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Frequently asked questions
Cancel Balance: The Right Way
How to cancel Balance and reclaim your meditation app spending
Understanding Balance and why you might cancel
Balance is a guided meditation and sleep app that delivers personalised programs, multi-week courses, and premium sleep content across iOS, Android, and web platforms. You subscribe to unlock features designed to support your mental wellness journey, but life changes, budgets shift, and sometimes an app no longer fits your needs.
Whether you've completed your meditation goals, found an alternative app, or simply need to trim expenses, cancelling Balance is straightforward once you know the process. At Yafee, we help thousands of consumers navigate subscription cancellations with confidence, and Balance is no exception.
Common reasons to cancel Balance
You might cancel because you prefer a different meditation platform, you've finished your personal development journey, the cost doesn't align with your budget, or you're not engaging with the content regularly. None of these reasons require justification-your subscription, your choice.
What you need to know before you cancel
Balance operates across three platforms: Apple App Store, Google Play Store, and a web portal with Stripe payments. Your cancellation method depends on where you purchased your subscription. Importantly, uninstalling the app does not cancel your subscription; you must actively cancel through the platform where you bought it. Yafee recommends identifying your purchase platform before you begin the cancellation process.
Balance subscription plans and pricing in singapore
Before you decide to cancel, understand the pricing structure and what each plan costs in Singapore currency.
Current pricing breakdown
| Plan name | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| Balance Premium (monthly) | S$17.98 | Monthly | Full access to guided meditations and courses |
| Balance Yearly | S$73.98 | Annual | Full annual access, best value per month |
| Balance Premium Lifetime (75% off) | S$149.98 | One-time | Lifetime access at deepest discount |
| Balance Premium Lifetime (65% off) | S$199.98 | One-time | Lifetime access with less discount |
| Balance Premium Membership | S$101.98-S$103.98 | One-time | Premium membership (duration varies) |
Understanding your pricing and commitment
If you're on a monthly plan at S$17.98, you're committing month-to-month and can cancel anytime. Annual plans lock you in for a full year at S$73.98 but cost less per month overall. Lifetime plans are one-time purchases; they cannot be cancelled in the traditional sense, though Yafee can guide you through refund eligibility if you purchased recently and have grounds under consumer protection law.
Your consumer rights when cancelling Balance
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel subscription services.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription contract within 14 calendar days of purchase, provided you give written notice. This is called the cooling-off period. After 14 days, you may still cancel at any time, but you remain liable for charges until your cancellation takes effect. Balance must process your cancellation within 30 days of receiving your request. If Balance refuses to honour your cancellation or continues charging after you've cancelled, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS) for enforcement.
When you can cancel and what charges apply
You can cancel your Balance subscription at any point during your billing cycle. Your access ends at the next scheduled renewal date; you will not receive a pro-rata refund for unused time in the current cycle unless you're within the 14-day cooling-off period. If you cancelled during the cooling-off window and paid for an annual or lifetime plan, Balance must refund your full payment minus any services you've already used. Yafee recommends keeping your cancellation confirmation email as proof of your request.
How to cancel Balance step by step
Your cancellation process depends on which platform hosts your subscription-follow the instructions for your device or web account below.
Cancel Balance on iPhone or iPad (Apple app store)
If you subscribed through Apple's App Store, you cancel directly in your device settings.
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap your name (Apple ID) at the top of the screen.
- Select Subscriptions.
- You'll see a list of all your active app subscriptions.
- Tap Balance.
- Review your plan details, renewal date, and current price.
- Select Edit subscription or Manage.
- Tap Delete subscription or Cancel subscription (wording varies by iOS version).
- Confirm your cancellation.
- Apple will ask you to confirm; select Yes or Continue to finalize.
- Wait for a confirmation message.
- You'll receive an email from Apple confirming your cancellation. Your access ends at the next renewal date.
Cancel Balance on android (Google play store)
If you subscribed through Google Play, you cancel via the Play Store app or website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Choose Subscriptions from the menu.
- Tap Balance.
- Review your current plan and next billing date.
- Select Cancel subscription.
- Google will prompt you to confirm and may offer alternatives (e.g., pause subscription).
- Follow Google's prompts and confirm cancellation.
- Select the reason (optional) and confirm.
- Check your email for confirmation.
- Google will send a cancellation confirmation email. Your access ends at the next renewal date.
Cancel Balance via web portal (Stripe payments)
If you subscribed directly through Balance's website using a credit or debit card (processed by Stripe), cancel through your web account.
- Visit the Balance website and log into your account.
- Navigate to your account settings or subscription management page.
- Find the Billing or Subscriptions section.
- Look for a link to manage your active subscriptions.
- Select your active subscription.
- Review your next billing date and current plan details.
- Choose Cancel subscription or similar option.
- You may be asked to provide feedback on why you're cancelling.
- Confirm your cancellation.
- Select Yes or Confirm to finalize the cancellation.
- Check your email for a confirmation receipt.
- Balance will send a cancellation confirmation. Access ends at your next scheduled renewal date.
What happens after you cancel Balance
Cancellation is immediate, but your access rights depend on the timing of your request.
Your access and final charges
After you cancel, your Balance subscription remains active until the end of your current billing period. You retain full access to all premium features until that date. No further charges will be applied after your current period ends. If you cancel mid-cycle and you're within the 14-day cooling-off period, you may be eligible for a refund of your entire payment; Yafee recommends contacting Balance directly or escalating to CASE if the company disputes this. Outside the cooling-off period, you will not receive a pro-rata refund.
Confirming your cancellation
After you complete the cancellation steps, save your confirmation email or screenshot of the cancellation confirmation. Do not delete this documentation; you'll need it if Balance continues charging you or if you file a dispute with your bank. Check your account settings on the relevant platform 48 hours after cancellation to verify that your subscription no longer appears as active.
Refund eligibility and how to claim
Your refund eligibility depends on when you purchased and whether you're within the consumer cooling-off window.
Refunds within 14 days
If you purchased Balance within the last 14 calendar days and no longer wish to proceed, you're entitled to cancel and receive a full refund under the Consumer Protection (Fair Trading) Act. Send a written cancellation notice to The Mind Company (Balance's operator) at the address provided in this article. Include your order number, email, and the reason for your request. The company must process your refund within 30 days. Yafee advises sending this via registered email or courier for proof of delivery.
Refunds after 14 days
Once you're outside the 14-day window, Balance is not legally required to refund your subscription cost. You may still submit a refund request if you have grounds-for example, if the service is broken, inaccessible, or misleadingly advertised. Balance will evaluate your request at its discretion. If the company refuses and you believe you have a valid consumer claim, contact CASE or the CCCS for guidance on escalation.
Disputing charges with your bank
If Balance continues charging you after cancellation, contact your bank or credit card issuer and dispute the charge as unauthorized. Provide your cancellation confirmation email and bank statement showing the unwanted charge. Your bank can reverse the transaction and may investigate Balance's billing practices.
Common mistakes to avoid when cancelling Balance
Most cancellations succeed without complications when you follow the correct platform and keep documentation-here are the pitfalls to sidestep.
Uninstalling the app without cancelling your subscription
Deleting the Balance app does not cancel your subscription. Your payment method will continue to be charged on your renewal date. Always cancel through the platform where you subscribed (Apple, Google, or web) before uninstalling.
Missing the 14-day cooling-off deadline
The Consumer Protection (Fair Trading) Act gives you 14 calendar days to cancel and claim a full refund. After day 14, your refund rights are limited. Mark your purchase date and set a reminder if you're unsure.
Not keeping cancellation proof
Save every confirmation email and screenshot. If Balance disputes your cancellation or continues charging, you'll need proof that you submitted your request. Yafee strongly recommends storing these documents in a separate folder for 6 months after cancellation.
Cancelling immediately before renewal
If you cancel one day before your renewal date, you'll still be charged for the next cycle. Most platforms process cancellations within 24 hours, but there can be delays. Cancel at least 3-5 business days before your renewal date to avoid unwanted charges.
Comparing Balance with alternatives
Before you finalize your cancellation, consider whether another meditation app better suits your needs.
Popular alternatives and costs
| App name | Monthly cost (SGD) | Key features | Best for |
|---|---|---|---|
| Balance | S$17.98 | Guided meditations, sleep courses, personalised programs | Structured meditation journeys |
| Calm | S$14.99-S$16.99 | Meditations, sleep stories, music, masterclasses | Sleep focus and content variety |
| Headspace | S$12.99-S$14.99 | Guided meditations, SOS sessions, focus programs | Anxiety and stress management |
| Insight Timer | Free or S$11.99 (premium) | Over 100,000 free meditations, teacher directory, music | Budget-conscious users |
| 10% Happier | S$9.99-S$11.99 | Meditations, courses, expert interviews | Beginners and sceptics |
Why you might keep or switch
Balance costs S$17.98 monthly, which is higher than most competitors. If you're engaged with Balance's structured courses and personalised approach, the cost may justify staying. However, if cost is your primary concern, Insight Timer offers over 100,000 free meditations, while Headspace and 10% Happier are both cheaper monthly options. Test a free trial from a competitor before you finalize your Balance cancellation to ensure you won't regret the switch.
After cancellation: next steps and your documentation
Cancellation doesn't end at the confirmation screen-follow these steps to safeguard yourself and ensure a clean break.
Verify cancellation on each platform
Log into your account 48 hours after cancellation and confirm that Balance no longer appears in your active subscriptions. If you used Apple, check Settings > Subscriptions. For Google Play, open the Play Store app and navigate to Subscriptions. For web payments, log into your Balance account directly. If Balance still appears as active, re-submit your cancellation request immediately.
Monitor your payment method
Check your bank statement or credit card statement in the week following your renewal date. Confirm that no charge from Balance or The Mind Company appears. If an unexpected charge does appear after cancellation, contact your bank within 30 days to dispute it. Provide your cancellation confirmation email as evidence.
Keep documentation for 12 months
Store all cancellation confirmation emails, screenshots, and bank statements related to Balance in a dedicated folder for at least 12 months. If a dispute arises-for example, Balance claims you owe a charge or continues billing-this documentation proves you cancelled on time. Yafee recommends taking screenshots of your subscription settings at the moment of cancellation as well as the confirmation screen.
If Balance continues charging you
Sometimes companies ignore cancellation requests or continue billing by error-here's how to escalate.
First contact: email Balance directly
Send a formal written request to The Mind Company's billing department. Include your account email, subscription ID (if available), the date you cancelled, and your cancellation confirmation. Request a written acknowledgement and timeline for processing. Use registered email or courier so you have proof of delivery. Allow 14 days for a response.
Second contact: escalate to CASE or CCCS
If Balance doesn't respond or refuses to stop charging after 14 days, file a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Both agencies investigate unfair billing practices and can compel companies to refund unauthorized charges. Yafee advises providing all documentation-cancellation confirmation, bank statements, and copies of your emails to Balance-when you file your complaint.
Third contact: dispute via your bank
As a final step, contact your bank or credit card issuer and dispute each unwanted charge as unauthorized. Provide your cancellation confirmation email and bank statements as evidence. Your bank can reverse the charges and may place a hold on The Mind Company's merchant account pending investigation.
Contact information for Balance and refund requests
To submit a refund request, cancellation inquiry, or formal complaint, use the following contact details for The Mind Company (operator of Balance).
Mailing address for legal and billing matters
The Mind Company
New York address (for all legal inquiries, GDPR/CCPA matters, and subscription disputes):
[Contact details to be provided by The Mind Company]
If you do not have a specific address, visit Balance's website and navigate to Contact Us or Help Centre. Most meditation apps provide a support email where you can submit cancellation or refund requests. Send your request in writing with your account details, order number, and cancellation confirmation.
Alternative contact methods
If you subscribed via Apple or Google, you can also submit a billing dispute through their respective support channels. Apple and Google will investigate on your behalf and may refund unauthorized charges directly. This is often faster than contacting Balance or The Mind Company directly.
Summary: how to cancel Balance confidently
Cancelling Balance is straightforward when you follow the platform-specific steps and understand your consumer rights under Singapore's Consumer Protection (Fair Trading) Act. You have 14 days to cancel and claim a full refund; after that, you can still cancel but will not receive a pro-rata refund unless you have grounds for dispute. Save all confirmation emails, monitor your bank statement for unwanted charges, and escalate to CASE or the CCCS if Balance continues billing after cancellation. Yafee has helped thousands of consumers cancel subscriptions successfully, and we're here to support you through every step. For more guidance on cancellation procedures, consumer rights, and escalation strategies, visit Yafee.com and browse our comprehensive cancellation guides for every major service. Your financial peace of mind is worth protecting-cancel confidently, document thoroughly, and don't hesitate to escalate if the company refuses to comply.
Important warning
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