Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Assurant, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Assurant in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Assurant
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Assurant subscription with zero hassle
1
Fill in the form
Give us your details and those of your Assurant subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Assurant. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Assurant refuses your cancellation.
Frequently asked questions
Cancel Assurant: The Right Way to Protect Your Refund
How to cancel Assurant in singapore and protect your refund rights
What Assurant is and why cancellation matters
Assurant operates as a global provider of extended warranties, device protection and insurance-related services across the Asia-Pacific region. In Singapore, the company operates through The Warranty Group Asia-Pacific Holdings Pte. Ltd., a subsidiary registered at 6 Battery Road. You may have purchased an Assurant warranty or protection plan through a retailer, online platform or directly from the company.
Common Assurant services in Singapore include extended equipment warranties, device protection plans, accidental damage coverage and maintenance certificates for electronics, appliances and specialty items. Service terms, refund eligibility and cancellation procedures vary depending on whether you acquired the plan directly or through a dealer, and which product category applies to your purchase.
Cancelling promptly protects your right to a full or prorated refund. Waiting beyond the free-look period (typically 30 days) may reduce your refund to a prorated amount. Yafee recommends you gather your purchase documentation and initiate cancellation as soon as you decide the plan no longer serves you.
Why you might cancel an Assurant plan
Life circumstances change. You may have purchased redundant coverage, upgraded to a device with built-in protection, or simply determined that the plan no longer aligns with your needs. Alternatively, you discovered a more competitive offer or realised the coverage terms do not match your expectations.
Regardless of your reason, Singapore consumer law grants you specific cancellation rights and refund entitlements. Understanding these protections ensures you recover money you are legally entitled to receive.
The risk of delay
Each passing day reduces your refund entitlement. Inside the free-look period, you receive a full refund. After that window closes, insurers calculate prorated refunds based on the portion of the coverage period you have already used. Act promptly to protect your financial position.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your legal foundation when cancelling insurance-related and warranty services.
Distance contract protections
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (including online purchases and telephone sales) within 14 calendar days of receiving the contract terms without incurring a penalty, provided no service has been performed. This 14-day window is a statutory entitlement, not a courtesy period.
For in-store or dealer-arranged warranties, similar protections apply depending on the point of sale and how the contract was executed. If a retailer sold you the Assurant plan, the dealer remains liable for ensuring your cancellation rights are honoured.
Your legal position
You hold strong legal standing under Singapore law. The Consumer Protection (Fair Trading) Act does not require Assurant to justify its refusal to cancel; the burden rests entirely on the company to prove either that service has already commenced or that you fall outside the protected cancellation window. If Assurant disputes your refund claim, the Consumers Association of Singapore (CASE) can mediate at no cost to you and escalate cases where the company fails to respond fairly. This independent authority adds substantial weight to your position and often resolves disputes faster than direct negotiation.
Refund entitlements within and beyond the free-look period
Within the free-look period (typically 30 days after purchase, though the statutory distance contract window is 14 days), you are entitled to a full refund of your premium, less any claims already paid out. After this period, most policies allow a prorated refund of unearned premium calculated as follows: divide the annual premium by 365, multiply by the number of unused days remaining in the coverage period, and round to the nearest dollar.
Assurant must provide written confirmation of how the refund was calculated. Request this documentation in writing-email is sufficient-to create a clear audit trail. If the company refuses to provide a detailed breakdown, escalate your complaint to CASE immediately.
Methods to cancel your Assurant plan
Assurant offers multiple cancellation channels; knowing which route applies to you saves time and reduces the risk of lost requests.
Cancellation via phone
Calling customer service is the most direct and immediately traceable method. You speak to a representative in real time, confirm your policy details and receive a cancellation reference number-proof that your request was processed on a specific date and time.
- Locate Assurant's customer service phone number on your policy document or the company website
- Call during business hours and confirm you are speaking to an authorised representative
- Provide your full policy number, name, contact details and the reason for cancellation
- Ask the representative to confirm your cancellation is recorded and request a reference number
- Request a cancellation confirmation letter be sent to your email address within one business day
- Note the date, time and representative's name in writing for your records
Cancellation through your retailer or dealer
If you purchased the warranty or protection plan through a retailer (electronics store, online marketplace, mobile carrier), that dealer often handles cancellation and refunds on Assurant's behalf. Contact the dealer first; they may process the cancellation faster than calling Assurant direct and retain internal records of all refund transactions.
- Return to the retailer where you purchased the plan-online retailers accept cancellations via email or online account dashboard
- Provide your order number, policy number (if issued) and proof of purchase (receipt, order confirmation email)
- Request that the dealer submit your cancellation to Assurant immediately and confirm the submission date in writing
- Ask the dealer when you should expect Assurant's refund to appear in your account
- Follow up with the dealer within 5 business days if no refund confirmation arrives
Cancellation by email or written letter
Email or registered mail creates a permanent written record of your cancellation request. This method is essential if you are cancelling after the free-look period or if the company has previously disputed your claims.
- Compose an email or letter addressed to Assurant's customer service department
- Include your full name, policy number, purchase date, premium amount and email address
- State your intention to cancel the plan effective immediately (or a specific date)
- Request confirmation of receipt and a written refund calculation within 5 business days
- Send the email to the address on your policy document or via registered mail to The Warranty Group Asia-Pacific Holdings Pte. Ltd., 6 Battery Road, Singapore
- Retain a copy of your email and any delivery confirmation receipt
Step-by-step cancellation procedure
This section walks you through the complete cancellation process from initial request to refund receipt.
Step one: gather your documentation
Before contacting Assurant, collect the following items: original purchase receipt or order confirmation, policy number (if issued), proof of payment (credit card or bank statement), and any correspondence with Assurant or the retailer. This documentation strengthens your position if Assurant disputes your refund claim and is essential for escalation to CASE.
Step two: choose your cancellation method
Evaluate whether phone, email or retailer contact suits your circumstances. Phone is fastest if you are cancelling within the free-look period. Email or registered mail is preferable if you are outside that window or if Assurant has previously delayed refunds. Retailer contact is optimal if you purchased through a dealer.
Step three: submit your cancellation request
Follow the procedural steps outlined in the "Methods to cancel your Assurant plan" section above. Whether you telephone, email or visit your retailer, clearly state your full name, policy number, purchase date and cancellation date. Do not negotiate or justify your reasons; simply state that you wish to cancel effective immediately (or a specified date within the free-look period).
Step four: obtain written confirmation
Within one business day of your request, Assurant must send you a cancellation confirmation letter or email containing: the cancellation date, your policy number, the refund amount, and the date the refund will appear in your account. If no confirmation arrives within two business days, send a follow-up email titled "Cancellation Confirmation - Urgent" to Assurant's customer service address.
Step five: track your refund
Monitor your bank account or credit card statement for the refund. Assurant typically processes refunds within 10 to 15 business days of cancellation confirmation. If no refund appears after 15 business days, contact Assurant immediately and request an updated status. Request the reference number of the refund transaction for your records.
Step six: escalate if refund is delayed or disputed
If Assurant refuses to refund, disputes the amount or fails to respond within 14 days, lodge a complaint with the Consumers Association of Singapore (CASE). Visit CASE's website, complete the online complaint form and attach copies of your purchase receipt, cancellation request and any correspondence with Assurant. CASE will contact Assurant on your behalf and mediate the dispute at no cost to you.
Timeline and refund processing
Understanding refund timelines helps you distinguish between acceptable processing delays and unreasonable company behaviour.
Expected refund timelines
| Milestone | Expected timeframe | Action if deadline missed |
|---|---|---|
| Cancellation confirmation letter received | 1 to 2 business days after request | Send follow-up email requesting written confirmation |
| Refund credited to bank account or card | 10 to 15 business days after confirmation | Contact Assurant and request refund transaction reference |
| Full refund (within free-look period) | Entire premium minus claims paid out | Request itemised refund calculation from Assurant |
| Prorated refund (after free-look period) | Premium divided by coverage period days, multiplied by unused days | Verify calculation against policy terms and request adjustment if undercompensated |
| Dispute resolution by CASE | 30 to 60 days after CASE receives your complaint | Escalate to CASE's formal adjudication process if mediation fails |
Factors affecting refund speed
Refund processing depends on your payment method. Refunds to credit cards typically appear within 5 to 10 business days; refunds to bank accounts may take 10 to 15 business days. Weekend and public holidays in Singapore extend timelines. If Assurant processes your refund on a Friday, do not expect it to appear until Tuesday or Wednesday of the following week at earliest.
Pricing and refund comparison
This table illustrates how refund amounts vary depending on when you cancel and what claims you have already received.
| Scenario | Premium paid | Refund entitlement | Reason |
|---|---|---|---|
| Cancel within 14 days (distance contract) | SGD 200 | SGD 200 (full refund) | Statutory right under Consumer Protection (Fair Trading) Act |
| Cancel at day 20 of 30-day free-look period | SGD 200 | SGD 200 (full refund) | Within free-look period; no claims paid out |
| Cancel at day 45 (after free-look); 12-month coverage | SGD 240 | SGD 160 (prorated) | Unused days: 320 of 365. Calculation: (240 ÷ 365) × 320 = SGD 210 (rounded) |
| Cancel after 6 months of 12-month coverage; one claim paid (SGD 80) | SGD 240 | SGD 40 (prorated minus claim) | Prorated refund SGD 120 less SGD 80 claim paid out = SGD 40 |
| Cancel within free-look with claim already pending | SGD 200 | SGD 0 (refund forfeited) | Once a claim is filed, full refund eligibility is typically lost |
Common mistakes to avoid during cancellation
Cancelling an Assurant plan is straightforward when you sidestep these frequent pitfalls. Forewarned is forearmed.
Mistake one: assuming the retailer submitted your cancellation
Many consumers ask a retailer to cancel on their behalf, then assume the task is complete. The dealer may have simply taken your request without forwarding it to Assurant. Follow up with the dealer in writing within three business days to confirm they have submitted your cancellation to Assurant and request proof of submission (email confirmation or reference number).
Mistake two: cancelling verbally without documentation
A phone call is fast but leaves no written record. If Assurant later claims you never cancelled, you have no proof. Always follow a phone cancellation with an email confirmation stating "This email confirms our phone conversation on [date] at [time] with representative [name], during which I requested cancellation of policy [number] effective [date]. Reference number issued: [reference]."
Mistake three: missing the free-look period deadline
The free-look period expires on a specific calendar date. If your policy was issued on 1 January, your 30-day window closes on 31 January. Submitting your cancellation on 1 February moves you into prorated refund territory, reducing your entitlement by approximately 3 percent. Mark the deadline in your calendar immediately after purchase.
Mistake four: accepting a refund calculation without verification
Request a detailed written breakdown of how Assurant calculated your refund. Check that the daily premium rate (annual premium divided by 365) is correct, that the number of unused days matches your coverage period, and that any claims paid out have been accurately deducted. Assurant sometimes undercalculates prorated refunds by rounding down; ask the company to round to the nearest dollar in your favour.
Mistake five: not escalating to CASE when refunds are delayed
If your refund does not appear within 15 business days of cancellation confirmation, many consumers assume they must wait longer. In fact, this delay signals a problem. Contact Assurant for the refund status immediately. If Assurant cannot produce a refund transaction reference within two business days, escalate to CASE without hesitation. Yafee's experience shows that CASE involvement typically accelerates refund processing within 10 to 20 days.
After cancellation: what to expect
Cancellation is not complete until you receive your refund and confirm the plan is inactive. Taking these final steps protects you from unexpected charges.
Verify your coverage is cancelled
Once you receive the cancellation confirmation letter, the plan is technically inactive. However, verify this in writing by requesting a cancellation certificate from Assurant. This document confirms the end date of coverage and is essential if you later need to prove you held no active plan with the company.
Monitor your account for phantom charges
Some insurers attempt to charge renewal premiums on cancelled plans, betting that consumers will not notice a small monthly debit. Review your bank statement and credit card statements for 60 days after cancellation. If Assurant deducts even a small amount after the cancellation date, contact the company immediately and demand a full reversal plus interest. If reversal is refused, report the unauthorised charge to your bank and lodge a complaint with CASE.
Retain all cancellation documents permanently
Store your cancellation confirmation letter, refund documentation and any email correspondence with Assurant indefinitely. If a dispute arises years later-for example, if Assurant claims you had an active plan during a loss-this documentation proves otherwise. Yafee recommends keeping digital copies in a cloud-backed folder for easy retrieval.
Update your device or appliance warranty records
If the Assurant plan covered a specific device or appliance, remove it from your warranty tracking. Some consumers maintain spreadsheets listing all active warranties; update these records to reflect cancellation. This prevents accidental duplicate coverage or confusion about which protection plans remain active.
If Assurant refuses to cancel or refund
In rare cases, Assurant may claim you do not qualify for cancellation or may refuse a refund without lawful justification. Your options are clear and robust.
Gather evidence and send a formal demand letter
Before escalating to CASE, send Assurant a formal written demand via email or registered mail. Address the letter to The Warranty Group Asia-Pacific Holdings Pte. Ltd., 6 Battery Road, Singapore. State your policy number, the date you submitted your cancellation request, the statutory basis for your entitlement (Consumer Protection (Fair Trading) Act), and the exact refund amount you expect. Set a deadline of 7 calendar days for Assurant to respond. Retain a copy of this letter for CASE.
Lodge a complaint with the consumers association of singapore
If Assurant fails to respond to your demand letter or refuses to honour your cancellation and refund entitlement, lodge a complaint with CASE immediately. CASE is the official consumer dispute resolution authority in Singapore and operates independently of Assurant. Visit the CASE website, complete the online complaint form, and attach copies of: your purchase receipt, your cancellation request, Assurant's cancellation confirmation (if any), your formal demand letter, and any correspondence showing Assurant's refusal or delay.
CASE will assign a case officer who contacts Assurant on your behalf. Most disputes resolve within 30 to 60 days through mediation. If mediation fails, CASE can escalate your case to a formal adjudication process where an independent arbitrator reviews the evidence and makes a binding decision on your refund entitlement. This formal process has strong consumer protections built in and often results in awards that exceed the disputed refund amount (including interest and costs).
Report the company to regulatory authorities
If Assurant engages in a pattern of refusing cancellations or delaying refunds beyond statutory timeframes, report the conduct to the Monetary Authority of Singapore (MAS), which oversees insurance providers. While MAS does not adjudicate individual disputes, regulatory complaints about unfair practices can trigger investigations and enforcement action against the company.
When you should cancel versus when to keep your Assurant plan
Cancellation is not always optimal. This comparison helps you decide whether to cancel or retain your coverage.
| Situation | Cancel your plan | Keep your plan |
|---|---|---|
| Device is out of warranty period or no longer used | Yes - zero benefit from coverage | No - coverage protects the device |
| You purchased duplicate coverage | Yes - unnecessary premium cost | No - overlapping coverage is wasteful |
| Device has pre-existing damage Assurant will not cover | Yes - coverage is effectively useless | No - retain for future damage |
| Premium cost exceeds 10 percent of device value annually | Yes - cost-benefit ratio is poor | No - premiums are reasonable |
| You are outside free-look period; significant remaining coverage | No - prorated refund is modest | Yes - retain to maximise coverage value |
Cancellation checklist
Use this checklist to ensure you complete every step and leave no administrative gap.
- Locate your Assurant policy document and note your policy number, purchase date and premium amount
- Calculate the refund deadline: free-look period (typically 30 days) or statutory distance contract window (14 days)
- Choose your cancellation method: phone (fastest), email, registered mail or retailer contact
- Submit your cancellation request and record the date, time and representative name or email confirmation
- Within one business day, receive and review your written cancellation confirmation letter
- Verify the cancellation date and refund amount on the confirmation letter
- Monitor your bank account or credit card for the refund within 15 business days
- If refund does not appear, contact Assurant for refund transaction reference and expected receipt date
- If refund is delayed beyond 15 business days or is denied, escalate to CASE immediately
- Once refund is received, verify the amount matches the cancellation confirmation letter
- Check your bank statements for 60 days post-cancellation to catch any unauthorised charges
- Retain all cancellation documents (confirmation letters, emails, receipts) permanently
Contacting Assurant to cancel
Assurant's registered office in Singapore is located at 6 Battery Road, Singapore, the address of The Warranty Group Asia-Pacific Holdings Pte. Ltd. (an Assurant subsidiary). Direct your cancellation request to this office via email, registered mail or phone. Your policy document will contain specific customer service contact details; use those channels as your first point of contact. If direct contact fails, escalate to CASE.
Yafee has helped thousands of consumers cancel insurance and warranty plans across Singapore and recover refunds they thought were lost. Whether your Assurant plan no longer serves your needs or the company has delayed your refund, our resources and legal guidance empower you to claim every dollar you are entitled to under Singapore law. Start your cancellation today, and protect your financial position.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Assurant?
Join over 30,000 users who already trust us.