Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Aig, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Aig in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Aig
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Aig subscription with zero hassle
1
Fill in the form
Give us your details and those of your Aig subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Aig. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Aig refuses your cancellation.
Frequently asked questions
Cancel AIG: Step-by-Step Guide
How to cancel your AIG insurance policy in singapore and claim your refund
Why you might need to cancel your AIG policy
Life circumstances change without warning. Your vehicle may be sold, employment may end, or you may discover more competitive coverage elsewhere. AIG Asia Pacific Insurance Pte. Ltd. operates across Singapore offering auto insurance, Travel Guard travel plans, and domestic helper coverage. Whatever your reason for cancellation, you deserve a transparent process and clarity on your entitlements.
At Yafee, we help thousands of Singapore consumers navigate insurance cancellations every year. We understand that policy documentation can feel dense, but your cancellation rights are more straightforward than you might expect. This guide walks you through every procedural step, from identifying your product type to securing your refund.
Common reasons to cancel AIG coverage
You might cancel your AIG auto insurance because you have sold your vehicle, no longer require travel coverage before your departure date, or found a more competitive annual multi-trip plan. Domestic helper policies are frequently cancelled when employment terminates or a renewal period arrives. Whatever your situation, understanding your options empowers you to make the cancellation decision with confidence.
Your consumer rights in singapore
Under the Consumer Protection (Fair Trading) Act (CPFTA), Singapore law grants you the right to fair contract terms and transparent cancellation procedures. AIG must honour its published policy terms and process your cancellation request without unreasonable delay. If AIG refuses to cancel or withholds a refund you are entitled to, you can escalate your complaint to the Monetary Authority of Singapore (MAS) or seek guidance from the Consumer Association of Singapore (CASE).
Your legal position: The CPFTA protects you from unfair contract terms and requires AIG to act in good faith. You retain the right to cancel your policy at any time, though the refund amount depends on your product type and the timing of your request. MAS enforces consumer protection standards for financial services providers including insurers.
Understanding AIG's cancellation methods by product type
AIG applies different cancellation processes depending on which product you hold.
Auto insurance cancellation
Cancelling your AIG auto insurance requires you to notify AIG in writing and return your original certificate of insurance. You must provide supporting documents proving your vehicle is no longer in use. The Land Transport Authority (LTA) de-registration letter or a bill of sale from the buyer serves this purpose.
Submit your written cancellation request via post to AIG's customer service address or through your online Singpass portal if you have registered for that access. AIG processes the cancellation effective from the earlier of two dates: receipt of your original certificate or the vehicle's de-registration date. This distinction directly affects your refund calculation.
Travel guard single-trip policies
Single-trip Travel Guard policies issued through AIG have a fixed non-refundable structure. Once your policy is issued and becomes active, no refund is available regardless of circumstances. Cancellation for a refund is not an option. This is why timing at the point of purchase is critical when you select single-trip travel insurance coverage.
Travel guard annual multi-trip plans
Annual multi-trip Travel Guard policies offer greater flexibility than single-trip coverage. You can cancel within the first nine months of your policy and receive a short-rate refund, provided you have not submitted any claims. If you cancel after nine months, no refund applies. Your policy documents contain the specific refund formula, so review those terms before you submit your cancellation.
Step-by-step cancellation process for AIG auto insurance
Follow this structured approach to ensure your cancellation processes correctly and your refund is calculated accurately.
Gather required documentation
- Locate your original certificate of insurance issued by AIG.
- Obtain your supporting document:
- Land Transport Authority (LTA) de-registration letter if your vehicle is de-registered, or
- Proof of sale (bill of sale or buyer's receipt) if you have sold your vehicle.
- Verify the date on your de-registration letter or sale document, as this determines your refund effective date.
Prepare your written cancellation request
- Draft a formal cancellation letter that includes:
- Your full name and policy number.
- The effective cancellation date (the date your vehicle was de-registered or sold).
- A clear statement: "I request cancellation of my AIG auto insurance policy effective [date]."
- Your contact telephone number and email address.
- Print the letter on your personal letterhead or sign it by hand to confirm authenticity.
- Prepare copies of your supporting documents (LTA letter or sale proof) to enclose with your request.
Submit your cancellation to AIG
- Post your cancellation letter, original certificate of insurance, and supporting documents to AIG's customer service address:
- AIG Asia Pacific Insurance Pte. Ltd., Customer Service Centre, [address to be confirmed with AIG directly before submission].
- Send your request via registered mail or courier to obtain proof of delivery.
- Record the date you dispatch your documents for your own records.
- Alternatively, check whether your AIG online portal (Singpass) permits electronic submission of your cancellation request and supporting documents.
Track your cancellation status
- Allow 5 to 10 business days for AIG to receive and process your request.
- Contact AIG's customer service team with your reference number if you do not receive acknowledgment within 7 days.
- Request written confirmation of your cancellation effective date and expected refund amount.
- Verify that AIG confirms the cancellation in writing before the stated effective date passes.
Refund calculation and timeline
AIG calculates your refund based on the refund formula in your policy terms. For auto insurance, your refund is computed on a pro-rata basis from your cancellation effective date to your original policy expiry date.
| Product type | Refund eligibility | Processing timeline |
|---|---|---|
| Auto insurance | Pro-rata refund from effective date to policy expiry | 14-21 days after cancellation confirmation |
| Travel Guard single-trip | No refund | N/A |
| Travel Guard annual multi-trip (within 9 months, no claims) | Short-rate refund | 14-21 days after cancellation confirmation |
| Travel Guard annual multi-trip (after 9 months) | No refund | N/A |
| Domestic helper insurance | Pro-rata refund from effective date to policy expiry | 14-21 days after cancellation confirmation |
AIG transfers your refund to your original payment method (credit card, bank transfer, or cheque). If you paid via debit card or credit card, the credit appears within 5 to 7 business days. If AIG issues a cheque, allow 10 to 14 business days for postal delivery.
What happens after you cancel
Cancellation does not happen instantly, so understanding the transition is essential.
Coverage end date and grace period
Your coverage terminates on the effective cancellation date you specified. If you are cancelling auto insurance, ensure you arrange alternative coverage before this date to avoid a gap in protection. Driving without valid insurance in Singapore is a criminal offence under the Motor Vehicles (Third-Party Risks and Compensation) Act.
Document retention
Retain all cancellation correspondence, refund receipts, and policy documents for at least 3 years. If a dispute arises with AIG regarding your refund amount, these records are your evidence of the transaction. Yafee recommends photographing or scanning all documents before you file them.
Policy documentation and future claims
Do not discard your original policy document after cancellation. If any claim or dispute surfaces from the period you were insured, AIG may request your policy details. Archiving these documents protects you from disputes about coverage dates or premium payments.
Common mistakes to avoid when cancelling
Cancellation delays and refund complications are avoidable if you follow a disciplined approach.
Submitting incomplete documentation
AIG will reject or delay processing your cancellation if you submit a cancellation letter without your original certificate of insurance or without supporting documents (LTA letter or proof of sale). Always include all three items in your submission: the letter, the certificate, and the supporting document. Incomplete submissions restart the processing clock, adding weeks to your timeline.
Missing the refund deadline for travel guard multi-trip plans
If you hold a Travel Guard annual multi-trip policy, the 9-month window for claiming a refund is firm. Once you exceed 9 months from your policy inception date, AIG retains the full premium. Mark your policy anniversary date in your calendar 8 months ahead to avoid this threshold.
Failing to cancel before your vehicle is de-registered
If your auto insurance effective date for cancellation is the vehicle de-registration date, delay in submitting your cancellation request may push the effective date beyond your intended refund period. Submit your cancellation request immediately after de-registering your vehicle to align the effective dates.
Not obtaining proof of delivery
If you post your cancellation request via standard mail without tracked delivery, you cannot prove AIG received your documents on a specific date. Use registered mail or a courier service that provides a delivery receipt. This evidence protects you if AIG claims it never received your request.
Your financial protection and dispute resolution
If AIG delays processing, denies your refund, or calculates it incorrectly, you have formal escalation pathways.
Escalation to the monetary authority of singapore
If AIG refuses to process your cancellation or refund within 21 days, file a complaint with the MAS Consumer Department. The MAS oversees all insurance providers in Singapore and investigates complaints about unfair practices or breaches of the CPFTA. Provide MAS with copies of your cancellation request, AIG's response (or lack thereof), and your supporting documentation. MAS has authority to compel AIG to act and to impose penalties if AIG has violated consumer protection rules.
Mediation through the consumer association of singapore
CASE offers free mediation services between consumers and service providers. If you prefer a less formal approach than MAS escalation, contact CASE to request mediation with AIG. CASE mediators work with both parties to reach a fair resolution without litigation.
Legal action
If AIG continues to withhold your refund after MAS intervention or CASE mediation, you can pursue legal action in the District Court for claims under SGD 250,000. A lawyer specialising in insurance law can advise whether your claim merits formal proceedings. However, most refund disputes resolve during MAS or CASE intervention.
Key facts and timeline summary
| Milestone | Auto insurance | Travel Guard annual multi-trip |
|---|---|---|
| Cancellation method | Written request + original certificate + LTA letter or proof of sale | Written request to customer service |
| Refund window | From cancellation date to policy expiry | Within first 9 months, no claims made |
| Processing time | 5-10 business days for acknowledgment; 14-21 days for refund | 5-10 business days for acknowledgment; 14-21 days for refund |
| Refund method | Original payment method or cheque | Original payment method or cheque |
| Legal basis | Consumer Protection (Fair Trading) Act (CPFTA) | CPFTA and policy terms |
| Escalation contact | Monetary Authority of Singapore (MAS) or CASE | MAS or CASE |
Cancellation checklist for AIG insurance
Use this checklist to verify you have completed every step before submitting your cancellation request.
- Identify your product type (auto insurance, single-trip Travel Guard, annual multi-trip, or domestic helper coverage).
- Confirm you are within the refund window (especially if you hold Travel Guard annual multi-trip coverage).
- Locate your original certificate of insurance.
- Obtain your LTA de-registration letter or proof of sale.
- Draft your written cancellation letter with your policy number, full name, and effective cancellation date.
- Print and sign your letter or prepare it on your letterhead.
- Gather copies of your supporting documents.
- Address your submission to AIG's customer service centre (confirmed current address).
- Send your documents via registered mail or courier to obtain proof of delivery.
- Record the dispatch date and tracking reference in your personal records.
- Wait 7 days and contact AIG if you have not received a cancellation acknowledgment.
- Verify the cancellation effective date and expected refund amount in writing.
- Confirm receipt of your refund within 21 days of cancellation confirmation.
- Archive all correspondence and receipts for 3 years.
Why choose yafee for cancellation guidance
Yafee has helped thousands of Singapore consumers navigate insurance cancellations with clarity and confidence. Our contract law specialists understand AIG's policies, the CPFTA framework, and the pitfalls that delay refunds. Yafee translates complex insurance terms into actionable steps so you retain control of the process.
When you use Yafee, you receive not only a cancellation procedure but also an understanding of your legal rights under Singapore law. If AIG resists your cancellation or withholds your refund, Yafee equips you with the evidence and reasoning to escalate to MAS with authority. Thousands of consumers have already discovered that clarity and preparation prevent costly disputes.
Contact AIG to confirm the current customer service mailing address before you submit your cancellation:
AIG Asia Pacific Insurance Pte. Ltd.
Customer Service Centre
[Confirm current address with AIG directly or via their website before posting]
Telephone: [Confirm current contact number]
Email: [Confirm current email address]
Yafee is your partner in navigating this process. Begin your cancellation today with the confidence that you understand your rights, your refund eligibility, and the steps ahead. Yafee has helped thousands of consumers cancel successfully; your cancellation is the next one we support. Contact Yafee for personalised guidance on your specific AIG policy and refund circumstances.