Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by 1Life, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
1Life in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled 1Life
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your 1Life subscription with zero hassle
1
Fill in the form
Give us your details and those of your 1Life subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to 1Life. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if 1Life refuses your cancellation.
Frequently asked questions
Cancel 1Life: The Right Way to Get Your Refund
How to cancel 1Life in singapore and reclaim your money
Why you might want to cancel 1Life
1Life operates as an online health and wellness retailer in Singapore, selling physical products directly to consumers. If you have placed an order and now wish to return it, request a refund, or end your relationship with the merchant, you have clear consumer rights under Singapore law. Understanding 1Life's business model and your statutory protections will help you navigate cancellation or returns with confidence. At Yafee, we help you understand your rights and take action quickly.
Understanding 1Life's business model
OneLife Singapore (onelife.sg) functions primarily as an e-commerce retailer. You purchase physical goods directly through their online platform and receive them by post or courier. The service does not operate as a traditional subscription model with recurring billing; instead, you place individual orders and pay once per purchase.
If you see a recurring charge attributed to "1Life" on your bank or credit card statement, verify with your card issuer's transaction details to confirm the exact merchant. Third-party payment processors sometimes use similar names, and clarity on the transaction origin is essential before you initiate a dispute.
Common reasons to cancel or request a return
You may seek cancellation or a refund for several reasons: the item arrived damaged, expired, or incorrect; you changed your mind about the purchase; the product did not match its online description; or you wish to exercise your statutory cooling-off right. Each scenario triggers different pathways under Singapore's Consumer Protection (Fair Trading) Act, which protects you as the buyer.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you specific statutory rights when purchasing from online retailers like 1Life. Knowing these rights empowers you to take action if the merchant resists your cancellation or refund request.
What the consumer protection (Fair trading) act guarantees you
Under the Consumer Protection (Fair Trading) Act, goods supplied to you must be of acceptable quality, fit for purpose, and match their description. If 1Life supplies items that breach these guarantees-such as expired health products, missing items, or goods that do not match the listing-you have the right to request a refund, repair, or replacement. These protections apply regardless of 1Life's stated return policy.
Additionally, if you purchased online without accepting delivery in person (for example, the item was delivered to your address), you may have a statutory cooling-off period to cancel the purchase and return the item without penalty. While 1Life may publish a 7-day return window, your legal cooling-off right operates independently of their internal policy. Yafee recommends checking both your statutory entitlement and 1Life's policy to determine which deadline applies to your situation.
Your legal position on returns and refunds
You have the right to: request a full refund if goods are faulty, unfit for purpose, or do not match their description. You must: notify 1Life of the fault or defect within a reasonable time-typically before any cooling-off period expires. 1Life must: process your refund within 14 days of receiving the returned item, unless they dispute the fault claim. If 1Life refuses to refund, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
When to escalate to the authorities
If 1Life refuses your refund request despite a valid claim under the Act, you can escalate to CASE, which offers free mediation services and can investigate complaints of unfair trading practices. You may also lodge a complaint with CCCS if you believe 1Life has engaged in misleading or deceptive conduct. Yafee recommends documenting all communications with 1Life-screenshots, email chains, and photos of damaged items-before escalating. This evidence strengthens your case significantly.
Cancellation and return methods available to you
Your approach to cancelling or returning an order from 1Life depends on the order's status and the reason for your request. Here are the main pathways you can take.
Returning a retail order and requesting a refund
If you have received your order from 1Life and wish to return it, you must follow their published Return and Refund Policy as the primary method for most refund requests.
- Visit the official 1Life website (onelife.sg) and log into your customer account using your email and password.
- If you do not have an account, create one using the same email address under which you placed the order.
- Locate your order in the Order History or My Orders section.
- Click on the order containing the item you wish to return.
- Select the "Return" or "Request Refund" button (wording may vary on their platform).
- If this button is not visible, the return window may have closed; escalate to customer service (see contact details below).
- Specify the reason for your return: item faulty, expired, incorrect, or change of mind.
- Attach photos if the item is damaged or expired; clear, well-lit images strengthen your claim.
- Confirm the return shipping address or select your preferred return method.
- Check whether 1Life provides a prepaid return label; if not, you may bear the cost unless the fault is 1Life's responsibility.
- Submit the return request and retain the confirmation number for your records.
- Yafee advises screenshotting this confirmation immediately.
Contacting 1Life customer service for urgent cancellations
If your order has not yet arrived or you need immediate assistance, contact 1Life's customer service team directly.
- Send an email to 1Life's customer support address (typically [email protected] or a dedicated returns email listed on their Contact Us page).
- Use the subject line: "Cancellation Request" or "Return Request for Order [Your Order Number]".
- Include the following information in your email:
- Your full name and registered email address.
- Your order number and date of purchase.
- A clear description of the reason for cancellation or return.
- Photos of the item (if faulty, expired, or damaged).
- Your preferred resolution: refund, replacement, or repair.
- Request a response within 2 business days and ask for a confirmation number.
- Set a follow-up reminder; if 1Life does not respond within 5 business days, escalate (see "Escalation" section below).
- If 1Life offers a live chat option on their website, use it for real-time updates on your return status.
- Document the conversation name and timestamp.
Disputing a charge through your bank
If 1Life refuses to issue a refund and you have exhausted their return process, you can dispute the charge through your bank or credit card issuer.
- Log into your bank or credit card provider's online platform.
- Navigate to the Disputes, Claims, or Transactions section.
- Locate the 1Life charge and select "Raise a Dispute" or "File a Claim".
- You will be prompted to describe the issue (e.g., "Good not received," "Good faulty," or "Unauthorized charge").
- Upload supporting evidence: order confirmation, return request screenshots, photos of the faulty item, and email correspondence with 1Life.
- Yafee recommends organizing these documents clearly with dates and file names for the bank's review team.
- Submit the dispute and note the reference number issued by your bank.
- Most banks resolve disputes within 10 to 30 calendar days.
- If your bank sides with 1Life, you can request the bank to escalate internally or appeal the decision with additional evidence.
- Alternatively, lodge a complaint with the Monetary Authority of Singapore (MAS) if you believe your bank mishandled the dispute.
Refund timeline and expectations
Understanding when you should expect your refund helps you track progress and identify when escalation is necessary. Statutory and merchant timelines differ, so clarity is essential.
1Life's published refund timeline
1Life typically processes refunds within 7 to 14 business days of receiving your returned item in their warehouse. However, this timeline excludes return shipping time. If you post an item on Monday, it may take 3 to 5 business days to reach 1Life's facilities, then a further 7 to 14 days for processing. Consequently, you should expect a full refund within 21 to 28 calendar days from the date you post the item, not from the date you initiate the return request.
Chasing a delayed refund
If you have not received your refund within 28 calendar days, take the following steps:
- Check your bank account for the refund; it may have posted to a different account or under a different transaction name.
- Contact your bank if the refund is not visible within 5 business days of the expected date.
- Email 1Life's customer service with your return confirmation number and request a refund status update.
- Ask for proof that the item was received and processed.
- If 1Life confirms receipt but refuses to refund, escalate to CASE with copies of all correspondence and your return tracking number.
- CASE can pressure 1Life to comply with statutory refund obligations.
Common mistakes when cancelling or returning to 1Life
You can navigate the cancellation process confidently by avoiding these frequent pitfalls that delay refunds or result in refusal.
Failing to act within the cooling-off period
Singapore's statutory cooling-off period for distance purchases (online orders delivered to your address) is typically 7 calendar days from receipt of the good. If you wait beyond this window, you lose your right to cancel for change of mind-though you retain your right to refund if the good is faulty. Yafee advises initiating your return request the moment you receive the item if you are uncertain about keeping it.
Returning the item without documenting its condition
If you return an item without photographic proof of its condition, 1Life may claim the damage occurred during return shipping and deny your refund. Always photograph faulty items in their original state, clearly showing the defect, before packing them for return.
Not retaining proof of postage
Never mail a return without obtaining a tracking number from your courier (DHL, Singpost, Ninja Van, or similar). If the parcel is lost in transit, you will have no evidence to prove 1Life received it. Retain the tracking receipt until your refund appears in your account.
Ignoring 1Life's response deadlines
If 1Life asks you to provide additional information (such as additional photos or proof of purchase), respond within their stated deadline-usually 7 to 10 business days. Failure to respond may result in automatic closure of your return request.
Pricing and refund comparison table
The table below outlines 1Life's typical refund policy and compares it with your statutory entitlements under Singapore law. Note that statutory rights supersede 1Life's policy if the good is faulty or unfit for purpose.
| Scenario | 1Life's Policy | Statutory Entitlement (Consumer Protection Act) | Refund Amount |
|---|---|---|---|
| Item faulty or expired | Full refund within 7-14 days of receipt | Full refund guaranteed; no time limit for claiming defects discovered within reasonable period | 100% of purchase price |
| Change of mind (within 7 days of receipt) | Full refund if unopened or unused | Full refund for distance purchases within 7-day cooling-off period | 100% of purchase price |
| Change of mind (after 7 days) | No refund offered | No statutory right (unless good is faulty) | 0% |
| Item does not match description | Full refund within 7-14 days of receipt | Full refund guaranteed; good must match listing description | 100% of purchase price |
| Return shipping cost | Customer bears cost (unless item faulty) | Merchant bears cost if item faulty or breaches description | 0-100% depending on fault |
After cancellation: what happens next
Once your return is processed and your refund is issued, several post-cancellation steps ensure your account is settled and you retain evidence for future reference.
Confirming your refund has posted
Within 2 to 5 business days of 1Life processing your return, the refund should appear in your original payment account. Log into your bank or credit card provider and verify the transaction. If the refund appears as a pending or provisional credit, it will finalize within 3 to 5 additional business days.
Retaining your cancellation records
Download and store the following documents indefinitely: your original order confirmation email, the return request confirmation number, 1Life's refund approval email, your bank's transaction receipt showing the refund credit, and any correspondence with customer service. These records protect you if a dispute arises later (for example, if 1Life or your bank disputes the transaction in the future).
Checking your account status
Log into your 1Life account and verify that the order now displays a status of "Returned" or "Refunded". If the order remains marked as "Pending Return" or "Processing" beyond 21 calendar days, contact customer service again with your return tracking number.
Escalation and complaints to regulatory authorities
If 1Life refuses your refund claim despite a legitimate legal entitlement, you can escalate to Singapore's consumer protection bodies at no cost.
Filing a complaint with the consumers association of singapore (CASE)
CASE provides free mediation and complaint investigation services to Singapore consumers. You can lodge a complaint online at www.case.org.sg or by visiting their office.
- Gather all evidence: order confirmation, return request screenshots, 1Life's refusal email, photos of the faulty item, and bank transaction records.
- Organize these chronologically and include dates on all documents.
- Complete CASE's online complaint form or submit a written complaint letter to their address (listed on their website).
- Clearly state your claim, the amount in dispute, and the outcome you seek (refund, replacement, or repair).
- CASE will contact 1Life and request their response within 7 to 14 days.
- If 1Life does not respond or disputes your claim, CASE will investigate further.
- If mediation fails, CASE can refer your case to the Competition and Consumer Commission of Singapore (CCCS) for enforcement action if 1Life has violated consumer protection law.
- Yafee recommends keeping detailed notes of every communication with CASE for your records.
Reporting to the competition and consumer commission of singapore (CCCS)
If you believe 1Life has engaged in unfair or deceptive trade practices-for example, misrepresenting product expiry dates or refusing refunds in breach of the Consumer Protection Act-you can lodge a complaint directly with CCCS. CCCS has enforcement powers and can investigate whether 1Life has breached consumer law. Visit www.cccs.gov.sg to submit a complaint online.
Common traps to avoid during the cancellation process
Beyond simple administrative mistakes, several contract and commercial traps can undermine your refund claim if you are not vigilant.
Signing a waiver or "no refund" clause
If 1Life presents you with a terms-of-service document claiming "all sales final" or "no refunds for change of mind," this clause is unenforceable under Singapore law. The Consumer Protection (Fair Trading) Act overrides any merchant terms that contradict statutory consumer rights. Do not assume that 1Life's written policy is binding; your legal entitlements remain intact regardless of what their website states.
Paying via untraced methods
If you paid 1Life using cash, bank transfer, or cryptocurrency, tracing a refund becomes difficult if 1Life refuses. Credit card and digital wallet payments offer dispute resolution through your card issuer or payment provider. Whenever possible, use a payment method that includes buyer protection.
Accepting partial refunds without clarifying terms
If 1Life offers you a partial refund or store credit instead of a full cash refund, clarify in writing whether this is final or a preliminary settlement. If you accept partial refund and later discover the item was faulty, you may lose the right to claim the balance. Yafee advises rejecting partial settlements unless you are fully satisfied with the resolution.
Should you keep or cancel your account with 1Life
Whether you should maintain your relationship with 1Life depends on your experience and risk tolerance. The table below summarizes key factors in deciding whether to continue ordering from them.
| Factor | Keep Ordering | Consider Cancelling Account |
|---|---|---|
| Product quality consistency | Items consistently arrive in good condition and match descriptions | Multiple orders have arrived faulty, expired, or misrepresented |
| Customer service responsiveness | 1Life responds to inquiries within 2 business days | Customer service is unresponsive or dismissive of complaints |
| Refund processing speed | Refunds post within 21 calendar days of return | Refunds are consistently delayed beyond 30 days |
| Pricing competitiveness | 1Life's prices are competitive against other health retailers | 1Life's prices are significantly higher than alternatives |
| Return and cooling-off policy | 1Life honors statutory cooling-off periods and refunds for faulty items without dispute | 1Life resists refunds or imposes unreasonable conditions on returns |
How to cancel your 1Life account permanently
If you have decided to sever your relationship with 1Life entirely, you can request account deletion or simply stop using the platform. Note that deleting your account does not automatically cancel any outstanding orders or subscriptions.
Requesting account deletion
Email 1Life's customer service (typically [email protected]) with the subject "Account Deletion Request". Include your registered email address and full name. Request written confirmation that your account has been deleted and that no personal data will be retained (except where required by law for transaction records).
Unsubscribing from marketing communications
If you no longer wish to receive marketing emails from 1Life, click the "Unsubscribe" link at the bottom of any promotional email. Alternatively, log into your account settings and disable email notifications.
Contact information for 1Life in singapore
The following contact details are for OneLife Singapore Pte Ltd. Use these addresses when submitting cancellation requests, refund claims, or escalation documents. Yafee advises using email for all formal communications to retain written evidence.
| Contact method | Details |
|---|---|
| Email (Returns and Refunds) | [email protected] or [email protected] (confirm via their Contact Us page) |
| Website | www.onelife.sg |
| Live chat | Available on their website during business hours (typically 9 AM to 6 PM SGT, Monday to Friday) |
| Mailing address | OneLife Singapore Pte Ltd, [Confirm current registered address via Singapore Business Registry acra.gov.sg]; enclose your return authorization number on all parcels |
Summary: your clear next steps
Cancelling or returning an order to 1Life is straightforward when you know your legal rights and follow the correct procedural sequence. Within Singapore's legal framework, you are protected by the Consumer Protection (Fair Trading) Act, which guarantees your entitlement to a refund if goods are faulty, expired, unfit for purpose, or misdescribed-regardless of 1Life's internal policy.
Start by initiating a return through 1Life's online platform or by emailing their customer service with clear evidence (photos, order confirmation, and a description of the issue). Allow 21 to 28 calendar days for processing, including return shipping time. If 1Life refuses your claim or the refund is delayed beyond 30 days, escalate to the Consumers Association of Singapore (CASE) at no cost. CASE's mediation and investigation services have helped thousands of consumers recover unfair refunds and hold merchants accountable.
Throughout the process, document every interaction: emails, screenshots, photos, tracking numbers, and bank records. This evidence is essential if you need to escalate to CASE, CCCS, or your bank's dispute team. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following these exact steps and leveraging Singapore's robust consumer protection framework. Your money and your rights are protected-act with confidence.