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Frequently asked questions
Cancel Skillshare: Your Complete Guide
How to cancel Skillshare in singapore: your complete guide to stopping payments
What Skillshare is and why you might want to cancel
Skillshare is an online learning platform offering thousands of video-based classes in creative and practical skills such as design, photography, writing, illustration, and business. You gain access to premium classes through a paid membership that unlocks unlimited learning while your subscription remains active. The platform operates on a subscription model, charging you monthly or annually depending on the plan you select.
Users typically subscribe to follow project-based courses and to track instructors and class series over time. Nevertheless, circumstances change. Your interests shift. You may find yourself paying for access you no longer use, or you discover the platform does not align with your learning goals.
If you have decided that Skillshare no longer fits your needs, Yafee is here to walk you through every step of the cancellation process. We understand that subscription management can feel complicated, which is why we have created this guide to help you regain control of your money and your account. Yafee specialises in helping consumers navigate contract cancellations with clarity and confidence.
How Skillshare charges in singapore
Skillshare offers flexible membership plans designed for different learning styles and budgets. You can subscribe directly via Skillshare's website or through mobile app stores (Apple App Store or Google Play). The subscription method you choose matters because it determines where and how you cancel. Crucially, the company you paid (whether Skillshare, Apple, or Google) controls your refund eligibility and cancellation process.
Understanding your subscription source
Before you cancel, identify where you made the payment. Log into your account and check your billing history. This step determines whether you cancel through Skillshare's website, your Apple ID account, or your Google Play account. Each platform has different cancellation procedures, and using the correct one prevents delays and ensures your subscription stops immediately.
Skillshare pricing in singapore
Your billing cycle directly affects your refund timeline and access duration post-cancellation.
Current plans and monthly costs
Here is the current pricing for Skillshare memberships in Singapore. Promotional pricing may occasionally differ, so check your account dashboard for your exact plan and renewal date.
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Monthly Premium | S$20.98 | Monthly | Unlimited access to premium classes |
| Annual Premium | S$138.98 | Annual | Unlimited access to premium classes (best value) |
| Free tier | S$0 | N/A | Limited access to free classes |
Why pricing matters for cancellation
Your billing cycle directly affects your refund timeline and when your access ends. Monthly subscribers renew every 30 days, while annual subscribers commit to 12 months of charges. If you cancel before your next billing date, you will stop future charges but retain access until the end of your current paid period. Consequently, timing your cancellation correctly prevents unwanted charges and helps you plan your learning timeline.
Your consumer rights in singapore
Singapore's consumer protection framework governs your rights when cancelling digital subscriptions.
What singapore law says about subscriptions
Singapore does not mandate a general 14-day cooling-off period for digital subscription services purchased online. This means your refund rights depend primarily on Skillshare's published cancellation policy rather than automatic statutory protection. However, you are still protected under the Consumer Protection (Fair Trading) Act. This legislation requires all businesses to act fairly and honestly in their dealings with consumers.
The Consumer Protection (Fair Trading) Act prohibits unfair contract terms, misleading conduct, and unconscionable conduct. If Skillshare deliberately makes the cancellation process difficult, misrepresents your refund eligibility, or refuses to cancel despite your clear request, you have legal recourse.
Your legal position
You have the right to cancel your subscription at any time. Skillshare must process your cancellation request within a reasonable timeframe, typically within 5 to 10 business days. If Skillshare charges you after you request cancellation, that charge violates consumer protection principles, and you can demand a refund. If the company refuses to honour a legitimate refund claim or ignores your cancellation request, escalate to the Consumers Association of Singapore (CASE).
Where to escalate if Skillshare refuses to help
The Consumers Association of Singapore (CASE) is Singapore's official consumer authority. CASE has power to investigate complaints, mediate disputes, and enforce consumer rights on your behalf. If you encounter difficulties with your cancellation or believe Skillshare is acting unfairly, file a formal complaint with CASE. Document every communication with Skillshare, including email correspondence, screenshots of account settings, and details of any charges made after your cancellation request.
How to cancel Skillshare on the website
Cancelling through Skillshare's website is the most direct method if you subscribed directly.
Step 1: log into your Skillshare account
Visit skillshare.com and sign in using your email address and password. Navigate to your account settings by clicking your profile icon in the top-right corner of the page.
Step 2: access your account settings
- Click on your profile icon (top-right corner)
- Select "Account settings" from the dropdown menu
- Locate the "Membership" or "Subscription" section
- This section displays your current plan, renewal date, and payment method
Step 3: find the cancellation option
In the Membership section, look for a button labelled "Cancel membership," "Manage subscription," or "Change plan." Click this button to proceed to the cancellation form.
Step 4: confirm your cancellation
- Skillshare will ask you to confirm cancellation
- You may see a retention offer (a discount or extended access)
- Decline this offer if you have decided to cancel
- Click "Confirm cancellation" or a similar button to complete the process
- Skillshare will send a confirmation email to your registered address within minutes
Step 5: verify your cancellation
Check your email inbox (including spam folder) for a cancellation confirmation email from Skillshare. This email confirms that your subscription has been cancelled and specifies your final access date. Save this email for your records and as proof of cancellation if a billing dispute arises later.
How to cancel Skillshare through apple app store
If you subscribed through the Apple App Store on iPhone or iPad, you must cancel through your Apple ID account settings, not through Skillshare's website.
Step 1: open the app store on your apple device
On your iPhone or iPad, tap the App Store icon. Look for and tap the account icon (typically showing your profile picture or initials) in the top-right corner of the screen.
Step 2: navigate to subscriptions
- Tap "Subscriptions" from the menu that appears
- You will see a list of all your active subscriptions
- Locate "Skillshare" in the list of active subscriptions
Step 3: select Skillshare and cancel
- Tap on the Skillshare subscription
- This opens a page showing your subscription details and renewal date
- Tap "Cancel subscription" or "Edit subscription"
- Select the "Cancel" option from the subsequent menu
Step 4: confirm cancellation
Apple will ask you to confirm the cancellation. Tap "Confirm" to complete the process. You will receive a confirmation notification immediately, and Apple will send a confirmation email to your Apple ID email address.
Step 5: verify your access end date
Check your subscription details to confirm your access will end on a specific date. You retain access to Skillshare until the end of your paid period. Furthermore, you can re-subscribe at any time before that date if you change your mind, though Apple typically charges the same price.
How to cancel Skillshare through google play
If you subscribed via the Google Play Store on Android, you must cancel through your Google Play account, not Skillshare directly.
Step 1: open google play store
On your Android device, open the Google Play Store app. Tap your profile icon in the top-right corner and select "Manage subscriptions."
Step 2: find Skillshare in your subscriptions
You will see a list of all active subscriptions. Locate and tap "Skillshare" to open your subscription details.
Step 3: cancel the subscription
- Tap "Cancel subscription"
- Google Play will present reasons why you might want to stay subscribed (a retention offer)
- Confirm that you want to cancel
- Select the final "Cancel subscription" button
Step 4: receive your confirmation
Google Play sends an immediate confirmation to your registered Google account email address. Your subscription is now cancelled, and you retain access until the end of your current billing period.
What happens after you cancel
Cancelling your subscription does not immediately remove your access; instead, your account transitions to a specific status.
Your access post-cancellation
After you cancel, you retain full access to Skillshare's premium classes until the end of your current billing period. For example, if you cancel on day 10 of a monthly billing cycle, you can access all premium content until day 30 (or the equivalent date for annual subscribers). Once your paid period ends, your access reverts to free-tier status. At that point, you can view only free classes, and all premium content becomes unavailable.
Checking your account after cancellation
Log into Skillshare within 24 hours of cancellation to verify your account status. You should see a notification confirming that your membership will end on a specific date. This date represents your final access date for premium content. If you see no such notification or your account appears unchanged, contact Skillshare support via email at [email protected] to confirm cancellation.
Data retention and account recovery
Skillshare retains your account data (projects, uploads, and progress) for at least 12 months after cancellation. If you re-subscribe within this period, you can recover your previous work. After 12 months, Skillshare may delete your data; however, you can request a copy of your personal data under Singapore's Personal Data Protection Act (PDPA) before deletion occurs.
Refunds and billing protections
Refund eligibility depends on when you cancel and which platform you subscribed through.
Refunds for direct website subscriptions
If you subscribed directly through skillshare.com, Skillshare's refund policy typically allows refunds only within 30 days of purchase for first-time subscribers. If you cancel after 30 days, future charges stop, but you receive no refund for the current billing period. Consequently, timing your cancellation just before your renewal date minimises wasted payment.
Refunds for apple and google subscriptions
Apple and Google operate independent refund policies. Apple typically allows refund requests within 14 days of purchase if you initiated the subscription on an Apple device. Google Play allows refund requests within 48 hours of purchase for most subscriptions. To request a refund through Apple, go to "Manage subscriptions" and select "Report a Problem." For Google Play, go to "Manage subscriptions," select Skillshare, and tap "Report a Problem."
When refunds are rejected
Both Apple and Google may reject refund requests if you are requesting a refund for repeated or habitual use. In that case, you can appeal the decision or escalate to CASE if you believe the refund decision is unfair. Nevertheless, document your evidence: screenshots showing the subscription charges, your cancellation request, and any communication with Skillshare or the app store.
Common mistakes when cancelling
Cancelling correctly is straightforward once you know the pitfalls; most cancellation problems stem from cancelling through the wrong platform.
Mistake 1: cancelling through skillshare's website when you subscribed via apple or google
If you subscribed through the Apple App Store or Google Play, cancelling only through Skillshare's website does not stop your subscription. The charges will continue because Apple or Google controls the subscription, not Skillshare. Always cancel through the platform where you made the payment. Yafee advises checking your first payment email to confirm which platform you used.
Mistake 2: expecting immediate access removal
Many users cancel and expect instant access loss. In reality, you retain premium access until the end of your paid period. This is not a mistake-it is how the service works-but it surprises some users and can lead to confusion about whether cancellation succeeded.
Mistake 3: not saving your cancellation confirmation
Always save the confirmation email from Skillshare, Apple, or Google as proof of cancellation. If a charge appears after cancellation, you need this email as evidence. Without it, disputing the charge becomes significantly harder. Furthermore, if Skillshare claims you never cancelled, a dated confirmation email resolves the dispute immediately.
Mistake 4: cancelling immediately before your renewal date
While this is not technically a mistake, cancelling within 2 to 3 days of your renewal date risks a charge if the system processes the renewal before processing your cancellation request. Yafee recommends cancelling at least 5 to 7 days before your renewal date to ensure the cancellation processes first.
When to contact Skillshare support
Contact Skillshare if your cancellation attempt fails or if charges continue after cancellation.
Contacting Skillshare directly
- Email Skillshare at [email protected]
- Include your account email, the date you requested cancellation, and a copy of your confirmation email
- Request written confirmation of cancellation in response
- Use Skillshare's in-app support chat (if available)
- Take screenshots of the conversation for your records
Escalating to your payment provider
If Skillshare refuses to refund a charge made after cancellation, contact your payment provider (bank or credit card company). Request a chargeback and provide evidence: your cancellation confirmation, the disputed charge, and Skillshare's refusal to refund. Your bank can often recover unauthorised charges within 120 days.
Escalating to CASE
If Skillshare continues to charge you despite a clear cancellation request, or if the company refuses a refund you believe you are entitled to, file a complaint with the Consumers Association of Singapore (CASE). Contact CASE at case.org.sg or call them at 6100 0315. Provide all documentation: cancellation confirmations, payment receipts, and proof of repeated charges. CASE will mediate the dispute and can compel Skillshare to refund your money if the company has acted unfairly.
Comparison: should you cancel or keep your subscription
Before finalising your cancellation decision, evaluate whether Skillshare still offers value.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Cost per use | You actively take 2+ classes per month (cost under S$10 per class) | You take fewer than 1 class per month |
| Time commitment | You have consistent time to complete projects | Your schedule has become too busy |
| Course relevance | New classes match your learning goals every month | You have completed most courses of interest |
| Alternative options | You prefer Skillshare's teaching style over competitors | You found a cheaper or more relevant platform |
| Financial situation | S$20.98/month fits comfortably in your budget | You are cutting discretionary spending |
| Re-subscription likelihood | You plan to return within 12 months | You have no plans to use the platform again |
Skillshare cancellation address and contact information
Use this information only if you need to send formal written notice of cancellation (not required for digital cancellation, but useful for dispute records).
Mailing address for cancellation notice
Skillshare, Inc. (Designated Agent / Legal Notices), 215 Park Avenue South, New York, NY 10003, United States. For faster resolution, email [email protected] instead. Include your account email, subscriber identification number (if shown in your account settings), the date of your cancellation request, and a clear statement: "I request immediate cancellation of my Skillshare membership, effective today."
Support contact details
- Email: [email protected]
- Website support: skillshare.com/support
- In-app chat: available on Skillshare's mobile app and website
Yafee has helped thousands of consumers cancel subscriptions successfully by using the correct cancellation method, saving cancellation confirmations, and escalating to relevant authorities when companies refuse to comply. Follow the steps above, and you will cancel Skillshare quickly and avoid future charges. If you encounter resistance or believe Skillshare is acting unfairly, remember that the Consumer Protection (Fair Trading) Act protects you, and CASE is ready to enforce your rights. Yafee remains here to guide you through every step of your consumer journey.
Important warning
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