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Frequently asked questions
Cancel Code With Mosh: The Right Way
How to cancel Code With Mosh and reclaim your learning investment in singapore
What Code With Mosh is and why you might want to leave
Code With Mosh is an online programming education platform delivering video-based courses in JavaScript, Python, React and other in-demand technical skills. You can subscribe on a monthly or annual basis to unlock unlimited access to all courses, or purchase individual lessons according to your learning pace and budget. The platform operates through its website and mobile applications on the App Store and Google Play, which means your cancellation method depends on where you originally subscribed.
If you've decided the course content, teaching style or pricing no longer aligns with your learning goals, Yafee is here to guide you through a clean exit without losing money unnecessarily. Whether you've completed your desired courses, found better value elsewhere, or experienced a change in circumstances, understanding your cancellation rights and procedures protects your financial interests.
Common reasons learners cancel Code With Mosh
You might cancel because the curriculum does not match your current skill level, the teaching pace feels too fast or slow for your needs, or you have found better value in competitor platforms. Others cancel after completing their target courses or when budget constraints tighten. Whatever your reason, your cancellation should be straightforward and protect any refund rights you may hold under Singapore consumer law.
What you should know before cancelling
Yafee recommends understanding your refund eligibility and billing cycle before you proceed. Code With Mosh offers a 30-day money-back guarantee, but this applies only to web purchases made directly through its website, not to subscriptions purchased through the App Store or Google Play. If you are beyond the 30-day window, your cancellation will simply stop future charges without refunding what you have already paid. Keep your receipt or order confirmation handy-you will need it to prove your purchase date if you claim a refund.
Your consumer rights and what they mean for you
In Singapore, your cancellation and refund rights are protected under the Consumer Protection (Fair Trading) Act (CPFTA). This legislation gives you clear entitlements when cancelling a subscription service.
Your legal position under singapore law
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service within a reasonable timeframe if the trader (Code With Mosh) has not been transparent about cancellation terms. The Act also prohibits unfair contract terms that make cancellation unreasonably difficult or costly. Furthermore, if Code With Mosh advertises a 30-day money-back guarantee, the company must honour that promise-it forms part of the contract between you and the provider. You may escalate complaints to the Consumers Association of Singapore (CASE) if Code With Mosh refuses to refund you or obstructs your cancellation.
Your rights when cancelling through app stores
If you subscribed through Apple's App Store, Google Play or other app marketplaces, you hold additional cancellation rights under the app store's own policies. Apple's App Store provides a 14-day refund window for most subscriptions; Google Play offers a similar period. These rights exist independently of Code With Mosh's own refund policy, and you can claim a refund directly through the app store if the service did not meet your expectations. Yafee advises keeping records of your subscription date and any communications with Code With Mosh to support your claim.
Pricing and subscription plans explained
Code With Mosh charges in USD, and prices fluctuate based on exchange rates and promotional offers. The table below shows approximate prices in Singapore dollars (SGD) to help you assess your total spending commitment and plan your cancellation timing.
| Plan name | Price (approx. SGD) | Billing cycle | What you get | Best for |
|---|---|---|---|---|
| All-Access Monthly | approx. S$40/month | Monthly | Unlimited access to all courses, downloadable resources, certificates | Flexible learners testing the platform |
| All-Access Annual | approx. S$345/year | Yearly | Same unlimited access with approximately S$135 savings versus monthly renewals | Committed learners maximising savings |
| Lifetime Access | Variable one-time USD charge | One-time | Permanent access to all current and future courses; no renewal needed | Serious professionals seeking permanent reference material |
| Individual course purchase | approx. S$20-60 per course | One-time | Access to a single course; no subscription renewal | Learners targeting one specific skill |
| Bundle purchases | Varies (approx. S$80-150) | One-time | Access to 3-5 related courses at a discounted rate | Career-changers pursuing a themed learning path |
If you subscribed via the App Store or Google Play, prices and refund policies may differ slightly from Code With Mosh's website rates due to app store commission structures and regional pricing. Consequently, your cancellation route will influence whether you qualify for a refund and how quickly you receive it.
How to cancel Code With Mosh on the web
Cancelling your web subscription stops automatic renewal and protects your access through the end of your current billing period, provided you cancel before your next renewal date.
Step 1: log in to your Code With Mosh account
Visit members.codewithmosh.com and sign in with your registered email address and password. If you have forgotten your password, use the password reset link displayed on the login page. You will receive a reset email within minutes-follow the link to create a new password and regain access to your account.
Step 2: navigate to your subscription settings
Once logged in, locate the account settings or dashboard menu, typically found in the top-right corner near your profile name or a gear icon. Select "Memberships," "Subscriptions," or "Billing" (exact labels vary by platform). This section displays your active subscriptions, renewal dates and payment methods.
Step 3: identify your active subscription
If you hold multiple subscriptions or course purchases, identify the correct Code With Mosh subscription by its billing amount and renewal date. Cross-reference this information with your last invoice or order confirmation email to ensure you are cancelling the right plan. Do not cancel a course purchase if you intended to cancel only a monthly or annual subscription, as the cancellation process differs.
Step 4: initiate the cancellation
Select the subscription you wish to cancel and click the "Cancel Subscription" or "Cancel Membership" button. Code With Mosh will typically display a confirmation screen asking why you are cancelling and offering a discounted renewal rate or pause option. You are under no obligation to accept these offers-proceed with cancellation if you have made your final decision.
Step 5: confirm your cancellation
Code With Mosh will ask you to confirm the cancellation by clicking a final "Confirm" or "Yes, cancel my subscription" button. This prevents accidental cancellations caused by misclicks. You will receive a confirmation email within minutes confirming that your subscription has been cancelled and specifying the date of your final billing charge and access expiry date.
Step 6: verify the cancellation in your email
Check your inbox and spam folder for the cancellation confirmation email. This email serves as proof that you successfully cancelled and protects you if Code With Mosh incorrectly charges you after the cancellation date. Save or print this email and retain it alongside your account login credentials for at least 12 months.
How to cancel Code With Mosh on the app store
If you subscribed through Apple's App Store, you must cancel through the App Store itself, not through Code With Mosh's website. This ensures you retain your 14-day refund eligibility under Apple's subscription refund policy.
Step 1: open the app store on your iOS device
Launch the App Store application on your iPhone or iPad. Tap your profile picture in the top-right corner and select "Subscriptions" from the menu. This screen displays all active subscriptions across all apps, not just Code With Mosh.
Step 2: select the Code With Mosh subscription
Find Code With Mosh in your subscriptions list and tap to open its details page. The page will show your renewal date, current price and billing history. Tap "Manage Subscription" or "Edit Subscription" to proceed.
Step 3: cancel the subscription
Tap the "Cancel Subscription" option displayed on the management screen. Apple will ask you to confirm the cancellation and may offer a discounted renewal rate. Proceed with cancellation if you are certain of your decision. You will receive a confirmation from Apple within minutes.
Step 4: claim a refund if within 14 days
If you are within 14 days of your purchase or most recent renewal, tap "Report an Issue" on the Code With Mosh subscription details page. Select "I would like a refund for this subscription" and explain your reason briefly. Apple reviews refund requests typically within 5-7 working days and issues refunds directly to your Apple account balance or original payment method.
How to cancel Code With Mosh on google play
If you subscribed through Google Play on an Android device, you must cancel through Google Play to retain your refund eligibility.
Step 1: open google play on your android device
Launch the Google Play Store application and tap your profile picture in the top-right corner. Select "Manage your subscriptions" or "Subscriptions" from the menu.
Step 2: select the Code With Mosh subscription
Find Code With Mosh in your active subscriptions and tap it to view the subscription details, including renewal date and billing history.
Step 3: cancel the subscription
Tap "Cancel subscription" at the bottom of the details screen. Google will ask you to confirm your decision and may offer a discounted renewal or pause option. Confirm the cancellation by tapping "Yes, cancel" or a similar button.
Step 4: claim a refund if within 14 days
If you are within 14 days of your purchase date, tap "Report a problem" on the Code With Mosh subscription details page and request a refund. Google Play reviews requests within 5-7 working days and issues refunds to your original payment method. Yafee recommends keeping your order confirmation and cancellation confirmation as evidence if you pursue a dispute.
What happens after you cancel
Cancellation does not immediately remove your access to Code With Mosh; you retain full access until the end of your current billing period. For example, if you cancel on 15 March and your monthly renewal was due on 25 March, you can continue accessing all courses until 25 March at 11:59 PM. On 26 March, the platform will deactivate your login and you will lose access to all content unless you renew.
Retaining your learning progress
Before your access expires, download any certificates, notes or learning materials you wish to keep. Code With Mosh does not automatically preserve your progress after cancellation, so you must manually save any documents or screenshots. Some certificates can be downloaded directly from your account dashboard under "My Certificates" or similar headings.
Cancellation does not delete your account
Your Code With Mosh account remains active after cancellation, meaning you can log in and resubscribe at any time in the future. The platform retains your learning history, bookmarks and course progress for at least 12 months. If you wish to permanently delete your account, contact Code With Mosh support separately-account deletion is a different process from cancellation and is not automatic.
Refund claims and timelines
Your refund eligibility depends on when you subscribed, which platform you used and whether Code With Mosh or the app store enforces a refund guarantee.
Refunds for web subscriptions
Code With Mosh offers a 30-day money-back guarantee on all subscriptions purchased directly through its website. To claim this refund, you must cancel within 30 days of your purchase or initial renewal date and contact Code With Mosh support within 3 working days of cancellation. Provide your order number, email address and reason for the refund request. The company will review your request and issue a refund to your original payment method within 7-10 working days. In accordance with Singapore consumer protection standards, this refund period is non-negotiable if the company advertised this guarantee.
Refunds for app store subscriptions
Apple's App Store permits refund requests for subscriptions cancelled within 14 days of purchase or within 14 days of each renewal date. You can request a refund directly through your App Store account without contacting Code With Mosh. Apple typically responds within 5-7 working days and credits your Apple account balance or original payment method.
Refunds for google play subscriptions
Google Play offers a 14-day refund window for subscriptions, running from the purchase date or most recent renewal date. You request refunds through your Google Play account in the "Subscriptions" menu. Google reviews requests within 5-7 working days and issues refunds to your original payment method.
Refunds outside the standard windows
If you are outside the 30-day or 14-day refund windows, you are not automatically entitled to a refund under Code With Mosh's stated policy. Nevertheless, you may still lodge a complaint under the Consumer Protection (Fair Trading) Act if the service was faulty, misleading or unconscionable. Contact the Consumers Association of Singapore (CASE) to escalate your complaint if Code With Mosh refuses to refund you or if you believe your cancellation rights were violated. Yafee advises documenting all communications with Code With Mosh and keeping copies of your invoices and cancellation confirmations for this purpose.
Common mistakes when cancelling
Most cancellations proceed smoothly when you follow the correct steps. However, a few preventable errors can delay your refund or result in unwanted charges.
Mistake 1: cancelling through the wrong platform
If you subscribed through the App Store but attempt to cancel through Code With Mosh's website, the cancellation may not take effect. You must cancel through the platform where you subscribed to ensure the subscription stops and your refund eligibility remains valid. Consequently, always check your order confirmation email to identify the purchase platform before you cancel.
Mistake 2: not saving your cancellation confirmation
Code With Mosh and the app stores send cancellation confirmation emails immediately after you cancel. Failing to save or print these emails means you have no proof of cancellation if the company continues charging you or if you need to dispute a charge. Yafee recommends forwarding your confirmation email to a separate folder or taking a screenshot within 24 hours of cancellation.
Mistake 3: missing the refund claim deadline
You must initiate a refund claim within the specified window (30 days for web, 14 days for app stores) from your purchase or renewal date. If you wait longer than this period, the company has no obligation to refund you, even if you cancel immediately. Mark your calendar with the refund deadline as soon as you subscribe so you do not lose track of time.
Mistake 4: accepting a pause or discount offer during cancellation
Code With Mosh often offers to pause your subscription for one month or reduce your renewal rate to retain you as a customer. If you are certain you want to cancel, do not accept these offers-they restart your subscription and may reset your refund eligibility window. Click "No, cancel anyway" or proceed with the full cancellation if retention offers appear.
Mistake 5: deleting your account instead of cancelling your subscription
Some users accidentally delete their Code With Mosh account instead of cancelling the subscription. Account deletion is permanent and irreversible-you lose all your learning history and certificates. Cancellation, by contrast, preserves your account and learning progress while stopping charges. Ensure you are clicking "Cancel subscription" and not "Delete account" during the process.
When to escalate your complaint
If Code With Mosh refuses to honour your refund, obstructs your cancellation, or continues charging after you cancel, you have consumer protection options in Singapore.
Step 1: document all communications
Save every email, chat transcript and cancellation confirmation from Code With Mosh and the app stores. Create a timeline showing when you cancelled, when you requested a refund and what responses you received. This documentation is essential evidence when escalating to the Consumers Association of Singapore.
Step 2: contact Code With Mosh directly
If you have not yet contacted Code With Mosh support, email their support team and request a formal refund or explanation for the continued charges. Provide your order number, subscription details and cancellation confirmation. Allow 5-7 working days for a response. If Code With Mosh fails to respond or refuses your legitimate claim, proceed to step 3.
Step 3: lodge a complaint with CASE
The Consumers Association of Singapore (CASE) investigates complaints involving unfair contract terms, misleading advertising and failure to refund. You can lodge a complaint online at www.case.org.sg or call 1800-6-CASE (2273). CASE will contact Code With Mosh on your behalf and mediate a resolution. Most complaints are resolved within 30 days. Yafee advises including your cancellation confirmation, refund request emails and proof of payment when you lodge your complaint.
Step 4: escalate to the monetary authority of singapore if necessary
If Code With Mosh continues charging your payment method without authorisation after you cancel, you may dispute the charge directly with your bank or credit card issuer. Request a chargeback and provide your cancellation confirmation, refund requests and evidence of unauthorised charges. Most banks will reverse unauthorised charges within 30 days and may investigate Code With Mosh's billing practices.
What to keep and what to delete
After your cancellation is complete, retain certain documents and discard others to protect yourself and manage your digital footprint efficiently.
| Document | Action | Reason |
|---|---|---|
| Cancellation confirmation email | Keep for 12 months | Proof of cancellation date; required for refund disputes or chargebacks |
| Original purchase receipt | Keep for 12 months | Shows purchase date and platform; needed to claim 30-day or 14-day refunds |
| Refund confirmation email (if issued) | Keep indefinitely | Proof that Code With Mosh refunded you; protects you from being recharged |
| Course certificates (if you earned any) | Download and keep indefinitely | Your only copy; not automatically preserved after cancellation |
| Course notes or completion screenshots | Download before access expires | Code With Mosh does not retain these after access expires |
| Login credentials (password) | Delete or change after cancellation | Reduces security risk if Code With Mosh experiences a data breach |
Alternatives to cancellation
Before finalising your cancellation, consider whether pausing your subscription, downgrading your plan or purchasing individual courses might better suit your current situation.
Pause your subscription
Code With Mosh permits you to pause your subscription for up to one month without losing your account history or paying fees. This option suits learners experiencing temporary budget constraints or those taking a break before resuming studies. Your pause will extend your renewal date automatically, meaning you resume payments on a later date than you originally scheduled.
Downgrade to a lower-cost plan
If you subscribed to an annual plan but prefer monthly payments, you may downgrade to the All-Access Monthly plan, which costs approximately S$40 per month. This reduces your immediate outlay and gives you flexibility to cancel in the future without losing refund eligibility. Contact Code With Mosh support to request a downgrade.
Purchase individual courses
If you have completed most courses and only wish to access a few remaining modules, consider purchasing those courses individually (approximately S$20-60 each) instead of maintaining an all-access subscription. This approach is cost-effective if you need only 1-2 specific courses.
Final checklist before cancelling
Use this checklist to ensure you have completed all necessary steps before your subscription ends.
- Identify the platform where you subscribed (website, App Store or Google Play)
- Verify your current renewal date and remaining billing cycle length
- Calculate whether you fall within the 30-day or 14-day refund eligibility window
- Download and save any certificates, notes or materials you wish to retain
- Take a screenshot or note of your account settings showing your active subscription
- Cancel through the correct platform (do not mix platforms)
- Save your cancellation confirmation email immediately after cancellation
- Verify in 3-5 days that Code With Mosh has not charged you again
- If a refund is due, contact Code With Mosh support within 3 working days
- Store all documentation (receipts, confirmations, correspondence) for 12 months
Why yafee helps thousands cancel Code With Mosh safely
At Yafee, we understand that cancelling a subscription involves more than simply clicking "cancel"-it requires understanding your legal rights, identifying the correct cancellation method and protecting yourself from continued charges. Our cancellation guides ground every step in Singapore's Consumer Protection (Fair Trading) Act and provide clear timelines so you know exactly what to expect.
Furthermore, Yafee has helped thousands of consumers cancel Code With Mosh while preserving their refund rights and avoiding common mistakes like cancelling through the wrong platform or missing refund deadlines. Whether you subscribed through the website, App Store or Google Play, our step-by-step instructions remove confusion and ensure your cancellation takes effect immediately.
In accordance with consumer protection best practices, Yafee also advises you on escalation routes through the Consumers Association of Singapore if Code With Mosh refuses to honour your refund or obstructs your cancellation. We provide the documentation templates, complaint language and supporting evidence you need to lodge a formal dispute.
Visit Yafee today to access cancellation guides for Code With Mosh and hundreds of other education platforms, subscription services and digital products. Our contract law specialists ensure every guide is updated monthly to reflect platform changes, new refund policies and consumer law updates in Singapore. Yafee is your trusted partner in reclaiming control of your subscriptions and protecting your consumer rights.
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