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Frequently asked questions
Cancel Classdojo: Your Complete Step-by-Step Guide
How to cancel ClassDojo in singapore: your step-by-step legal guide
What ClassDojo is and why you might want to cancel
ClassDojo is an educational communication platform that connects teachers, students and parents in the classroom. The app handles class updates, behaviour tracking and direct messaging between school and home. The core ClassDojo app remains free to use, but ClassDojo Plus (a premium subscription tier) and Dojo Tutor (one-to-one tutoring sessions) are paid add-ons that charge separately depending on where you subscribed.
If you no longer need these paid features or want to stop recurring charges, you must cancel deliberately. The cancellation process differs based on which platform billed you-whether that is the Apple App Store, Google Play, or ClassDojo's web payment system through Stripe. At Yafee, we help families in Singapore regain control of their spending by walking through each platform's cancellation steps with precision and clarity.
When you should cancel ClassDojo
Cancel ClassDojo Plus if your child has finished the academic year, switched to a different school, or you prefer free classroom communication tools. Cancel Dojo Tutor sessions if you find the tutoring pace is not working or your child's learning style has changed. You might also cancel if you have accidentally renewed without realising, or if you are testing the paid features and want to revert to the free version.
The critical trap with ClassDojo cancellation
Warning: Deleting your ClassDojo account does not cancel your Plus subscription. Many parents delete their account believing they have cancelled everything, only to discover charges still appearing on their bill months later. You must cancel the subscription separately in the platform where you originally purchased it-App Store, Google Play, or Stripe web. Yafee recommends that you treat account deletion and subscription cancellation as two separate actions.
Your cancellation methods by payment platform
ClassDojo billing operates through three distinct payment systems, and cancellation steps differ for each one.
Cancel via web using stripe payment gateway
If you subscribed to ClassDojo Plus on the web or received a Stripe invoice, follow these steps to cancel directly in your ClassDojo account.
- Open the ClassDojo app or visit the ClassDojo website and log in with your account credentials.
- If you use the app, tap your profile icon (usually bottom right or top left depending on your device).
- Navigate to Account Settings.
- Look for a "Settings" or "Preferences" option in your profile menu.
- Select ClassDojo Plus from the menu.
- You should see your current subscription status and next renewal date.
- Tap "Manage Subscription" or "Manage/Cancel Subscription".
- This opens a summary of your Plus plan, billing frequency (monthly or annual) and features.
- Select "Cancel Subscription".
- ClassDojo may ask you why you are cancelling (optional feedback)-answer or skip this step.
- Confirm your cancellation.
- You will receive a confirmation email confirming the subscription is cancelled. Save this email as proof.
Pro tip: Take a screenshot of your cancellation confirmation page before closing the browser. This gives you evidence if ClassDojo later disputes your cancellation request or charges you again.
Cancel via apple app store on iOS devices
If you subscribed through the Apple App Store on an iPhone or iPad, Apple manages your subscription billing. You must cancel through Apple's system, not ClassDojo directly.
- Open the ClassDojo app on your iOS device and tap your profile icon.
- Navigate to Account Settings and select ClassDojo Plus.
- Tap "Manage Subscription" or "View Subscription".
- This redirects you to the Apple Subscriptions page in Settings.
- On the Apple Subscriptions page, find ClassDojo.
- You will see your subscription details, renewal date and billing history.
- Tap "Cancel Subscription" or "Edit Subscription".
- Apple will confirm the cancellation and may offer a retention discount-decline if you wish to proceed.
- Confirm your cancellation.
- You will receive an email from Apple confirming the subscription has ended.
Yafee notes that Apple processes cancellations immediately, but the timing of refunds depends on your billing cycle. If you cancel mid-cycle, you retain access until the renewal date; you will not be charged again.
Cancel via google play on android devices
If you subscribed through Google Play on an Android device, Google manages your subscription billing. You must cancel through Google's system, not ClassDojo directly.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right) and select "Manage subscriptions".
- Find ClassDojo in your active subscriptions list.
- Tap ClassDojo Plus.
- You will see your subscription details, renewal date and payment method.
- Tap "Cancel subscription".
- Google will ask you to confirm and may offer a retention discount or pause option-decline if you wish to proceed.
- Confirm your cancellation.
- You will receive an email from Google confirming the subscription has ended.
Google processes cancellations immediately. Your access continues until the next renewal date, after which you will not be charged again.
Your legal position under singapore consumer law
Your right to cancel ClassDojo subscriptions is protected under the Consumer Protection (Fair Trading) Act (CPFTA), Cap 52A of Singapore. This law governs unfair contract terms, misleading or deceptive representations, and your right to cancel within a statutory period.
Your statutory cancellation rights
The CPFTA does not prescribe a universal cooling-off period for digital services or subscriptions in Singapore. However, if ClassDojo's terms of service are deemed unfair or if the company misled you about cancellation difficulty or cost, you have grounds to challenge the charges. Furthermore, if you subscribe via the App Store or Google Play, Apple and Google's consumer policies often afford you stronger protections than ClassDojo's own terms.
Your legal position: You have the right to cancel any recurring subscription contract, and ClassDojo must process your cancellation without imposing unnecessary barriers or charges. If ClassDojo continues to bill you after you have cancelled, or if the company makes cancellation deliberately hard to find, you may lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Yafee recommends that you retain all cancellation confirmation emails and screenshots as evidence of your cancellation request.
What happens if ClassDojo refuses to cancel
If ClassDojo declines to cancel your subscription or continues charging you after cancellation, escalate your complaint as follows:
- Send a written demand to ClassDojo requesting cancellation and a full refund of unauthorised charges.
- Use registered mail or email with read receipt to create a paper trail.
- Reference the CPFTA and the date you originally requested cancellation.
- If ClassDojo does not respond within 14 days, file a complaint with CASE.
- CASE (Consumers Association of Singapore) offers free mediation services. Visit www.case.org.sg or call 1800-6354222.
- If mediation fails, escalate to the CCCS.
- The Competition and Consumer Commission of Singapore enforces the CPFTA. Lodge a complaint at www.cccs.gov.sg.
In practice, most app platforms (Apple and Google) will intervene on your behalf if you dispute the charge through their own dispute resolution systems. Yafee advises you to use the platform's official dispute tool first, as it often resolves the issue faster than direct negotiation with ClassDojo.
Pricing breakdown and renewal dates
Understanding ClassDojo's pricing helps you identify which subscription you hold and when renewal charges will occur.
| Subscription tier | Monthly cost (SGD) | Annual cost (SGD) | Features | Renewal cycle |
|---|---|---|---|---|
| ClassDojo (free) | Free | Free | Class updates, basic messaging | N/A |
| ClassDojo Plus | $9.99 SGD | $79.99 SGD | Advanced behaviour tracking, video messaging, premium reports | Monthly or annual (auto-renews) |
| Dojo Tutor (per session) | Variable | N/A | One-to-one tutoring sessions | Per session or package |
ClassDojo Plus renews automatically on your subscription anniversary. If you subscribed on 15 February at SGD 9.99 per month, you will be charged on 15 March, 15 April and so on, unless you cancel. If you subscribed on an annual plan, a single renewal charge of SGD 79.99 will occur 12 months after your original purchase date.
To find your exact renewal date, log into your ClassDojo account and navigate to Account Settings > ClassDojo Plus. Your renewal date appears next to your subscription status. Yafee strongly recommends that you set a calendar reminder 5 days before renewal if you are unsure about cancelling.
After you cancel: what to expect
You have cancelled successfully. Here is what happens next.
Access and feature availability post-cancellation
Once you cancel ClassDojo Plus, your access to premium features ends on your subscription's final renewal date. You do not lose access immediately; instead, ClassDojo honors your paid period through to the renewal date. If you cancel on 20 February and your renewal date is 28 February, you retain Plus features until 28 February at 23:59 Singapore time.
After 28 February, your account reverts to the free tier. You can still log in, view archived messages and class data, and use basic features. Your student or class data is not deleted unless you separately request account deletion.
Refund eligibility and processing
ClassDojo does not issue refunds for partially used subscription periods. However, your payment platform may offer refund protection. If you cancel via the Apple App Store or Google Play within 48 hours of purchase, you may be eligible for a refund. After 48 hours, refunds are at the discretion of Apple or Google, not ClassDojo.
If you subscribed via Stripe web and believe you have grounds for a refund (for example, you were charged twice due to a technical error), contact ClassDojo's support team within 14 days of the disputed charge. Provide your invoice number and the reason for the refund request.
Refunds, if approved, typically appear in your bank account within 5 to 10 business days. If you do not see a refund within 10 days, contact your bank directly-your bank can trace the transaction on their end.
Preventing accidental resubscription
After cancellation, ClassDojo will not automatically re-bill you. However, if you log into your account and manually select "Subscribe to ClassDojo Plus" again, a new subscription will begin immediately. Be cautious when navigating your settings, as the subscribe button is often near the cancellation area.
To prevent accidental resubscription, Yafee recommends that you update your payment method on file if you no longer wish to use that card. This adds a friction point: if you accidentally tap subscribe, the transaction will decline, giving you time to realise the mistake.
Common mistakes to avoid when cancelling
Cancellation anxiety is real-many families cancel and then wonder if they did it correctly. Rest assured: if you have followed the steps above and received a confirmation email, your cancellation is complete.
Deleting your account instead of cancelling your subscription
This is the most common error. Deleting your ClassDojo account removes your profile and class memberships but does not cancel your ClassDojo Plus subscription. If you delete your account while a paid subscription is active, ClassDojo will continue to charge you because the subscription exists independently of the account.
Always cancel your subscription first (following the platform-specific steps above). Only after you have received a cancellation confirmation should you consider deleting your account.
Assuming your bank has cancelled the subscription
Blocking or cancelling your payment card does not automatically cancel your ClassDojo subscription. ClassDojo's system records your cancellation request in its own database, separate from your bank's payment records. If you delete your card without cancelling in-app, ClassDojo may flag your account for payment failure and continue to attempt billing.
Always cancel through ClassDojo (or your payment platform) directly, then update your payment method separately if you choose.
Not saving your cancellation confirmation
If you cancel but do not save the confirmation email or screenshot, you have no proof if a dispute arises. ClassDojo's support team may claim they never received your cancellation request, especially if weeks or months have passed. Screenshot every confirmation page and save every confirmation email to your email archive or a cloud folder. Yafee advises you to label these files with the date and service name for easy retrieval.
Comparison: ClassDojo plus vs. free tier
Not sure whether to keep paying for ClassDojo Plus? Here is a side-by-side comparison to help you decide.
| Feature | ClassDojo free | ClassDojo Plus | Better for you? |
|---|---|---|---|
| Class messaging | Yes | Yes | Same |
| Behaviour tracking | Basic | Advanced with custom categories | Plus if you need detailed reports |
| Video messaging | No | Yes | Plus if your child's teacher sends videos |
| Detailed reports | No | Yes | Plus if you want learning progress data |
| Ad-free experience | No | Yes | Plus if ads distract your child |
| Cost | Free | SGD 9.99/month or SGD 79.99/year | Free is cheaper; Plus adds value |
If your school does not use ClassDojo Plus features and your teacher communicates through the free tier, there is no reason to keep paying. Yafee has helped thousands of families recognise that free alternatives like Remind or Schoology may suit their needs without the subscription cost.
Checklist: confirming your cancellation
Use this checklist to confirm that your cancellation is complete and that you are protected against future charges.
- I have logged into ClassDojo (or my payment platform) and navigated to my subscription settings.
- I have clicked "Cancel Subscription" and received a confirmation message on screen.
- I have received a cancellation confirmation email from ClassDojo (or Apple/Google).
- I have noted my final renewal date and confirmed no charges will occur after that date.
- I have taken a screenshot or saved the confirmation email to my records.
- I have checked my bank or card statements 5 to 10 days later to confirm no new charges appeared.
- If I intended to delete my ClassDojo account entirely, I have done this only after cancelling the subscription.
If you have ticked all seven items, your cancellation is secure. If ClassDojo charges you again after this date, you have a clear paper trail to dispute the charge with your bank or payment platform.
Contact information and next steps
If you have cancelled ClassDojo successfully but questions remain, here is how to escalate or seek further support:
ClassDojo support
Visit support.classdojo.com or email [email protected] to contact ClassDojo directly. Response times are typically 24 to 48 hours. Include your account email, subscription details and cancellation request date in your message.
Consumers association of singapore (CASE)
If ClassDojo refuses to honour your cancellation or continues to charge you, lodge a complaint with CASE. CASE offers free mediation between consumers and merchants.
- Phone: 1800-6354222
- Website: www.case.org.sg
- Email: [email protected]
Competition and consumer commission of singapore (CCCS)
If CASE mediation fails or if you believe ClassDojo has breached the Consumer Protection (Fair Trading) Act, escalate to the CCCS.
- Phone: 6100-0622
- Website: www.cccs.gov.sg
Payment platform support
If you subscribed via Apple App Store or Google Play, contact those platforms directly before escalating to Singapore authorities. Both platforms have consumer dispute processes that often resolve billing issues faster than merchant negotiation.
- Apple: Visit reportaproblem.apple.com or contact Apple Support at support.apple.com
- Google: Visit support.google.com/googleplay or contact Google Play Support directly through your Google account
Final summary
Cancelling ClassDojo is straightforward once you understand which payment platform billed you. The key principle is this: cancellation must happen in the same place you subscribed. If you subscribed via the Apple App Store, cancel there. If you subscribed via Google Play, cancel there. If you subscribed on the ClassDojo web platform via Stripe, cancel in your ClassDojo settings.
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel recurring subscriptions, and ClassDojo must process your request without imposing unfair barriers. If the company refuses or continues to bill you after cancellation, escalate to CASE or the CCCS with your confirmation emails and screenshots.
Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending. Whether you are stepping away from ClassDojo after your child's term ends or switching to a free alternative, you now have a clear, legally grounded process to follow. Retain your cancellation confirmation, check your bank statement after 10 days, and escalate to CASE if any unauthorised charges appear. Yafee is here to walk you through every step of the cancellation process, and we encourage you to bookmark this guide for future reference.