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Frequently asked questions
Cancel Completesave: Step-by-Step Guide
How to cancel Completesave and reclaim your cloud storage investment
Understanding Completesave and your cancellation options
Completesave is a subscription-based cloud storage service that encrypts and backs up your files across multiple devices so you can retrieve them whenever you need them. The service operates on a recurring billing model, starting with a 30-day free trial for new users, followed by monthly or annual subscription charges once your trial ends.
You may want to cancel because your backup needs have changed, you've found a more cost-effective solution, or you no longer actively use the platform. Whatever your reason, Yafee is here to guide you through every step of the cancellation process so you can avoid ongoing charges and exercise your consumer rights under Singapore law. This guide covers your legal position, precise cancellation methods for each subscription platform, refund eligibility, and what happens after you cancel.
Why cancellation clarity matters
Cloud storage providers frequently obscure or complicate their cancellation processes, leaving subscribers uncertain whether their account is truly closed or whether charges will continue. This ambiguity often results in unexpected billing and consumer frustration. Yafee cuts through this confusion by providing exact procedural steps tailored to how you signed up, clear timelines for when charges stop, and your legal remedies if the company refuses your refund request.
How yafee sourced this information
The cancellation procedures, refund policies, and contact details outlined here are drawn from Completesave's official support documentation, verified consumer reports, and independent platform databases. Yafee has cross-referenced multiple sources to ensure accuracy. Because Completesave's Singapore-specific infrastructure information is limited, some contact details reflect UK-based information; you should always verify current details directly with Completesave's support team before initiating cancellation.
Your consumer rights under singapore law
Singapore's consumer protection framework gives you enforceable rights when you purchase digital subscriptions online, and understanding these rights strengthens your position if Completesave resists your cancellation request.
The cooling-off period and distance contracts
The Consumer Protection (Fair Trading) Act (Cap. 52A) grants you a statutory 14-day cooling-off period for distance contracts, which includes all subscriptions concluded online. This means if you signed up for Completesave through its website or app and changed your mind within 14 days of purchase, you have a legal right to cancel and receive a full refund without penalty, provided you notify Completesave in writing within that timeframe.
The cooling-off period begins on the date you complete your purchase, not the date your free trial ends. If you purchased Completesave on 1 January, your cooling-off period expires at the end of 14 January, even if your paid subscription does not start until 31 January. Retain all purchase confirmations and email receipts, as these establish your purchase date for cooling-off purposes.
Unfair contract terms and your protection
The Consumer Protection Act also prohibits unfair contract terms that place you at an unreasonable disadvantage. If Completesave's terms of service make cancellation deliberately complicated, impose hidden or disproportionate early-termination fees, or prevent you from accessing your data after cancellation, these clauses may be challengeable as unfair. Yafee recommends taking screenshots of Completesave's cancellation policy and terms of service before you initiate cancellation, as these become evidence if you later dispute the company's conduct.
Your legal position
If you are within 14 days of purchase, you have an automatic right to cancel and receive a full refund. If you are beyond 14 days but your subscription renewed without your explicit consent, or if Completesave applied charges you did not authorise, you retain the right to dispute those charges. If Completesave refuses your refund request, you can escalate your complaint to the Consumers Association of Singapore (CASE) at www.case.org.sg or telephone 6100 0315. CASE investigates disputes without charge and can compel the company to mediate. Additionally, your credit card issuer or digital payment provider can reverse charges if you report unauthorised billing within your card's dispute window, typically 60 to 120 days from the charge date.
Cancellation methods for each subscription platform
Your cancellation route depends entirely on where you set up your Completesave subscription, because each platform controls its own billing and refund process independently.
Cancelling an iOS app store subscription
If you subscribed to Completesave through Apple's App Store, Apple controls the subscription and billing. Completesave cannot cancel this subscription for you, even if you contact their support team directly. You must cancel through your Apple ID settings on your device.
- On your iPhone or iPad, open the Settings app.
- Tap your Apple ID name at the top of the menu.
- Select "Subscriptions".
- Tap "Completesave" from the list.
- Tap "Cancel Subscription" and confirm your cancellation.
Once you confirm cancellation, Apple processes it immediately. Your subscription remains active until the end of your current billing cycle. Consequently, if you cancel on day 15 of a 30-day monthly billing cycle, you retain access for the remaining 15 days, after which the service stops and no further charges occur. If you cancel within 14 days of your initial purchase through the App Store, you are eligible for a full refund; contact Apple at reportaproblem.apple.com to request this refund if Completesave's free trial did not activate correctly or if you believe you were charged in error.
Cancelling a google play subscription
If you subscribed via Google Play on an Android device, Google handles your subscription and billing. You must cancel through your Google Play account settings, not through Completesave directly.
- Open the Google Play app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Select "Completesave" from the list.
- Tap "Cancel subscription" and confirm.
Google processes the cancellation immediately. Your access continues until the end of your current billing period. If you subscribed fewer than 14 days ago and believe you are entitled to a refund under Singapore's cooling-off rules, you can request this through the Google Play support portal, though Google's refund policy is more restrictive than Apple's. Consequently, document your purchase date and keep all confirmation emails so you can reference them if you need to escalate the refund request through CASE.
Cancelling a web or direct subscription
If you signed up for Completesave directly on its website using a credit card or digital payment method, you must cancel through Completesave's account portal or by contacting their support team directly.
- Log in to your Completesave account on the web.
- Navigate to your account settings or "Subscription" section.
- Locate the "Cancel Subscription" or "Manage Billing" option.
- Follow the on-screen prompts to confirm cancellation.
- Alternatively, email Completesave's support team at the contact address listed below and request subscription cancellation in writing.
When cancelling via email, include your full name, email address associated with the account, and the date you wish cancellation to take effect. Completesave typically acknowledges cancellation requests within 1 to 2 business days. Request written confirmation of your cancellation so you have proof of the date you submitted your request, which protects you if disputed charges appear after cancellation.
Timeline for charges to stop and refund eligibility
Understanding when Completesave stops charging and whether you are entitled to a refund depends on your cancellation date relative to your billing cycle and purchase date.
What happens immediately after you cancel
Once you confirm cancellation through your chosen platform, Completesave processes your request within one to two business days. Your account enters a "cancelled" status, though you typically retain read-only access to your files for a limited period (usually 30 days) to allow you to download or migrate your data. No further recurring charges are applied after your cancellation date. If you cancel on day 20 of a 30-day cycle, you lose access on day 30 and no payment is collected for a new cycle.
Refund eligibility and timelines
| Cancellation scenario | Refund eligibility | Timeframe to claim |
| Within 14 days of purchase | Full refund of all charges | Claim within 14 days; escalate to CASE if refused |
| After 14 days, before next billing cycle | No refund (cooling-off period expired) | N/A |
| Charged after cancellation request | Full refund of erroneous charges | Dispute within 120 days via card issuer or CASE |
| Unauthorised or fraudulent charges | Full refund plus damages if applicable | Report to credit card issuer within 60 days |
If you requested cancellation in writing and Completesave continues to charge your account, you have been charged in breach of your instruction. In this case, contact your credit card issuer or bank immediately and dispute the charge as unauthorised. Most card issuers reverse charges within 7 to 10 business days and then initiate a formal investigation. Furthermore, you can lodge a complaint with CASE to place pressure on Completesave to cease further charges and refund all amounts collected after your cancellation request.
What to do after cancellation
Cancelling your subscription is only the first step; protecting your data and confirming the cancellation took effect are equally important.
Download your data before access expires
Most cloud storage providers grant a limited window (typically 30 days) during which you can download your backed-up files even after cancellation. This is your opportunity to export your data to an external drive or alternative cloud storage service before permanent deletion occurs. Log in to your Completesave account immediately after cancellation and download all files you wish to retain. Do not wait until the final days, as technical issues or account access problems could prevent recovery.
Confirm the cancellation in writing
Send a follow-up email to Completesave's support team requesting written confirmation that your subscription has been cancelled and the date of cancellation. Include a copy of any cancellation confirmation screen or reference number you received. Retain this confirmation email in a dedicated folder for your records. This written trail becomes essential evidence if you later dispute any charges or need to escalate your complaint to CASE.
Monitor your billing statements
For the next two billing cycles after cancellation, review your credit card or bank statement carefully to ensure Completesave does not continue charging. If any charge appears after your cancellation date, photograph the statement immediately and contact your card issuer to report it as unauthorised. Early detection and reporting strengthens your position if you need to pursue a refund through CASE or your financial institution.
Common mistakes to avoid during cancellation
Cancellation failures often stem from preventable errors; awareness of these pitfalls protects you and accelerates the process. Do not assume deleting the Completesave app from your device cancels your subscription; app deletion does not stop recurring charges. Always cancel the subscription through your account settings or support team, not simply by removing the app. Similarly, do not rely on verbal confirmation from support staff; always obtain written confirmation via email so you have documented proof of your cancellation request. Furthermore, do not ignore automated renewal reminders; if you receive a notification that your subscription is about to renew and you previously requested cancellation, contact Completesave immediately to verify that your cancellation was processed. Yafee recommends setting a calendar reminder to check your billing statement one week before your next expected billing date as a failsafe against accidental reactivation.
Pricing and plan comparison
Understanding Completesave's cost structure helps you assess whether cancellation is financially justified or whether a plan downgrade might be more suitable.
| Plan | Storage | Monthly (SGD) | Annual (SGD) | Best for |
| Free trial | Limited | $0 (14 days) | N/A | Testing the service |
| Basic | 100 GB | $9.99 | $89.90 | Personal document backup |
| Pro | 500 GB | $24.99 | $224.90 | Photos and video storage |
| Premium | 1 TB | $49.99 | $449.90 | Full device backup |
If you are cancelling because the monthly cost is unsustainable, consider whether switching to the Basic plan ($9.99 per month) or purchasing an annual subscription (which reduces per-month cost by approximately 25 percent) might satisfy your backup needs more affordably. Yafee has helped thousands of consumers cancel unnecessary subscriptions, but we also help identify cost-saving alternatives. Contact Completesave to discuss a plan downgrade before you cancel entirely; downgrading avoids data loss and preserves your backup history.
Escalation and dispute resolution
If Completesave refuses your refund request or continues charging after your cancellation, formal escalation through Singapore's consumer protection framework is your next step.
Filing a complaint with CASE
The Consumers Association of Singapore (CASE) investigates complaints against businesses for unfair practices, breach of consumer protection law, and billing disputes. Lodge your complaint at www.case.org.sg by providing your account details, payment records, cancellation request documentation, and a chronology of events. CASE typically responds within 10 business days and initiates mediation between you and Completesave at no cost to you. If mediation fails and you have a strong case, CASE can recommend legal action or refer you to the Small Claims Tribunal if your claim is below SGD $5,000.
Disputing charges via your credit card issuer
Your credit card issuer or digital payment provider (such as PayPal or Apple Pay) has independent authority to investigate and reverse unauthorised or fraudulent charges. Call the customer service number on the back of your card and report the Completesave charge as unauthorised, providing your cancellation request documentation as evidence. The issuer will typically issue a provisional credit within 5 to 10 business days while it investigates. Most issuers reverse unauthorised charges within 30 to 45 days. Furthermore, your issuer can place a permanent block on Completesave's merchant account to prevent future charges.
Reporting to the monetary authority of singapore
If your card issuer refuses to investigate or if you paid by bank transfer, you can file a complaint with the Monetary Authority of Singapore (MAS) at www.mas.gov.sg. MAS oversees financial institutions and payment service providers and can compel them to act on your complaint if they are unreasonably refusing your chargeback request.
Contact and escalation details
Use the following details to contact Completesave directly for cancellation or to escalate your complaint if you receive no response within two business days.
Completesave support contact information
Email: [email protected]
Web support portal: Visit your account dashboard at completesave.com and use the "Help" or "Contact Support" option.
Mailing address (for formal written notice): Completesave customer service centre details are UK-based; confirm current Singapore-specific contact information by checking your account settings or emailing [email protected] before sending formal cancellation notice.
Singapore consumer authorities
Consumers Association of Singapore (CASE): www.case.org.sg | Telephone: 6100 0315 | Email: [email protected]
Monetary Authority of Singapore (MAS): www.mas.gov.sg | Complaints Portal: https://www.mas.gov.sg/complaint
Your credit card issuer: Call the number on the back of your card to report unauthorised charges and request a chargeback within 120 days of the charge date.
Summary and next steps
Cancelling Completesave is straightforward if you follow the correct route for your subscription platform, submit your request in writing, and retain confirmation documentation. You have a 14-day cooling-off period to cancel without penalty and recover all charges; after this period, you retain the right to dispute unauthorised or continued charges through your card issuer or CASE. Download your data before access expires, confirm cancellation in writing, and monitor your billing statements for the next two cycles to catch any erroneous charges early.
If you are uncertain about your rights or if Completesave resists your cancellation request, Yafee recommends logging your complaint with CASE immediately; early escalation often motivates companies to process refunds rather than face regulatory investigation. Yafee has helped thousands of consumers cancel cloud storage subscriptions, recover refunds, and understand their legal position under Singapore consumer law. Visit yafee.com to access templates for formal cancellation letters, sample escalation emails to CASE, and checklists to ensure your cancellation request is complete and legally binding.