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Frequently asked questions
Cancel Backblaze: The Right Way
How to cancel Backblaze and protect your data in singapore
What Backblaze does and why you might cancel
Backblaze is a cloud backup service that automatically protects your computer's files by uploading them to remote servers. You receive continuous background backups, web access to your files, and the option to restore data via USB drive. The service is straightforward to set up, but if you no longer need it, cancellation requires you to navigate your online account rather than rely on app store processes. At Yafee, we guide you through this process with precision and clarity.
How Backblaze works
The service operates silently in the background on your device, backing up your files automatically without degrading performance. You can access your backed-up files through Backblaze's web portal from anywhere in the world. The platform also offers business solutions and B2 cloud storage for users with larger storage requirements.
When cancelling makes sense
You might cancel if you have switched to a different backup provider, no longer require cloud backup protection, or wish to reduce your monthly expenses. You may also cancel if you hold concerns about data privacy or if Backblaze no longer aligns with your backup strategy. Yafee helps you understand exactly when and how to end services that no longer serve your needs.
Your consumer rights in singapore when cancelling Backblaze
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services, although the protections differ from those applicable to physical goods. Understanding your rights ensures you know what refunds or remedies Backblaze must provide.
What singapore law says about digital service cancellations
Singapore law does not grant you an automatic statutory right to cancel digital services or receive a refund once consumption has begun. However, services must be delivered as described in the contract. If Backblaze fails to provide the backup service you paid for, you have grounds for complaint under the Consumer Protection (Fair Trading) Act. Yafee recommends you check Backblaze's terms of service carefully, as companies often set their own cancellation and refund windows within the scope permitted by Singapore consumer law.
Your legal position
You are protected under the Consumer Protection (Fair Trading) Act if Backblaze misrepresents its service or fails to deliver what you purchased. You are not automatically entitled to a refund simply because you change your mind, unless Backblaze's own policy provides one. However, you retain the right to cancel at any time; the company cannot force you to continue paying if you withdraw your consent to the subscription.
Your escalation path if Backblaze refuses to help
If you believe Backblaze has treated you unfairly, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE acts as a mediator and can help resolve disputes over billing, service quality, or refund denials. Yafee advises you to document all communication with Backblaze before escalating to CASE, as this strengthens your position if mediation becomes necessary.
Backblaze pricing and subscription plans
Backblaze offers three main subscription lengths, each with different cancellation and refund windows that you must understand before taking action.
Current pricing and plan options
| Plan type | Billing cycle | Refund window | Best for |
| Monthly | Billed every 30 days | No refund after billing | Testing the service short-term |
| 1-year subscription | Billed annually | 30 days from purchase | Regular backup users |
| 2-year subscription | Billed for 2 years | 30 days from purchase | Long-term protection |
| USB restore drive | One-time purchase | 30 days from receipt | Restoring large amounts of data |
Check Backblaze's official website at backblaze.com for the latest pricing in your currency. Promotions and regional pricing may vary, so verify the exact cost of your plan before committing.
How to cancel Backblaze on the website
Backblaze requires you to cancel through your online account; you cannot stop your subscription through the app or app store alone. Follow these steps precisely to ensure billing stops and your data is handled according to your preferences.
Log in to your Backblaze account
- Visit the Backblaze website at backblaze.com.
- Click the "Log in" button in the top right corner.
- Enter your email address and password associated with your account.
- If you have enabled two-factor authentication, provide the verification code sent to your registered device.
- Once logged in, you will see your account dashboard.
Navigate to your account settings
- On your account dashboard, locate the "Account" or "Settings" menu, typically displayed in the top navigation bar or dropdown menu.
- Select "Subscription" or "Billing" from the available options.
- You will see a summary of your current plan, next billing date, and payment method.
Initiate the cancellation request
- Find the "Cancel subscription" or "Cancel plan" button, usually positioned near your subscription details.
- Click this button to begin the cancellation process.
- Backblaze will present you with a confirmation screen asking why you wish to cancel; select a reason from the dropdown menu (optional feedback).
- Review the cancellation confirmation to ensure you understand when your service will cease.
Confirm cancellation and check your email
- Click the final "Confirm cancellation" button to complete the process.
- You will receive an immediate confirmation message on the website stating your subscription has been cancelled.
- Check your email inbox (including spam or promotions folders) for a cancellation confirmation email from Backblaze.
- This email will specify your final billing date and the exact date your access will be removed.
Verify your data before access expires
- Before your access expires, download any files you wish to retain from Backblaze's web portal.
- Alternatively, order a USB restore drive if you have large amounts of data to recover; the cost is typically a one-time purchase (30-day refund window applies).
- Note that Backblaze retains your backed-up data for 60 days after cancellation; if you change your mind, you can reactivate your account within this window at no additional cost.
Understanding backblaze's refund policy
Backblaze's refund window depends on which subscription plan you have chosen and when you request cancellation. Consequently, timing is critical if you expect a refund.
Refund eligibility and timeline
If you hold a 1-year or 2-year subscription, you are eligible for a full refund if you cancel within 30 days of your initial purchase date. This 30-day window is non-negotiable under Backblaze's stated policy. Monthly subscriptions do not offer refunds once your billing cycle has begun, meaning you pay for the full month even if you cancel on day 5. If you cancel outside the 30-day window for annual or biennial plans, Backblaze will not refund your payment, though your access will cease immediately upon confirmation.
How refunds are processed
If you qualify for a refund, Backblaze will initiate the return to your original payment method (credit card, debit card, or PayPal account) within 5 to 10 business days. You should see the refund appear in your account statement within 10 to 20 business days, depending on your bank's processing time. If you do not receive your refund within 30 days of cancellation, contact Backblaze support directly by visiting their help centre or submitting a support ticket through your account.
What happens to your data after cancellation
Your data does not disappear immediately when you cancel; Backblaze maintains your backup files for 60 days after your subscription ends. This window provides you with time to reconsider or download your files if circumstances change.
Data retention and reactivation
If you reactivate your account within 60 days of cancellation, your previous backups will be restored to your account without additional charge or re-upload. After 60 days, Backblaze permanently deletes your backed-up files from their servers. If you wish to retain long-term access to your files, download them to external storage before your 60-day window closes.
Exporting your data safely
You can export your files through Backblaze's web portal by selecting the folders or files you wish to download. For large file sets, order a USB restore drive through your account; Backblaze will ship your data to you on a physical USB device. This option incurs a one-time cost (typically SGD 150 to SGD 200 depending on data size) and qualifies for a 30-day refund window from receipt.
Common mistakes to avoid when cancelling Backblaze
Cancellation confusion is normal; knowing these pitfalls now will save you time and protect your rights. Many users make preventable errors that result in unwanted charges or data loss.
Assuming app store cancellation works
If you downloaded Backblaze through the Apple App Store or Google Play Store, cancelling your subscription through that platform will not actually cancel your Backblaze account. You must cancel directly through backblaze.com. App store cancellation only removes the app from your device; your recurring charges will continue unless you cancel through Backblaze's website. Verify your cancellation by logging into your Backblaze account and confirming your subscription status shows "cancelled".
Missing the 30-day refund window
If you purchased a 1-year or 2-year plan and want a refund, you must cancel within exactly 30 days of your purchase date. Backblaze does not grant exceptions or late refunds. Mark your purchase date on your calendar immediately after subscribing so you never miss this critical window. Yafee recommends you set a phone reminder for day 25 of your purchase if you are testing the service.
Failing to download your files before the 60-day deadline
After your subscription ends, you have 60 days to retrieve your backed-up files. Beyond that date, Backblaze permanently deletes all your data. Do not assume you can download your files months or years later; this is not possible. Plan your data export immediately after you cancel, particularly if you have large file volumes that require extended download time.
Not documenting your cancellation confirmation
Save your cancellation confirmation email and screenshots of your account settings showing a "cancelled" status. If Backblaze charges you again in error, this documentation will be essential when disputing the charge with your bank or pursuing a complaint with CASE. Yafee advises you to retain these records for at least 6 months after cancellation.
After cancellation: what you need to know
Cancellation is complete, but several actions will safeguard your transition away from the service and protect you legally.
Monitor your billing statements
Check your bank or credit card statement for the next three billing cycles to confirm no further charges from Backblaze appear. If an unwanted charge occurs, contact your bank immediately and file a dispute. Provide your cancellation confirmation email as evidence that you properly cancelled the service. Your bank can reverse unauthorised charges within 90 days of the transaction.
Uninstall the Backblaze application
Although uninstalling the app will not affect your cancelled account, removing it from your device prevents accidental re-engagement and reduces resource usage on your computer. You can reinstall later if you choose to reactivate, so deletion carries no permanent consequence.
Update your backup strategy
If you cancelled because you were dissatisfied with Backblaze, evaluate alternative backup solutions before your 60-day data retention window closes. Identify which backup provider best suits your needs, then ensure your data is safely migrated to that service before Backblaze deletes your files.
Cancellation comparison: online versus postal methods
Although online cancellation through your account is the primary method, you retain the right to cancel in writing if you prefer a documented paper trail.
| Cancellation method | Processing time | Confirmation method | Best for |
| Online (website account) | Immediate | Email confirmation | Quick, documented cancellation |
| Postal letter | 10-20 business days | Reply letter (if requested) | Formal documentation |
| Email to support | 2-5 business days | Email confirmation | Alternative if website unavailable |
Postal cancellation address for formal correspondence
If you wish to cancel Backblaze by post, direct your cancellation letter to Backblaze's headquarters at the following address:
Backblaze, Inc.
500 Ben Franklin Court
San Mateo, CA 94401-4045
United States
Include your full name, email address associated with your account, and your Backblaze account number (visible in your online account). State clearly that you wish to cancel your subscription effective immediately. Request written confirmation of cancellation. Send your letter via registered mail so you receive proof of delivery. Although slower than online cancellation, postal cancellation creates a dated, auditable record that can support a complaint to CASE if Backblaze disputes your cancellation later.
Resolving disputes: when Backblaze refuses to cancel or refund
In rare cases, Backblaze may dispute your cancellation request or refuse a refund you believe you deserve. Singapore law provides you with remedies if this occurs.
Document all communication with Backblaze
If Backblaze refuses your cancellation or refund request, save every email, chat transcript, and support ticket response. Take screenshots of your account dashboard showing your cancellation request. Record the dates and times of all interactions. This documentation is essential evidence if you escalate your complaint to CASE or pursue a chargeback with your bank.
Submit a formal complaint to CASE
Contact the Consumers Association of Singapore (CASE) by visiting case.org.sg or calling them directly. File a written complaint that includes your account details, the nature of the dispute (refund denial, wrongful charges, etc.), and all supporting documentation. CASE will contact Backblaze and attempt to mediate a resolution. If mediation fails and you believe Backblaze has breached the Consumer Protection (Fair Trading) Act, CASE can escalate your matter further.
File a chargeback with your bank
If Backblaze continues charging you after cancellation, contact your bank and initiate a dispute. Provide your cancellation confirmation and evidence of the unwanted charges. Your bank can reverse fraudulent or unauthorised transactions within 90 days. This remedy is particularly effective if Backblaze ignores your cancellation request.
Key takeaways and next steps
Cancelling Backblaze requires you to act through your online account, not through app stores. You have 30 days to request a refund on annual or biennial plans, and 60 days to download your backed-up files after cancellation. Singapore's Consumer Protection (Fair Trading) Act protects you if Backblaze fails to deliver the service you paid for or refuses a refund you are legally entitled to. Yafee has helped thousands of consumers cancel unnecessary subscriptions safely and secure refunds they deserve. If Backblaze refuses your cancellation or refund request, escalate to CASE or your bank for formal resolution. Yafee remains your trusted guide whenever you need clarity on your consumer rights or the mechanics of service cancellation.