How to cancel Scorpion and protect your business account from surprise charges

What Scorpion is and why you might want to cancel

Scorpion is a business management platform designed for service companies - not a casual streaming service you watch for entertainment. If you signed up, you are paying for software tools like scheduling, customer messaging, and payment processing. Understanding what you actually subscribed to matters because Scorpion operates through email-based cancellation, not a self-service button on the website, which can leave you feeling stuck if you do not know the right steps.

At Yafee, we have helped thousands of business owners navigate subscription cancellations across multiple industries. Scorpion represents a specific cancellation challenge: the platform charges monthly fees that can range significantly depending on your plan tier, yet the cancellation process is not visible or intuitive. This gap between billing clarity and exit clarity is where most users encounter problems.

The service Scorpion actually delivers

Scorpion Connect, the entry-level plan, includes AI Chat support, Unified Inbox for all customer messages, Online Scheduling, and Secure Payments processing. Higher tiers cost substantially more and add technician access, customer portal features, and franchise management tools. These are not small monthly expenses for a business, which is why cancellation timing and getting a clean exit matter so much.

The platform promises a free 30-day trial before you start paying, with no binding contracts and no cancellation fees listed in the terms. However, because the cancellation process requires direct email contact with support, many users miss important deadlines or do not receive confirmation of their cancellation request. That silence can lead to unexpected charges on your next billing cycle.

Why cancellation confusion happens with Scorpion

Scorpion operates differently from typical software subscriptions. You cannot simply log in and click a "cancel now" button. Instead, you must contact their support team by email to request cancellation, which means there is a lag between your request and confirmation. If you signed up through the App Store or Google Play on your phone, cancellation may happen through those stores instead, adding another layer of complexity.

Most importantly, there is no clear published data retention policy after cancellation. Your scheduling data, client information, and payment histories could remain accessible or be deleted without explicit warning. This is why saving everything before you cancel is essential.

Your consumer rights when cancelling Scorpion in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services and guards you from unfair billing practices.

What the consumer act of the philippines says about cancellation

Under Republic Act No. 7394, you have the explicit right to cancel any service subscription without penalty if the company does not deliver what they promised or if the cancellation terms are unclear. Scorpion must honour your cancellation request within a reasonable timeframe and stop charging you immediately. If the company continues to bill you after you have cancelled, you can demand a refund and file a complaint with the Department of Trade and Industry (DTI).

The law also requires companies to disclose cancellation procedures clearly at the point of sale. If Scorpion did not explain how to cancel when you signed up, that itself is a violation. Yafee recommends keeping a copy of all communications confirming your cancellation request, as this becomes your protection if disputes arise.

What to do if Scorpion refuses to cancel your account

If you submit a cancellation request and Scorpion does not respond or refuses to cancel without valid reason, you have legal recourse. First, send a follow-up email referencing the Consumer Act and requesting a written response within 7 days. Keep all copies.

If Scorpion still refuses, escalate to the DTI Consumer Complaint Center. The DTI has authority to investigate non-compliance with the Consumer Act and can compel Scorpion to refund unauthorised charges. You do not need a lawyer to file a complaint with the DTI - the process is free and available online at www.dti.gov.ph.

Pricing and what you are paying for

Before you cancel, understand exactly what Scorpion charges and when billing cycles occur.

Notice that monthly charges are substantial. If you are one month into a multi-month commitment you did not realise you made, cancelling immediately protects your cash flow.

Should you cancel Scorpion

Cancellation makes sense if you meet any of these conditions.

Reasons to cancel Scorpion

• The platform does not integrate with your existing tools (accounting software, CRM, etc.)
• You are locked into a contract you did not understand
• You signed up for a free trial and assumed it would not auto-renew
• Customer support does not respond to your requests
• You switched to a competitor that handles your workflow better
• Your business model changed and you no longer need scheduling software
• Monthly fees are straining your cash reserves during a slow period

Reasons to keep Scorpion

• You are in month 1 of a 12-month contract and cancellation incurs a penalty
• Your team is fully trained and productivity would drop during migration to another platform
• You have a custom integration that would be expensive to rebuild
• The platform handles payment processing reliably and switching means downtime

Yafee advises reviewing your original sign-up email. If you are still within a contract, negotiating a prorated exit might cost less than paying out the full term.

How to cancel Scorpion in the philippines

Scorpion cancellation happens by email. There is no online self-service option, which is why following the exact procedure matters.

Step 1: gather your account information

Before contacting Scorpion, collect the following details:

• Your account email address (the one you used to sign up)
• Your account number or business name registered with Scorpion
• Your current billing cycle dates (found in your last invoice or confirmation email)
• Screenshots of your current plan tier and monthly cost

Having this information ready ensures you cannot be stalled by requests for clarification.

Step 2: export all your data before cancellation

Scorpion will likely delete your data after cancellation. Extract everything you need:

1. Log into your Scorpion account
   • Go to Settings or Account Administration
   • Look for "Export" or "Download Data" options
   • Export customer contact lists, job history, invoices, and payment records
   • Save files as PDF or CSV to your computer and cloud backup
2. Screenshot your scheduling templates and workflow rules
   • You may need to recreate these in your new platform
   • Documentation saves reconstruction time
3. Request an invoice report from Scorpion support for your accountant
   • Email [email protected] asking for a complete billing statement
   • Request this before you submit your cancellation

Do not skip this step. Once your account is deactivated, Scorpion does not recover deleted data for free.

Step 3: submit your cancellation request by email

Send a formal cancellation email to Scorpion's support team. Yafee recommends this template:

Subject: Account Cancellation Request - [Your Business Name] - [Account Email]

Dear Scorpion Support,

I am writing to formally request cancellation of my Scorpion account effective immediately. My account email is [your email] and my account number is [if known].

I request that you:
- Deactivate my account and cease all charges by [end of current billing cycle date]
- Confirm cancellation in writing within 7 business days
- Provide a final invoice for all charges through cancellation date

In accordance with the Consumer Act of the Philippines (Republic Act No. 7394), I expect this cancellation to be processed without penalty or further charges.

Please confirm receipt of this email and provide your cancellation confirmation number.

Regards,
[Your full name]
[Your phone number]
[Your business name]

Send this email from the account email address registered with Scorpion. Request a read receipt so you have proof of delivery.

Step 4: confirm cancellation in writing

Scorpion should respond within 7 business days. If they do not, send a follow-up email:

Subject: FOLLOW-UP - Account Cancellation Request - [Your Business Name]

Dear Scorpion Support,

I submitted a cancellation request on [date] and have not received confirmation. Please provide written confirmation of cancellation status within 48 hours. If you do not respond, I will file a complaint with the Department of Trade and Industry.

Reference: [Your original email date]

Regards,
[Your name]

Yafee advises sending this follow-up as a separate email thread so it remains visible and is not lost in replies.

Step 5: monitor your next billing cycle

After cancellation is confirmed, watch your bank or credit card statement for the next 30 days. If Scorpion charges you after your agreed cancellation date, you have grounds to dispute the charge with your bank and escalate to the DTI.

Keep all cancellation emails and receipts in a folder. You will need them if you need to prove you cancelled and request a refund.

What happens after you cancel Scorpion

Cancellation does not mean your data disappears immediately - plan for a transition period.

Data access and deletion timeline

After your account is deactivated, you typically have 30 days to download any remaining files before Scorpion deletes them permanently. However, this grace period is not guaranteed by law. Contact Scorpion's support and ask explicitly: "How long will you retain my data after cancellation?" Request their data retention policy in writing.

Switching to a new platform

If you are moving to a competitor, allow at least 2 weeks for data migration. Most scheduling platforms can import customer lists and job history from CSV files. Use the data you exported in Step 2. Test the import on a small batch first so you do not lose critical information.

Notifying your customers

If you use Scorpion for customer communication, notify them before your account closes. Send a message via email or SMS saying, "Our contact information is changing - please update your records to [your new phone/email]." Yafee recommends doing this 2 weeks before your cancellation takes effect.

Refunds and billing adjustments

Scorpion's refund policy depends on your cancellation timing and contract terms.

Prorated refunds during a billing cycle

If you cancel mid-cycle and you are not in a long-term contract, Scorpion should refund the unused portion of your monthly fee. For example, if you paid ₱5,594 for the month but cancelled 10 days in, you should receive roughly ₱1,865 back (20 days unused).

To request a prorated refund, include this language in your cancellation email: "Please calculate a prorated refund for unused service time from [cancellation date] to [end of billing cycle] and process the refund to my original payment method within 14 days."

Cancellation fees and contract penalties

If you signed a 12-month contract and are cancelling early, Scorpion may claim you owe a cancellation fee. However, under the Consumer Act of the Philippines, a company cannot charge a penalty if they have not clearly disclosed the cancellation policy at the point of sale. Review your original sign-up confirmation email. If it does not mention a cancellation fee, you may be protected from paying it.

If Scorpion insists on a fee, request a written explanation referencing the specific clause in your contract. Then escalate to the DTI if the fee seems unreasonable.

Disputing unauthorised charges

If Scorpion continues to charge you after cancellation, you have two options:

1. Contact your bank or credit card company and dispute the charge as "unauthorised" or "service cancelled"
   • Provide your cancellation email as evidence
   • The bank will typically reverse the charge within 10 business days
2. File a complaint with the DTI at www.dti.gov.ph
   • Attach all cancellation correspondence
   • The DTI will investigate and can order Scorpion to refund you

Yafee recommends doing both simultaneously. The bank dispute protects your account immediately, while the DTI complaint creates a legal record.

Common mistakes to avoid when cancelling Scorpion

Cancelling Scorpion is straightforward if you know the pitfalls - and you can avoid all of them with the right preparation.

Mistake 1: cancelling through the app instead of email

If you signed up via the App Store or Google Play, you might assume you can cancel through the same store. Do not. App Store and Google Play cancellations often leave your Scorpion account active, so billing continues even though you think you cancelled. Always cancel directly with Scorpion via email to the support address on their website.

Mistake 2: assuming silence means cancellation

If Scorpion does not respond to your cancellation request, do not assume you are cancelled. Send a follow-up email 7 days later. Monitor your next bank statement. Silence is not confirmation - only a written response from Scorpion counts.

Mistake 3: not exporting data before asking to cancel

Many users contact Scorpion to cancel, then realise they never downloaded their customer list. Once the account is deactivated, extracting data becomes difficult or impossible. Always export first, then cancel.

Mistake 4: ignoring the contract fine print

If you signed a multi-month or annual contract, cancellation may trigger a fee. Yafee recommends checking your original sign-up email before cancelling. If you are under contract, calculate whether the cancellation fee plus remaining months cost less than staying on the platform. Sometimes it is cheaper to stay until the contract ends.

Mistake 5: not requesting a final invoice

Ask Scorpion for a complete billing statement through your cancellation date. You will need this for your accountant and for tax records. Without an invoice, you cannot prove what you paid or when.

Mistake 6: failing to update payment methods before closure

If your credit card expires after you cancel, Scorpion might not have a valid card on file for final charges. This can delay refund processing. Before you cancel, confirm that Scorpion has a current payment method so refunds process smoothly.

Comparison: Scorpion versus alternatives

If you are cancelling Scorpion to switch platforms, compare your options before committing to another service.

Before you sign up for a replacement platform, ask the vendor directly: "What is your cancellation policy?" and "Can I export my data at any time?" Yafee recommends getting answers in writing before you pay the first invoice.

Checklist: cancelling Scorpion safely

Use this checklist to ensure you do not miss any cancellation steps.

• ☐ Locate your original sign-up email and check for contract terms
• ☐ Identify your current billing cycle dates and next payment date
• ☐ Log into your Scorpion account and export all customer data as CSV or PDF
• ☐ Screenshot all scheduling templates and workflows you want to recreate
• ☐ Request a complete billing statement from Scorpion support
• ☐ Draft your cancellation email using the template above
• ☐ Send cancellation email to [email protected] with read receipt enabled
• ☐ Note the date and time you sent the email
• ☐ Wait 7 business days for a written response
• ☐ If no response, send a follow-up email with DTI reference
• ☐ Monitor your bank statement for the next 60 days
• ☐ If charged after cancellation, dispute with your bank and escalate to DTI
• ☐ Save all emails in a folder for at least 2 years

Reviews: what users say about cancelling Scorpion

Real-world experience from business owners who have cancelled Scorpion reveals common pain points and workarounds.

Positive experiences

"Once I contacted support directly, they cancelled my account within 48 hours. No fees, no hassle. The key is not relying on the app - email only." - Service business owner, Quezon City

"I was able to export my customer list before cancelling, so switching to Jobber took less than a week. Yafee's checklist helped me not forget the data backup step." - HVAC contractor, Makati

Difficult experiences

"I cancelled via the App Store and my Scorpion account kept billing me. I had to email support three times before they stopped the charges. No prorated refund either." - Cleaning service owner, Manila

"The cancellation email address on their website is outdated. I sent my request there and it bounced back. Had to call their sales line and ask for the correct support email. Why is that not on their website?" - Plumbing business, Pasig

These experiences underscore why following the official email procedure and confirming in writing matters so much. Yafee has helped thousands of consumers cancel similar services by documenting every step - and we recommend you do the same.

Final summary and contact information

Cancelling Scorpion is legal, straightforward, and protected by the Consumer Act of the Philippines. You do not owe an explanation, and you do not need to pay a penalty if cancellation terms were not clearly disclosed upfront.

Follow this sequence: gather your account details, export all your data, submit a formal cancellation email, confirm in writing, monitor your next billing cycle, and dispute any unauthorised charges with your bank and the DTI if necessary.

If Scorpion refuses to cancel or continues charging you after your request, file a complaint with the Department of Trade and Industry at www.dti.gov.ph. The DTI has the authority to investigate and can compel refunds at no cost to you.

Yafee has helped thousands of business owners cancel subscriptions without losing data or paying unfair fees. Use this guide as your roadmap, keep all emails, and do not hesitate to escalate to the DTI if the company does not honour your cancellation request within 7 business days.

Scorpion contact information

Email: [email protected] (or the support email listed on your original sign-up confirmation)

Service address: Scorpion TV, 3a Gray's Inn Road, London WC1X 8AX, United Kingdom (production company - not a service address; use email for Philippines-based cancellation requests)

DTI Consumer Complaint Center: www.dti.gov.ph or call 1-386-DTI (1-386-384) for complaints about unauthorised charges or refused cancellations

Bank dispute process: Contact your credit card issuer or bank immediately if Scorpion charges you after cancellation. Provide your cancellation email as evidence and request a chargeback.

Your consumer rights are protected. Cancel with confidence, keep your records, and hold Scorpion accountable if they do not honour your request.