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Frequently asked questions
Cancel Mivo: The Right Way to Protect Your Money
How to cancel Mivo and stop recurring charges in the philippines
Understanding Mivo and why filipinos are canceling
Mivo is a video content creation platform that charges a recurring monthly subscription unless you actively cancel before your billing date renews. Many subscribers in the Philippines discover that deleting the Mivo app does not stop the charges, because your subscription and app access run on separate systems. If you signed up through the website, Apple App Store, Google Play, or another payment platform, you must cancel through that exact same channel. This guide walks you through every cancellation method so you stop paying and protect your money.
The trap for most Filipinos is Mivo's free trial period. New users receive trial access that automatically converts to a paid subscription when the trial ends, unless you cancel before the deadline. If you signed up to test the service, your trial end date is the critical number you need right now. Yafee recommends setting a phone reminder at least 48 hours before that expiration date.
What Mivo actually charges you
Mivo's main paid plan is the Premium UGC Marketing Service Subscription at approximately PHP 5,594 per month. This plan includes 3 videos per month (each up to 30 seconds), unlimited revisions within 24 hours, and full access to their creator platform. The company also offers one-time video purchases at roughly PHP 2,542, but those are non-recurring and should not trigger ongoing charges.
The real danger lies in the free trial conversion. If you signed up during a promotional period, your trial may end on any date within the first 7 to 14 days. After that date passes, Mivo charges your payment method automatically. Keep your signup confirmation email so you know your exact trial end date.
| Plan type | Cost (approximate PHP) | Billing cycle | What is included |
|---|---|---|---|
| Free trial | PHP 0 (limited days) | Auto-converts to paid | Full platform access during trial period |
| Premium UGC Marketing | PHP 5,594 | Monthly, auto-renewing | 3 videos per month, 30 seconds each, 24-hour revisions |
| One-time video purchase | PHP 2,542 | One-off, non-recurring | Single video delivery and download |
Why support is hard to reach from the philippines
Mivo's support email is [email protected] and their phone line is +46 10 300 17 77, available Monday to Friday, 9:00 AM to 4:00 PM Central European Time. In Philippine Standard Time, that window runs from approximately 3:00 PM to 10:00 PM, which misses early morning hours when many Filipinos work. There is no live chat option and no dedicated Philippine support team, so expect slower email responses and communication in English only.
Mivo displays prices in USD on most pages, so your actual PHP charge depends on your credit card's exchange rate and your bank's conversion fee. That variance matters when you file a dispute later. Save your receipt and transaction confirmation to prove the exact amount charged to your account.
Why most filipinos cancel Mivo
The three main reasons for cancellation
Users cancel Mivo for three primary reasons: they completed their free trial and do not want to pay the monthly fee, they found a cheaper alternative for video creation, or they did not use the service enough to justify the cost. Some subscribers cancel because the auto-renewal terms were unclear during signup. Others discover they can source videos elsewhere or create them in-house for less money. The largest cancellation group acts within the first 30 days, right after the free trial ends.
Evaluating cost versus actual usage
At PHP 5,594 per month, Mivo represents a significant expense for Filipino freelancers, marketers, and small business owners. If you use all three videos per month and need multiple revisions, the value justifies the cost. However, if you upload once monthly or less, or if your revision requests exceed Mivo's 24-hour window, you are paying for unused features. Track your actual usage for two billing cycles before deciding whether to keep or cancel.
Your consumer rights and what they mean for you
Legal framework protecting your cancellation rights
Your right to cancel Mivo is protected under the Consumer Act of the Philippines (Republic Act No. 7394). This law guarantees that consumers can withdraw from distance contracts (online subscriptions) within 14 days of purchase, without penalty or explanation, provided you do so before the trial period ends or the first charge is applied. If Mivo charged you without clear consent or failed to display cancellation terms at checkout, you have grounds to dispute that charge.
Furthermore, the National Privacy Commission (NPC) requires Mivo to provide you with a simple, cost-free cancellation method online or by phone. If the company makes cancellation deliberately difficult, that violates your consumer protection rights under Philippine law.
Your legal position in three points
- You can cancel Mivo at any time, not just during a trial period. Philippine consumer law does not lock you into auto-renewing subscriptions without clear cancellation options.
- You are entitled to a refund for any charges applied after you submit a valid cancellation request, as long as you cancel before the next billing date.
- If Mivo refuses to refund or repeatedly fails to honor cancellations, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Welfare Group at consumerhotline.dti.gov.ph or call 1-386-DTI.
How to cancel Mivo in four steps
Step 1: log in to your Mivo account
Open your web browser and visit the Mivo website. Click the Login button in the top-right corner and enter your email address and password. If you cannot remember your password, click the Forgot Password link and follow the reset instructions sent to your email. Do not attempt to cancel through the mobile app, as app deletion does not trigger account cancellation.
Step 2: navigate to subscription and billing settings
Once logged in, look for your account menu (usually a profile icon or gear icon in the top-right corner). Select Account Settings or Profile. Find the Subscription or Billing section. You should see your current plan, the next billing date, and a Manage Subscription or Cancel Subscription button. Click that button now.
Step 3: select your cancellation reason and confirm
Mivo will ask you why you are canceling. Select the reason that best matches your situation (cost, not using the service, found an alternative, or other). Do not skip this step, as it provides Mivo feedback. After you select your reason, the system will ask you to confirm the cancellation. Click Confirm Cancellation to proceed.
Step 4: save your cancellation confirmation
After you confirm, Mivo will display a cancellation confirmation message on screen and send a confirmation email to your registered inbox. Save that email and screenshot the on-screen confirmation as proof. Your subscription will end on your next scheduled billing date, not immediately. If you are charged again after cancellation, you have proof that you submitted a valid cancellation request.
Alternative: canceling through your payment platform
If you cannot log into your Mivo account, or if Mivo does not process your cancellation, you can cancel through the platform where you subscribed.
- If you subscribed through Google Play (Android):
- Open the Google Play Store app on your phone.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions, then Manage subscriptions.
- Tap Mivo and select Cancel subscription.
- Follow the on-screen prompts and save your confirmation.
- If you subscribed through Apple App Store (iPhone/iPad):
- Open the Settings app on your device.
- Tap your name, then select Subscriptions.
- Find Mivo in the list and tap it.
- Select Cancel Subscription and confirm your choice.
- Save the cancellation confirmation screen as evidence.
- If you subscribed through a credit or debit card via the Mivo website:
- Try canceling directly through your Mivo account first (Steps 1-4 above).
- If that fails, contact your bank or credit card issuer and request a chargeback for the Mivo subscription, citing unauthorized or unwanted recurring charges.
- Provide your bank with the cancellation email from Mivo as evidence.
After cancellation: what happens next
Your access after the cancellation deadline
Once you cancel, your access to Mivo ends on your next scheduled billing date, not immediately. If your billing date is 15 days away, you can still use Mivo for those 15 days. After that date passes, the Mivo app will restrict your account and you will see a message asking you to renew. Do not renew unless you change your mind.
Refund eligibility and timelines
If you cancel within 14 days of your first charge, you may qualify for a full refund under Philippine consumer law. Yafee advises you to check whether Mivo charged you before or after you submitted your cancellation request. If the charge occurred after cancellation, file a refund request immediately through your Mivo account or by emailing [email protected] with your cancellation confirmation attached.
Refunds typically take 5 to 10 business days to process, depending on your bank. If you do not see a refund after 14 days, contact your bank directly and provide the refund confirmation email from Mivo.
Preventing unexpected charges
After cancellation, monitor your bank or credit card statement for the next three billing cycles. If Mivo charges you again after you canceled, report it to your bank immediately as an unauthorized transaction. Provide your cancellation confirmation email and the unexpected charge receipt. Your bank can reverse the charge and block Mivo from charging you again.
Comparing Mivo with similar video platforms
How Mivo stacks up against alternatives
Several alternatives exist for Filipino creators and marketers who need short video production at lower cost. Consider your actual needs before canceling: Do you need professional revision services, or can you create videos yourself? Do you need 3 videos per month, or could a pay-per-video model save you money?
| Platform | Pricing (PHP monthly) | Videos per month | Revisions | Best for |
|---|---|---|---|---|
| Mivo | PHP 5,594 | 3 | Unlimited (24 hours) | Agencies needing fast turnaround |
| Canva Pro | PHP 119 (annual plan) | Unlimited | Unlimited | DIY creators on a tight budget |
| Fiverr Video Packages | PHP 500-3,000 per video | Pay per video | Varies by seller | One-off projects, lower volume |
| Adobe Express | PHP 199 monthly | Unlimited | Unlimited | Marketing teams with Adobe ecosystem |
Common cancellation mistakes to avoid
You can cancel Mivo without penalty, so do not accept delays
Many subscribers make the mistake of deleting the Mivo app and assuming the subscription has ended. It has not. App deletion and subscription cancellation are two separate actions. If you delete the app without canceling the subscription, Mivo will continue charging you monthly until you formally cancel through your account or payment platform.
Another common error is canceling through email alone without following up. Mivo's email support is slow, and cancellation requests via email are harder to track than in-app cancellations. Always cancel directly through your Mivo account or app store subscription menu, then email Mivo only if the in-app cancellation fails.
Do not wait until the day before billing
If your billing date is tomorrow and you decide to cancel, you may be too late. Mivo processes cancellations within 24 to 48 hours, so if the system has already charged your card, you will need to file a refund request. Cancel as soon as you decide you do not want to continue. The sooner you cancel, the sooner your refund request is processed if you qualify.
Keep every confirmation email and screenshot
Do not delete cancellation confirmation emails from Mivo or your app store. Save them in a dedicated folder on your computer or cloud storage. If Mivo charges you again, or if you file a chargeback with your bank, these confirmations are your proof that you submitted a valid cancellation request. Without them, your bank may not reverse the charge.
Your step-by-step cancellation checklist
Use this checklist to ensure you cancel Mivo correctly and avoid missed steps.
| Task | Completed | Notes |
|---|---|---|
| Find your Mivo trial or billing end date in your signup email | ☐ | Check your inbox for the original Mivo confirmation email |
| Log in to your Mivo account on the website | ☐ | Do not use the mobile app for cancellation |
| Navigate to Account Settings and Subscription | ☐ | Look for Manage Subscription or Cancel Subscription button |
| Select your cancellation reason and confirm | ☐ | Complete all required fields before submitting |
| Save the on-screen confirmation and email receipt | ☐ | Screenshot or print the confirmation page |
| Monitor your next billing date and bank statement | ☐ | Check for unexpected charges after cancellation deadline |
When Mivo refuses to cancel: your next steps
Filing a complaint with the DTI
If Mivo does not honor your cancellation request after 5 business days, or if the company continues to charge you after you submitted a cancellation, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Welfare Group. You can file online at consumerhotline.dti.gov.ph or call 1-386-DTI to speak with a representative. Have your cancellation confirmation email and unauthorized charge receipts ready when you file.
The DTI takes 30 days to investigate your complaint and issue a resolution. During that time, your bank may also be investigating a chargeback claim. Yafee recommends filing both claims at the same time to maximize your chances of recovering the money.
Requesting a chargeback from your bank
If you subscribed using a credit card or debit card, your bank can reverse the Mivo charge through a process called a chargeback. Call your bank's customer service line and explain that you canceled Mivo but were charged again. Provide your cancellation confirmation email and the unauthorized transaction receipt. Your bank will file a dispute with Mivo on your behalf. Mivo has 10 to 30 days to respond with proof that you authorized the charge. In most cases, your cancellation email is sufficient proof that you did not authorize the charge.
Blocking future charges from Mivo
After you receive your refund, ask your bank to block all future transactions from Mivo. You can also add Mivo's payment processor to your card's blocked merchant list through your bank's online portal. This prevents Mivo from charging you again, even if it tries.
Frequently reviewed cancellation issues
Common questions filipinos ask about canceling Mivo
Can you cancel Mivo on your phone? Yes, if you subscribed through Google Play or Apple App Store, you must cancel through that app store's subscription settings, not the Mivo app itself. If you subscribed through the website on your phone, log back into the website using your mobile browser and cancel from your account settings.
Does Mivo offer a prorated refund if you cancel mid-month? No. Mivo charges for the full month regardless of when you cancel. Your subscription ends on your next scheduled billing date, but no refund applies to the days you did not use after cancellation. Only if you cancel within 14 days of your first charge do you qualify for a full refund under Philippine consumer law.
What if you forgot your Mivo password? Click Forgot Password on the Mivo login page and follow the email reset instructions. If you no longer have access to the email you used to sign up, contact Mivo support at [email protected] and request an account recovery. Provide your name, phone number, and payment method as proof of ownership.
What yafee recommends before you cancel
Before you cancel, export any videos or content you created on Mivo. Log in to your account, find your videos, and download them to your computer. Mivo may delete your account data 30 days after cancellation, so save everything now. Yafee has helped thousands of Filipinos avoid losing their creative work by downloading before they cancel.
Also, check whether you have any ongoing projects or collaborations with other Mivo users. If you are part of a team plan, canceling your account may affect other team members' access. Notify them before you submit your cancellation request.
Contact information and final steps
Mivo support contact details
If you need to reach Mivo directly, use these contact methods. Email [email protected] with your account email and cancellation confirmation request. Call +46 10 300 17 77 during business hours (Monday to Friday, 9:00 AM to 4:00 PM CET, or 3:00 PM to 10:00 PM Philippine Standard Time). Keep a record of any support conversation, including the date, time, and name of the person you spoke with.
Your escalation path if Mivo fails to cancel
If Mivo does not cancel your subscription within 5 business days of your request, follow this escalation path: (1) Send a second email to [email protected] with the subject line "Urgent: Cancellation Not Processed" and attach your original cancellation confirmation; (2) File a complaint with the Department of Trade and Industry Consumer Welfare Group at consumerhotline.dti.gov.ph; (3) Request a chargeback from your bank with your cancellation proof attached; (4) Block Mivo from your card's approved merchant list.
Consequently, if you follow these steps in order, you will recover your money and stop Mivo from charging you again. Yafee's mission is to empower you with the knowledge and procedure to cancel any service on your terms, and this guide gives you the legal framework and practical steps to do exactly that. Act today, and you will stop the charges within one billing cycle.