How to cancel Golftv in the philippines and stop phantom charges

Understanding golftv's shutdown and why charges may still appear

Golftv ceased active operations in 2026, yet billing problems persist for subscribers across the Philippines. You may still see charges on your credit card, GCash, or app store account months after the service ended. This guide explains what happened to Golftv, why you might still be charged, and the precise steps you must take to cancel and recover any overpaid fees. Yafee has compiled this resource to help you navigate a complex billing situation and reclaim your money.

What Golftv was and its current status

Golftv was a subscription-based golf streaming platform that delivered live PGA TOUR tournament coverage, on-demand replays, golf instruction, and exclusive player content to viewers across Southeast Asia, including the Philippines. The service attracted golf enthusiasts who wanted comprehensive access to major tournaments and instructional programming. In December 2022, Golftv began winding down for existing subscribers. By July 22, 2024, all Golftv content and related Eurosport Premium offerings ended entirely, with the company processing refunds for affected subscribers according to official help documentation.

As of March 2026, Golftv no longer accepts new subscriptions anywhere. If you are searching for how to cancel Golftv today, you are likely dealing with one of three scenarios: a legacy billing link from an old account that was never properly terminated, a recurring charge through Apple App Store or Google Play that inherited the Golftv payment setup, or charges attributed to a related service that absorbed Golftv's billing relationship.

What you originally paid for

When Golftv operated actively, you paid a monthly recurring subscription fee to access golf content. The historical pricing point documented in available records is approximately 9.99 USD (roughly PHP 550 to PHP 600, depending on exchange rates). In return, you received live golf events, replay libraries, instructional videos, and features built around major tournaments and professional golf personalities.

This was always a subscription service, never a one-time purchase. Consequently, if your payment method continues to be charged, the billing relationship either was not cancelled properly when Golftv shut down, or it transferred to another platform without your explicit consent. Either scenario violates your consumer rights under Philippine law.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you explicitly against unfair billing practices and automatic renewal charges.

What the law guarantees you

The Consumer Act of the Philippines establishes that you have the right to transparent billing, the right to cancel any subscription without undue penalty, and the right to dispute fraudulent or unauthorised charges. Furthermore, Republic Act No. 7394 Section 4(d) prohibits suppliers from engaging in unfair methods of competition and unfair or deceptive acts or practices, including charging for services that are no longer available or that you did not authorise.

Specifically, if Golftv ceased operations but your account continues to incur charges, the billing entity (whether Golftv, PGA TOUR, or the payment processor) has violated this statute. You are entitled to demand immediate cancellation and a refund of all charges incurred after the service ended.

Your legal position

You hold a strong legal position under the Consumer Act of the Philippines. If you can demonstrate that charges continued after July 22, 2024 (the official Golftv shutdown date), you have grounds to demand a refund of every charge after that date, plus penalties for unfair billing practice. The National Bureau of Consumer Protection (NBCP), a bureau of the Department of Trade and Industry (DTI), enforces these rights. If Golftv or the billing entity refuses to refund your money, you may file a complaint with the DTI's National Bureau of Consumer Protection (NBCP) at no cost.

Cancellation methods available to you

Depending on how you originally subscribed to Golftv, you may need to cancel through multiple pathways simultaneously to ensure all billing stops.

Cancellation through apple app store (iOS)

If you subscribed to Golftv via Apple devices, the subscription relationship now sits within Apple's ecosystem, not Golftv's. You must cancel directly through Apple.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to access your Apple ID profile.
3. Select "Media and Purchases" then "Subscriptions".
4. Locate "Golftv" in the list of active subscriptions.
5. Tap on Golftv and select "Cancel Subscription".
6. Confirm the cancellation when Apple prompts you.
7. Take a screenshot of the confirmation screen and save it for your records.

Cancellation through google play store (Android)

If you subscribed via an Android device, your subscription lives within Google's payment system. Cancel it directly through Google Play.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage Subscriptions".
4. Find "Golftv" in your active subscriptions list.
5. Tap on Golftv and select "Cancel Subscription".
6. Follow the on-screen prompts to confirm cancellation.
7. Screenshot the confirmation and retain it.

Cancellation through direct billing or credit card

If you originally set up a direct billing relationship with Golftv (paying by credit card, debit card, or GCash without using an app store intermediary), you must contact PGA TOUR, Inc., the parent company that operated Golftv.

1. Gather your account details: email address used to register, any confirmation or invoice numbers, and your payment method details (last four digits of card or GCash account).
2. Send a formal cancellation email to PGA TOUR customer service at the address provided in the final section of this guide.
3. In your email, clearly state: "I request immediate cancellation of my Golftv subscription effective immediately. Golftv ceased operations on July 22, 2024. I demand a refund of all charges incurred after this date."
4. Request a written confirmation of your cancellation and refund within 14 days.
5. If you receive no response within 14 days, escalate to the DTI's National Bureau of Consumer Protection.

Step-by-step cancellation procedure

Follow this complete procedure to ensure cancellation takes effect and charges stop immediately.

Step 1: identify where you subscribed

Review your payment history over the past six months. Look for charges labeled "Golftv", "PGA TOUR", "GolfTV", or similar terms. Note which payment method was charged (Apple, Google, credit card, GCash). This tells you which cancellation path to follow. If you see charges from multiple sources, you must cancel through each pathway.

Step 2: cancel through the appropriate channel

Use the method described above that matches your subscription pathway. If you subscribed via app store, cancel through the app store. If you paid by credit card or GCash directly, email PGA TOUR customer service. Do not rely on cancelling the Golftv app itself; this does not cancel your subscription.

Step 3: request written confirmation

Whether you cancel through an app store or directly with PGA TOUR, demand a written confirmation email or receipt. App stores typically send an automated confirmation immediately. PGA TOUR must respond within 14 days. Yafee recommends saving this confirmation in a dedicated folder on your computer.

Step 4: monitor your payment method for 30 days

After cancellation, watch your credit card, debit card, or GCash account for exactly 30 days. Occasionally, billing systems process final charges or refunds after cancellation takes effect. If you see any further charges labelled Golftv or PGA TOUR after your cancellation date, document the charge with a screenshot and proceed to the refund section below.

Refund process and timeline

You are entitled to refunds for all charges incurred after Golftv's official shutdown on July 22, 2024.

Refunds through app stores

Apple App Store and Google Play Store both process refunds automatically when you cancel a subscription, provided you cancel within a reasonable timeframe of the charge. If you cancel after charges have already been deducted, contact Apple or Google directly to request a refund. Apple offers refunds within 90 days of purchase; Google offers refunds within 48 hours of the charge in most cases. Provide your order number and explain that you cancelled because Golftv ceased operations.

Refunds through direct billing

When you email PGA TOUR customer service requesting cancellation, explicitly demand a refund statement within your email. State the dates of charges you believe were unfair or unauthorised. PGA TOUR must respond to your refund request within 30 days under the Consumer Act of the Philippines. If the company refuses or does not respond, you may file a complaint with the DTI's National Bureau of Consumer Protection at no cost. Yafee advises you to keep copies of every email and confirmation for your DTI complaint file.

Refund timeline

App stores typically process refunds within 5 to 10 business days after approval. PGA TOUR, if it honours your refund request, must process it within 30 days of your request. If neither party refunds your money within the stated timeframe, escalate to the DTI.

Pricing comparison and alternative services

Understanding the cost landscape helps you decide whether to pursue a golf streaming service after cancelling Golftv.

Historical and current golf streaming costs

The table below outlines what you paid for Golftv historically and what equivalent services cost in the Philippines today:

DAZN's PGA TOUR Pass is the closest direct replacement for Golftv, offering live tournament coverage at a comparable price point. However, you are under no obligation to subscribe to any alternative service immediately; cancel Golftv first, recover your refunds, and evaluate your options independently.

What to do immediately after cancellation

Cancellation is not the end of the process; you must verify that charges have stopped and document your actions for potential disputes.

Verify cancellation took effect

Within 48 hours of cancellation through an app store, you should see the subscription removed from your active list. If you cancelled directly with PGA TOUR by email, check your inbox for a confirmation email within 14 days. If 14 days pass with no response, send a follow-up email and note the date.

Monitor your payment method

For the next 30 days, check your credit card, debit card, or GCash statement at least twice per week. Billing systems sometimes process delayed charges or refunds. If any new charge appears after your cancellation date, document it with a screenshot and date. This becomes evidence if you must file a complaint with the DTI.

Document everything for DTI escalation

Yafee recommends creating a file folder (digital or physical) containing: the email confirmation of your cancellation, screenshots of your app store subscription cancellation, bank or payment statements showing the charges, and the dates of each charge. If you must file a complaint with the DTI's National Bureau of Consumer Protection, this documentation will strengthen your case.

Common mistakes to avoid

You are not alone in facing confusion around Golftv cancellation; thousands of consumers have navigated this same situation. Avoid these critical errors.

Mistake 1: uninstalling the app instead of cancelling the subscription

Simply deleting the Golftv app from your device does not cancel your subscription or stop charges. The subscription lives with your payment provider (Apple, Google, or PGA TOUR directly), not with the app. You must explicitly cancel the subscription through the payment provider's settings or by contacting PGA TOUR. Yafee has seen consumers delete the app and assume they were safe, only to discover charges continuing months later.

Mistake 2: relying on a single cancellation method

If you see charges from multiple sources (for example, both Apple and a direct credit card charge), you must cancel through both channels. Cancelling through Apple does not cancel a separate direct billing relationship with PGA TOUR. Check your statements carefully to identify every source of charges, then cancel each one.

Mistake 3: not requesting a refund explicitly

Cancelling a subscription does not automatically trigger a refund for past charges. You must ask for one. When you cancel, state clearly in writing: "I request a refund of all charges incurred after July 22, 2024, because Golftv ceased operations on that date." Without this explicit request, payment providers may not process a refund.

Mistake 4: waiting too long to escalate to the DTI

If PGA TOUR does not respond to your cancellation or refund request within 14-30 days, do not wait longer. File a complaint with the DTI's National Bureau of Consumer Protection immediately. The longer you wait, the weaker your position becomes. Yafee advises filing within 60 days of your first cancellation attempt.

When and how to escalate to the DTI

If the payment provider or PGA TOUR refuses to cancel or refund your money, you have a free remedy under Philippine law.

Filing a complaint with the national bureau of consumer protection

The National Bureau of Consumer Protection (NBCP), a bureau of the Department of Trade and Industry (DTI), enforces consumer rights in the Philippines. You may file a complaint if the service provider refuses to cancel your subscription or refund charges after Golftv's official shutdown. This process is free and does not require a lawyer.

Visit the DTI website (dti.gov.ph) and locate the NBCP complaint portal. Alternatively, visit a DTI office in person in your province or city. You will need to provide: your account details, proof of charges (bank statements or app store receipts), documentation of your cancellation request (emails, screenshots), and evidence that the company refused to respond or refund. The NBCP will investigate and compel the company to refund your money if you are correct.

Before you cancel: key facts checklist

Use this checklist to ensure you have gathered all necessary information before you submit your cancellation request.

• I have identified all payment methods charged for Golftv (app store, credit card, GCash, or direct billing).
• I have located at least six months of payment statements showing Golftv charges.
• I have recorded the email address and payment method used for my Golftv account.
• I know whether I subscribed through Apple App Store, Google Play Store, or direct billing.
• I have saved a copy of the PGA TOUR customer service address for my cancellation email.
• I understand that I must cancel through each payment provider separately if I see charges from multiple sources.
• I am prepared to document my cancellation request (screenshot or email confirmation) for future reference.

Contact address for Golftv cancellation

To cancel Golftv through direct billing, send a formal cancellation email to the following address, which is linked to PGA TOUR, Inc., the parent company that operated Golftv:

Cancellation email address: PGA TOUR Customer Service (use the contact form at pgatour.com/help or email [email protected] with "Golftv Cancellation Request" in the subject line)

Corporate address for written correspondence: PGA TOUR, Inc., 112 PGA TOUR Boulevard, Ponte Vedra Beach, Florida 32082, USA

In your email, include your account email, the date you originally subscribed, the date of the last charge you dispute, and a clear statement: "I request immediate cancellation of my Golftv subscription and a refund of all charges incurred after July 22, 2024, because Golftv ceased operations on that date. In accordance with the Consumer Act of the Philippines (Republic Act No. 7394), I am entitled to a refund for charges incurred after the service ended."

Final summary and next steps

Cancelling Golftv is straightforward once you understand which payment pathway to use. Whether you subscribed through Apple, Google, or direct billing with PGA TOUR, the steps are clear: identify your subscription source, cancel through the appropriate channel, request a written confirmation, and monitor your payment method for 30 days. If charges continue after July 22, 2024, you have grounds to demand a refund under the Consumer Act of the Philippines. If the payment provider refuses, escalate to the DTI's National Bureau of Consumer Protection at no cost.

Do not delay cancellation. Every month you wait is another month of potential unauthorised charges. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover phantom charges by following these precise steps. Start today by identifying your payment source and submitting your cancellation request. Your money deserves protection under Philippine law, and the pathway to recovery is clear.