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Frequently asked questions
Cancel Boomerang: The Right Way
How to cancel Boomerang and stop unwanted charges in the philippines
Understanding Boomerang and why you might want to cancel
Boomerang is an email productivity tool for Gmail and Outlook that helps you schedule emails, set reminders, pause your inbox, and track message opens. If you have subscribed to one of its paid plans and no longer use these features, you are paying money each month for tools you no longer need. At Yafee, we recognise that many Filipinos confuse Boomerang with a streaming service, but this is entirely a professional email application.
The core issue is that Boomerang's cancellation process in the Philippines lacks transparency. There is no live chat support clearly advertised, no published support hours displayed prominently, and the terms page does not spell out refund rules or auto-renewal details with absolute clarity. At Yafee, we have helped thousands of consumers navigate these murky cancellation paths, and Boomerang is one where procedural clarity matters most. Your time and money deserve protection.
What Boomerang actually costs you each month
Boomerang offers three paid tiers, each charged in US dollars but converted to Philippine pesos at your payment processor's exchange rate. Knowing your exact plan helps you decide whether cancellation is the right move and whether any refund is due to you.
| Plan | Monthly cost (PHP) | Annual cost (PHP) | Key features |
|---|---|---|---|
| Personal | ₱274.90 (~USD 4.99) | ₱3,298.80 (~USD 59.88) | Unlimited message credits, mobile app |
| Pro | ₱824.90 (~USD 14.99) | ₱9,898.80 (~USD 179.88) | Inbox Pause, Respondable, recurring messages |
| Premium | ₱2,749.90 (~USD 49.99) | Not separately listed | Track by default, CRM integration, Boomerang Toolbox, priority support |
If you subscribed annually and find yourself paying ₱3,298.80 or more every 12 months for features you no longer use, cancellation can free up that money immediately. At Yafee, we recommend checking your next billing date before you proceed. Screenshot it now so you have proof when you contact support.
Common reasons filipinos cancel Boomerang
You might cancel because you switched email clients, moved to a different productivity tool, or simply realised you do not send enough scheduled emails to justify the subscription cost. Others cancel because they never set up the features properly and feel the subscription is wasted each month. Whatever your reason, you deserve a straightforward cancellation process, and Yafee is here to walk you through it step by step.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services like Boomerang. Understanding your rights before you cancel ensures you can push back if the company refuses to honour your request or delays processing your cancellation.
What the consumer act of the philippines says about subscriptions
Under Republic Act No. 7394, merchants must be honest and transparent about their terms. This means Boomerang must clearly disclose when your subscription will auto-renew, how much you will be charged, and how to cancel. The law also grants you the right to cancel within a reasonable timeframe without hidden penalties, as long as you act before the next billing cycle begins.
If Boomerang charges you after you have cancelled, or if their website makes cancellation deliberately difficult (a practice called "dark patterns"), you have legal grounds to escalate. Document every step, save screenshots of your cancellation request, and keep email confirmations. This evidence becomes your leverage if you need to file a formal complaint with the enforcement authority.
Your legal position
You have the right to cancel your Boomerang subscription at any time before your next scheduled charge. Once you cancel, Boomerang may not charge you again. If they do charge you after cancellation, Republic Act No. 7394 requires them to refund you within 30 days. You are not obligated to continue paying for a service you no longer use, regardless of how long your subscription term was originally set to run.
Who to escalate to if Boomerang ignores your cancellation request
If you cancel but still receive a charge, or if Boomerang refuses to process your request, contact the Department of Trade and Industry (DTI) Consumer Complaints Division. The DTI investigates unfair trade practices and can pressure companies to refund charges and honour cancellation requests. You can file a complaint online at the DTI website or visit your nearest DTI office in person.
In accordance with the law, Boomerang must respond to your escalation within 15 days. If they refuse or do not reply, the DTI can issue a formal order requiring them to comply. Furthermore, if the charge was made via credit card, you can also dispute the transaction directly with your bank using the chargeback process.
How to cancel Boomerang step by step
Cancelling Boomerang requires you to access your account settings and remove your subscription before your next billing date. Follow these steps precisely to ensure your cancellation is recorded and you are not charged again.
Step 1: log into your Boomerang account
- Open your Gmail or Outlook inbox in your web browser.
- Click the Boomerang extension icon in the top right corner of your email interface (it appears as a circular arrow icon).
- Select "Settings" or "Account" from the dropdown menu.
- Enter your Boomerang email address and password if prompted to log in afresh.
Step 2: navigate to your subscription settings
- Once logged in, locate the "Subscription" or "Billing" tab within your account dashboard.
- You will see your current plan, your next billing date, and your payment method on file.
- Screenshot this page now so you have proof of your current subscription status.
Step 3: select the cancellation option
- Look for a button or link that says "Cancel Subscription" or "Manage Subscription".
- Click it to open the cancellation flow.
- Boomerang may ask you why you are cancelling; you can select "I no longer need this service" or a similar reason.
- They may also offer you a discount to stay; you can ignore this offer and proceed to cancel.
Step 4: confirm your cancellation
- Read the confirmation message carefully. It must state that your subscription is cancelled and will not auto-renew.
- Click the button to confirm your cancellation decision.
- You will receive a confirmation page or email. Save this email immediately.
- Take a screenshot of the confirmation message showing your cancellation date and the phrase "subscription cancelled" or similar language.
Step 5: verify cancellation via email
- Check your email inbox (both primary and promotions folders) for a cancellation confirmation from Boomerang within 24 hours.
- The email must include your cancellation date and confirmation that you will not be charged again.
- If you do not receive a confirmation email within 48 hours, contact Boomerang support immediately at [email protected].
- Send them a message with the subject "Cancellation Confirmation Request" and reference your screenshot from Step 4.
Step 6: monitor your next billing cycle
- Mark your calendar for your previously scheduled next billing date.
- On that date, check your bank account and credit card statements to ensure you were not charged.
- If a charge appears after cancellation, immediately contact your bank to dispute it under "unauthorised charge" or "service cancelled".
- Also send a follow-up email to Boomerang support with your cancellation confirmation screenshot attached.
What happens to your data after you cancel
After you cancel Boomerang, your account will be frozen and you will lose access to premium features within 24 hours. Your basic Boomerang functionality (free tier) will remain active in your email, but you will not be able to schedule emails, pause your inbox, or track opens unless you resubscribe.
Boomerang does not automatically delete your account or data when you cancel. Your account history, scheduled email logs, and contact information remain stored on their servers. If you want your account deleted entirely, you must request this separately in writing to [email protected]. Include the phrase "Please delete my account and all associated data" in your email.
Refund policy and what you can expect
Boomerang's refund policy is not transparent, which is why you must understand your rights under Philippine law before you cancel. Consequently, your refund eligibility depends on when you cancel relative to your next billing date and whether you subscribed monthly or annually.
If you cancel before your next billing date
You will not be charged again. Boomerang does not issue refunds for unused portions of your current subscription period, even if you paid for a full year upfront. This is their standard policy as stated in their terms of service. However, if you paid by credit card and you cancel within 14 days of your initial purchase (a period called the "cooling-off period"), you may have grounds to request a refund under consumer protection rules.
If you are charged after cancelling
If Boomerang charges you after you have confirmed your cancellation, you have the right to a full refund of that charge under Republic Act No. 7394. Contact your bank immediately and file a chargeback dispute. In your dispute description, write "I cancelled this subscription on [date] and have confirmation. This is an unauthorised charge." Attach your cancellation screenshot as evidence.
Simultaneously, email Boomerang at [email protected] with the subject "Refund Request for Unauthorised Charge" and include your cancellation confirmation, your bank statement showing the disputed charge, and the date you cancelled. Request a refund within 7 business days.
Processing time for refunds
If Boomerang agrees to refund you, the refund will typically appear in your bank account within 5 to 10 business days. If you do not see it within 10 days, follow up with your bank and ask for a refund status update. Keep all correspondence in writing so you have a clear record of your refund request.
Common mistakes to avoid when cancelling Boomerang
Cancellation is straightforward if you know the pitfalls, and Yafee has identified the most common errors that leave Filipinos still paying for Boomerang long after they intended to cancel. Avoid these traps now.
Mistake 1: assuming deletion of the app means cancellation
Deleting the Boomerang extension from your browser or uninstalling the mobile app does not cancel your subscription. Your account remains active on Boomerang's servers and you will still be charged on your next billing date. You must log in and cancel your subscription through your account settings; deletion alone will not stop the charges.
Mistake 2: not saving your cancellation confirmation
If you cancel but do not save a screenshot or email confirmation, you have no proof if a dispute arises. Boomerang may claim they never received your cancellation request, and without evidence, you have a weak case. Always screenshot the confirmation page immediately and forward yourself the confirmation email.
Mistake 3: cancelling too close to your billing date
If you cancel on the day your payment is scheduled to process, Boomerang's system may have already initiated the charge before your cancellation takes effect. To be safe, cancel at least 2 business days before your scheduled billing date. Check your next billing date before you start the cancellation process so you know your deadline.
Mistake 4: not checking your bank statement after cancellation
Many people cancel and then forget to verify that no charge appeared on their next billing date. If a charge does appear and you do not dispute it within 60 days, your bank may refuse to process a chargeback. Mark your calendar now and check your statement on your billing date. This takes 2 minutes and protects you completely.
Mistake 5: contacting only email support without follow-up
Boomerang's email support can be slow. If you send a cancellation email and do not hear back within 72 hours, send a follow-up email with "FOLLOW-UP:" at the start of the subject line. Include your original email in the thread so they see the full conversation. If they still do not respond within 5 business days, escalate to the DTI.
Comparison: Boomerang versus alternative email tools
If you are cancelling Boomerang because you want the same functionality at a lower cost, consider these alternatives. Each offers similar features but with different pricing and cancellation policies.
| Tool | Monthly cost (PHP) | Key features | Cancellation policy |
|---|---|---|---|
| Boomerang | ₱274.90 | Schedule, Inbox Pause, tracking | Cancel anytime, no refund |
| Superhuman | ₱1,299.00 | AI-powered, fastest email client, scheduling | Cancel with 30-day notice |
| Streak | ₱349.00 | CRM integration, email tracking, templates | Cancel anytime, pro-rata refund |
| Gmail native features | Free | Basic scheduling (limited), filters, labels | Always free |
| Mailstrom | ₱199.00 | Bulk email management, inbox cleanup | Cancel anytime |
| Right Inbox | ₱249.00 | Templates, tracking, follow-up reminders | Cancel anytime, 7-day refund guarantee |
If you use only the scheduling feature, Gmail's native "Schedule send" function (available free to all users since 2019) may meet your needs. If you need advanced CRM integration, Streak offers pro-rata refunds when you cancel, meaning you get money back for unused days. Compare these options carefully before you decide to cancel Boomerang without a replacement tool in place.
Pricing and refund comparison table
Before you cancel, understand how much money you can recover and whether waiting until the end of your billing cycle makes financial sense. The following table clarifies your refund position under different scenarios.
| Scenario | Refund eligible? | Amount | Timeline |
|---|---|---|---|
| Cancel before next charge (monthly plan) | No | ₱0 | N/A |
| Cancel before next charge (annual plan) | No | ₱0 | N/A |
| Charged after cancellation | Yes (by law) | Full charge amount | 5-10 business days |
| Cancel within 14 days of first purchase | Yes (cooling-off period) | Full amount paid | 10-15 business days |
| Dispute charge via bank chargeback | Yes (if unauthorised) | Full charge amount | 15-30 days (bank dependent) |
| Request pro-rata refund (not standard) | Unlikely | Varies | 30+ days (if approved) |
After you cancel: what to do next
Cancelling Boomerang is complete once you receive confirmation and verify no charge appears on your next billing date. Nevertheless, you should take several follow-up steps to protect yourself from unexpected charges and to ensure a smooth transition to any alternative tool.
Update your payment method records
If Boomerang was the only service using your credit card, you do not need to take action. However, if you used that card for other subscriptions, verify that all other active subscriptions are still charging correctly. Go through your bank statement and cross-check every charge against a list of services you have intentionally paid for.
Set a reminder for 30 days after cancellation
Mark your calendar for 30 days after you cancelled Boomerang. On that date, check your email for any unexpected messages from Boomerang attempting to re-bill you or reminding you about paid features you can no longer access. If you receive any billing notice, reply immediately saying "I cancelled this subscription and do not authorise re-billing."
Download your Boomerang data before you lose access
If you want to keep records of your scheduled emails, email tracking history, or contact logs, export them now before your premium access expires. After 24 hours, you will only see a limited view of your data. Go to your Boomerang account settings and select "Export data" if this option is available. This is not mandatory but protects you if you ever need proof of your email activity.
Test that your email still works
After cancellation, open your Gmail or Outlook inbox and send a test email to yourself. Ensure it arrives normally and that Boomerang's free features (if any) are still functional. If you notice any errors or missing emails, contact Boomerang support immediately to clarify whether cancellation affected your account integrity.
Why yafee helps you cancel Boomerang with confidence
Yafee specialises in helping Filipinos cancel unwanted subscriptions across all categories, from email tools to streaming services. At Yafee, we understand that Boomerang's cancellation process is unclear and that support can be slow. That is why we have created this step-by-step guide grounded in Philippine consumer law (Republic Act No. 7394) and real-world cancellation data.
Furthermore, Yafee keeps this guide updated as Boomerang changes its cancellation procedures. We also track which companies issue refunds most reliably and which ones make cancellation hardest. If you have cancelled Boomerang or any other service and faced unexpected charges afterward, Yafee has helped thousands of consumers escalate to the DTI and recover their money. Your cancellation confirmation and screenshots are the key evidence that Yafee advises you to collect from day one.
Consequently, whether you are cancelling today or you cancelled weeks ago and found an unwanted charge on your statement, Yafee is your partner in navigating the process. We combine legal precision with plain language so you understand not just how to cancel, but why each step protects you. Visit Yafee.com today to check if any other subscriptions are charging you without your knowledge, and use our cancellation guides to reclaim control of your finances.
Your next step: cancel Boomerang now
You now have the knowledge and the legal backing to cancel Boomerang successfully. Follow the six-step cancellation process outlined above, save your confirmation screenshots, and verify that no charge appears on your next billing date. If Boomerang refuses to cancel or charges you after you have confirmed cancellation, escalate immediately to the DTI Consumer Complaints Division with your evidence.
Boomerang's support email is [email protected]. If you do not receive a response within 5 business days, send a follow-up email and reference your first cancellation request. Yafee has helped thousands of consumers navigate subscription cancellations in the Philippines, and we are confident that by following this guide, you will cancel Boomerang without losing money or wasting time on unclear processes.
Start your cancellation today. Your money is too valuable to spend on tools you no longer use.
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