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Frequently asked questions
Cancel Keeptruckin: The Right Way
How to cancel Keeptruckin in the philippines without unexpected charges
Why you need to cancel Keeptruckin before your next billing cycle
Keeptruckin is a fleet management platform that enables transport businesses across the Philippines to track vehicles, maintain electronic logs, conduct safety inspections, and comply with regulatory requirements. The service operates on an automatic renewal subscription model, which means your account continues to charge your payment method every month unless you formally cancel before your billing renewal date.
The critical point: Keeptruckin does not stop charging you simply because you stop using the platform. Many fleet operators in the Philippines have discovered unexpected charges weeks or months after they believed their subscription had ended. This disconnect between usage and billing occurs because Keeptruckin's billing system and account access operate independently from one another.
Your subscription renews automatically at the end of each billing cycle without reminder notifications. The platform charges your linked payment method (credit card, GCash, or Maya) directly, bypassing any additional verification step. This is why understanding your cancellation rights and the specific steps required is essential to protecting your business budget.
How keeptruckin's subscription system operates
Keeptruckin charges you on a recurring monthly basis rather than through one-time purchases. Your selected plan renews automatically unless you submit a formal cancellation request before your next renewal date. The system processes charges without sending advance reminders, which is why many users inadvertently miss their cancellation deadline.
The platform integrates GPS vehicle tracking, electronic logging devices (ELD) compliance, driver coaching, vehicle diagnostics, geofencing capabilities, and inspection workflows into a single dashboard. This integrated approach means your account holds both your access credentials and billing information in the same system, which can complicate cancellation if you do not follow the correct procedure.
Keeptruckin's pricing structure in the philippines
Keeptruckin offers two primary paid subscription tiers available to fleet operators in the Philippines, plus a free trial period for prospective users.
| Plan | Monthly cost (PHP) | Best for | Core features |
|---|---|---|---|
| Starter | ₱1,000 | Small fleets, basic tracking needs | GPS tracking, electronic logs, vehicle inspections, ELD compliance, geofencing |
| Pro | ₱1,750 | Medium to large operations | All Starter features plus IFTA reporting, WiFi hotspot, driver coaching, vehicle diagnostics, facility insights |
| Trial | Free (14 days typically) | Testing before commitment | Limited access to paid features |
Many users sign up for the free trial only to discover automatic conversion to a paid plan when the trial period expires. If you started with a trial and no longer require the service, you must cancel before the trial ends to prevent the first paid charge appearing on your bill.
Your consumer rights under philippine law when cancelling subscriptions
The Philippines protects your consumer rights through the Consumer Act of the Philippines (Republic Act No. 7394), which establishes your specific protections when cancelling recurring charges and subscription services.
What the consumer act of the philippines says about automatic renewals
Under Republic Act No. 7394, you retain the right to cancel any subscription service without penalty, provided the company clearly disclosed the automatic renewal terms at the time you registered. The law also prohibits companies from charging you without your explicit, informed consent in writing.
Specifically, the Consumer Act requires that subscription providers must obtain your affirmative consent before charging you for any recurring service. Furthermore, you have the right to receive clear information about billing dates, renewal terms, and the cancellation procedure before your subscription begins.
Your legal position when Keeptruckin refuses to cancel
If Keeptruckin refuses to cancel your subscription or continues charging you after you have submitted a cancellation request, the Consumer Act of the Philippines provides you with enforcement options.
You can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group, which enforces the Consumer Act across the Philippines. The DTI has authority to investigate violations, mediate disputes, and impose penalties on companies that breach consumer protection standards. Your complaint should include copies of your cancellation request, the date you submitted it, and any charges that appeared after you attempted to cancel.
In accordance with the Consumer Act, you also have the right to demand a refund of any charges incurred after you submitted a valid cancellation request. Yafee recommends preserving all documentation of your cancellation attempt, including email confirmations, screenshots, and payment records.
Methods to cancel Keeptruckin and when each works best
Keeptruckin provides multiple cancellation pathways, though not all methods are equally effective or documented in the Terms of Service.
Cancellation through the Keeptruckin web dashboard
The primary method to cancel your Keeptruckin subscription is through your account settings in the web dashboard.
- Log in to your Keeptruckin account at keeptruckin.com using your email and password
- Navigate to Account Settings or Billing Settings (location varies by dashboard version)
- Select "Subscription" or "Billing Plan"
- Locate the option labeled "Cancel Subscription" or "End Plan"
- If you cannot find this option, proceed to the Account Settings menu and look for "Manage Subscription"
- Click the cancellation option and follow the confirmation prompts
- Keeptruckin may ask you to confirm your reason for cancellation or offer a discount to retain your business
- Do not accept a discount if you genuinely intend to cancel
- Confirm that your subscription status changes to "Cancelled" or displays a cancellation date
- Save a screenshot of the cancellation confirmation for your records
Cancellation via email to Keeptruckin support
If the dashboard cancellation option is unavailable or non-functional, contact Keeptruckin support directly by email.
- Compose an email to the Keeptruckin Philippines support address ([email protected] or the regional support contact listed in your account)
- Subject line: "Subscription Cancellation Request - [Your Account Email]"
- State clearly in the body: "I request immediate cancellation of my Keeptruckin subscription effective [today's date]"
- Include your full account email address and account number (if visible in your dashboard)
- Specify the date you want cancellation to take effect (ideally before your next billing date)
- Ask for written confirmation of the cancellation date and the final billing date
- Send the email from the email address registered to your account
- Retain a copy of this email and the exact date and time you sent it
Cancellation by direct contact with the philippine office
Keeptruckin maintains a regional office in Makati City, Manila. You can submit a cancellation request in writing to this address.
- Prepare a written letter or formal request stating your intention to cancel
- Include your account email, full name, company name, and account number
- State the effective cancellation date clearly
- Send the document via registered mail or courier to the Keeptruckin Philippines office address (verify the current address by visiting their website or calling their support line, as office locations may change)
- Request written acknowledgment of receipt and cancellation confirmation
- Keep proof of delivery from your courier service
In accordance with Philippine postal standards, allow 5 to 7 business days for your letter to reach the office, plus an additional 5 business days for processing and response.
Step-by-step cancellation process to protect your account
Following a structured approach ensures Keeptruckin processes your cancellation correctly and prevents unexpected charges.
Step one: identify your current billing date and plan type
Log in to your Keeptruckin dashboard and navigate to Account Settings or Billing. Note the following information:
- Your current subscription plan (Starter or Pro)
- Your monthly billing amount in PHP
- Your next renewal date (this is your critical deadline)
- Your payment method on file (credit card last four digits, GCash, or Maya account)
Yafee recommends taking a screenshot of this information before proceeding, as it serves as proof of your account status if a dispute later arises.
Step two: submit your cancellation request at least 3 days before renewal
Do not wait until your renewal date. Submit your cancellation request at least 3 business days before your next billing date to ensure processing time. Use the web dashboard method first if available, then follow up with an email to support using the template provided above.
Step three: request and retain written confirmation
After you submit your cancellation request, reply to any confirmation email from Keeptruckin and ask for explicit written confirmation of the cancellation date. Your confirmation should state clearly: "Your subscription has been cancelled effective [date]. No further charges will be applied."
Do not accept vague confirmations such as "Your cancellation request has been received." You need a specific cancellation date in writing.
Step four: monitor your payment method for unexpected charges
Check your credit card, GCash, or Maya statement on and after your previous renewal date. If a charge appears after your requested cancellation date, contact your bank or payment provider immediately and report the unauthorized charge.
Step five: file a refund claim if you are charged after cancellation
If Keeptruckin charges you after your confirmed cancellation date, demand a refund immediately. Send a formal email to support stating the date you cancelled, the date the unauthorized charge appeared, and the amount charged. Request a refund within 14 days.
If Keeptruckin does not refund the charge within 14 days, file a dispute with your bank or payment provider and simultaneously lodge a complaint with the Department of Trade and Industry Consumer Protection Group.
Understanding refund eligibility and timelines
Keeptruckin's refund policy varies depending on when you request cancellation and whether you are still within a trial period.
Refunds during the free trial period
If you are cancelling during the 14-day free trial, you incur no charges and no refund is necessary. Cancelling during the trial simply prevents automatic conversion to a paid plan.
Refunds after paid subscription begins
Keeptruckin does not offer automatic refunds for partially used months under its standard Terms of Service. However, you may request a prorated refund if you cancel mid-cycle. For example, if you cancel on the 15th day of a 30-day billing cycle, you can request a 50% refund of that month's charge.
Consequently, if Keeptruckin continues charging you after you have submitted a cancellation request, those unauthorized charges are refundable under the Consumer Act of the Philippines regardless of the company's stated refund policy.
How to claim a refund from Keeptruckin
Send a formal email to Keeptruckin support with the subject line "Refund Request for Unauthorized Charge" and include:
- The date you submitted your cancellation request
- The date the unauthorized charge appeared on your statement
- The amount charged in PHP
- Screenshots or statement extracts showing the charge
- Your request for a full refund within 14 days
If Keeptruckin does not refund the amount within 14 days, escalate the complaint to the Department of Trade and Industry Consumer Protection Group and simultaneously request a chargeback from your bank.
Common mistakes that delay or prevent successful cancellation
Many fleet operators inadvertently prolong their Keeptruckin subscriptions by making procedural errors. You can avoid these pitfalls entirely with careful attention to each step.
Stopping usage instead of cancelling the subscription
The most frequent mistake is ceasing to use Keeptruckin without formally cancelling. Many users believe that inactivity automatically terminates their subscription. In reality, your account continues to renew and charge monthly until you explicitly submit a cancellation request. Yafee emphasizes this point because it is the single largest source of unwanted charges for fleet operators in the Philippines.
Missing your renewal deadline
Keeptruckin renews your subscription automatically without advance notification. If you discover you no longer need the service after your renewal date has passed, you have already been charged for the next month. In this case, submit your cancellation request immediately to prevent the following month's charge.
Submitting a cancellation request to the wrong email address
Keeptruckin routes support requests through specific email channels. Sending your cancellation request to a general inquiry address or to a sales email may result in your request being delayed or lost. Use the official support email address provided in your account dashboard or the Makati City office contact information.
Accepting keeptruckin's "retention discount" offers
Keeptruckin frequently responds to cancellation requests with discounted rates or special offers to retain your business. Accepting these offers extends your subscription and resets your billing cycle. If you genuinely intend to cancel, decline any discount offers and confirm your cancellation request in writing.
Failing to document your cancellation request
Always preserve proof of your cancellation request. This includes email confirmations, screenshots of dashboard cancellation screens, or proof of registered mail delivery. Without documentation, you cannot dispute charges or file complaints with the DTI if Keeptruckin claims it never received your request.
What happens after you cancel Keeptruckin
Understanding the timeline and your access after cancellation prevents confusion and helps you plan your transition to alternative fleet management tools.
Timeline for access loss after cancellation
Keeptruckin typically deactivates your account access on your cancellation effective date or at the end of your final paid billing cycle, whichever comes first. If you cancel on the 20th of a month and your renewal date is the 25th, your access ends on the 25th. You retain access to your historical data and reports until the cancellation date, after which your account becomes read-only or inaccessible.
Exporting your data before cancellation
Before your cancellation becomes effective, download or export all critical data from your Keeptruckin account. This includes:
- Electronic log records and compliance reports
- Vehicle maintenance and diagnostic histories
- Driver coaching records and performance metrics
- Inspection reports and compliance documents
- GPS tracking and geofencing data
Log in to your dashboard, navigate to Reports or Data Export, and download files in CSV or PDF format. Keeptruckin may limit your ability to export data after cancellation is finalized.
No charges after your cancellation date
After your cancellation effective date, Keeptruckin should not process any further charges to your payment method. Monitor your bank statement, GCash, or Maya account for 30 days after cancellation to ensure no additional charges appear. If a charge does appear, report it immediately as an unauthorized transaction.
Comparison of cancellation methods: which approach works best
Different cancellation pathways offer varying levels of confirmation and processing speed. This table summarizes the advantages and limitations of each method.
| Method | Processing time | Confirmation level | Best when |
|---|---|---|---|
| Web dashboard | Immediate | Automatic confirmation page | Dashboard cancellation option is available and functional |
| Email to support | 2 to 5 business days | Email confirmation required | Dashboard option unavailable or you prefer written documentation |
| Registered mail to Makati office | 7 to 14 business days | Written acknowledgment and formal reply | Seeking formal legal documentation or escalating an unresolved support request |
Yafee recommends using the web dashboard cancellation method whenever possible, as it provides immediate confirmation. Follow up with an email to support requesting written confirmation of the cancellation date within 24 hours.
Keeptruckin contact information and mailing address
Use the following contact details for cancellation requests and refund inquiries.
Philippines regional office
Keeptruckin Philippines
Makati City, Manila
Philippines
(Verify the specific street address and postal code by visiting the Keeptruckin website or calling their customer support line, as office locations may change)
Email support for cancellations
Send your cancellation request to: [email protected]
Include "Subscription Cancellation" in the subject line and your account email address in the body.
General contact information
For customer support inquiries, visit the Keeptruckin website support portal or call their customer service line. The specific phone number for the Philippines region is listed in your account dashboard under "Contact Us."
Why cancelling properly protects your business finances
Fleet operators across the Philippines depend on accurate billing forecasts to manage operational budgets. Unexpected Keeptruckin charges disrupt cash flow and create reconciliation headaches at month-end. By following the structured cancellation process outlined above, you eliminate the risk of unwanted monthly charges and retain control of your subscription commitment.
The Consumer Act of the Philippines guarantees your right to cancel without penalty and to dispute unauthorized charges. Furthermore, understanding your legal position strengthens your negotiating power if you need to request a refund or file a complaint with the Department of Trade and Industry.
Yafee has helped thousands of consumers cancel problematic subscriptions and recover unauthorized charges. Whether you are transitioning to a competitor fleet management platform or consolidating your operations, the process remains the same: document your request, preserve confirmation, and monitor your payment method. Following this discipline ensures a clean break from Keeptruckin and peace of mind regarding your business accounts.