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Frequently asked questions
Cancel Stately: The Right Way to Avoid Charges
How to cancel Stately and protect your projects before unsubscribing
What is Stately and why cancellation matters
Stately is a visual software modeling platform that enables teams to design application behavior, state machines, and user interface logic before writing production code. If you subscribed to a paid plan, you are paying for advanced features including private workspaces, AI-powered code generation, collaborative team tools, and version history beyond the basic Community tier.
Many Filipino development teams use Stately during prototyping and product design phases, then discontinue the service once their workflow shifts or development moves to production. Others discover the platform does not align with their technical requirements, or realize the monthly cost in Philippine pesos accumulates more quickly than anticipated due to foreign exchange fluctuations. Yafee is here to guide you through the cancellation process with legal clarity and practical steps to avoid surprise charges.
Understanding stately's subscription model
Stately operates a freemium model with paid tiers beginning at USD $39.00 monthly, approximately PHP ₱2,204 at current exchange rates. The free Community plan grants unlimited public projects and three monthly artificial intelligence generation credits, but private projects, team collaboration, and advanced features require a paid subscription.
The critical point: when you cancel, your private projects, team-only features, and collaboration access may terminate immediately or at the end of your current billing cycle. Stately's published terms do not explicitly state what happens to your stored project data after cancellation, so you must export or back up essential work before submitting your cancellation request.
Current pricing structure in philippine pesos
| Plan | Monthly cost (USD) | Approximate PHP cost | Key features |
|---|---|---|---|
| Community (Free) | USD $0.00 | PHP ₱0.00 | Unlimited public projects, 3 AI uses monthly |
| Professional Monthly | USD $39.00 | PHP ₱2,204 | Private projects, React UI generation |
| Team Monthly | USD $199.00 | PHP ₱11,244 | Team roles, version history, unlimited AI |
Exchange rates fluctuate daily, so your actual Philippine peso charge may differ slightly from these estimates. Additionally, your card-issuing bank may apply foreign transaction fees on top of the base USD amount, which increases the effective cost of your Stately subscription beyond the advertised price.
Why you might want to cancel Stately
Your reasons for canceling are valid regardless of circumstance, and the law protects your right to withdraw from a subscription service under specific conditions.
Common reasons filipino teams cancel
Teams discontinue Stately for workflow incompatibility, budget constraints, project completion, or discovery of alternative tools that better fit their development cycle. Exchange rate volatility makes USD-denominated subscriptions unpredictable for Philippine peso budgets. Some users find that the learning curve exceeds their project timeline, or team size changes make the Team plan unnecessary.
When you should keep Stately instead
If your team actively uses private projects, requires collaborative state machine design, or depends on unlimited AI-assisted code generation, the Professional or Team plan delivers measurable value. The free Community tier covers basic public projects, so you can test whether Stately aligns with your workflow before committing to a paid subscription. If you are in the early design phase of a significant application, the investment may prevent costly architectural mistakes later.
Essential preparation before canceling
Taking ten minutes to prepare protects your work and ensures you have proof if billing disputes arise later.
Export your projects and diagrams
Stately does not guarantee that your private projects remain accessible after cancellation. Log in to your account, navigate to each private project, and export or screenshot any diagrams, state machine logic, or design notes you need to preserve. Check for comments, collaborator annotations, or version history that you may require for future reference. Save these files to a local folder or cloud storage under your control.
Capture your billing details and renewal date
Take a screenshot of your current subscription page showing the exact plan name (Professional or Team), monthly price, and renewal date. Automatic renewal typically occurs on the anniversary of your first charge. If your renewal date is within 48 hours and you cancel today, your payment may still process because the system executes renewals before processing cancellation requests. This screenshot serves as proof if you later dispute a charge you believe should not have occurred.
Save your invoice and payment confirmation
Locate your latest invoice or billing confirmation email from Stately. Capture the transaction amount in both USD and PHP, the transaction date, and the last four digits of your payment card. Store this document in a dedicated email folder labeled "Stately Cancellation" or in your personal records. This evidence is essential if you need to dispute a charge with your bank or pursue a refund claim.
Set a cancellation deadline reminder
Set a phone alarm for 48 hours before your next renewal date. This safety margin allows you to cancel without risking an unexpected charge, even if the system experiences processing delays. If you cancel more than 48 hours before renewal, you can be confident your cancellation processes before the automatic payment triggers.
How to cancel Stately: step-by-step procedure
Stately does not offer a self-service cancellation button in your account dashboard, so you must contact the founder directly via email.
Step 1: prepare your cancellation email
Open your email client and compose a new message with the following information:
- Subject line: "Subscription Cancellation Request - Stately Account"
- Your full name and the email address associated with your Stately account
- Your current plan tier (Professional or Team)
- Your account creation date or the month you subscribed
- A clear statement: "I request immediate cancellation of my Stately subscription, effective today"
- Your preferred cancellation date if you want to retain access until the end of your current billing cycle
Step 2: send your cancellation request to the founder
Send your email to the Stately founder's official contact email address. Yafee recommends sending your cancellation request at least 5 business days before your renewal date to allow time for the founder to process your request and confirm the cancellation with you. Use a sending method that provides a delivery receipt or read confirmation so you have proof that the founder received your request.
Step 3: request a cancellation confirmation email
In your cancellation email, explicitly request a written confirmation from the founder acknowledging the cancellation date and confirming that no further charges will be applied. This confirmation email becomes your legal proof of cancellation if a dispute arises later. Do not rely on verbal confirmations or assumptions that the cancellation has been processed.
Step 4: monitor your bank account for the next billing cycle
After you submit your cancellation request, monitor your bank or credit card statement for the next 10 days to ensure no renewal charge appears. If a charge occurs after you submitted your cancellation request, you have grounds to dispute it. Screenshot the confirmation email and the unauthorized charge for your records.
Step 5: escalate if you do not receive confirmation
If the founder does not respond within 5 business days, send a follow-up email restating your cancellation request. If you still receive no response after 10 days, you may report the matter to the National Telecommunications Commission (NTC) or the Department of Trade and Industry (DTI) Consumer Complaint Center, which handles SaaS subscription disputes in the Philippines.
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your fundamental rights as a subscription customer and creates enforceable obligations on the service provider.
Right to cancel and withdrawal period
Under the Consumer Act, you have the right to cancel any subscription service. Although the law traditionally emphasizes a five-day cooling-off period for distance sales, digital services and SaaS subscriptions are not explicitly exempt from consumer protection. Furthermore, the DTI Consumer Complaint Center treats unauthorized renewal charges and unclear cancellation procedures as unfair contract terms that violate consumer rights.
Your legal position: You have the right to cancel your Stately subscription at any time by submitting a clear written cancellation request. The service provider must honor that request and cease all charges within one billing cycle. If the company continues to charge you after receiving your cancellation notice, this constitutes breach of contract and violation of the Consumer Act. You may file a complaint with the DTI or pursue a refund through your bank's chargeback procedure.
Right to clear cancellation procedures
The Consumer Act mandates that all contract terms, including cancellation procedures, must be presented clearly and understandably. Stately's lack of a visible, self-service cancellation button in your account dashboard creates an unfair hidden barrier. The DTI interprets such barriers as violations of consumer fairness. Consequently, you are entitled to demand a transparent, accessible cancellation method.
Right to refunds for unauthorized charges
If Stately charges your account after you submitted a cancellation request and the founder received your email, that charge is unauthorized. You have the right to dispute it with your bank under the Bangko Sentral ng Pilipinas (BSP) chargeback rules. Provide your bank with the cancellation confirmation email and proof of the unauthorized charge.
Refund eligibility and timeline in the philippines
Stately does not publish a formal refund policy on its website, which itself violates transparency requirements under the Consumer Act.
When you can claim a refund
You may claim a refund if Stately charges you after receiving your cancellation request, or if you cancel within 14 days of your initial charge and the service did not meet your reasonable expectations. If you cancel mid-cycle and request a pro-rata refund for unused service days, Stately is not obligated to grant it unless its published terms explicitly allow it. However, the absence of a published policy does not eliminate your right to appeal for fairness.
How to request a refund from Stately
Include a refund request in your cancellation email: "I also request a pro-rata refund for unused service time on my current billing cycle." State the amount in both USD and PHP. The founder may decline, but you have created a record of your request. If the founder refuses and you believe the charge was unfair, escalate to the DTI or your bank.
Disputing charges through your bank
If Stately does not respond to your refund request within 30 days, contact your bank or credit card issuer and initiate a chargeback or dispute. Provide your bank with all documentation: your cancellation email, the founder's response (or lack thereof), your invoice, and a statement explaining why you believe the charge was unauthorized or unfair. The BSP chargeback process typically resolves disputes within 30 to 60 days.
What happens to your account after cancellation
Understanding the after-effects prevents data loss and unexpected access changes.
Access to your projects and data
After cancellation, your access to private projects and team collaboration features terminates immediately or at the end of your current billing cycle, depending on when the founder processes your request. Your public projects may remain visible, but your ability to edit or modify them may be restricted. Stately does not guarantee long-term data retention, so you must export all essential files before cancellation is processed.
Downgrade to the free community plan
After cancellation, your account automatically reverts to the Community tier. You retain access to three free monthly AI generation credits and unlimited public projects. If you decide to resubscribe later, you can do so at any time without penalty, though you will be subject to current pricing at that date.
Common mistakes to avoid when canceling
Canceling your subscription is straightforward, but several avoidable errors can leave you exposed to continued charges or data loss.
Canceling too close to your renewal date
The most common mistake is submitting your cancellation request within 24 hours of your renewal date. Automatic billing systems process payments before processing cancellation requests, so you may be charged despite having submitted your cancellation email. Cancel at least 48 hours before your renewal date to ensure the cancellation processes first.
Not requesting a written confirmation
Failing to request a written confirmation email from the founder leaves you without proof that your cancellation was accepted. If the founder later claims they never received your request, you have no evidence to dispute a continued charge. Always ask for confirmation in writing and save that email.
Assuming silence means cancellation
If the founder does not respond to your cancellation email, do not assume the cancellation is complete. Follow up within 5 business days. Monitor your next billing cycle closely. An unresponsive founder does not mean your subscription has been canceled; it means you must verify the outcome independently.
Forgetting to export your projects before requesting cancellation
Once your paid plan is deactivated, your access to private projects may disappear immediately. If you attempt to export files after cancellation, you may find them inaccessible. Export everything you need before submitting your cancellation request, not after.
Paying for another month by mistake
If you miss your renewal date alert and a charge processes, contact your bank immediately to dispute it. Do not wait several days hoping the founder will refund it voluntarily. The faster you dispute with your bank, the faster the chargeback process begins.
Cancellation checklist for Stately subscribers
Use this checklist to ensure you have completed every essential step before and after submitting your cancellation request.
| Task | Status | Due date |
|---|---|---|
| Export all private projects and diagrams | Not started | Today |
| Screenshot your subscription plan, price, and renewal date | Not started | Today |
| Save your latest invoice and billing confirmation email | Not started | Today |
| Send cancellation email to founder with written confirmation request | Not started | 48 hours before renewal |
| Monitor bank account for unauthorized renewal charge | Not started | 10 days after renewal date |
| Dispute charge with bank if renewal occurs after cancellation request | Not started | Within 30 days of charge |
How yafee helps you cancel subscriptions and resolve billing disputes
Yafee is a consumer advocacy platform specializing in subscription management and SaaS cancellation for Filipino users. Yafee combines legal expertise in the Consumer Act of the Philippines with practical step-by-step guidance to protect your rights and your wallet.
Through Yafee, you gain access to verified cancellation procedures for hundreds of software services, templates for cancellation emails, and guidance on how to dispute unauthorized charges with your bank. Yafee has helped thousands of consumers cancel subscriptions they no longer use, recover erroneous charges, and understand their rights under Philippine consumer law. When you use Yafee's resources, you avoid the confusion and delays that leave many Filipino subscribers paying for services they have already attempted to cancel.
Contact information and escalation routes
Use this section to document your cancellation steps and prepare for escalation if necessary.
Primary cancellation contact
Send your cancellation request to the Stately founder's email address. In your email, include your full name, account email, current plan tier, and explicit request for written confirmation. Request a response within 5 business days. If the founder does not respond, proceed to escalation.
Alternative contact information
If the primary contact does not respond within 10 business days, you may also investigate Stately's official website for alternative support channels or business registration details that may reveal additional contact information.
Government complaints and escalation
If Stately refuses to honor your cancellation request or continues to charge you after cancellation, file a complaint with the Department of Trade and Industry Consumer Complaint Center (DTI-CCC) at [email protected] or visit your nearest DTI regional office. Additionally, report the matter to the National Telecommunications Commission (NTC) if Stately holds any telecommunications-related licensing. Your bank's dispute resolution department can also initiate a chargeback investigation if unauthorized charges continue.
Documentation required for escalation
When escalating to the DTI or your bank, prepare a file containing: your original cancellation email and all follow-up emails, the founder's response (if any), screenshots of your billing page showing the renewal date, copies of your invoices, screenshots of unauthorized charges on your bank statement, and a written statement explaining your cancellation request and the company's failure to comply. Yafee recommends keeping all documentation for at least 12 months.
Canceling your Stately subscription protects your budget and ensures you pay only for services you actively use. By following these legal procedures and maintaining clear documentation, you secure your right to withdraw from the subscription and dispute any unauthorized charges. Yafee is committed to making subscription cancellation transparent and fair for every Filipino consumer.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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