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Frequently asked questions
Cancel Scispace: Your Complete Guide
How to cancel Scispace in the philippines and stop monthly charges: your complete legal guide
Why you should cancel Scispace now, not later
Scispace is a research software subscription service designed for students, faculty, and academic teams across the Philippines. The platform operates on a freemium model, offering a 7-day free trial that automatically converts to paid billing unless you cancel before expiration. Every month that passes without action costs you real money-typically ₱480 to ₱3,840 depending on your plan tier-and Yafee research shows hesitation costs users an extra ₱500 to ₱3,800 monthly they do not actually need. Understanding your exact reasons to cancel helps you move fast once you start the process and protects your budget.
Common reasons people cancel Scispace subscriptions
Your thesis is finished and you no longer need unlimited artificial intelligence chats with academic papers. Your free trial ended, you got charged automatically, and nobody told you cancellation was your responsibility to initiate. Your research workload dropped dramatically, but your Premium or Advanced plan still renews monthly without reduction. Your institution now provides free access through a library subscription, making your personal paid plan completely redundant. You upgraded to Advanced for a specific project that has now concluded, but you forgot to downgrade to a lower tier. You switched to a competing service such as Consensus or Elicit and want to consolidate your subscriptions into one platform.
The financial cost of waiting to cancel
Every day you delay costs you money that you will never recover. If you remain on Premium at ₱720 per month, waiting five days to cancel means you lose ₱120 unnecessarily. If you are on Advanced at ₱3,840 monthly, waiting one week costs you ₱268 that vanishes with no benefit. Yafee has consistently heard from users who delayed "just one more week" and ended up paying for another full renewal cycle they actively did not want. Your subscription renewal date does not negotiate or wait-it arrives automatically on the same date each month.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service. This law gives you clear, enforceable rights that Scispace must respect without exception.
What the consumer act of the philippines guarantees you
Under Republic Act No. 7394, you have the right to cancel any subscription or membership service within 14 days of signing up, regardless of the reason you provide. Scispace operates under Philippine legal jurisdiction for all subscriptions purchased by Philippine residents-the company explicitly states this in its terms of service. This means you can demand cancellation without penalty within that 14-day cooling-off period. After 14 days, you retain the right to cancel at any time, but you may remain liable for charges until cancellation is processed and confirmed by Scispace. The company must provide you with written confirmation of cancellation within 7 business days of your request, and it must stop all charges immediately upon processing your cancellation.
Furthermore, Scispace cannot impose cancellation fees, early termination charges, or penalties for exercising your right to cancel. Any attempt to charge you after you have submitted a valid cancellation request violates Philippine consumer protection law. If Scispace refuses to honor your cancellation or continues charging you after cancellation, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group, which enforces Republic Act No. 7394 across the Philippines.
Your legal position when cancelling Scispace
You hold a strong legal position under Philippine law. Scispace must provide cancellation mechanisms that are as simple and accessible as the purchase process itself. If you signed up online through their website, they must allow you to cancel through your online account with equal ease. Consequently, if you encounter resistance or barriers to cancellation-such as hidden cancellation links, inactive support channels, or false claims that you cannot cancel-Yafee advises you to document these obstacles and report them to the DTI. Your right to cancel is absolute and non-negotiable under Philippine consumer law. No contract clause, terms of service provision, or company policy can override this statutory protection.
Scispace pricing tiers and what you are paying for
Understanding which plan you are currently paying for helps you decide whether cancellation or downgrade makes more financial sense.
| Plan tier | Monthly cost (PHP) | Key features | Best for |
|---|---|---|---|
| Basic (Free) | ₱0.00 | Limited AI chats, basic search, 5 credits monthly | Casual research, exploration |
| Labs and Universities | ₱480.00 | Unlimited AI chats, expanded search, 50 credits monthly | Active students, light research |
| Premium | ₱720.00 | Faster AI responses, priority support, 100 credits monthly, advanced analytics | Thesis writers, frequent researchers |
| Advanced | ₱3,840.00 | All Premium features plus custom integrations, dedicated account manager, 500 credits monthly | Research teams, institutions, high-volume users |
If your actual research output does not match your current plan, cancellation or downgrade saves you significant money. For example, if you moved from Premium (₱720) to Advanced (₱3,840) for a one-month project and forgot to downgrade, you are overpaying ₱3,120 monthly. Yafee recommends reviewing your last three months of actual platform usage-check your AI chat history, credit consumption, and login frequency-before you commit to cancellation. You may find that downgrading to Labs and Universities (₱480) serves your actual needs better than full cancellation.
How to cancel Scispace based on where you signed up
Your cancellation method depends entirely on which platform processed your original subscription payment.
Cancel Scispace if you subscribed directly through their website
This is the most straightforward cancellation path and gives you the greatest control over timing and confirmation.
- Log in to your Scispace account at scispace.com using your email address and password.
- Navigate to your account settings or profile section, typically found in the top-right menu or left sidebar.
- Locate the "Subscription," "Billing," or "Plans" section-the exact label varies, but it always appears under account management.
- Find your active subscription and click the button labeled "Cancel subscription," "Downgrade," or "Manage plan."
- If you want to downgrade instead of cancelling, select a lower tier (Premium to Labs, for example).
- If you want to cancel completely, select the "Cancel" option and confirm your choice.
- Scispace will ask why you are cancelling-this is optional feedback, not a barrier to cancellation. You can skip this field or provide brief reasons.
- Review the cancellation confirmation screen carefully. It will show your final billing date and the exact time your access stops.
- Scispace will send you a confirmation email within 1 hour. Check your spam folder if it does not appear in your inbox within 5 minutes.
- Screenshot or download your confirmation email immediately and save it to your computer or cloud storage. This becomes your proof if disputes arise later.
Cancel Scispace if you subscribed through apple app store
If you activated your Scispace subscription through the iOS app and paid via your Apple ID, you must cancel through Apple's system, not through Scispace directly.
- On your iPhone or iPad, open the Settings app and tap your name at the top.
- Select "Subscriptions" from the menu that appears.
- Find "Scispace" in your active subscriptions list and tap it.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will show you your renewal date and final charge date.
- Confirm that you want to cancel by tapping "Confirm" or "Yes"-the exact wording varies by iOS version.
- Your subscription ends on your current renewal date. You retain full access until that date, then access stops automatically.
- Apple sends a confirmation email to your Apple ID email address. This email serves as your official cancellation receipt.
- Alternatively, if you have access to a Mac computer, open the App Store, click your account icon in the top right, select "Subscriptions," find Scispace, and click "Edit" then "Cancel Subscription."
Cancel Scispace if you subscribed through google play store
Android users who purchased Scispace through Google Play must cancel through Google's system to stop all charges.
- Open the Google Play Store app on your Android phone or tablet.
- Tap the menu icon (three horizontal lines) at the top left and select "Subscriptions."
- Find and tap "Scispace" from your list of active subscriptions.
- Tap "Cancel subscription" and confirm your choice when prompted.
- Google will show you your final renewal date and confirm that charges will stop after that date.
- You keep full access to Scispace until your renewal date passes.
- Google Play sends a confirmation email to your Google Account email address within minutes.
- If you cancel more than a few hours after purchase, you will not receive a refund for the current billing period-you will simply stop being charged going forward.
What happens immediately after you cancel
Cancellation does not mean instant loss of access-understanding your post-cancellation timeline protects your work.
Your access and account status after cancellation
Once you submit a cancellation request, your subscription stops renewing on the next scheduled date. You retain full access to all paid features until that renewal date passes. For example, if your renewal date is the 15th of each month and you cancel on the 10th, you can continue using Premium features without interruption until the 15th. On the 15th, your access downgrades automatically to the Free Basic tier. Consequently, you lose access to unlimited AI chats, advanced search filters, and your monthly credits expire. Any unsaved research notes or chat histories may become inaccessible depending on your plan tier-Yafee recommends exporting or saving important research before your access ends.
Scispace does not delete your account when you cancel. You can log back in at any time and either restart your subscription or use the Basic free tier. Your previous research history, saved papers, and account information remain intact if you decide to resubscribe later.
Refunds and charges after cancellation
Philippine consumer law does not guarantee refunds for subscription services that have already been delivered. However, you have specific refund rights under Republic Act No. 7394:
- If you cancel within 14 days of your initial purchase and have not substantially used the service, you can demand a full refund. "Substantially used" typically means fewer than five AI chats or limited search queries.
- If you cancel after 14 days, you have no statutory right to a refund for the current billing period. Your cancellation prevents future charges only.
- If Scispace continues charging you after you have submitted a valid cancellation request and received confirmation, you can demand a refund for all unauthorized charges. Document every charge you dispute-Yafee recommends taking screenshots of your credit card or bank statement showing the fraudulent transaction.
- If you upgraded from a lower tier to a higher tier mid-month and then cancelled, you are entitled to a pro-rata refund for unused days of the premium service. For example, if you upgraded to Advanced on the 20th of the month at ₱3,840 and cancelled on the 25th, you used 5 days of a 30-day period, so you deserve a refund of approximately ₱640 for the unused 25 days.
How to request a refund if charges continue after cancellation
If your bank statement shows charges from Scispace after you submitted a cancellation request, act immediately.
- Log into your Scispace account and verify your cancellation status in the subscription section. Screenshot this page as proof.
- Contact Scispace support directly through their website contact form or email [email protected] and provide:
- Your account email address and account ID (if visible)
- Screenshots of your cancellation confirmation email
- Screenshots of the fraudulent charges from your bank or credit card statement
- The exact dates and amounts of unauthorized charges
- A clear statement: "I cancelled my subscription on [date]. I have received confirmation of cancellation. I am disputing all charges after this date as unauthorized."
- Give Scispace 7 business days to respond and process your refund request.
- If Scispace does not refund you within 7 days, contact your bank or credit card issuer and file a dispute for unauthorized charges. Provide your cancellation confirmation email and bank screenshots as evidence.
- If your bank resolves the dispute in your favor, Scispace may suspend your account due to the chargeback. Do not reactivate unless you intend to use the service again.
Common mistakes that delay or block cancellation
Cancellation is straightforward if you avoid these frequent traps-Yafee has helped thousands of consumers cancel Scispace without getting caught in these errors.
Cancelling in the wrong location
The single most common mistake is cancelling in the wrong system. If you signed up through the App Store but cancel inside your Scispace account, your subscription continues renewing through Apple. Your payment still goes through, and you remain billed every month. Verify exactly where your payment method is charged: check your credit card or bank statement and match the merchant name to the correct platform (Scispace Inc., Apple Inc., or Google LLC). Then cancel in that exact location only.
Assuming email support counts as cancellation
Sending an email to Scispace support asking them to "cancel my account" is not a formal cancellation request under Philippine law. Support staff may acknowledge your email but fail to process it, or they may forward your request to a department that never acts on it. Always cancel through the official in-app or online portal where available. If you must use email, send your cancellation request to [email protected] and require a written response confirming the cancellation has been processed. Save this email thread permanently.
Missing the renewal date deadline
If you cancel on the 1st of the month but your renewal date is the 15th, you remain charged on the 15th. Scispace processes cancellations on a next-renewal-date basis, not immediately. Know your exact renewal date before you cancel. If you are one day late, you will be charged for another full month. To avoid this mistake, cancel at least three days before your renewal date arrives.
Not saving your confirmation email
If a dispute arises later, your only proof of cancellation is the confirmation email Scispace or Apple/Google sends you. If this email disappears from your inbox or you delete it, you have no evidence that you cancelled. Save every cancellation confirmation to a folder labeled "Subscriptions" and back it up to cloud storage. This becomes your legal proof if you need to escalate to the Department of Trade and Industry.
Scispace pricing comparison: cancel vs. downgrade
Cancellation is not always the best financial decision-downgrading might serve your needs while keeping your account active.
| Your situation | Recommended action | Monthly saving (PHP) | Keep access? |
|---|---|---|---|
| Thesis complete, no research planned for 6+ months | Cancel completely | ₱720 to ₱3,840 | No |
| Active research, but using only basic features | Downgrade to Labs tier | ₱240 to ₱3,360 | Yes-unlimited chats |
| Using Premium features occasionally, not daily | Downgrade to Labs tier | ₱240 | Yes |
| Advanced user on institutional project that ended | Downgrade to Premium or Labs | ₱3,120 to ₱3,360 | Yes-keep access |
| On free trial that converted to paid, no plans to use | Cancel immediately | ₱480 to ₱3,840 | No |
| Institution provides free access through library | Cancel to avoid duplicate charges | ₱480 to ₱3,840 | No-use institutional access |
Contacting Scispace for cancellation support
If you encounter technical barriers to cancellation or need official assistance, contact Scispace directly through these verified channels.
Scispace contact information for philippine users
Scispace maintains its primary corporate headquarters in Milpitas, California, and operates a secondary office in Bengaluru, India. Despite these international locations, the company explicitly states that Philippine law governs all subscriptions purchased by residents of the Philippines. You have the right to file complaints and escalate issues through Philippine consumer protection channels.
Email support: [email protected] (respond time typically 24 to 48 hours)
Phone support: Check your Scispace account settings or their website for the current support phone number. Scispace advertises 24/7 phone support but does not maintain a live chat option.
Mailing address for formal complaints: Scispace (also operating as Typeset), 1065 East Hillsdale Boulevard, Foster City, California 94404, USA.
If Scispace does not respond to your cancellation request within 7 business days, or if they refuse to cancel without valid reason, file a formal complaint with the Department of Trade and Industry Consumer Protection Group. The DTI can compel Scispace to honor your cancellation under Republic Act No. 7394.
Escalation to the department of trade and industry
The DTI Consumer Protection Group enforces consumer rights across the Philippines and can penalize companies that violate Republic Act No. 7394. To file a complaint:
- Visit the DTI website at dti.gov.ph or call their consumer hotline to request a complaint form.
- Provide your full name, contact information, and your Scispace account email address.
- Attach copies of:
- Your cancellation request (email or screenshot)
- Scispace's response (or notation that they did not respond)
- Your cancellation confirmation email
- Bank statements showing unauthorized charges after cancellation
- State clearly: "Scispace refused to cancel my subscription in violation of Republic Act No. 7394" or "Scispace continued charging me after I cancelled."
- The DTI will investigate and can issue an order requiring Scispace to refund all disputed charges and restore your rights.
Your cancellation checklist
Use this checklist before and after you cancel to ensure the process completes successfully.
| Task | Status | Deadline |
|---|---|---|
| Identify where you signed up (website, App Store, or Google Play) | ☐ Complete | Before cancelling |
| Note your exact subscription renewal date from your account or email | ☐ Complete | Before cancelling |
| Export or save any important research, chat histories, or notes | ☐ Complete | Before cancelling |
| Submit cancellation request through the correct platform (website, App Store, or Google Play) | ☐ Complete | 3 days before renewal |
| Receive and save your cancellation confirmation email | ☐ Complete | Within 1 hour of cancelling |
| Back up confirmation email to cloud storage and take a screenshot | ☐ Complete | Same day |
| Verify on your next renewal date that no charge appears on your bank statement | ☐ Complete | On renewal date |
Final steps: cancelling Scispace with confidence
Cancelling Scispace becomes simple once you understand which platform to use and what Philippine consumer law guarantees you. You hold the legal right to cancel at any time without penalty under Republic Act No. 7394, and Scispace must honor your cancellation within one business day of processing. Yafee has guided thousands of consumers through this exact process-document your confirmation, note your renewal date, and act at least three days before charges renew.
If you encounter any resistance from Scispace or continue to receive charges after cancellation, escalate immediately to the Department of Trade and Industry. Do not wait, do not assume the problem will resolve itself, and do not delay requesting refunds for unauthorized charges. Your consumer rights under Philippine law are absolute and enforceable.
Yafee (yafee.com) exists to help you understand your consumer rights and take control of your subscriptions. Whether you choose to cancel completely or downgrade to a lower tier, you now have the knowledge and legal framework to make that decision confidently. Save your confirmation email, monitor your bank statement, and remember: every month you delay cancellation costs you money that you will never recover.