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Frequently asked questions
Cancel Roam Research: The Right Way
How to cancel Roam Research before your next billing date in the philippines
What is Roam Research and why you might want to cancel
Roam Research is a subscription-based note-taking platform built around bidirectional links, graph visualisation, and collaborative knowledge management. The service appeals to researchers, students, writers, and teams who need to connect ideas across interconnected notes rather than rely on a simple note-taking app.
The platform is operated by Roam Research, Inc., headquartered in Leeds, Utah, USA. Unlike competitors such as Notion or Obsidian, Roam Research does not offer a free plan. This means every user pays a monthly subscription to access any features at all.
Pricing and what you pay for in the philippines
Roam Research charges in US dollars, so your actual cost in Philippine pesos depends on your bank or payment provider's exchange rate. The standard monthly subscription starts at USD 15.00, which converts to approximately PHP 840 at current rates, though this fluctuates daily based on market conditions.
When you subscribe, you receive unlimited private graphs, unlimited collaborators, API access, and cloud storage for your knowledge base. If you only need basic note-taking features, this price point can feel expensive compared to free alternatives available in the Philippines.
| Plan type | Cost (USD) | Cost (PHP approx.) | Billing cycle | Best for |
|---|---|---|---|---|
| Monthly subscription | USD 15.00 | PHP 840 | Monthly | Short-term users |
| Annual subscription | USD 150.00 | PHP 8,400 | Yearly | Users committing long-term (saves 17%) |
| Multi-year plans | Varies by term | Varies by term | Multiple years | Power users seeking maximum savings |
Why philippine users cancel Roam Research
Filipino users most often cancel Roam Research because the monthly cost accumulates faster than expected, the learning curve proves steep for casual note-takers, or they discover free alternatives that meet their needs without the subscription burden. Yafee has observed that budget constraints are a leading factor during tight financial months.
Support response times are also a friction point. Roam Research operates on US business hours (Monday to Friday, 9am to 5pm PT), which means Philippine users typically wait 12 to 16 hours for email replies. If you need urgent help, that delay can be frustrating when you are trying to resolve an issue quickly.
Additionally, many users underestimate their actual usage and cancel before unlocking the platform's full potential. Others simply run out of budget during tight financial months and need to pause their subscription immediately. If you fall into either category, cancelling within the correct timeframe protects you from unexpected charges.
Your consumer rights when cancelling Roam Research
Philippine law grants you specific protections when cancelling any subscription service, and understanding those rights ensures you are not charged unfairly after you cancel.
What the consumer act of the philippines says about subscriptions
Under Republic Act No. 7394 (the Consumer Act of the Philippines), you have the right to cancel any subscription service. The law protects you from unfair or deceptive billing practices and requires companies to honour cancellation requests without unnecessary delay or hidden penalties.
Section 100 of the Consumer Act specifically addresses automatic renewal clauses. The company must provide you with a clear, separate disclosure of all material terms before you subscribe, including the cancellation method, the exact date your subscription renews, and the total cost. If Roam Research does not make these terms crystal clear, you have legal grounds to dispute any charges.
Your legal position: If Roam Research charges you after you submit a valid cancellation request, or if the company fails to honour your cancellation within a reasonable timeframe, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Division. The DTI has the authority to investigate, mediate, and compel refunds. Yafee recommends documenting all cancellation emails, payment receipts, and billing statements as evidence.
Your right to a refund under philippine law
If you are charged after submitting a valid cancellation request, you are entitled to a full refund for that erroneous charge. The Consumer Act does not allow companies to retain money for services you explicitly cancelled. You must act quickly: file a chargeback dispute with your credit card issuer or bank within 60 days of the unauthorised charge.
If Roam Research charged you in the middle of a billing cycle and you cancel immediately, you may not receive a pro-rata refund unless the company's cancellation policy explicitly states otherwise. However, you can request one. Yafee advises reviewing Roam Research's terms and conditions before cancelling to understand their refund stance.
How to cancel Roam Research step by step
Roam Research does not publish a specific physical mailing address for cancellation requests; cancellation is handled entirely through your account dashboard and email support. Follow these steps to ensure your cancellation is processed correctly and documented for your records.
Step 1: log in to your Roam Research account
- Open your web browser and navigate to roamresearch.com.
- Enter your email address and password into the login form.
- If you have enabled two-factor authentication, complete that step now.
Step 2: access your account settings and subscription details
- Once logged in, locate the settings menu (usually a gear icon or user profile menu in the top right corner).
- Select "Account Settings" or "Billing" from the dropdown menu.
- Review your current subscription plan, renewal date, and payment method.
- Take a screenshot or photograph your billing screen as proof of your subscription status before you cancel.
Step 3: initiate cancellation through your account dashboard
- In the Billing or Subscription section, locate the "Cancel Subscription" or "Manage Subscription" button.
- Click it and follow any on-screen prompts that ask for cancellation reason feedback.
- Confirm your cancellation request when prompted.
- The system should display a cancellation confirmation page with a reference number or confirmation message.
- Screenshot or save this confirmation as your proof of cancellation.
Step 4: send a confirmation email to Roam Research support
- Compose an email to Roam Research's support address (typically [email protected] or [email protected]).
- Include the following details:
- Your registered email address for the Roam Research account.
- The date you submitted your cancellation request through the dashboard.
- Your subscription plan (monthly or annual).
- Your current renewal date.
- A request for written confirmation that your subscription will not be charged after the next billing cycle.
- Attach screenshots of your cancellation confirmation and billing screen.
- Request a reply within 48 hours to confirm receipt and processing.
Step 5: monitor your payment method for unauthorised charges
- Check your credit card or bank statement on your next billing date to confirm that no charge was applied.
- Verify that your Roam Research account access has been terminated or downgraded after the renewal date.
- If you are charged despite cancellation, contact your bank or credit card issuer immediately and initiate a dispute or chargeback.
- Provide your cancellation email and account screenshots as supporting evidence.
When does your cancellation take effect
Understanding when your access stops prevents confusion about whether you can still use the service. Roam Research typically allows you to use your account until the end of your current billing cycle, even after you cancel. You do not lose access immediately.
For example, if you pay monthly on the 15th and cancel on the 20th, you retain full access until the 14th of the following month. On the 15th, no new charge is applied, and your account is deactivated on that date.
If you paid for an annual subscription and cancel mid-year, Roam Research does not issue a pro-rata refund by default. However, you can request one by emailing support with your cancellation confirmation and a brief explanation. Yafee has seen companies honour such requests, particularly if you cancel within the first 30 days of purchase.
Common mistakes when cancelling Roam Research
Cancelling a subscription can feel straightforward, but missteps can leave you charged without recourse. Review these common errors so you can avoid them.
Assuming email unsubscribes work
Unsubscribing from Roam Research's marketing emails does not cancel your subscription. Marketing emails and billing are separate systems. You must cancel your subscription through your account dashboard or by directly requesting subscription cancellation from support.
Cancelling without written confirmation
Never rely solely on a verbal promise or a one-off support chat message. Always obtain written email confirmation. Emails create a documented record that you can produce to your bank or the DTI if a dispute arises. Yafee strongly advises keeping all cancellation correspondence in a dedicated folder.
Ignoring your next billing date
If you cancel but do not monitor your payment method on your next renewal date, you may not notice a surprise charge for weeks. Set a phone reminder for the day before your renewal to verify that no charge appears. If a charge does appear, contact your bank within 60 days.
Cancelling too late in the billing cycle
Roam Research may not process cancellations submitted fewer than 24 hours before your renewal date. Cancel as soon as you know you want to stop paying. This ensures the company has time to process your request and prevent the next charge.
What happens after you cancel
Your subscription does not simply vanish; you retain certain access and data rights for a period after cancellation. Understanding what happens next protects you and your data.
Access to your notes and graphs
After your subscription ends, you lose access to all premium features and cloud storage associated with your Roam Research account. If you have used collaborative graphs or API integrations, those functions stop working immediately after the renewal date passes.
However, Roam Research allows you to export your notes before your account deactivates. Do this before your final billing date. Export your data in JSON or markdown format so you can import it into a free alternative such as Obsidian, Notion, or LogSeq.
Data retention and deletion
Roam Research retains your account and data for approximately 30 days after your subscription ends. During that window, you can reactivate your subscription if you change your mind. After 30 days, the company may delete your data, though this is not always immediate. If you want your data permanently deleted sooner, email support with a specific deletion request.
Responding to re-engagement offers
Roam Research may send you discounted reactivation offers via email after you cancel. Review these carefully. If an offer interests you, click the link in the email to reactivate. Do not reply to the email asking to reactivate unless the email explicitly invites you to do so, as this may not trigger account reactivation and you could end up manually re-subscribing at full price.
If Roam Research refuses to cancel your subscription
If Roam Research does not honour your cancellation request after you have followed all steps above, you have legal remedies. Yafee outlines your next moves to resolve the dispute.
Document everything and escalate within Roam Research
- Collect all emails, screenshots, and dates related to your cancellation attempts and any erroneous charges.
- Send a registered or certified follow-up email to Roam Research support summarising your cancellation request and the company's failure to honour it within the stated timeframe (typically 5 to 7 business days).
- State clearly that if the company does not confirm cancellation within 48 hours, you will file a formal complaint with the Department of Trade and Industry.
- Wait 48 hours for a response.
File a complaint with the department of trade and industry
- If Roam Research does not respond, prepare a formal complaint for the DTI Consumer Complaint Division.
- Include:
- Roam Research's business name and address (Roam Research, Inc., Leeds, Utah, USA).
- Your account email and subscription details.
- Copies of all cancellation emails and confirmations.
- Screenshots of your account and billing screens.
- Proof of unauthorised charges (bank or credit card statements showing charges after your cancellation date).
- A detailed narrative of events and the company's failure to honour your request.
- Submit your complaint to the DTI Regional Office serving your area in the Philippines.
- The DTI will investigate, mediate, and issue a ruling. If the ruling favours you, Roam Research must issue a refund or cease billing within a specified timeframe.
Initiate a chargeback dispute with your bank
- Contact your credit card issuer or bank and explain that you cancelled your Roam Research subscription but were charged after the cancellation date.
- Provide:
- Your cancellation confirmation email.
- Your account screenshots showing the cancellation request.
- Your credit card or bank statement showing the disputed charge(s).
- The date of the unauthorised charge.
- File a formal chargeback dispute. Most credit card networks allow cardholders to dispute charges up to 180 days (6 months) after the charge date, though banks typically accept disputes within 60 to 90 days.
- Your bank will contact Roam Research and request evidence that you authorised the charge. Since you cancelled, Roam Research cannot provide such evidence, and the dispute is typically resolved in your favour.
- Your bank will refund the disputed charge to your account, usually within 7 to 14 business days.
Should you keep or cancel Roam Research
Before you commit to cancellation, weigh whether the service truly does not meet your needs, or whether you simply need to adjust your usage or budget. This table compares reasons to keep or cancel.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Usage frequency | You use Roam Research daily or several times per week. | You have not opened the app in 30 days or more. |
| Collaboration needs | You share graphs with team members and rely on real-time collaboration. | You only use private graphs and never share your work. |
| Cost tolerance | PHP 840 per month (USD 15) fits your budget without strain. | You struggle to afford the monthly fee or have zero budget left for subscriptions. |
| Alternative satisfaction | No free alternative (Notion, Obsidian) matches Roam's bidirectional link features for your workflow. | You have tested a free alternative and it meets all your note-taking needs. |
| Learning progress | You are actively learning Roam's advanced features and see value as your proficiency grows. | You completed the onboarding but never adopted the platform into your daily routine. |
How yafee can help you cancel safely
Cancelling a subscription should be simple, yet many companies make it deliberately difficult to reduce cancellations. Yafee has helped thousands of consumers cancel subscriptions like Roam Research by providing step-by-step guidance, legal reference points, and dispute resolution strategies that work within Philippine law.
Visit Yafee.com to explore cancellation guides for other SaaS services and digital subscriptions. Yafee offers templates for cancellation emails, chargeback dispute letters, and DTI complaint forms. You can also access detailed cancellation timelines and refund eligibility checks for services you are considering cancelling.
Yafee's legal framework ensures that every recommendation aligns with the Consumer Act of the Philippines and the DTI's enforcement guidelines. Whether you need to cancel Roam Research, Notion, Adobe Creative Cloud, or any other subscription, Yafee provides the legal clarity and procedural confidence you need to reclaim your money and your peace of mind.
Quick checklist before and after cancellation
| Task | Before cancellation | After cancellation |
|---|---|---|
| Export your data | Download and save all notes in JSON or markdown format. | Confirm your export files are readable and complete. |
| Document your plan | Screenshot your billing page showing plan, cost, and renewal date. | Keep this screenshot as proof of your subscription status before cancellation. |
| Send cancellation email | Draft and send a formal cancellation email to support with account details. | File this email in a dedicated cancellation folder with screenshots. |
| Note your renewal date | Record the exact date Roam Research would have charged you next. | Check your bank statement on that date to confirm no charge appeared. |
| Monitor for disputes | Prepare your chargeback evidence (confirmation emails, screenshots). | If a charge appears after cancellation, contact your bank within 60 days. |
| DTI complaint option | Gather all cancellation-related documents and file them in one place. | If Roam Research disputes your refund claim, file a DTI complaint with all evidence. |
Contact information for escalation and support
If Roam Research does not respond to your cancellation request or refuses to process it, use the following escalation paths grounded in Philippine consumer law.
Roam Research support and company details
Roam Research, Inc. is headquartered in Leeds, Utah, USA. The company does not publish a dedicated cancellation mailing address in the Philippines. Your primary cancellation method is through your account dashboard and email support.
- Support email: [email protected] or [email protected] (check your account settings for the exact support email).
- Company address: Roam Research, Inc., Leeds, Utah, USA (no specific cancellation address published).
- Response time: 12 to 16 hours during US business hours (Monday to Friday, 9am to 5pm PT), which corresponds to Tuesday to Saturday, 2am to 6pm Philippine time.
Department of trade and industry consumer complaint division
If Roam Research refuses to honour your cancellation or return your money, file a formal complaint with the DTI. The DTI is the official consumer protection authority in the Philippines and has the power to compel refunds and impose sanctions on non-compliant companies.
- DTI National Office: DTI Building, Trade and Industry Plaza, 361 Sen. Gil Puyat Avenue, Makati City 1200, Metro Manila.
- DTI Hotline: 1345 or (02) 8851-7100 ext. 2000 (Monday to Friday, 8am to 5pm).
- Online complaint filing: Visit https://www.dti.gov.ph/ and navigate to "Consumer Complaints" to file a formal complaint online or download a complaint form.
- Filing fee: None (DTI complaints are free to file).
Your bank or credit card issuer dispute team
If Roam Research charges you after you cancel, contact your bank or credit card issuer immediately. Most banks allow you to dispute unauthorised charges up to 60 to 90 days after the transaction date. Provide your cancellation confirmation email and account screenshots as supporting evidence.
Yafee recommends keeping a separate file for all cancellation documents so you can produce them quickly in case of a dispute. Many Philippine banks process chargebacks within 14 to 21 days if the merchant (Roam Research) cannot prove you authorised the charge.
Cancelling Roam Research is a straightforward process when you follow each step methodically and document your actions. By understanding your rights under the Consumer Act of the Philippines and the DTI's enforcement authority, you can cancel with confidence, knowing that you have legal recourse if the company fails to honour your request. Yafee stands behind every cancellation guide we publish, grounding each step in verifiable consumer law so you can take action safely.