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Frequently asked questions
Cancel Paddle: Step-by-Step Guide
How to cancel Paddle and stop recurring charges in the philippines
Understanding Paddle and why charges keep appearing on your statement
When you see "Paddle.com Market Limited" or similar entries on your bank statement, you are looking at a payment processor, not the service itself. Paddle acts as the billing layer between you and the software vendor whose tool or subscription you actually use. This distinction matters because canceling your subscription often requires contacting both Paddle and the original software company. Understanding Paddle's role upfront helps you stop unwanted charges faster.
What Paddle actually does
Paddle is a payment and billing platform that software companies, SaaS providers, and digital service creators use to manage recurring subscriptions, one-off purchases, and automatic renewal charges. You do not buy Paddle itself; another company uses Paddle to bill you. According to Paddle's standard terms, subscriptions renew automatically until you cancel. Your cancellation request must reach Paddle at least 48 hours before your next billing date for it to take effect. Free trials automatically convert into paid plans unless you cancel before the trial period ends. At Yafee, we help thousands of consumers navigate these auto-renewal traps, so you are not alone in finding this frustrating.
Common services billed through Paddle
Paddle does not publish its own retail subscriptions for Philippine consumers. Instead, it processes billing for productivity tools, design software, development plugins, email marketing platforms, fitness apps, and countless other digital products. If you recognize the software name on your receipt but not Paddle itself, you have been charged through Paddle on behalf of that vendor. This matters when you cancel, because you may need to provide details about both the original vendor and your Paddle transaction number.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) gives you specific protections against unauthorized billing and failed cancellations.
What the consumer act of the philippines guarantees
Republic Act No. 7394 grants you the right to cancel subscriptions and to receive refunds for goods or services that fail to meet your expectations or that you did not authorize. Under Philippine law, you have the right to accurate billing information, transparent terms and conditions before purchase, and a straightforward cancellation process. If Paddle or the vendor continues to charge you after you cancel, or if they fail to honor your cancellation request within a reasonable time, you can escalate to the Department of Trade and Industry (DTI). You can also file a chargeback with your bank, GCash, or Maya account.
Your legal position when cancellation fails
If Paddle refuses to cancel your subscription or fails to process a cancellation you submitted on time, you have the legal right to demand a full refund of all charges made after your cancellation request. You also have the right to clear, written confirmation that your subscription has been terminated. Most importantly, if Paddle continues billing you after you have canceled, you can pursue a chargeback through your payment method and file a formal complaint with the Department of Trade and Industry. Document every cancellation attempt you make, including screenshots of your support ticket, the date you submitted your cancellation, and your payment card statements showing charges that should not have occurred. This paper trail becomes essential if you need to dispute the charge with your financial institution.
Methods to cancel your Paddle subscription
Paddle offers multiple cancellation pathways depending on whether you manage your subscription directly or through a third-party vendor.
Cancel through your Paddle account (direct subscriptions)
If you purchased directly from Paddle and manage your subscription through your Paddle account, you can cancel online without contacting support. Log into your Paddle account, locate your subscription in your billing history, and select the cancel option. Paddle will confirm your cancellation in writing via email. Keep this confirmation for your records.
Cancel through the original software vendor
If you purchased through a software company that uses Paddle for billing, contact the vendor's support team first. Many vendors allow you to cancel directly within their app or account settings. When you cancel with the vendor, ask them to confirm that they have terminated your Paddle subscription. Request written confirmation of the cancellation date and final billing date.
Contact Paddle support directly
If your subscription does not appear in your Paddle account or the vendor cannot cancel on your behalf, contact Paddle's support team directly. You will need your transaction ID, the email address associated with your account, and the name of the original software vendor.
Step-by-step cancellation process
Follow this procedure to cancel your Paddle subscription and stop recurring charges.
Step one: locate your Paddle transaction details
- Check your recent bank statement, GCash, or Maya transaction history for the Paddle charge.
- Take a screenshot of the charge showing:
- The transaction date
- The amount in Philippine Pesos (PHP / ₱)
- The merchant name (Paddle.com Market Limited or similar)
- Your transaction or reference number
- Email the software vendor to ask which billing platform they use and request your subscription details.
Step two: attempt cancellation through the software vendor first
- Log into the software vendor's website or app.
- Navigate to your account settings or billing section.
- Look for a "Manage Subscription," "Billing," or "Cancel" option.
- If a cancellation option appears, select it and follow the prompts.
- Take a screenshot of the cancellation confirmation or success message.
- If no cancellation option appears, proceed to step three.
Step three: cancel directly through Paddle (if needed)
- Visit the Paddle login page at paddle.com.
- Log into your account using the email address associated with the subscription.
- Locate the subscription in your "Subscriptions" or "Purchases" section.
- Click "Cancel" or "Stop Recurring Billing."
- Paddle will ask you to confirm the cancellation. Select "Yes, cancel my subscription."
- Paddle will display a confirmation page. Take a screenshot and save the confirmation email they send you.
- Note the cancellation date and your final billing date.
Step four: contact Paddle support if you cannot self-cancel
- Gather your documentation:
- The email address associated with your Paddle account
- Your transaction ID or subscription ID
- The name of the original software vendor
- Screenshots of the charges on your bank statement
- The date you attempted to cancel (if applicable)
- Visit paddle.com/contact or select the "Help" option in your Paddle account.
- Select "Subscriptions" and then "Cancel my subscription."
- Write a clear message stating:
- "I wish to cancel my subscription effective immediately."
- Include your transaction ID and the software vendor's name.
- Specify the date you first attempted to cancel (if you did).
- Ask for written confirmation of the cancellation and a refund for any charges made after your request.
- Submit your request and save the confirmation email from Paddle support.
- Allow 5-7 business days for a response.
Step five: verify the cancellation
- After 5-7 business days, log back into your Paddle account.
- Confirm that your subscription no longer appears in your active subscriptions list.
- Check your bank statement or payment app (GCash, Maya) on the next expected billing date to verify that no charge appears.
- If a charge still appears, proceed to the refund and dispute section below.
Pricing overview and subscription types
Paddle itself does not charge you; vendors using Paddle do. However, understanding common subscription costs helps you budget and verify charges.
| Service type | Typical cost range (PHP) | Billing cycle | Auto-renewal |
|---|---|---|---|
| Productivity software (monthly) | ₱200 - ₱2,000 | Monthly | Yes |
| Design tools (annual) | ₱1,500 - ₱8,000 | Annual | Yes |
| Email marketing platform (monthly) | ₱300 - ₱3,000 | Monthly | Yes |
| Development plugins (one-time) | ₱500 - ₱5,000 | No renewal | No |
| Fitness app premium (monthly) | ₱150 - ₱800 | Monthly | Yes |
| Premium subscription bundles (annual) | ₱2,000 - ₱15,000 | Annual | Yes |
Charges on your statement appear as "Paddle.com" or "Paddle.com Market Limited" regardless of the vendor's name. This is why many consumers mistake Paddle charges as charges from an unknown source. If you do not recognize the vendor name, check your email inbox for confirmation emails from the original software company. These emails typically arrive when you first sign up or when your subscription renews.
Getting your money back after cancellation
Your right to a refund depends on when you request it and the vendor's refund policy.
Refunds within the cooling-off period
Under the Consumer Act of the Philippines, you have the right to cancel digital service subscriptions within a reasonable time period, typically 14 days from purchase. If you cancel within this cooling-off period, you can request a full refund. Paddle should process refunds within 5-10 business days to your original payment method (bank account, GCash, or Maya).
Refunds after the cooling-off period
If you cancel after 14 days, your entitlement to a refund depends on the vendor's policy and the reason for your cancellation. If the vendor failed to deliver the promised service or if you were charged without authorization, you retain the right to a refund under Philippine consumer protection law. Contact the vendor first to request a refund. If they refuse, contact Paddle support and reference the Consumer Act of the Philippines (Republic Act No. 7394).
File a chargeback if Paddle refuses refund
If Paddle or the vendor refuses to refund you after you have canceled, you can file a chargeback (dispute) with your bank, GCash, or Maya account. Provide your bank or payment app with:
- Screenshots of the charges you dispute
- Proof that you canceled (email confirmation, account screenshots)
- Copies of emails to Paddle or the vendor requesting a refund
- Your cancellation date and the date of the disputed charge
- A written statement explaining why the charge is unauthorized or why the service was not delivered
Your bank or payment app will investigate your claim within 5-15 business days. If they agree with you, they will reverse the charge and credit your account. Yafee recommends keeping all documentation for at least 6 months after a cancellation dispute.
Common mistakes when canceling Paddle subscriptions
You are not alone if you have made these errors; thousands of consumers in the Philippines repeat the same cancellation mistakes every month.
Mistake one: canceling with the vendor but not with Paddle
Many software vendors act as resellers for Paddle but do not have full control over your Paddle subscription. If you cancel with the vendor only, Paddle may continue to bill you automatically. Always verify that your Paddle subscription has been canceled by logging into your Paddle account or by receiving written confirmation from Paddle support.
Mistake two: assuming cancellation takes effect immediately
Paddle requires that your cancellation request reach them at least 48 hours before your next billing date. If you submit your cancellation 24 hours before your billing date, Paddle will still charge you for the next cycle. You can request a refund for that final charge, but you cannot prevent it by canceling late. Always cancel at least 3-5 business days before your next billing date to be safe.
Mistake three: not documenting your cancellation attempts
If you contact Paddle or the vendor and receive no response, you have no proof of your cancellation request. Screenshot every support ticket you submit, every confirmation email you receive, and every date you attempted to cancel. This documentation is essential if you need to dispute charges with your bank or file a complaint with the Department of Trade and Industry.
Mistake four: deleting your account instead of canceling your subscription
Deleting your account does not automatically cancel your subscription. Your payment method remains on file with Paddle, and you will continue to be charged. Cancel your subscription first, wait for written confirmation, then delete your account if you wish.
What to expect after you cancel
Cancellation does not happen instantly; understanding the timeline helps you stay in control.
Immediately after cancellation (day 1)
You will receive a confirmation email from Paddle stating your subscription cancellation date and your final billing date. Verify that this date matches your next scheduled billing date. If you canceled before your next billing date, your final charge should be the amount that was already billed. You will not be charged again after this date.
Around your final billing date (day 7-14)
Your final charge will appear on your bank statement, GCash, or Maya. This charge is legitimate because it covers the days you used the service up to your cancellation date. Verify the amount matches the vendor's pricing.
After your final billing date (day 15+)
Check your statement weekly for 4 weeks to ensure no additional charges appear. If a charge appears after your cancellation date, Paddle continued billing you despite your cancellation request. Contact Paddle immediately and demand a refund for all unauthorized charges after your cancellation date. Reference your cancellation confirmation email in your dispute.
How to escalate if Paddle refuses to cancel
You have legal remedies if Paddle ignores your cancellation request or continues charging you.
File a complaint with the department of trade and industry
The DTI is the primary consumer protection authority in the Philippines. If Paddle refuses to cancel your subscription or fails to honor your cancellation request within 14 days, you can file a formal complaint with the DTI. You must provide:
- Your full name and contact details
- Proof of your Paddle transaction (bank statement screenshot)
- Evidence of your cancellation request (email, support ticket screenshot)
- Proof that Paddle continued charging you (subsequent bank statements)
- Your cancellation confirmation email from Paddle (if you received one)
- A written statement describing the dispute and the amount you are claiming
The DTI will investigate your complaint and may issue a cease-and-desist order to Paddle if they find the company violated your consumer rights under Republic Act No. 7394.
File a dispute with your payment provider
Contact your bank, GCash, or Maya customer service and request a chargeback (dispute) for unauthorized charges. Your payment provider can reverse charges made after your cancellation date and credit your account within 15-30 business days. Keep all cancellation confirmation emails and bank statements to support your dispute.
Seek legal advice or small claims court
If the DTI does not resolve your dispute and your losses exceed ₱10,000, you can file a case in small claims court. An attorney can advise you on your specific circumstances. Many Philippine attorneys offer free initial consultations for consumer disputes.
Paddle cancellation checklist
Use this checklist to ensure you complete every step correctly.
| Task | Completed | Date |
|---|---|---|
| Screenshot your Paddle charge from your bank statement | ☐ | ___________ |
| Identify the original software vendor's name | ☐ | ___________ |
| Attempt cancellation through the vendor's app or account settings | ☐ | ___________ |
| Log into Paddle and cancel directly (if not canceled via vendor) | ☐ | ___________ |
| Save your Paddle cancellation confirmation email | ☐ | ___________ |
| Verify no charge appears on your next billing date | ☐ | ___________ |
Paddle's contact and legal address
Paddle.com Inc. is incorporated in the United States and operates Market Limited in the United Kingdom. The primary cancellation and correspondence address is:
Paddle.com Inc.
U.S. Business Address: Paddle operates from U.S. headquarters; however, billing disputes should be directed to your payment provider or the Department of Trade and Industry in the Philippines.
For customers in the Philippines: Contact Paddle's support team through paddle.com/contact or via your Paddle account. For unresolved disputes, escalate to the Department of Trade and Industry at dti.gov.ph or call 02-8747-3100.
At Yafee, we have helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Whether you are canceling Paddle directly or disputing charges with your bank, understanding your rights under Philippine law gives you the confidence to act. If Paddle refuses to cancel your subscription or continues charging you after your cancellation date, document everything and escalate to the DTI or your payment provider. You have legal remedies under the Consumer Act of the Philippines, and Yafee recommends using them. Visit yafee.com for more guidance on canceling digital subscriptions and protecting your payment methods across all platforms.