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Frequently asked questions
Cancel Lasso: Step-by-Step Guide
How to cancel Lasso and stop automatic charges before your next billing cycle
Why you might need to cancel Lasso
Lasso is a subscription-based SaaS platform built for creative teams and event professionals managing campaigns, guest lists, and digital assets across multiple team members. The service operates on automatic renewal, which means charges hit your account on every billing anniversary unless you actively cancel before that date. Many users discover that Lasso does not offer a simple dashboard cancellation button, which is why understanding your cancellation rights under Philippine law and your step-by-step process matters from day one.
Understanding lasso's pricing model and why costs escalate
Lasso charges based on active user licenses, with annual plans starting at ₱53,675 for a single user account. The company operates as Sopsa Eco Innovation, S.A., headquartered in Santo Tirso, Portugal, and processes all payments in USD with automatic currency conversion applied to your Philippine bank card. Your subscription renews automatically on your billing anniversary unless you explicitly cancel, and Lasso does not offer a free trial to new users. This means you begin paying from day one of signup.
The core Lasso plans include unlimited events, in-app support, and event management capacity. The 1 Active User plan costs ₱53,675 per year, the 5 User plan costs ₱223,175 per year, and the 15 User plan costs ₱392,675 per year. If you add extra team members mid-month, Lasso bills those at daily rates (₱198 per extra user per day on the 1 User plan, ₱141 per extra user per day on the 5 User plan), and charges you at the end of the month. This tiered structure means unexpected charges can accumulate without your active approval, which is a primary reason Filipino users seek cancellation.
What happens after you cancel
Once you submit a cancellation request via email, Lasso processes your cancellation effective at the end of your current calendar month. This means you retain full access to your account, all campaigns, and stored assets until the final day of that billing month. After the month ends, your account becomes inaccessible and all data within it is no longer available to you. Consequently, you must export any essential campaign details, guest lists, or design assets before your access expires.
Your consumer rights under philippine law and what they protect
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your explicit right to cancel subscription services and requires service providers to communicate clearly about charges, cancellation terms, and refunds. This law protects you when dealing with Lasso or any foreign SaaS provider billing you in the Philippines.
Your legal position when cancelling Lasso
Under the Consumer Act of the Philippines, you have the right to:
- Cancel any subscription service by direct written communication with the provider
- Receive confirmation that your cancellation has been processed
- Retain access through the end of your paid billing period
- Request a pro-rata refund for unused service if you cancel mid-cycle
- Escalate complaints to the Department of Trade and Industry (DTI) if the company refuses your cancellation or refund
Lasso's own service terms acknowledge these protections by confirming that cancellation stops automatic renewal at the end of your current month. However, no pro-rata refund is automatically issued for mid-cycle cancellations, which means you pay through the end of your billing month even if you cancel on day 5. This is a standard practice in SaaS, but it does not prevent you from requesting a refund if you believe you have been charged unfairly.
What to do if Lasso refuses your cancellation or refund
If Lasso ignores your cancellation email, continues charging your card, or refuses to acknowledge your request, you can file a formal complaint with the Department of Trade and Industry (DTI) Complaint Center. The DTI accepts written complaints from Philippine consumers about unfair billing practices, subscription traps, and service refusals. Document every email you send to Lasso, every billing charge, the dates you contacted them, and any responses (or lack thereof). When you file with the DTI, include these records as evidence. In most cases, companies process refunds or confirm cancellation once they see that a consumer has involved a government authority, because it signals your commitment to fair resolution.
How to cancel Lasso step by step
Lasso does not provide a self-service cancellation button in your account dashboard, so you must communicate your cancellation directly via email to their accounting team. Follow these exact steps to ensure your cancellation is processed and documented.
Step 1: gather your account and billing information
Before you write your cancellation email, collect the following details so your request cannot be delayed or misplaced:
- Your full name as it appears on the Lasso account
- Your email address registered with Lasso
- Your account billing date (the day your subscription renews each month)
- Your current plan name and number of active users
- Your most recent invoice number (find this in your email receipts or billing history)
Step 2: compose your cancellation email
Write a clear, direct email to Lasso's accounting department. Use plain language and include your account details so there is no ambiguity. Your email should follow this structure:
- State your intention clearly in the subject line: "Cancellation Request for Lasso Account"
- Open with your full name and registered email address
- State: "I request immediate cancellation of my Lasso subscription effective at the end of the current billing month."
- Include your account billing date and plan name
- Request written confirmation of your cancellation
- Include your phone number as an alternative contact method
- Close professionally and send from the email address registered to your account
Do not explain why you are cancelling or make requests for early refunds in this email. Keep it brief and focused. A sample opening reads: "I am the account holder for [your email] and request cancellation of my 1 Active User Lasso subscription, currently set to renew on [your renewal date]. Please confirm cancellation in writing within 3 business days."
Step 3: send your email to the correct address
Send your cancellation email to [email protected]. Use a method that provides delivery confirmation, such as Gmail's "Request read receipt" feature or a tracked email service. This creates a dated record that you submitted your cancellation request. Do not send your cancellation via phone, chat, or social media, because these channels do not provide verifiable proof of your request.
Step 4: wait for written confirmation
Lasso should acknowledge your cancellation within 3 to 5 business days. Their response will confirm that your subscription stops renewing at the end of your current billing month and that you retain access until that date. Save this email in a dedicated folder so you have proof of cancellation if a dispute arises later.
Step 5: export all your data before your access expires
Once you receive cancellation confirmation, do not delay in exporting your data. Log into your Lasso account and download any campaigns, guest lists, event details, or design files you need to keep. After your billing month ends, Lasso removes all account data permanently. Yafee recommends creating a backup folder on your computer or cloud storage with all exported files, dated and labeled clearly.
Step 6: verify no further charges appear on your statement
After your billing month ends, check your credit card statement and bank records to confirm that no new Lasso charges appear. If a charge posts after your confirmed cancellation date, contact Lasso immediately and reference your cancellation confirmation email. If they do not reverse the charge within 10 days, file a dispute with your credit card company and provide them with your cancellation email as evidence.
What to do after cancellation
Your account access ends on the last day of your billing month, so you face a transition period where you must move your workflows and data to another platform. Take these steps to ensure a smooth transition.
Transferring your data to a replacement platform
Before your Lasso access expires, export every file and dataset in formats that other event management or creative tools accept, such as CSV or PDF. Research alternative platforms early, such as Eventbrite, Monday.com, or Asana, and import your guest lists and campaign details into your new system while you still have access to Lasso. This prevents data loss and keeps your projects on track during the switch.
Cancelling automatic payment methods
If you used a credit card or digital wallet to pay Lasso, you do not need to cancel the payment method itself, because Lasso stops charging once your cancellation takes effect. However, if you linked your bank account directly to Lasso, log into your bank's online portal and remove Lasso as an authorized company to withdraw funds. This extra step adds a layer of protection against accidental re-billing.
Understanding lasso's refund policy
Lasso does not offer automatic refunds for mid-cycle cancellations, which means if you cancel on day 15 of a 30-day billing month, you lose the unused 15 days of service. However, this does not mean you have no refund option. The Consumer Act of the Philippines permits you to request a pro-rata refund if you believe the service did not meet your expectations or if Lasso failed to deliver promised features.
When you can request a refund
You have grounds to request a refund in the following circumstances:
- Lasso's service experienced extended downtime that prevented you from accessing your account
- Promised features were not available during your billing period
- You signed up under false marketing claims that Lasso did not fulfill
- Lasso charged you for extra users or features you did not authorize
- You cancelled within 30 days of signup due to unmet expectations
How to request a refund
Send a separate email to [email protected] with the subject "Refund Request for Lasso Account" and explain the specific reason you believe you deserve a pro-rata refund. Reference your cancellation confirmation email and include your invoice number. State the exact number of days of unused service and the refund amount you are requesting. Lasso is not legally required to grant your request, but many companies do when they see a consumer has documented their complaint carefully and cited consumer protection law.
Pricing summary for Lasso plans
Use this table to confirm which plan you subscribed to and calculate your potential refund if you cancel mid-cycle.
| Plan name | Active users | Annual cost (PHP) | Monthly cost (PHP) | Cost per extra user per day |
|---|---|---|---|---|
| 1 Active User | 1 | ₱53,675 | ₱4,473 | ₱198 |
| 5 Active Users | 5 | ₱223,175 | ₱18,598 | ₱141 |
| 15 Active Users | 15 | ₱392,675 | ₱32,723 | Included |
Common mistakes to avoid when cancelling Lasso
Cancelling a SaaS subscription involves formal communication and record-keeping, so mistakes are easy to make but completely avoidable. Yafee has guided thousands of users through cancellations, and these are the pitfalls that delay or derail the process most often.
Mistake 1: not sending your cancellation in writing
If you call Lasso on the phone or message them via chat, you have no documented proof that you cancelled. Always send your cancellation via email and request a read receipt. This creates a dated, verifiable record that protects you if a dispute arises later.
Mistake 2: failing to include your account details
Lasso's support team handles hundreds of cancellation requests monthly. If your email does not include your registered email address, account billing date, and plan name, your request may be delayed while they search for your account. Include these details in every email you send.
Mistake 3: cancelling via the wrong email address
Sending your cancellation to a support email or general inquiry address instead of [email protected] may result in your email being routed to the wrong department or overlooked entirely. Always use the designated accounting email for billing and cancellation matters.
Mistake 4: not exporting your data before access expires
Lasso deletes all account data permanently once your subscription ends. If you wait until the last day of your billing month to export campaigns and guest lists, you risk running out of time. Export everything within 48 hours of receiving cancellation confirmation.
Mistake 5: ignoring a charge after your cancellation date
If Lasso charges your card after your billing month ends and your confirmed cancellation date has passed, contact them immediately with your cancellation confirmation email. Do not assume the charge will reverse on its own. If Lasso does not credit your account within 10 days, file a dispute with your credit card company and provide your cancellation email as evidence.
Checklist for cancelling Lasso successfully
Use this checklist to ensure you complete every step and protect yourself throughout the cancellation process.
| Action | Status | Due date |
|---|---|---|
| Gather account details (name, email, billing date, plan, invoice number) | [ ] Complete | Today |
| Compose cancellation email with clear subject line and account information | [ ] Complete | Today |
| Send email to [email protected] with read receipt enabled | [ ] Complete | Today |
| Receive written cancellation confirmation from Lasso | [ ] Complete | Within 5 business days |
| Export all campaigns, guest lists, and files from your Lasso account | [ ] Complete | Within 48 hours of confirmation |
| Create backup folder with all exported data labeled and dated | [ ] Complete | Within 48 hours of confirmation |
Contact information for Lasso and escalation
Send your cancellation request to the following address and file complaints with the DTI if Lasso refuses to comply.
Lasso accounting and cancellation
Email: [email protected]
Company name: Sopsa Eco Innovation, S.A.
Postal address: Parque Industrial da Ermida, Santo Tirso, Portugal
Response time: Lasso typically confirms cancellation within 3 to 5 business days of your email.
Escalation to the department of trade and industry
If Lasso ignores your cancellation request, continues charging your card, or refuses a legitimate refund claim, file a formal complaint with the Department of Trade and Industry (DTI) Complaint Center. The DTI investigates unfair billing practices and subscription disputes involving foreign companies.
Visit the DTI online complaint portal at www.dti.gov.ph or file in person at your nearest DTI Regional Office. Include copies of all emails sent to Lasso, billing statements showing charges after your cancellation date, and your cancellation confirmation (if you received one). The DTI will contact Lasso on your behalf and demand resolution within a set timeframe.
Your cancellation summary and next steps
Cancelling Lasso requires written communication via email to [email protected], confirmation of your cancellation in writing, and timely export of all your data before your access expires at the end of the billing month. The Consumer Act of the Philippines protects your right to cancel and escalate disputes to the DTI if the company refuses to comply. You retain full account access through the end of your paid month, but receive no automatic refund for unused days unless you negotiate one with Lasso directly.
Yafee has helped thousands of consumers cancel SaaS subscriptions and navigate disputes with foreign billing companies. If you encounter resistance from Lasso or are unsure about your rights, consult Yafee's step-by-step guides and legal resources, or contact the DTI directly. Your cancellation is a consumer right, not a favour, and companies are legally required to honour it under Philippine law. Document every step, keep all emails, and escalate promptly if Lasso refuses to comply. Yafee remains your trusted resource throughout this process, ensuring you cancel with confidence and protect your account from further charges.