Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Kartra, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Kartra in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Kartra
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Kartra subscription with zero hassle
1
Fill in the form
Give us your details and those of your Kartra subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Kartra. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Kartra refuses your cancellation.
Frequently asked questions
Cancel Kartra: The Right Way
How to cancel Kartra and protect your business data in the philippines
Why Kartra cancellation matters for philippine businesses
Kartra is an integrated SaaS platform that consolidates email marketing, landing pages, sales funnels, membership management, and automation into one dashboard. Operated by Genesis Digital LLC (based in Las Vegas, Nevada, USA), Kartra serves entrepreneurs, course creators, agencies, and small businesses across the Philippines who pay between ₱3,000 and ₱22,000 per month for access to these bundled tools.
Cancellation becomes critical the moment you decide to leave because Kartra's renewal process is automatic and strict. The company requires at least 10 days' written notice before your next billing cycle to prevent unwanted charges. Furthermore, Kartra retains the right to delete your account data-including contact lists, sales pages, automations, and member portals-at its discretion after closure. If your business relies on these assets, exporting your data before cancellation is not optional; it is a legal and operational necessity.
At Yafee, we guide thousands of Filipino business owners through this process every month. Our legal framework ensures you understand your rights under Philippine consumer law and take concrete steps to protect yourself from surprise charges.
What you lose when you cancel Kartra
Your subscription grants access to contact management tools, funnel-building features, email campaign workflows, checkout pages, member portals, analytics dashboards, and marketing automation. Lower-tier plans include a 5% transaction fee on sales processed through the platform, while Starter, Growth, and Professional tiers offer 0% fees. This consolidation is valuable only as long as you maintain an active account.
Once you cancel, you lose immediate access to all live sales pages, email sequences, membership areas, and stored contact data. Kartra's billing policy permits the company to permanently remove your account and associated client information. Consequently, you must export any customer lists, funnel designs, or automations you intend to keep before submitting your cancellation request. Failing to do so means losing years of customer relationship data.
How billing and renewal work for philippine users
Kartra quotes prices in Philippine pesos but does not offer local payment methods such as GCash, Maya, or bank transfer. You must use an international credit card to maintain your subscription. Annual billing cycles provide discounts of up to 22%, but they also lock you into longer commitment periods. If you cancel mid-contract on an annual plan, Kartra may apply early termination fees depending on the tier you selected.
Document every transaction. Screenshot your billing confirmation emails, invoice statements, and the date you signed up. This paper trail protects you if disputes arise after cancellation. Support response times from Kartra have been historically slow, so email communications via registered contact channels are your strongest evidence in a billing dispute.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your legal foundation when cancelling any subscription service, including Kartra.
Legal protections against unwanted renewal charges
Under Republic Act No. 7394, subscription companies must provide transparent, accessible cancellation mechanisms. The law explicitly prohibits making cancellation harder than signup, hiding cancellation options, or continuing to bill after a subscriber submits a valid cancellation request. The burden of proof rests entirely on Kartra-not on you-to demonstrate that you authorized any charge after cancellation.
Your legal position: If Kartra bills you after you cancel, or fails to honor your cancellation within a reasonable timeframe (typically 5 to 7 business days), the company has violated the Consumer Act. You have the right to dispute those charges through your credit card issuer and escalate your complaint to the Department of Trade and Industry (DTI) or the National Confederation of Cooperatives (NCC).
Furthermore, the Consumer Act guarantees your right to accurate billing information and refunds for services not rendered. If you cancel on day 15 of a 30-day cycle, Kartra must refund the unused portion unless your subscription agreement explicitly prohibits pro-rata refunds. Check your terms carefully; many SaaS companies reserve the right to non-refundable payments, but Philippine law still protects you against unfair practices.
Escalation pathways if Kartra refuses to cancel
If Kartra fails to process your cancellation or disputes your request, your first recourse is the Department of Trade and Industry (DTI). The DTI operates consumer complaint centers across the Philippines and investigates violations of the Consumer Act. File a written complaint detailing your cancellation request date, evidence of submission, and any charges incurred after cancellation. The DTI has enforcement authority and can compel Kartra to refund unauthorized charges.
Alternatively, contact your credit card issuer and initiate a chargeback dispute. Provide documentation of your cancellation attempt and any proof that Kartra continued billing after you requested termination. Credit card companies take unauthorized subscription charges seriously and will often reverse them within 30 to 60 days pending investigation. Yafee recommends pursuing both channels simultaneously-DTI for formal accountability and chargeback for immediate financial recovery.
Step-by-step cancellation methods for Kartra
Kartra offers multiple cancellation pathways, but each requires specific documentation and timing.
Step 1: log into your Kartra account dashboard
Access your Kartra account using your registered email and password. Navigate to the Account or Billing settings section-this is typically found in the top-right menu under your profile name or a gear icon labeled "Settings." Confirm that you can view your current plan details, next billing date, and contact limits. Take a screenshot of this page as proof of your account status.
Step 2: locate and download your data before cancelling
Before submitting any cancellation request, export your critical business data. This includes:
- Contact lists and customer email addresses (download as CSV or text file)
- Sales funnel designs and page templates (screenshot or export if the platform offers this feature)
- Email sequences and automation workflows (document the structure and content)
- Transaction records and sales analytics (download reports covering your entire account lifetime)
- Member portal data and access credentials (if applicable)
Kartra does not guarantee data preservation after account closure. Consequently, you must assume all data will be deleted. Store exports on your personal computer or cloud storage (Google Drive, OneDrive, or Dropbox) with dated file names so you can prove you backed up data before cancellation.
Step 3: calculate your cancellation deadline and notice period
Kartra requires at least 10 days' written notice before your next scheduled billing date to prevent an unwanted renewal charge. Identify your billing date on your account dashboard. If your next billing date is 20 August 2024, you must submit your cancellation request no later than 10 August 2024. If you miss this window, Kartra will charge you for the next cycle, and you will be forced to file a chargeback or escalate to the DTI for a refund.
Mark your cancellation deadline on a calendar and set a reminder at least 2 days before that date. Do not wait until the last moment; processing delays are common, and Yafee has observed cases where support teams claim they "did not receive" cancellation emails sent close to the deadline.
Step 4: submit your cancellation request via the primary contact channel
Kartra does not publicly list a dedicated cancellation form or in-dashboard cancellation button (as of the date of this guide). Consequently, you must contact their support team directly. Use the official support email address listed in your account or on Kartra's website.
Compose a formal, dated email that includes:
- Your full name and the email address registered to your Kartra account
- Your account ID (visible on your billing page)
- Your current plan name and monthly billing amount in pesos
- Your next scheduled billing date
- A clear statement: "I request immediate cancellation of my Kartra subscription effective [date]. Please confirm receipt of this request and provide written confirmation of cancellation."
- Your phone number and a secondary email address for confirmation
Send this email from the address associated with your Kartra account. Do not send from a different email-corporate support teams often reject cancellation requests that fail email verification checks. Copy the email text into a document and save it with the timestamp for your records.
Step 5: request written cancellation confirmation
After submitting your cancellation request, you must receive a written confirmation from Kartra within 5 business days. This confirmation should include your cancellation date, the date your access will terminate, and confirmation that no further billing will occur. If Kartra fails to provide this confirmation, send a follow-up email requesting it explicitly.
In accordance with the Consumer Act of the Philippines, Kartra has a legal obligation to provide written confirmation of cancellation. If the company refuses or delays, document this refusal. This documentation becomes critical evidence if you later dispute unauthorized charges with your credit card issuer or the DTI.
Step 6: verify cancellation on your account and billing statement
Log into your Kartra account 7 days after your cancellation date and confirm that your plan shows as "inactive" or "cancelled." Check your next billing date; it should read "No upcoming charges" or display a date in the past. Do not rely on email confirmation alone-verify directly in your account dashboard.
Monitor your credit card statement for the next 60 days. If Kartra charges you after your cancellation confirmation date, you have clear evidence of an unauthorized renewal. Report this charge to your credit card issuer immediately and reference your cancellation confirmation email in your chargeback dispute.
What to expect after Kartra cancellation
Cancellation is final and irreversible within a short timeframe.
Data deletion and access termination timeline
After your cancellation becomes effective, Kartra will deactivate your login credentials within 24 hours. You will no longer access your funnels, email lists, member portals, or analytics. Kartra's billing policy permits the company to delete your account data and associated customer information within 30 days of cancellation, though the company may retain some data longer for legal or compliance purposes.
If you need to restore your funnels or contact lists after cancellation, you will have only a narrow window-typically 7 to 14 days-to request account reactivation or data retrieval from Kartra support. After this period, the company may deny restoration requests and permanently delete your data. Yafee strongly recommends exporting all data before you submit your cancellation request to avoid this risk entirely.
Refund eligibility and timeframes
Kartra does not advertise a standard refund policy for cancelled subscriptions. In most cases, the company does not issue refunds for the month in which you cancel, even if you cancel on day 1 of a 30-day billing cycle. However, Philippine consumer law may override this practice in your favour.
If you cancel mid-cycle and your agreement does not explicitly state that payments are non-refundable, you may have grounds to request a pro-rata refund under the Consumer Act. For example, if you cancel on day 10 of a 30-day month, you may be entitled to a refund covering the unused 20 days. File this request in writing within 15 days of cancellation, citing the Consumer Act.
If Kartra denies your refund request and you believe the denial violates the Consumer Act, escalate to the DTI or your credit card issuer. Both entities will investigate whether the company's refund policy complies with Philippine consumer protection law.
Kartra pricing breakdown for philippine users
Understanding your billing tier helps you calculate potential refund eligibility and compare the value you received before cancellation.
| Plan | Monthly price (PHP) | Contact limit | Transaction fee | Annual discount |
|---|---|---|---|---|
| Free | ₱0 | 500 | 5% | N/A |
| Starter | ₱3,000 | 2,500 | 0% | 22% |
| Growth | ₱8,000 | 5,000 | 0% | 22% |
| Professional | ₱15,000 | 10,000 | 0% | 22% |
| Enterprise | ₱22,000+ | Unlimited | 0% | Custom |
Monthly commitments renew automatically unless you cancel at least 10 days before your billing date. Annual plans lock you in for 12 months and may include early termination fees. If you paid annually upfront, cancellation mid-contract may not trigger a refund-verify your specific contract terms in your account or confirmation email.
Common cancellation mistakes that cost you money
Many Filipino users unknowingly harm their financial position during cancellation. Stay alert to these traps and protect yourself from additional charges.
Mistake 1: missing the 10-day notice deadline
This is the single most expensive mistake. If your billing date is 20 August and you submit your cancellation request on 15 August, Kartra will still charge you for the next cycle because you did not provide the required 10 days' notice. You then face a chargeback dispute or DTI complaint to recover that money-a process that takes 30 to 90 days.
Calculate backwards from your billing date immediately and set a calendar reminder at least 3 days before your deadline. Do not assume Kartra will "make an exception" or process your cancellation early; the company rarely does.
Mistake 2: cancelling via social media or unofficial channels
Kartra support teams monitor Facebook, Instagram, and Twitter, but cancellation requests submitted through these channels are not legally binding and create no paper trail. The company can claim it never received your request, and you have no documented proof of submission.
Always use the official support email address. Send from your registered account email. Keep a copy of your sent email and the timestamp. This documentation is essential if you later dispute charges with your credit card issuer or escalate to the DTI.
Mistake 3: failing to export your data before cancellation
Once your account closes, Kartra permanently deletes your contact lists, funnel designs, and automations. You cannot recover this data after day 14 following cancellation. If your business depends on email lists or membership rosters, losing this data is catastrophic.
Export everything-contacts, sequences, designs, and transaction records-before you send your cancellation email. Store exports in multiple locations (your computer, cloud storage, and an external drive). This protects you not only against Kartra's data deletion but also against hard drive failure or accidental file loss.
Mistake 4: not checking your billing statement after cancellation
Some users assume that a cancellation email confirmation means they are safe from future charges. In reality, billing system errors occur, and unauthorized renewals happen despite cancellation requests. Check your credit card statement monthly for 60 days after cancellation to confirm no additional charges appear.
If you spot an unexpected Kartra charge, immediately contact your credit card issuer and initiate a chargeback. The sooner you act, the faster the dispute resolves. Yafee recommends setting a phone reminder for day 35 after cancellation to review your statement explicitly for this purpose.
Comparison: Kartra versus alternative platforms
If you are considering cancellation because Kartra no longer fits your business needs, this comparison may help you evaluate alternatives before you leave.
| Platform | Monthly price (PHP) | Email marketing | Sales funnels | Membership platform | Cancellation terms |
|---|---|---|---|---|---|
| Kartra | ₱3,000-₱22,000 | Yes | Yes | Yes | 10 days notice; no refunds |
| Mailchimp | ₱0-₱8,000 | Yes | No | No | Cancel anytime; free tier available |
| ConvertKit | ₱2,900-₱9,000 | Yes | Limited | No | Cancel anytime; 30-day money back |
| ClickFunnels 2.0 | ₱3,500-₱12,000 | No (add-on) | Yes | Limited | 14-day money back; cancel anytime |
| GetResponse | ₱1,500-₱8,500 | Yes | Yes | Limited | Cancel anytime; 30-day money back |
Most competitors offer more flexible cancellation policies and money-back guarantees. If cost, flexibility, or customer support are your cancellation drivers, these platforms may serve you better. Nevertheless, migrating away requires you to export your Kartra data first-a task you must complete before you formally cancel.
Key steps to complete before you submit your cancellation
This checklist ensures you protect your data and legal position throughout the cancellation process.
- Export all contact lists and customer email addresses as CSV files to your computer
- Screenshot all active email sequences, funnel designs, and automation workflows
- Download your sales analytics, transaction reports, and customer transaction history
- Take a screenshot of your next billing date and current plan details
- Write down your Kartra account ID and the email address registered to your account
- Identify your billing date and calculate the 10-day cancellation deadline
- Compose a formal cancellation email referencing your account details and billing date
- Send your cancellation email from your registered account email address
- Save a copy of your sent email with its timestamp
- Create a folder on your computer or cloud storage labeled "Kartra Cancellation" and store all supporting documents there
- Set a reminder to verify cancellation in your account dashboard 7 days after submission
- Set a second reminder to review your credit card statement 60 days after your cancellation confirmation
Completing these steps protects you from unauthorized charges, data loss, and billing disputes that would otherwise require escalation to the DTI or your credit card issuer.
Contact information for Kartra billing and support
Kartra does not publish a Philippines-specific support line or office address. Billing inquiries and cancellations are handled by Genesis Digital LLC, the parent company operating the platform.
Direct your cancellation request to Kartra's official support email address, which is listed in your account settings or on the Kartra website. If you cannot locate an email address, access your account, click "Help" or "Support," and use the contact form to initiate your cancellation request. Document the date and time you submit this form.
If Kartra fails to respond within 5 business days or denies your cancellation, escalate your complaint to:
- Department of Trade and Industry (DTI): File a consumer complaint at any DTI regional office or online at the DTI website. Reference the Consumer Act of the Philippines (Republic Act No. 7394) and provide copies of your cancellation request and Kartra's response.
- Your credit card issuer: Call the customer service number on the back of your credit card and initiate a chargeback dispute for any unauthorized charges after your cancellation confirmation date.
- National Confederation of Cooperatives (NCC): Submit a formal complaint to the NCC if you are a cooperative member or if other avenues do not resolve your dispute.
Final steps and next actions
Cancelling Kartra is straightforward once you understand the 10-day notice requirement, export your data, and submit a formal written request to the correct support channel. The Consumer Act of the Philippines protects you against unauthorized charges and unfair cancellation practices, and you have clear escalation pathways if Kartra refuses to honour your request.
Start by exporting your data today. Then calculate your cancellation deadline, compose your formal request, and send it at least 10 days before your next billing date. Monitor your account and credit card statements over the next 60 days to confirm no unauthorized charges occur. If Kartra breaches your cancellation request, you have legal grounds to dispute those charges through your credit card issuer or the DTI.
Yafee has helped thousands of Philippine-based entrepreneurs and small business owners cancel Kartra without losing data or facing surprise charges. Our expert legal framework, combined with step-by-step procedures tailored to Philippine consumer law, ensures you exit Kartra on your terms. Visit Yafee.com today to access our full cancellation guides, refund calculators, and direct escalation support if your cancellation does not proceed smoothly.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Kartra?
Join over 30,000 users who already trust us.