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Frequently asked questions
Cancel Iboss: The Right Way to Stop Charges
How to cancel Iboss and stop recurring charges in the philippines
What Iboss is and why you might need to cancel
Iboss is a cloud-based cybersecurity platform engineered primarily for organizations, educational institutions, and enterprises that require web filtering, malware protection, and managed internet access across their networks. The service operates as an intermediary between your organization and the internet, filtering traffic according to your security policies and blocking malicious or prohibited content in real time.
In the Philippines, you may have activated an Iboss subscription because your employer, school, or institution mandated it as part of their security infrastructure. While the platform performs its core filtering function effectively, most Filipino users cancel because their organization has migrated to alternative security solutions, the filtering is creating operational bottlenecks, or the cost no longer justifies the security benefit delivered. At Yafee, we help users like you navigate the cancellation process with confidence and clarity.
The subscription model and what you pay annually
Iboss operates exclusively on an automatic renewal subscription model. Annual pricing in Philippine pesos ranges from approximately ₱586.20 per year for a single-user Malware Defense Subscription License to ₱134,000.00 per year for enterprise-grade Core Subscription Licenses, depending on user count and feature requirements. These are binding annual commitments that roll forward automatically unless you submit a formal cancellation request before your renewal date arrives.
The service terms state explicitly that your credit card will be "automatically renewed and billed periodically" once your current subscription term expires. Consequently, if you take no action to cancel, you will be charged again. This automatic billing has caught many Filipino consumers off guard, resulting in unexpected charges months after they believed their subscription had ended naturally. Yafee recommends marking your renewal date in your calendar and initiating cancellation at least 14 days before that date to allow processing time.
Iboss local presence in the philippines
Iboss maintains a business presence in Clark Freeport Zone (Pampanga) and an additional office in Taguig, Metro Manila. However, most Filipino users report significant delays and difficulty reaching responsive local support channels. International calling to US-based support teams remains the primary contact method, creating friction and cost barriers for Filipino customers seeking rapid resolution.
The platform offers no verified self-service cancellation portal accessible to Philippine consumers, no localized Filipino-language support documentation, and no transparent free trial termination process. Consequently, your only dependable cancellation pathway is direct engagement with their global support team via email or international telephone contact.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your legal foundation for subscription cancellation and protects you from unlawful billing practices.
What the consumer act of the philippines guarantees you
Under Republic Act No. 7394, you possess the explicit right to cancel any subscription membership before its renewal date without incurring penalties or unauthorized charges. The law mandates that any business collecting your credit card information must obtain your express written informed consent before charging you and must provide clear written disclosure of all renewal terms, including the specific renewal date and billing amount.
If Iboss continues to bill your payment method after you submit a documented cancellation request, that constitutes a direct violation of your consumer rights under Philippine law. You may escalate formal complaints to the Department of Trade and Industry (DTI) Consumer Protection Group, which investigates disputes between consumers and service providers throughout the Philippines. Yafee emphasizes that documenting every cancellation request you send, including timestamps and contact names, creates an essential audit trail if you need to file an official DTI complaint.
Your legal position on automatic renewal
You are protected. Philippine consumer law prohibits automatic renewal billing unless the merchant has secured your unambiguous prior written authorization and has provided transparent disclosure of all material terms. If Iboss charges you after a documented cancellation request, you have grounds to demand a refund and to escalate the matter to the DTI Consumer Protection Group without cost. The burden of proof that you authorized continued billing rests with Iboss, not with you. Yafee assists consumers in understanding this legal advantage and in documenting their cancellation requests properly.
How to cancel Iboss step by step
This section outlines the specific procedural steps to cancel your Iboss subscription and prevent further charges.
Step one: gather your account information and renewal date
Locate your Iboss billing statement, account dashboard, or confirmation email to identify your subscription renewal date and current plan type. This date is critical because you must submit your cancellation request before this date arrives to prevent the next billing cycle. Write this date down and set a reminder alarm at least 7 days prior.
Retrieve your account number, registered email address, and the credit card last four digits associated with your subscription. You will need this information to confirm your identity when you contact support.
Step two: compose a formal written cancellation request
Draft a brief, professional email addressed to Iboss support that includes the following elements:
- Your full name and registered account email address
- Your Iboss account number
- The last four digits of the credit card on file
- A clear statement: "I hereby request cancellation of my Iboss subscription effective immediately" or "effective [specify date before renewal]"
- The specific date you require cancellation (ideally at least 14 days before automatic renewal)
- A request for written confirmation of cancellation
- A request for confirmation that no further charges will be applied
This formal written approach creates a documented record that satisfies Philippine consumer law requirements and strengthens your position if a dispute arises.
Step three: submit your cancellation request via email and phone
Send your written cancellation email to Iboss support. Since no localized Philippine support email exists, contact their global support team through their official website contact form or their international support email address.
Simultaneously, place a telephone call to their support line to verbally communicate your cancellation intent. Request the name and employee identification number of the support agent you speak with. Ask them to create a support ticket for your cancellation and to provide you with a reference ticket number via email.
Send a follow-up email immediately after your phone call summarizing the conversation, naming the support agent, and restating your cancellation request. This creates a contemporaneous written record of your verbal cancellation attempt.
Step four: monitor your payment method for unauthorized charges
Review your credit card or bank statement weekly for the next 30 days. If Iboss processes any charge after you have submitted your cancellation request, contact your bank or credit card company immediately to report the unauthorized transaction. Your financial institution can initiate a chargeback and recover the funds on your behalf.
Step five: escalate to the department of trade and industry if necessary
If Iboss fails to confirm cancellation in writing within 7 business days or if they continue billing you, file a formal complaint with the Department of Trade and Industry Consumer Protection Group. You may file your complaint online at the DTI website or visit your nearest DTI regional office in the Philippines. Submit copies of your cancellation request emails, support ticket references, and proof of unauthorized charges.
Pricing breakdown and annual cost analysis
Understanding what you are paying clarifies whether cancellation makes financial sense for your situation.
| Subscription type | Annual cost (PHP) | Cost per month (PHP) | User count |
|---|---|---|---|
| Malware Defense Subscription License | ₱586.20 | ₱48.85 | 1 user |
| Advanced Subscription License | ₱2,930.00 | ₱244.17 | 10-50 users |
| Standard Subscription License | ₱14,650.00 | ₱1,220.83 | 50-250 users |
| Enterprise Subscription License | ₱73,250.00 | ₱6,104.17 | 250-1000 users |
| Core Subscription License | ₱134,000.00 | ₱11,166.67 | 1000+ users |
These figures represent standalone subscription fees. Actual costs may be higher if your organization has negotiated custom enterprise agreements or if you require additional premium modules such as Advanced Threat Protection or Secure Email Gateway functionality. Yafee recommends reviewing your most recent invoice to confirm your exact annual liability before cancelling.
What happens after you cancel
Cancellation does not terminate service access immediately in all cases; you deserve clarity on what to expect next.
Service continuation during your paid period
After you submit a cancellation request, Iboss will typically allow your organization to maintain access to the filtering service through the end of your current billing cycle or contract term. If you paid an annual fee in advance, you retain access until that 12-month period expires. You do not receive a pro-rata refund for unused service time unless you meet specific refund eligibility criteria outlined below.
Final billing and account closure confirmation
Within 7 to 10 business days of your cancellation request, Iboss support should send you written confirmation that your account is marked for cancellation and that no further automatic charges will be applied. Retain this email as your proof of cancellation. If you do not receive this confirmation within 10 days, send a follow-up email with the subject line "Cancellation Confirmation Request" and reference your original cancellation request date.
Accessing your account data post-cancellation
Before your access terminates, download any account reports, security logs, or configuration data you may need for compliance or record-keeping purposes. Iboss may not retain your data indefinitely after cancellation, so secure your records in advance.
Refund eligibility and how to claim a refund
Refund policy varies significantly depending on whether you signed a multi-year contract or a standard annual subscription.
Refund conditions for standard annual subscriptions
Iboss does not automatically refund unused subscription time if you cancel before your renewal date. The standard policy treats annual subscriptions as non-refundable unless you cancel within 30 days of your original purchase date. If you subscribed more than 30 days ago, you have no contractual refund right under their standard terms. However, Philippine consumer law may grant you additional protections beyond their stated policy.
Refund requests under philippine consumer law
Although Iboss states that annual subscriptions are non-refundable after 30 days, the Consumer Act of the Philippines allows you to request a refund if you can demonstrate that Iboss engaged in deceptive or fraudulent billing practices, failed to disclose material contract terms, or continued billing you after you submitted a valid cancellation request.
To claim a refund, submit a formal written demand to Iboss support that references the specific transactions you dispute, the dates you submitted cancellation requests, and your grounds for the refund under Philippine law. Request a response within 14 days. If Iboss refuses, escalate your refund demand to the DTI Consumer Protection Group with supporting documentation of your cancellation attempt and the company's refusal.
Chargeback as a refund enforcement mechanism
If Iboss continues billing your credit card or bank account after a documented cancellation request, you retain the right to initiate a chargeback through your financial institution. Contact your bank or credit card company, report the unauthorized transaction, and provide copies of your cancellation request emails. Your financial institution will contact Iboss and recover the disputed funds on your behalf. This process typically takes 30 to 90 days but is a powerful tool to force compliance with your cancellation demand. Yafee recommends keeping all documentation organized for this step.
Common mistakes to avoid when cancelling
Most cancellation failures stem from preventable procedural errors; the good news is that knowing these pitfalls lets you cancel successfully on your first attempt.
Mistake one: relying on telephone cancellation without written confirmation
Verbal cancellation requests over the phone are difficult to prove if a dispute arises. Always follow up every phone conversation with a written email that documents what was discussed, who you spoke with, and the date and time. This creates an irrefutable record that satisfies Philippine legal requirements for evidence of your cancellation intent.
Mistake two: cancelling too close to your renewal date
If you submit your cancellation request fewer than 5 business days before your renewal date, processing delays may prevent Iboss from cancelling before they charge your payment method. Submit your cancellation request at least 14 days before your renewal date to ensure sufficient processing time. Mark this date prominently in your calendar.
Mistake three: not verifying your subscription renewal date
Many users cancel believing they have prevented a charge, only to discover weeks later that Iboss billed them because they miscalculated their renewal date. Check your account dashboard or billing statement to confirm the exact renewal date. Write it down. Do not rely on memory.
Mistake four: failing to preserve cancellation documentation
Save every email exchange, support ticket number, and confirmation message related to your cancellation. Create a folder in your email account labeled "Iboss Cancellation" and store all correspondence there. This documentation is essential if you need to dispute unauthorized charges with your bank or file a complaint with the DTI.
Mistake five: assuming payment method removal cancels your subscription
Deleting your credit card from your Iboss account does not cancel your subscription. Iboss will attempt to collect payment using whatever updated payment method you have on file, or they will suspend your account and pursue collection. You must submit a formal cancellation request; removing your payment method is merely a secondary protective step, not a cancellation method.
Cancellation timeline and what to expect
Understanding the cancellation sequence helps you monitor whether Iboss is processing your request on schedule.
| Timeline | Action you take or expect | Critical deadline |
|---|---|---|
| Day 1 | Submit written cancellation email and place phone call to support | At least 14 days before renewal |
| Day 1 (same day) | Send follow-up email documenting your phone conversation | Within 2 hours of phone call |
| Days 2-5 | Receive written cancellation confirmation from support | Do not wait beyond day 7 |
| Days 6-7 | If no confirmation received, send escalation email referencing your original request | Day 7 after initial request |
| Days 8-14 | Monitor bank statement for any unauthorized charges | Leading up to renewal date |
| Day 15+ | If charged after cancellation, file chargeback or DTI complaint | Within 60 days of unauthorized charge |
When you should keep Iboss instead of cancelling
Cancellation is not always the right choice; evaluate whether keeping your subscription makes sense.
Reasons to maintain your Iboss subscription
Keep Iboss if your organization genuinely depends on web filtering for compliance with industry regulations such as HIPAA, PCI-DSS, or Philippine Data Privacy Act requirements. Retain the service if your staff or student population requires protection against malware and phishing attacks as part of your core security strategy. Continue your subscription if your organization has no immediate migration timeline to alternative security platforms and the annual cost remains justified by the filtering benefit delivered.
Reasons to cancel immediately
Cancel if Iboss filtering is blocking legitimate business websites or productivity applications without valid security justification. Terminate your subscription if your organization has already selected an alternative cybersecurity platform and is in the process of deploying it. Initiate cancellation if the annual cost has become unaffordable relative to your organization's current budget or security priorities. Cancel if Iboss has failed to respond to support requests within 10 business days or if their technical performance is unreliable.
Address and contact information for Iboss in the philippines
Direct your cancellation correspondence to the following Iboss offices in the Philippines. Although no dedicated Philippine cancellation email address exists, sending written correspondence to their physical offices creates an additional documented touchpoint.
Iboss Philippines office (Clark Freeport Zone, Pampanga): Submit written cancellation requests to the main office address for Iboss operations in Clark Freeport Zone. Contact their global support team via phone or email first; if they do not respond within 10 business days, escalate by sending certified mail to this physical office address with a request for signed delivery confirmation.
Iboss Philippines office (Taguig, Metro Manila): The Taguig Metro Manila office serves as an alternative contact point. Send your cancellation request to this address if the Clark Freeport Zone office does not respond promptly.
Global support contact: Initiate your cancellation request through Iboss's official website contact form or by phone to their primary US-based support line. This is your first point of contact; follow up with written email confirmation the same day.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges across the Philippines by providing clear legal guidance and practical step-by-step procedures. Your cancellation request, when submitted properly with written documentation, is enforceable under Philippine consumer law. Do not hesitate to escalate to the DTI if Iboss fails to comply with your cancellation demand within the specified timeframe.