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Frequently asked questions
Cancel Getcontact: The Right Way
How to cancel Getcontact and stop unexpected charges in the philippines
What Getcontact is and why you should understand cancellation before you subscribe
Getcontact is a caller identification and spam-blocking app that identifies unknown callers, searches phone numbers, and blocks spam using a crowdsourced database. The service runs on a freemium model: you access basic features free, but paid plans unlock premium functionality including private searches, viewer insights, and ad removal. For Philippine users, the critical issue emerges when you realise the app charges your account automatically every month, yet provides no clear path to cancel inside the app itself.
Getcontact subscriptions auto-renew automatically unless you cancel at least 24 hours before your renewal date. Many Filipino users subscribe for a specific feature, forget about the subscription, and then discover recurring charges on their GCash, Maya, or credit card statement weeks or months later. You must understand your cancellation options before you subscribe, which is why Yafee has created this definitive cancellation guide. Yafee specialises in helping consumers navigate subscription traps and recover from unexpected billing.
How much Getcontact charges and which payment methods appear on your statement
Getcontact offers two paid subscription tiers beyond the free version. Premium membership costs PHP 159.00 per month or PHP 979.00 annually, while Professional membership carries higher pricing for advanced users. When you subscribe, charges appear on your bank or digital wallet statement as "Getcontact" or "Addr Com," which is the parent company name registered in the Philippines. The frustration is not the price itself-it is the silence after subscription. You receive no reminder before renewal, no countdown notification, and no visible cancel button in the app or website.
Why cancellation is deliberately difficult and where the confusion originates
Your cancellation path depends entirely on where you made the purchase. If you subscribed through Apple App Store, you must cancel through Apple. If you subscribed through Google Play, you must cancel through Google. If you subscribed directly on the Getcontact website, you handle cancellation differently again. Most users search for a cancel option in the app, find nothing, give up, and pay again the following month. This deliberate fragmentation is what Yafee helps you navigate with precision.
Your consumer rights under philippine law and the department of trade and industry
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you purchase services, including digital subscriptions like Getcontact.
What the consumer act of the philippines guarantees you
Under Republic Act No. 7394, you have the statutory right to cancel a service within a reasonable period. The company must disclose auto-renewal terms clearly and conspicuously before you agree to them. If Getcontact fails to provide this transparency or makes cancellation unreasonably difficult, you have legal grounds to dispute the charges. Furthermore, if the company charges you after you have submitted a valid cancellation request, you can escalate to the Department of Trade and Industry (DTI), which has authority to order refunds and impose penalties on the company.
Yafee emphasises that you must document everything from the moment you decide to cancel. Collect screenshots of your cancellation request, confirmation emails from Getcontact or your payment platform, and bank statements showing the charges. This evidence is essential if you need to file a complaint with the DTI or dispute the charge with your bank.
Your legal position on refunds and disputed charges
Although Getcontact publishes a non-refund policy, this clause does not override your statutory consumer protection rights under Philippine law. If you cancel before the renewal date, the company cannot legally charge you. If you are charged after cancellation, you have grounds to dispute the transaction. Contact your bank or digital wallet provider immediately-BDO, BPI, GCash, Maya, and other Philippine payment platforms reverse charges when you provide evidence of a cancellation request. If the company refuses to refund you, file a formal complaint with the DTI. Yafee recommends escalating to the DTI only after your bank has denied relief, as the DTI investigation process requires proof of your cancellation attempt and the company's refusal to honour it.
How to cancel Getcontact on apple app store
Apple App Store subscriptions are managed through your Apple ID, not through the Getcontact app itself.
Step 1: open the app store app on your iPhone or iPad
Navigate to the App Store application on your Apple device. You cannot cancel an App Store subscription through the Getcontact app or the Getcontact website-Apple controls all subscription management for apps purchased through the App Store.
Step 2: access your account menu
Tap the profile icon in the top-right corner of the App Store home screen. This opens your account menu. Select "Subscriptions" from the list of options.
Step 3: find Getcontact in your active subscriptions
You will see a list of all active subscriptions tied to your Apple ID. Locate "Getcontact" in this list. If you do not see it, you may have already cancelled it, or you purchased the subscription through a different payment platform (Google Play or the Getcontact website).
Step 4: tap Getcontact and select cancel subscription
Tap on the Getcontact entry. A detailed view of your subscription will appear, showing your renewal date, price, and a "Cancel Subscription" button. Tap this button.
Step 5: confirm your cancellation
Apple will ask you to confirm that you want to cancel. You may see options to keep the subscription with a discount or pause it temporarily. Select "Cancel" to proceed. Apple will send you a confirmation email to your registered email address.
Step 6: take a screenshot of the cancellation confirmation
Immediately after cancellation, screenshot the confirmation screen. This is your proof of cancellation. Save this image and forward it to your own email for safekeeping. You will need this if Getcontact charges you again after the cancellation date.
How to cancel Getcontact on google play
Google Play subscriptions are managed through your Google account and the Google Play Store app, not within Getcontact itself.
Step 1: open google play store on your android device
Launch the Google Play Store app. You cannot cancel a Google Play subscription through the Getcontact app or website-Google manages all subscription cancellations for apps purchased through Google Play.
Step 2: navigate to your account and subscriptions
Tap your profile icon in the top-right corner. Select "Manage your Google Account" and then navigate to the "Payments and subscriptions" tab. Alternatively, open Google Play, tap the profile icon, and select "Subscriptions" directly.
Step 3: locate Getcontact in your subscriptions list
Scroll through your active subscriptions until you find Getcontact. If it is not listed, you may have subscribed through Apple App Store or the Getcontact website instead.
Step 4: tap Getcontact and select cancel
Tap the Getcontact subscription entry. This will open the subscription details page, showing your renewal date and price. Tap "Cancel subscription" at the bottom of the screen.
Step 5: confirm cancellation and review the final message
Google Play will ask you to confirm cancellation and may offer retention incentives. Select "Yes, cancel subscription" to finalise your cancellation. Google will display a final confirmation message stating when your subscription ends-usually immediately if you cancel before the renewal date.
Step 6: photograph or screenshot the confirmation
Take a screenshot of the final confirmation page showing the cancellation completion. Google also sends a confirmation email; save both for your records.
How to cancel Getcontact if you subscribed on the website or through direct billing
If you subscribed directly on the Getcontact website rather than through Apple or Google, your cancellation process is different.
Step 1: visit the Getcontact website and log in
Go to the Getcontact website and sign in with your account credentials. Navigate to your account settings or profile page. Look for a section labelled "Subscription," "Billing," "Payment," or "Account Management."
Step 2: find your subscription details
Locate your active subscription information. This section should display your subscription tier, renewal date, and billing history. If you cannot find this section, check your email for a subscription confirmation or invoice that may contain a link to your subscription management page.
Step 3: identify and click the cancel option
Search for a "Cancel Subscription," "Manage Subscription," or "Downgrade" button. Getcontact's website may obscure this option, so you may need to explore account settings thoroughly. If no cancellation option exists on the website, proceed to Step 4.
Step 4: contact Getcontact support if no cancel button appears
If you cannot find a cancellation option on the website, email Getcontact support directly. Write a clear email stating your request to cancel your subscription effective immediately, include your account email address and the phone number associated with your account, and request written confirmation of cancellation. Send this email to the official Getcontact support address and keep a copy for your records.
Step 5: document your cancellation request
Whether you cancelled through the website or via email, take a screenshot of the confirmation page or save the confirmation email. This is your proof of cancellation. Yafee recommends keeping this evidence for at least three months in case Getcontact charges you again.
Pricing breakdown and what you pay each month
Understanding Getcontact's pricing structure helps you decide whether cancellation is the right choice for your situation.
| Subscription tier | Monthly price | Annual price | Key features |
|---|---|---|---|
| Free | PHP 0.00 | PHP 0.00 | Basic caller identification, limited search results |
| Premium | PHP 159.00 | PHP 979.00 | Private searches, viewer insights, ad removal |
| Professional | PHP 299.00+ | Varies by region | Advanced analytics, priority support, bulk search |
Most Philippine users subscribe to the Premium tier at PHP 159.00 monthly. If you subscribe annually, you pay approximately PHP 979.00 upfront, which amounts to roughly PHP 81.58 per month if calculated across 12 months-a modest saving. However, if you forget to cancel and your annual subscription auto-renews, you lose the entire annual payment unless you successfully dispute it with your bank or the DTI.
Common mistakes to avoid when cancelling Getcontact
Cancelling a subscription should be straightforward, and you can avoid most problems by following these steps precisely.
Mistake 1: assuming the app has a cancel button
Many users open the Getcontact app, search for a subscription or settings menu, and give up when they find no cancel option. This is deliberate-Getcontact does not provide a cancel button in the app because it wants to discourage cancellation. You must cancel through your payment platform: Apple App Store, Google Play, or directly on the Getcontact website. Yafee cannot emphasise this strongly enough: the app does not control your subscription.
Mistake 2: cancelling less than 24 hours before renewal
Getcontact requires you to cancel at least 24 hours before your renewal date. If you cancel within 24 hours of renewal, the system may not process your cancellation in time, and you will be charged again. Check your renewal date in your subscription settings and cancel as soon as possible, ideally 5 to 7 days before renewal.
Mistake 3: not taking screenshots or saving confirmation emails
After you cancel, take a screenshot immediately and save any confirmation email you receive. If Getcontact charges you again despite your cancellation, you will need proof that you cancelled. Without this evidence, your bank and the DTI will have difficulty helping you recover the funds.
Mistake 4: ignoring charges after cancellation
If you are charged after you cancelled, act immediately. Do not wait for the next billing cycle. Contact your bank or digital wallet provider within 24 hours and dispute the charge, citing your cancellation request. Most Philippine banks reverse charges within 3 to 5 business days if you provide evidence of cancellation. Yafee recommends disputing charges quickly because older transactions are harder to reverse.
What happens after you cancel Getcontact
Once your cancellation is confirmed, you still have access to your account until the end of your current billing period.
Access during your final billing period
If you cancel on day 5 of a 30-day billing cycle, you retain full Premium or Professional access until day 35 (the end of your current period). You will not lose functionality immediately. After your current period ends, your account reverts to the free tier. You can still use Getcontact free features indefinitely.
What to do if you want to resubscribe later
If you cancel and later decide to resubscribe, you can do so at any time through the same platform where you originally subscribed. There is no penalty or re-activation fee. Your previous data (saved contacts, search history) may or may not be available depending on Getcontact's data retention policy; check your account when you log back in.
How to dispute a charge and request a refund
If Getcontact charges you after you cancelled, or if you were charged without authorisation, you have multiple paths to recover your money.
Step 1: contact your bank or digital wallet provider within 24 hours
Call or message your bank (BDO, BPI, Metrobank, Unionbank, or your provider) or your digital wallet (GCash, Maya, Globe, Smart Money). Explain that you cancelled your Getcontact subscription but were charged anyway. Request a chargeback or reversal. Provide your cancellation proof (screenshot or confirmation email) if they ask.
Step 2: file a formal dispute if the bank denies your claim
If your bank refuses to reverse the charge, request a formal dispute form. Fill this out completely, attach your cancellation proof, and submit it within the timeframe your bank specifies (usually 30 days from the charge). Your bank will investigate and respond within 10 to 15 business days.
Step 3: escalate to the department of trade and industry if bank disputes fail
If your bank denies your dispute claim, file a formal complaint with the DTI. You can file online at www.dti.gov.ph or visit your local DTI office in person. Include your bank statement, cancellation proof, and copies of all correspondence with Getcontact and your bank. The DTI will send a formal inquiry to Getcontact, which must respond. The DTI investigation typically takes 30 to 60 days. If Getcontact cannot justify the charge, the DTI will order a refund. Yafee recommends filing with the DTI only after your bank has denied relief, as this demonstrates that you have exhausted private remedies.
Checklist: steps to cancel Getcontact safely
Use this checklist to ensure you cancel correctly and protect yourself from further charges.
- Identify where you subscribed (Apple App Store, Google Play, or Getcontact website)
- Note your renewal date from your subscription details or recent invoice
- Cancel at least 24 hours before your renewal date
- Take a screenshot of the cancellation confirmation immediately
- Save any confirmation email you receive
- Check your bank or wallet statement 3 to 5 days after your renewal date to confirm no charge appears
- If charged despite cancellation, contact your bank within 24 hours
- Keep all cancellation proof for at least 90 days
- File a DTI complaint if your bank denies your dispute
When you should cancel versus when you might keep your subscription
Cancellation is the right choice in some situations but not in others.
| Reason to cancel | Reason to keep |
|---|---|
| You use the app infrequently or not at all | You receive multiple spam calls daily and the blocking works for you |
| You cannot afford PHP 159.00 per month | You value privacy searches and viewer insights |
| The free tier meets your needs | You use professional features for business networking |
| You prefer competing apps like Truecaller or Viber | You have been a long-term user satisfied with the service |
If you use the free tier and forget you subscribed, cancellation is almost certainly the right choice. If you actively use premium features and can afford the cost, keeping your subscription may make sense. Yafee helps you understand this decision clearly before you commit to any choice.
Address and contact information for escalation
If Getcontact refuses to refund you or honour your cancellation, contact these agencies.
Getcontact parent company address
Addr Com (the parent company of Getcontact) is registered in multiple jurisdictions. For Philippine billing inquiries and complaints, contact Getcontact support through the official website at getcontact.com or through your app's help section.
Department of trade and industry contact details
File consumer complaints with the DTI if Getcontact or your bank fails to resolve your dispute:
- DTI website: www.dti.gov.ph
- DTI hotline: 1-386-1500 (landline) or 0917-506-1500 (mobile)
- Submit complaints online or visit your provincial DTI office in person
- Bring proof of cancellation, bank statements, and all correspondence
Philippine bank dispute hotlines
Contact your bank immediately if you are charged after cancellation:
- BDO: 1-800-1-8631
- BPI: 1-8-BPI-HELP (1-8274-4357)
- Metrobank: 1-800-1-METRO (1-800-1-63876)
- GCash: +63-917-754-0000
- Maya: Contact through the app's customer support feature
Summary and your path forward
Cancelling Getcontact requires you to identify your subscription platform, locate the cancellation option, and submit your cancellation request at least 24 hours before renewal. The process differs between Apple App Store, Google Play, and direct website subscriptions, so follow the platform-specific steps above precisely. If you are charged after cancellation, dispute the charge with your bank immediately and escalate to the DTI if your bank denies your claim. The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel and recover unauthorised charges.
Yafee understands that subscription management can be confusing, especially when companies deliberately obscure the cancellation process. That is why Yafee has created this detailed guide-to empower you with clear legal frameworks, step-by-step procedures, and contact information for every escalation path. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by following these exact steps. Whether you are cancelling Getcontact today or protecting yourself from future subscription traps, Yafee stands with you. Visit yafee.com to explore more cancellation guides and subscription dispute resolution resources. Your right to cancel is law, and Yafee makes sure you know how to exercise it.