Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Easeus, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Easeus in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Easeus
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Easeus subscription with zero hassle
1
Fill in the form
Give us your details and those of your Easeus subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Easeus. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Easeus refuses your cancellation.
Frequently asked questions
Cancel EaseUS: The Right Way to Stop Charges
How to cancel EaseUS in the philippines and stop recurring charges
What EaseUS is and why you may need to cancel
EaseUS is a software company that sells data recovery, backup, disk management, and video editing tools. The business operates from Chengdu, China under Chengdu YIWO Tech Development Co., Ltd., and charges users globally through easeus.com. If you subscribed to one of their recurring plans-such as EaseUS Video Editor Monthly at approximately ₱1,000.00 or EaseUS Todo Backup Home-you likely want to stop the charges before your next billing cycle.
Many Filipino users land here because they signed up for a monthly or annual subscription, used the software briefly, then realized they no longer need it. Cancelling immediately is the right move, and Yafee has guided thousands of consumers through this exact situation across the Philippines.
Why cancellation matters now
EaseUS operates on automatic renewal. Once your trial ends or your first billing period closes, the company charges your card again unless you cancel beforehand. If you do not act, charges will recur monthly or annually depending on your plan. The longer you wait, the more you lose.
Common EaseUS products and subscription types
Not every EaseUS purchase requires cancellation. Understanding which type you bought is your first step.
- EaseUS Video Editor Monthly (₱1,000.00) - recurring subscription, must cancel
- EaseUS Todo Backup Home Monthly (₱1,000.00) - recurring subscription, must cancel
- Annual plans (₱2,500.00 approx.) - recurring but longer billing cycle, must cancel
- Lifetime licenses (₱4,000.00 approx.) - one-time purchase, no cancellation needed
- Data recovery tools with monthly billing - recurring subscription, must cancel
- App Store or Google Play subscriptions - cancel through Apple or Google, not EaseUS directly
If you own a lifetime license, you already paid once and own the software forever. If you enrolled in a monthly or annual plan, you must cancel actively to prevent renewal.
Your legal rights as a consumer in the philippines
Philippine consumer law grants you specific protections when you cancel digital subscriptions.
What the consumer act of the philippines protects
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your right to cancel any service contract without penalty if the company fails to disclose material terms clearly. Material terms include the auto-renewal trigger, the cancellation method, fees, and commitment periods. EaseUS does not prominently display its cancellation instructions or auto-renewal clause on its main website, which may constitute a breach of this transparency requirement.
Under the same law, you have the right to request a refund if you cancel within 14 days of purchase and have not used the service substantially. Yafee recommends preserving all billing confirmations and correspondence as evidence if you need to escalate your case.
Your legal position on cancellation
You are entitled to:
- Cancel your subscription without incurring penalties or hidden fees
- Receive written confirmation of cancellation from the payment processor or EaseUS
- Request a refund for the current billing period if you cancel within 14 days of the charge date
- Dispute unauthorized or continued charges through your bank or credit card company
- Escalate unresolved complaints to the Department of Trade and Industry (DTI) Consumer Complaints and Counseling Office
Escalation path if EaseUS refuses cancellation
If EaseUS or its payment processor denies your cancellation or ignores your request, you have a formal recourse pathway.
- Submit a formal written cancellation request to the support email address associated with your subscription (typically [email protected]) with your order number, subscription name, and desired cancellation date
- Allow 5 business days for a response
- If EaseUS denies the request or fails to respond, contact the payment processor directly (2Checkout or Cleverbridge, depending on your original charge) with the same details and request a refund
- If both EaseUS and the payment processor refuse, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaints and Counseling Office, either online at konsyumer.gov.ph or by visiting your regional DTI office
- Provide the DTI with copies of all emails, billing statements, and cancellation requests as supporting evidence
How EaseUS charges and who processes your payment
Identifying your payment processor is critical because cancellation steps differ depending on who handled your transaction.
Payment processors used by EaseUS
EaseUS does not process payments directly. Your charge went through one of these intermediaries:
- 2Checkout - a third-party payment gateway that handles most EaseUS subscriptions. If your receipt or email says "Verifone" or "2Checkout", this is your processor
- Cleverbridge - another payment processor used by EaseUS, particularly for larger transactions. Look for "Cleverbridge" in your billing email
- Apple App Store or Google Play - if you downloaded EaseUS software from the App Store (iPhone/iPad) or Google Play (Android), you subscribed through Apple or Google, not directly through EaseUS
Check your credit card statement or your email receipt. The processor's name will appear on the charge description and in all confirmation emails.
Why payment processors matter for cancellation
Each processor has its own cancellation portal and procedures. Yafee emphasizes this because many users attempt to cancel through EaseUS directly, only to discover that EaseUS has no cancellation interface-you must cancel through the processor instead. This disconnect is a common trap.
Pricing breakdown for common EaseUS subscriptions
Understanding your subscription cost helps you calculate how much you save by cancelling immediately.
| Product | Billing period | Approximate cost (PHP) | Auto-renewal |
|---|---|---|---|
| EaseUS Video Editor Monthly | Monthly | ₱1,000 | Yes |
| EaseUS Todo Backup Home Monthly | Monthly | ₱1,000 | Yes |
| Data Recovery Wizard Monthly | Monthly | ₱800-₱1,200 | Yes |
| Annual plans (all products) | Yearly | ₱2,500-₱3,500 | Yes |
| Lifetime license (one-time) | One-time | ₱4,000-₱6,000 | No |
Exchange rates and promotional discounts affect the exact peso amount you see. Your credit card statement shows the precise charge. If you cancel a monthly subscription today, you avoid all future monthly charges; if you cancel an annual plan, you stop the next yearly renewal.
Step-by-step cancellation process for EaseUS subscriptions
Follow these procedures based on where you purchased and how you pay.
Identify your payment processor first
Before you cancel, determine which processor charged you. Find your billing email or credit card statement and look for one of these names:
- 2Checkout or Verifone
- Cleverbridge
- Apple Inc. or App Store
- Google Inc. or Google Play
Once you identify the processor, jump to the relevant cancellation section below.
Cancel if you paid through 2Checkout
- Go to 2checkout.com and sign in with the email address you used to buy the EaseUS subscription
- Click "Account" or "My Account" in the top menu
- Locate "Active Subscriptions" or "Recurring Billing" in the dashboard
- Find the EaseUS subscription in the list (it will show the product name and next billing date)
- Click "Cancel Subscription" or the trash/delete icon next to the subscription
- Confirm the cancellation when prompted
- 2Checkout will show you the effective cancellation date and your remaining access period
- You will receive a cancellation confirmation email within 1 hour
- Save this email as proof of cancellation
If you cannot locate your 2Checkout account, use the "Forgot Password" option and reset your credentials. If you still cannot find the subscription, contact 2Checkout support directly with your order number.
Cancel if you paid through cleverbridge
- Go to cleverbridge.com and locate the login area (typically labeled "My Account" or "Customer Login")
- Sign in with the email address associated with your EaseUS purchase
- Navigate to "Subscriptions" or "Recurring Orders" in your account dashboard
- Identify the EaseUS subscription entry (displays product name, renewal date, and price)
- Click "Cancel" or "Deactivate" next to the subscription
- Confirm the cancellation
- Cleverbridge will display your cancellation effective date
- You will receive a cancellation notification via the email on file
- Record the confirmation reference number for your records
Cleverbridge occasionally asks for a cancellation reason. You may skip this or enter "No longer needed"-it does not affect your cancellation.
Cancel if you subscribed through the apple app store
- On your iPhone, iPad, or Mac, open the Settings app
- Tap your name at the top of the screen (or "iTunes & App Store" on older iOS versions)
- Select "Subscriptions"
- Find the EaseUS subscription in the list (it will show "Active" or the renewal date)
- Tap the EaseUS subscription
- Tap "Cancel Subscription" or "Edit Subscription"
- Confirm the cancellation
- Apple will confirm the cancellation date
- You will retain access until the current billing period ends
- You receive an email confirmation from Apple
If you use a Mac instead, the process is identical: Settings > [Your Name] > Subscriptions > Find EaseUS > Click the Edit button > Cancel.
Cancel if you subscribed through google play
- On your Android device, open the Google Play Store app
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find and tap the EaseUS subscription
- Tap "Cancel subscription"
- Confirm the cancellation and select your reason (optional)
- Google will show the date your subscription ends
- You keep access until the final day of your current billing cycle
- Google sends a cancellation confirmation to your registered email
Unlike 2Checkout and Cleverbridge, Google Play cancellations take effect immediately, but you retain full access until your paid period expires.
Cancel by contacting EaseUS support directly
If you cannot access your payment processor account or you purchased years ago and cannot locate your payment method, contact EaseUS support directly:
- Send an email to [email protected] with the subject line "Subscription Cancellation Request"
- Include in your email:
- Your full name and the email address linked to the subscription
- The product name (e.g., "EaseUS Video Editor")
- Your order number (from your billing receipt)
- Your desired cancellation date (today or a specific date)
- A request for written confirmation once the cancellation is processed
- Allow 5 business days for a response
- If EaseUS does not respond, follow up with a second email marked "URGENT"
- Save all correspondence as proof of your cancellation attempt
EaseUS support can sometimes cancel subscriptions manually, especially if your payment processor account is compromised or inaccessible. However, Yafee advises that direct contact is slower than cancelling through the payment processor yourself.
What happens after you cancel your EaseUS subscription
Cancellation is not immediate termination-you retain access for the remainder of your paid period.
Timeline and access after cancellation
When you cancel, you do not lose access immediately. Instead:
- You retain full access to EaseUS software until the end of your current billing cycle (e.g., if you pay monthly on the 15th and cancel on the 10th, you keep access until the end of that month)
- No new charge appears on your next billing date
- You receive a cancellation confirmation email from the payment processor within 24 hours
- Your account status changes to "Cancelled" or "Inactive" in the payment processor's system
This grace period protects you from sudden software lockout and gives you time to export any files or data you created with the EaseUS tool.
Verify cancellation in your account
After cancelling, confirm the cancellation took effect:
- Log back into your payment processor account (2Checkout, Cleverbridge, Apple, or Google)
- Navigate to your subscriptions or active orders section
- Check that the EaseUS subscription now shows as "Cancelled", "Inactive", or no longer appears in your active list
- Check your email for a cancellation confirmation from the processor
- Review your next expected billing date: it should be gone or show "No renewal"
If the subscription still shows as "Active" or you see a future billing date, the cancellation did not process. Return to the cancellation section and attempt the process again, or contact the payment processor's support line.
Refund eligibility and requesting your money back
Cancellation stops future charges, but refunds depend on timing and usage.
When you are eligible for a refund
You can request a refund if you meet either condition:
- You cancel within 14 days of the charge date and have not substantially used the software
- EaseUS failed to disclose material terms (such as auto-renewal or the cancellation method) before you subscribed
If you cancel 20 days after a charge, or if you have used the software regularly, a refund is unlikely. However, you can always request one-the worst outcome is a decline.
How to request a refund
- Send an email to [email protected] or your payment processor's refund department with the subject "Refund Request for Order [Your Order Number]"
- Provide:
- The exact charge date and amount
- Your order number
- A brief reason (e.g., "Did not meet my needs" or "Product not as described")
- The date you are making the request (to show if it falls within 14 days)
- Wait 7-10 business days for a response
- If the processor approves the refund, the funds return to your original payment method within 5-10 business days (your bank processes the credit)
- If the processor denies the refund, escalate to your bank or credit card company and request a chargeback if you believe the charge was unauthorized or the terms were not disclosed
Yafee advises that banks and credit card companies frequently approve chargebacks for cancelled subscriptions with good-faith refund requests and documented cancellation attempts.
Common mistakes to avoid when cancelling EaseUS
You are close to cancelling successfully-these traps catch many users, but you can sidestep them.
Mistake 1: cancelling only through EaseUS, not through the payment processor
Many users email EaseUS support and assume they are done. However, EaseUS does not always relay the cancellation to the payment processor immediately, and charges can still recur. Always cancel directly through 2Checkout, Cleverbridge, Apple, or Google. Then send an email to EaseUS as backup confirmation.
Mistake 2: not checking your bank statement after cancellation
A failed cancellation often goes unnoticed because users do not monitor their statements. Circle your next expected billing date on your calendar and check your card 2-3 days after that date. If a charge appears after cancellation, contact the payment processor and your bank immediately.
Mistake 3: deleting cancellation confirmation emails
Save every cancellation email you receive. If charges recur or disputes arise, these emails are your proof that you cancelled in good faith. Store them in a dedicated folder or take screenshots.
Mistake 4: confusing trial periods with paid subscriptions
Some EaseUS trials convert to paid subscriptions automatically. If you are on a free trial, cancelling the trial does not cancel the future paid subscription. Always log into your payment processor account to verify whether an active paid subscription exists before assuming you are protected.
Mistake 5: giving up after one support email
If EaseUS support does not respond within 5 business days, send a second email or contact the payment processor directly. Silence from support does not mean your cancellation is pending-it often means your email was missed or your support tier is low priority.
After cancellation: steps to take next
Cancelling is only the first step. Here is what to do after your subscription ends.
Export or back up your data
If you created or edited files using EaseUS software during your subscription, export them before access ends. Many EaseUS tools do not allow data export after cancellation. Download any recovery data, backup files, or project files to your computer or cloud storage.
Monitor your billing for recurring charges
Set a phone reminder for 3 days after your final billing date. Check your bank statement to confirm no new charge appears. If a charge does appear, immediately contact your bank and request a dispute or chargeback, then notify the payment processor and Yafee can help you escalate to the DTI if necessary.
Keep records organized
Retain a folder (physical or digital) containing:
- Your original purchase receipt
- All cancellation confirmation emails
- Proof that no further charges occurred (a screenshot of your cancelled subscription status)
- Any bank statements showing the cancellation date and no subsequent charges
These records protect you if disputes arise later and are essential for DTI complaints.
Comparison of cancellation methods
Choose the fastest and most reliable cancellation path based on your payment method.
| Payment method | Cancellation speed | Difficulty level | Best for |
|---|---|---|---|
| 2Checkout portal (fastest) | Instant | Very easy | Most direct EaseUS purchases |
| Cleverbridge portal | Instant | Very easy | EaseUS enterprise or older subscriptions |
| Apple App Store | Instant | Easy | iPhone or iPad app subscriptions |
| Google Play | Instant | Easy | Android app subscriptions |
| EaseUS support email | 5-10 days | Moderate | Lost account access or payment method unclear |
The payment processor portals (2Checkout, Cleverbridge, Apple, Google) are always faster and more reliable than email support. Start there.
Addressing common questions and concerns
Yafee recognizes that cancellation anxiety is common, especially when dealing with foreign companies and payment processors. Here are answers to questions many Filipino users face.
Will cancelling damage my credit score?
No. Cancelling a subscription does not affect your credit or credit score. Credit scores are based on loan history, not subscription cancellations. Yafee advises that cancelling a subscription is a consumer right, not a financial liability.
Can EaseUS charge me after i cancel?
Once you cancel directly through your payment processor (2Checkout, Cleverbridge, Apple, or Google), EaseUS loses access to charge your card. The payment processor terminates the recurring charge authorization. However, if cancellation did not process correctly, future charges are possible. This is why verification of cancellation is essential.
What if i want to reactivate my subscription later?
You can resubscribe to EaseUS at any time by purchasing a new subscription through easeus.com or your preferred app store. Resubscribing is a separate purchase and will not restore your cancelled subscription or recover payments made before cancellation.
Does cancelling delete my data?
Cancelling your subscription does not automatically delete files or data you created in EaseUS. However, access to the software terminates, so you cannot create new files or use EaseUS recovery features after your paid period ends. Export all important data before the cancellation date.
Contact information and next steps
If you need further assistance after reviewing this guide, use the contact details below.
EaseUS support contact
EaseUS support team can be reached at [email protected]. Response time is typically 5 business days. When you contact them, include your order number, subscription name, and the cancellation date you are requesting.
Payment processor support contacts
2Checkout: Visit 2checkout.com and use the "Contact Us" form, or email [email protected]. Response time is typically 24-48 hours.
Cleverbridge: Visit cleverbridge.com and locate "Support" in the footer. You can also email [email protected]. Response time is typically 24-48 hours.
Apple App Store: Go to reportaproblem.apple.com and select "Subscriptions" to file a cancellation issue. Response is typically immediate or within 24 hours.
Google Play: Visit support.google.com/googleplay and navigate to "Manage my subscriptions" for cancellation help. Support is available 24/7.
Escalation to philippine consumer authorities
If EaseUS or the payment processor refuses to cancel or refund your money, escalate to the Department of Trade and Industry (DTI) Consumer Complaints and Counseling Office.
Online complaint: Visit konsyumer.gov.ph and file a formal complaint. Include all emails, billing records, and cancellation attempts as attachments.
In-person complaint: Visit your regional DTI office (listed on dti.gov.ph). Bring copies of all documentation.
Chargeback with your bank
If unauthorized charges appear after you cancel, contact your bank or credit card company and request a dispute or chargeback. Provide your cancellation confirmation emails and bank statements as evidence. Banks typically process disputes within 30-60 days and often rule in favor of the consumer if documentation is clear.
Summary and final checklist
You now have the knowledge and steps to cancel EaseUS confidently. Follow this final checklist to confirm you have completed every stage.
| Task | Status | Deadline |
|---|---|---|
| Identify your payment processor (2Checkout, Cleverbridge, Apple, or Google) | ☐ Done | Today |
| Log into the processor's portal and cancel the subscription | ☐ Done | Today |
| Save the cancellation confirmation email | ☐ Done | Today |
| Send backup cancellation email to [email protected] | ☐ Done | Within 24 hours |
| Verify cancellation status in your processor account | ☐ Done | Within 48 hours |
| Monitor your bank statement on the next billing date | ☐ Done | Within 3 days of next billing date |
Yafee has helped thousands of consumers across the Philippines cancel unwanted software subscriptions and recover funds. You have already taken the hardest step-educating yourself on the process and your rights under the Consumer Act of the Philippines. The remaining steps are straightforward: identify your processor, log in, click cancel, and verify. Follow this guide, keep your records safe, and you will avoid future charges.
If complications arise-if your payment processor denies cancellation, if charges recur, or if support ignores your requests-you have a clear escalation path through the DTI and your bank. Yafee and consumer protection authorities stand behind you. The law is on your side. Act today, and your subscription ends today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Easeus?
Join over 30,000 users who already trust us.