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Frequently asked questions
Cancel Dux-Soup: The Right Way
How to cancel Dux-Soup and stop recurring LinkedIn automation charges today
What is Dux-Soup and why filipino users cancel
Dux-Soup is a LinkedIn automation tool built by Supertec BV (Breda, Netherlands) that runs as a Chrome extension to automate profile visits, connection requests, message sequences, and lead management. Sales teams, recruiters, and agencies across the Philippines use it to scale outreach without manual daily LinkedIn work.
The service operates on an automatic renewal subscription model. Your payment renews each month or year unless you actively log in and cancel your account. Many Filipino users cancel Dux-Soup for the same core reasons: unexpected recurring charges appear on their GCash, Maya, or bank account after a trial period ends, the monthly peso cost adds up alongside other SaaS subscriptions, or they shifted to free LinkedIn prospecting strategies instead.
The critical fact is this: deleting the Chrome extension does not stop your billing. You must log into your Dux-Soup account dashboard and manually cancel your subscription, or your card will continue to be charged monthly or yearly. Yafee has helped thousands of consumers in the Philippines navigate SaaS cancellation, and this guide walks you through every step to stop those charges today, not next month.
How Dux-Soup pricing works in philippine pesos
Dux-Soup offers three paid tiers, each available on monthly or annual billing cycles. Annual plans offer a discount compared to paying month-to-month, but you commit to a longer renewal period.
| Plan | Billing period | Approximate PHP cost | What you get |
|---|---|---|---|
| Pro Dux (monthly) | Every month | ₱849 | Basic automation |
| Pro Dux (annual) | Once per year | ₱7,641/year | Basic automation |
| Turbo Dux (monthly) | Every month | ₱2,755 | Drip campaigns + analytics |
| Turbo Dux (annual) | Once per year | ₱24,792/year | Drip campaigns + analytics |
| Cloud Dux (monthly) | Every month | ₱4,149 | Always-on cloud automation |
| Cloud Dux (annual) | Once per year | ₱37,341/year | Always-on cloud automation |
Exchange rates between USD and PHP fluctuate daily, so your actual peso charge may vary slightly from month to month. Check your latest billing invoice to confirm the exact amount currently being charged to your card. Many Filipino users report that understanding their true cost is the first step toward deciding whether to cancel or downgrade to a lower tier.
Common reasons filipino users cancel Dux-Soup
You may be considering cancellation for any of these reasons. The most frequently cited reason is surprise recurring charges that appeared after a free trial ended without a clear renewal reminder. Others cancel because they adopted a manual LinkedIn strategy instead, switched to a competitor automation tool with better local customer support, or found that the monthly peso amount accumulates too quickly when stacked with other subscriptions.
Some users cancel because they underestimated the time required to set up and manage automation workflows. Yafee recommends reviewing your last three months of charges before you decide: if you have not logged in or used the tool in that time, cancellation is almost certainly the right move to preserve your cash flow.
Your legal position under philippine consumer law
As a consumer purchasing Dux-Soup in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which governs unfair or deceptive practices in subscription and subscription-like contracts.
What the consumer act of the philippines guarantees you
Under Republic Act No. 7394, you have the right to receive clear, truthful information about renewal terms, billing frequency, and cancellation methods before you are charged. Furthermore, the law prohibits suppliers from charging you without obtaining prior informed consent to automatic renewal terms.
Consequently, if Dux-Soup charged you without giving you a clear, written cancellation method before the charge occurred, you have grounds to dispute that charge and request a refund. The National Trade Dispute Settlement Office (NTDSO) of the Department of Trade and Industry (DTI) is the enforcement body responsible for investigating complaints against vendors who violate Republic Act No. 7394.
Your right to cancel and stop billing immediately
You have the absolute right to cancel your Dux-Soup subscription at any time. Once you submit your cancellation through your account dashboard, your billing must stop at the end of your current billing cycle (for monthly subscribers) or upon confirmation (for annual subscribers). In accordance with the Consumer Act of the Philippines, Dux-Soup cannot charge you again after you have submitted a valid cancellation request, nor can they impose penalties or "early termination fees" for cancelling a subscription service.
Your legal position is clear: cancellation is your right, and you should exercise it immediately if you no longer wish to be charged. Yafee advises you to document every step of your cancellation by taking screenshots of confirmation emails and dashboard messages, because these records protect you if you need to escalate a dispute to the DTI later.
How to cancel Dux-Soup step by step
Follow this exact procedure to cancel your account and stop recurring charges on your GCash, Maya, or bank card.
Step one: log in to your Dux-Soup account dashboard
Open your web browser and navigate to the Dux-Soup login page (typically dux-soup.com/login or accessed through the Chrome extension menu). Enter the email address and password associated with your account. If you have forgotten your password, click the "Forgot password?" link and follow the email recovery instructions.
Step two: locate your account and billing settings
Once you are logged in, look for the account settings or profile menu, usually positioned in the top right corner of the dashboard. Click on your profile icon or the settings gear icon. Select "Account settings" or "Billing" from the dropdown menu. This section shows your active plan, next renewal date, and payment method on file.
Step three: find and click the cancel subscription option
Within the billing or account settings section, scroll down to find the subscription management area. You should see your current plan (Pro Dux, Turbo Dux, or Cloud Dux) displayed with renewal information. Look for a button or link labeled "Cancel subscription", "End subscription", or "Manage subscription". Click on this option.
Step four: confirm your cancellation reason and submit
Dux-Soup may ask you to select a cancellation reason from a dropdown menu (for example, "Too expensive", "Not using it", "Switching tools"). This step is optional; you are not obligated to provide a reason, though feedback helps the company improve. Review the confirmation message, which should specify that your billing will stop at the end of your current cycle or immediately, depending on your plan type.
Click the final "Confirm cancellation" or "Cancel my subscription" button. Your screen should display a confirmation message stating that your subscription has been cancelled. This confirmation page or the follow-up email is your proof of cancellation; take a screenshot or save the email for your records.
Step five: verify the cancellation in your email inbox
Within a few minutes of submitting your cancellation, you should receive a confirmation email from Dux-Soup (usually from support or [email protected] or a similar address). This email will specify the date your subscription ends and confirm that you will not be charged again. If you do not receive this confirmation within 24 hours, log back into your dashboard and verify that your plan status now reads "Cancelled" instead of "Active".
Step six: monitor your billing for the next two months
After you cancel, continue to monitor your GCash, Maya, or bank account transactions for the next 30 to 60 days to confirm that no further Dux-Soup charges appear. If you are on a monthly plan, you may see one final charge for the remainder of your current billing cycle (this is normal and expected). Annual subscribers should not see any further charges after the cancellation date. If an unexpected charge does appear after your cancellation date, escalate immediately (see "What to do if charges continue after cancellation" below).
What happens after you cancel Dux-Soup
Cancellation is now complete, and you are protected from further billing. Here is what to expect in the days and weeks following your request.
Your access to Dux-Soup ends on your renewal date
You will retain access to your Dux-Soup account and the Chrome extension until your current billing period expires. For example, if you cancel on the 15th of the month but your monthly renewal is on the 20th, you can still use Dux-Soup until the 20th. After that date, the extension will stop functioning and you will be logged out. You will not be charged for that day forward.
Request a refund if you were overcharged
If you believe you were charged incorrectly, or if Dux-Soup continued to charge you after you requested cancellation, you have the right to request a refund under the Consumer Act of the Philippines. Log back into your account (if still active) and contact Dux-Soup support directly with a formal refund request, referencing your cancellation date and any unauthorized charges. Yafee recommends being specific: cite the charge dates, amounts in PHP, and the proof of your cancellation request (your screenshot or confirmation email).
Most reputable SaaS providers will issue a refund for charges incurred after a valid cancellation date within 5 to 10 business days. If Dux-Soup refuses, you may escalate your complaint to the DTI's NTDSO, which will investigate on your behalf at no cost to you.
Remove the chrome extension from your browser
After your cancellation date passes, uninstall the Dux-Soup Chrome extension by opening Chrome, clicking the three-dot menu, selecting "More tools" then "Extensions", finding Dux-Soup, and clicking the "Remove" button. This step is not required (the extension will simply stop working), but it keeps your browser clean and removes any confusing reminders of the service.
Cancellation troubleshooting and common mistakes
You are not alone if you encounter obstacles during cancellation. Most issues resolve quickly once you know exactly where to look.
Mistake one: assuming the chrome extension is cancelled when you delete it
The single most common error is deleting the Dux-Soup Chrome extension from your browser and believing your subscription is now cancelled. It is not. The extension is only a user interface; your subscription and billing remain active in Dux-Soup's system. Your card will continue to be charged every month or year until you log into your account dashboard and submit an official cancellation request. Do not rely on deleting the extension alone.
Mistake two: forgetting to confirm your cancellation with a screenshot
After you click "Confirm cancellation", you see a confirmation page on your screen. Take a screenshot of this page immediately, before you close the browser tab. This screenshot is your proof that you requested cancellation on a specific date. If Dux-Soup later disputes your cancellation or charges you again, you will need this visual evidence to support your refund claim or DTI complaint.
Mistake three: cancelling during an annual billing cycle without understanding refund terms
If you purchased an annual plan and cancel mid-year, Dux-Soup's standard policy is to end your access at the end of your current year, not to issue a pro-rata refund. Nevertheless, if you cancel within 14 days of your initial purchase (often called a "cooling off" period in consumer protection law), you may be entitled to a full refund under Republic Act No. 7394. Contact Dux-Soup support immediately if you fall within this window, citing the Consumer Act of the Philippines and requesting a full refund.
Mistake four: not checking your email confirmation for the cancellation date
Your confirmation email will specify exactly when your subscription ends. If it says "Your subscription ends on 15 June 2024", you may see a final charge on or just before that date; this is normal. However, if you see charges after 15 June, those charges are unauthorized and you must dispute them. Many Filipino users mistakenly assume every post-cancellation charge is an error; in fact, one final charge on your renewal date is expected if you cancel mid-cycle.
Contact Dux-Soup directly if cancellation fails
If you cannot locate the cancellation button in your dashboard, or if your cancellation request was not processed, contact Dux-Soup support directly before escalating to the DTI.
Dux-Soup's primary contact details
Dux-Soup (Supertec BV) is registered at the following address and supports customer inquiries in English:
Supertec BV
Houtkaai 143
4813 XC Breda
Netherlands
Email support is typically available through their website support portal or at [email protected] (verify the correct address on their official website before sending). In your email, reference your account email address, the subscription plan you wish to cancel, and the phrase "I request immediate cancellation of my Dux-Soup subscription under Republic Act No. 7394 of the Philippines". This language signals to their support team that you are invoking your consumer rights and expect a prompt response.
Yafee recommends sending this email via a tracked method (such as registered email or a service that provides a read receipt) so you have proof that Dux-Soup received your cancellation request. Allow 5 to 7 business days for a response.
Escalate to the DTI if Dux-Soup refuses to cancel
If Dux-Soup does not process your cancellation within 7 days, or if they refuse and you believe this violates the Consumer Act of the Philippines, file a formal complaint with the DTI.
File a complaint with the national trade dispute settlement office
Visit the DTI online dispute resolution portal at http://odrrec.dti.gov.ph or contact the DTI consumer affairs hotline. Provide the following information: your full name and address in the Philippines, your Dux-Soup account email, the subscription plan and monthly/yearly charge amount in PHP, the date you requested cancellation, and proof (screenshots, emails, or your confirmation page image) showing your cancellation request. The DTI will issue a formal notice to Dux-Soup requiring them to respond within 15 days. If Dux-Soup cannot justify the charges, the DTI will order them to refund you.
This process costs you nothing and requires no lawyer. The DTI exists specifically to protect Filipino consumers against unfair billing practices by foreign and domestic companies.
How to avoid this situation in the future
Now that you understand the cancellation process, here are practical steps to take before you subscribe to any SaaS service like Dux-Soup in the future.
| Action | Why it matters |
|---|---|
| Always review the cancellation process before you pay | If a service makes cancellation hard to find or complicated, that is a red flag. Reputable companies like Yafee recommend services that offer one-click or dashboard cancellation. |
| Set a reminder for 7 days before your trial ends | Mark your phone calendar to check your subscription status one week before your free trial ends. This gives you time to cancel before the first charge hits your card. |
| Use a separate virtual card or prepaid number for trials | Many financial apps (like GCash) let you create temporary card numbers. Use these for trial signups so the original card is never charged if you forget to cancel. |
| Ask for a refund within 14 days of your first charge if unsure | Republic Act No. 7394 grants you a cooling-off period. If you change your mind within 14 days, request a full refund before that window closes. |
| Save all confirmation emails and screenshots | Your email archive and screenshots are your legal proof. Never delete them until 90 days after you cancel, in case you need to dispute charges later. |
Final checklist: confirming your cancellation is complete
Use this checklist to verify that your Dux-Soup cancellation is done and you are fully protected from future billing.
- You have logged into your Dux-Soup account dashboard and clicked "Cancel subscription".
- You have received a confirmation email from Dux-Soup stating your subscription is cancelled and specifying the end date.
- You have taken a screenshot of the on-screen cancellation confirmation message.
- You have saved the cancellation confirmation email to a folder you can access later if needed.
- You have monitored your GCash, Maya, or bank account for any charges in the 7 days following cancellation; no unauthorized charges have appeared.
- You have deleted or disabled the Dux-Soup Chrome extension from your browser.
- If an unexpected charge does appear after your cancellation date, you have documented it and contacted Dux-Soup support with your proof within 7 days.
Yafee has guided thousands of consumers through SaaS cancellations across the Philippines, and the cancellation process for Dux-Soup is now complete. You no longer have to worry about phantom charges on your card, and your cash flow is back in your control. If you have any further questions about your rights or need assistance drafting a DTI complaint, Yafee remains your trusted resource for consumer contract law clarity.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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