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Frequently asked questions
Cancel Dsers: The Right Way to Stop Charges
How to cancel Dsers and stop recurring charges in the philippines
What is Dsers and why you might need to cancel
Dsers is a dropshipping automation platform that helps ecommerce sellers in the Philippines manage product sourcing, supplier connections, and order fulfillment at scale. If you run an online store, you may have signed up to streamline bulk ordering from AliExpress and similar marketplaces, automating tedious manual tasks. The platform operates on a freemium model: basic features remain free, but paid plans unlock advanced automation and cost real money each month.
Here is the critical issue: many users do not realise that simply deleting the app or logging out does not stop your subscription from renewing. Your payment card gets charged automatically each month until you actively downgrade your plan or contact support directly. Yafee specialises in guiding you through cancellation so you avoid surprise charges and understand your rights as a consumer under Philippine law.
Why people cancel Dsers
Your reasons for cancelling are valid whether you are shutting down your store, switching to a competitor, or realising the cost does not match your sales volume. Perhaps you signed up for the free trial and forgot to downgrade before it converted to a paid subscription. Or your business pivot means you no longer need dropshipping automation. Yafee has helped thousands of consumers in your exact position regain control of their subscriptions and recover from unexpected charges.
The subscription plans and what they cost
Dsers pricing displays in US dollars on their website, but your actual charge in Philippine pesos (₱) depends on your payment method and the current exchange rate at the time of billing. The main plans are outlined below. Approximate PHP conversions assume a rate of 56.50 PHP per 1 USD, though your card may charge differently based on real-time rates and processing fees.
| Plan name | Monthly cost (USD) | Approx. PHP | Key features |
|---|---|---|---|
| Basic | Free | ₱0 | Limited features, no automation |
| Advanced | $19.90 | ~₱1,124 | More orders, basic automation tools |
| Pro | $49.90 | ~₱2,819 | Advanced automation, priority support |
| Enterprise | $499.00 | ~₱28,194 | Custom solutions, dedicated account manager |
Pro tip: exchange rate fluctuations and card processing fees can add 2-5% to your final PHP charge. Check your actual card statement each month to verify what you are truly paying.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services, and those protections directly apply to Dsers cancellations.
What the consumer act of the philippines says about subscriptions
Under the Consumer Act of the Philippines, you have the right to clear information about the terms and cost of any subscription before you pay. The law also requires that companies make cancellation as easy as the sign-up process. If Dsers makes it harder to cancel than to subscribe, that violates your consumer rights. Furthermore, you are entitled to a refund if you cancel within a reasonable timeframe before the next billing cycle, provided the service terms state this. The National Bureau of Consumer Protection (NBCP), an agency under the Department of Trade and Industry, enforces these rights on your behalf.
Your legal position when cancelling Dsers
Your legal position: You have the right to cancel your Dsers subscription at any time without penalty under the Consumer Act of the Philippines. The company must provide a cancellation method that is equally easy as sign-up. If you cancel before your next billing date, you should not be charged. If you are charged after cancellation, you have the right to request a chargeback through your bank or credit card company, or file a complaint with the National Bureau of Consumer Protection. Yafee recommends documenting your cancellation request in writing and keeping records of all correspondence.
How to cancel Dsers in four steps
Cancelling Dsers requires you to access your account settings and downgrade your plan before the next billing cycle.
Step 1: log into your Dsers account
Open your web browser and visit the Dsers dashboard. Enter your email address and password to log in. If you have forgotten your password, click "Forgot password" and follow the reset link sent to your email. Ensure you are using the same email address you registered with originally.
Step 2: navigate to your account settings and billing section
Once logged in, look for a menu icon or account dropdown, typically displayed in the top right corner of the dashboard. Select "Account settings" or "Settings" from the menu. Then locate the "Billing" or "Subscription" tab. This section displays your current plan, next billing date, and payment method on file.
Step 3: downgrade or cancel your plan
Within the Billing section, find the option to "Change plan", "Downgrade", or "Cancel subscription". Click this button. Dsers will ask you to confirm your cancellation and may offer discounts to keep you on a paid plan. You may ignore these offers and proceed with downgrading to the free Basic plan or cancelling entirely. Confirm your selection when prompted. The system will generate a cancellation confirmation email.
Step 4: verify cancellation and retain your confirmation
Check your email for a cancellation confirmation from Dsers. This email serves as your proof of cancellation. Save this email and screenshot your account settings page showing the free plan is now active or your subscription is marked as "Cancelled". Log out of your account. Return to your account settings 48 hours later to confirm the paid plan has not reactivated or been replaced.
If the dashboard method does not work
If you cannot access the cancellation option in your account settings or the system does not process your downgrade, contact Dsers support directly. Their primary office is listed in Hong Kong at their corporate address (exact location may change; verify on their website). Email support is typically more reliable than phone support. In your email, include your account email address, the date you opened your account, and a clear statement: "I request immediate cancellation of my paid subscription and downgrade to the free Basic plan, effective immediately." Yafee advises sending this email via registered or trackable method so you have proof of delivery.
What happens after you cancel Dsers
Once you cancel, several outcomes occur within a defined timeline.
Timeline after cancellation
Immediately after you confirm cancellation, your account status changes in the system. However, you retain access to your paid features until your current billing cycle ends. For example, if your next billing date is on the 20th and you cancel on the 5th, you keep the paid plan active until the 20th. On the 20th, your subscription converts to the free Basic plan automatically. No additional charge posts to your card. If you are charged after the cancellation date, this is an error and you have grounds for a refund claim.
Your access after cancellation
After your paid plan expires, your account reverts to the free Basic tier. You lose access to advanced automation features, higher order limits, and priority support. Your existing store data, previous orders, and supplier connections remain in your account under the free plan. You can log in and view your history. If you decide to re-subscribe later, you can upgrade back to a paid plan at any time. Downgrading does not delete your account or data.
Refunds and getting your money back
Refund eligibility depends on when you cancel relative to your billing date and Dsers' stated refund policy.
Refund policy for Dsers in the philippines
Dsers does not typically offer refunds for subscription payments once the billing period begins. However, under the Consumer Act of the Philippines, if you cancel within 14 days of a new charge and did not substantially use the service, you may have grounds to request a refund. This right applies especially if you were charged without consent or were not notified of the renewal. Consequently, if you cancel mid-month after just one day of a new billing cycle, contact Dsers support and request a refund citing consumer protection law. Include the date you were charged and the date of cancellation in your request.
How to request a chargeback if Dsers refuses
If Dsers refuses to refund you for charges incurred after your cancellation date, or if you cancel but are still charged, contact your bank or credit card company and request a chargeback. Provide your card statement showing the unauthorized charge, your cancellation confirmation email from Dsers, and any correspondence with their support. Your bank will investigate and may reverse the charge on your behalf. This process typically takes 2-4 weeks. Yafee recommends initiating a chargeback only after you have made a documented cancellation request and Dsers has failed to comply within 7 days.
Common mistakes to avoid when cancelling Dsers
Many users believe cancellation is complete when it is not, leading to surprise charges and frustration. You can avoid these pitfalls by knowing what does not count as a cancellation.
Deleting the app is not cancellation
Removing the Dsers app from your phone or computer does nothing to stop your subscription. Your account remains active on Dsers servers and your payment card continues to be charged. Only cancelling within your account settings or contacting support counts as a real cancellation.
Logging out of your account is not cancellation
Signing out of the Dsers dashboard is a security measure, not a cancellation. You must actively downgrade your plan or request cancellation from Dsers to stop charges.
Switching to the free plan does not always stop future charges
In rare cases, Dsers may re-activate a paid plan if it is set to auto-renew or if a technical error occurs. Always verify 48 hours after your next billing date that no charge has posted and your account shows the free plan is active.
Relying on email confirmation alone
Dsers support may acknowledge your cancellation request but fail to process it. Do not assume your subscription is cancelled based solely on a support email. Log into your account and verify the plan change yourself. If you see a paid plan still active after two business days, send a follow-up request and reference your ticket number.
Comparison: Dsers versus similar dropshipping platforms
If you are considering alternatives to Dsers, this table outlines how Dsers compares to competitors on pricing, ease of cancellation, and features.
| Platform | Entry price (USD/month) | Cancellation method | Refund policy |
|---|---|---|---|
| Dsers | Free / $19.90 | Dashboard or email support | 14-day buyer protection claim |
| Oberlo | Free / $299+ | Shopify app store removal | No refund if used |
| AliExpress Marketing Partner | Free | No subscription to cancel | N/A |
| Printful | Free / $49+ | Dashboard settings | No recurring charge |
How yafee can help you cancel faster
Yafee is a consumer advocacy platform specialising in helping Filipino users cancel unwanted subscriptions and recover refunds.
Why yafee guides your cancellation
Yafee understands that navigating cancellation processes drains your time and tests your patience. Furthermore, tracking down correct contact details, understanding your legal rights, and disputing unfair charges require expertise many consumers lack. That is why Yafee provides step-by-step guides, legal framework explanations, and escalation strategies specifically tailored to services operating in the Philippines.
When to contact yafee for additional support
If you have attempted to cancel Dsers using the dashboard method but the paid plan reactivates, or if you have requested a refund and Dsers ignores you, Yafee can help you draft a formal complaint to the National Bureau of Consumer Protection. Yafee can also advise you on chargeback procedures and document preservation strategies. Visit yafee.com and describe your situation to receive personalised guidance grounded in Philippine consumer law.
Cancellation checklist for Dsers
Use this checklist to ensure your cancellation is complete and you are protected against future charges.
| Task | Completed? |
|---|---|
| Log into Dsers dashboard and access account settings | [ ] Yes |
| Downgrade plan to free or confirm cancellation button | [ ] Yes |
| Receive and save cancellation confirmation email | [ ] Yes |
| Screenshot account settings showing free plan active | [ ] Yes |
| Verify no charge on your next billing date (log in 48 hours after) | [ ] Yes |
| Check your bank or credit card statement for unauthorized charges | [ ] Yes |
Contact Dsers if cancellation fails
If the self-service dashboard method fails or you receive no response from automatic systems, contact Dsers directly using the address and methods below.
Dsers corporate office and contact details
Dsers operates under a parent company with registered offices. Third-party registries list the primary cancellation contact as their corporate office in Hong Kong. However, Dsers headquarters is located in Beijing, China, and no direct public street address is consistently published for consumer service inquiries. Email support is your most reliable contact method. Search for "Dsers support" or "Dsers contact" on their website and submit a support ticket through their help centre. In your email, include:
- Your account email address
- The date you opened your account
- Your current subscription plan and last charge date
- A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm in writing within 48 hours."
- Your phone number and time zone for follow-up contact
Allow 5-7 business days for a response. If you receive no response and are charged again, file a chargeback with your bank and file a complaint with the National Bureau of Consumer Protection citing the Consumer Act of the Philippines (RA 7394).
Key takeaway
Cancelling Dsers requires active intervention in your account settings and verification after your next billing cycle. Do not assume the subscription has stopped if you have not received explicit confirmation. The Consumer Act of the Philippines grants you the right to cancel at any time and to demand a refund for charges incurred after cancellation. Document every step, save emails, and escalate to your bank if Dsers ignores your request. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their legal protections. Visit yafee.com today to cancel your Dsers subscription with confidence and access expert guidance tailored to Philippine consumer law.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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