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Frequently asked questions
Cancel Crocoblock: The Right Way
How to cancel Crocoblock before your annual charge renews
Understanding Crocoblock and why users cancel
Crocoblock is a premium WordPress plugin suite designed for Elementor users who build websites, landing pages, and e-commerce solutions with dynamic content and advanced filtering tools. You pay in US dollars, which your Philippine bank converts to pesos at its own exchange rate, and your subscription renews automatically each year unless you cancel before the billing cycle ends. Thousands of Philippine users cancel annually because the renewal fee arrives without clear warning, or because the cancellation process is buried several menus deep inside your account dashboard.
What Crocoblock gives you
Your subscription includes access to a library of premium plugins, regular software updates, email support, and licenses for custom post types, dynamic listings, advanced filters, WooCommerce layouts, and popup builders. The service appeals to web designers, freelancers, and small agencies who need a complete toolkit without building from scratch. In accordance with Yafee's commitment to transparency, you should understand that Crocoblock does not offer a trial period, so cancellation becomes your only exit if the service does not match your workflow.
Why philippine users cancel Crocoblock
Users most often cancel because they switch to competing page builders, move away from WordPress entirely, or discover that Crocoblock's feature set exceeds their actual needs. Others cancel after discovering that Crocoblock support does not clearly advertise Philippine payment methods like GCash or Maya, requiring an international credit card instead. A third group cancels because they did not realize renewal was automatic and the charge surprised them. At Yafee, we help you navigate all these scenarios with a clear, step-by-step cancellation process so you avoid additional charges.
Crocoblock pricing in philippine pesos
Crocoblock publishes all pricing in US dollars and does not offer PHP-denominated pricing on their website, meaning your final peso amount varies based on your bank's foreign exchange rate and any transaction fees they apply.
| Plan name | USD price | PHP estimate | Billing cycle | Best for |
|---|---|---|---|---|
| Custom Subscription | $43.00 | ₱2,430 | Annual | Single-site users |
| All-Inclusive Yearly | $199.00 | ₱11,244 | Annual | Growing agencies |
| All-Inclusive Premium | $399.00 | ₱22,544 | Annual | High-volume sites |
| Freelance Lifetime | $750.00 | ₱42,375 | One-time | Long-term users |
Note: Your bank applies foreign exchange conversion at its own rate, usually 1-3% higher than the interbank mid-market rate. Check your statement to see the exact PHP amount charged to your card.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you purchase any service, including digital subscriptions like Crocoblock, and it gives you specific rights over cancellation and billing.
What philippine law says about auto-renewal and cancellation
Under the Consumer Act of the Philippines, companies must clearly disclose their renewal terms before you complete your purchase, and they must provide you with a straightforward cancellation mechanism. Consequently, if Crocoblock fails to make cancellation obvious or refuses to process your cancellation request, you have grounds to dispute the charge through your bank or escalate to the Department of Trade and Industry (DTI).
Furthermore, you have the right to cancel before your next billing cycle without penalty. If a charge appears on your card after you submit a valid cancellation request, your bank can reverse it under the Consumer Act framework, and you may file a formal complaint with the DTI Consumer Assistance and Mediation Service if Crocoblock disputes the reversal.
Your legal position
You have the right to cancel your Crocoblock subscription at any time before your renewal date. Crocoblock must honor your cancellation and must not charge you again. If you dispute a renewal charge with your bank, cite the Consumer Act of the Philippines (RA 7394). If Crocoblock refuses to refund a charge made after you cancelled, you can file a complaint with the DTI, which has enforcement power over unfair billing practices.
How to cancel Crocoblock step by step
Cancellation happens inside your Crocoblock account dashboard and takes approximately 5-10 minutes from login to confirmation email.
Step 1: log into your Crocoblock account
- Open your browser and navigate to the Crocoblock login page (typically app.crocoblock.com or via their main website).
- Enter your registered email address and password.
- Click the "Log In" or "Sign In" button.
- If you have two-factor authentication enabled, complete that step.
Step 2: navigate to your purchase and billing details
- Once logged in, look for a menu on the left sidebar or top navigation bar labeled "Account", "Settings", "Profile", or "Billing".
- Click on "Purchase Details", "Subscriptions", or "Billing" (the exact label varies depending on when Crocoblock last updated their interface).
- You should now see a list of your active subscriptions and their renewal dates.
Step 3: locate your active subscription and access cancellation options
- Find the Crocoblock subscription you want to cancel in the list.
- Look for a button or link labeled "Cancel", "Cancel Subscription", "Manage", or an ellipsis menu (three dots).
- Click that button or link to open the cancellation interface.
Step 4: confirm your cancellation
- Crocoblock may display a brief form asking why you are cancelling or offering a discount to stay subscribed.
- You can skip the feedback or type your reason, as this does not affect your cancellation.
- Locate and click the final confirmation button labeled "Yes, Cancel My Subscription" or "Confirm Cancellation".
- Do not click any button that says "Pause" or "Pause Billing", as pausing is not the same as cancelling and your subscription will resume.
Step 5: save your cancellation confirmation
- After you click confirm, Crocoblock displays a confirmation message on screen and sends a confirmation email to your registered address.
- Screenshot or print the on-screen confirmation as proof of cancellation.
- Check your inbox (including spam and promotions folders) for the cancellation confirmation email within 5 minutes.
- Save this email in a folder labeled "Cancellation Confirmations" or in a document so you can reference it if a charge appears later.
What happens after you cancel
Understanding what occurs in the days and weeks after cancellation helps you spot any billing problems before they become disputes.
Your access after cancellation
Crocoblock typically grants you access to the plugins and templates until the end of your current billing period. If your annual subscription was set to renew on December 15, 2024, and you cancel on December 1, 2024, you retain full access until December 14, 2024 at 11:59 PM. On December 15, your account downgrades and you lose the ability to use premium features, download new updates, or access support.
Refund eligibility and timeline
Crocoblock typically does not offer refunds if you cancel mid-cycle or after your billing period has started. However, under the Consumer Act of the Philippines, if you paid within the last 14 days and you cancel within that window, you may request a refund from Crocoblock directly or dispute the charge with your bank. If Crocoblock denies your refund request, contact your bank to initiate a chargeback, citing unauthorized renewal or failure to provide promised access.
Verify cancellation with your bank
Between 3-7 days after your confirmed cancellation, log into your bank account or credit card portal and check for any pending or posted charges from Crocoblock. If a charge appears after your cancellation date, contact your bank immediately to dispute it. Reference your cancellation confirmation email as evidence.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct path, but a handful of errors delay or prevent it from completing.
Do not confuse "pause" with "cancel"
Crocoblock offers a "Pause Subscription" option that temporarily stops your access but preserves your subscription. If you click pause instead of cancel, your subscription remains active and you will be charged at the next renewal date. Always confirm you are clicking "Cancel" or "Cancel Subscription", not "Pause" or "Pause Billing".
Do not assume your cancellation is complete until you receive a confirmation email
The on-screen confirmation message is helpful, but the confirmation email is your legal proof of cancellation. If you do not receive a confirmation email within 10 minutes, log back into your account and verify that the subscription no longer appears in your active subscriptions list. If it still shows as active, repeat the cancellation process or contact Crocoblock support at [email protected] with your account email.
Do not wait until your renewal date to cancel
Cancellation takes effect immediately, but your access continues until the end of your current billing cycle. If you wait until the day before renewal, you may not have time to dispute a charge if an error occurs. Cancel at least 5-7 business days before your renewal date to give yourself a buffer.
Do not rely on screen shots alone
Save both the confirmation email and a screenshot of your cancellation confirmation page. If you need to dispute a charge or escalate to the DTI, you will need the email timestamp as evidence of when you cancelled.
How to get a refund if you are charged after cancellation
If Crocoblock charges your card after you submitted a valid cancellation request, you have two legal paths to recover the money under Philippine consumer law.
Contact Crocoblock directly for a refund
- Email Crocoblock support at [email protected] with the subject line "Refund Request After Cancellation".
- Include your Crocoblock account email, the date you cancelled, the date the unwanted charge posted, and your cancellation confirmation email attachment.
- Request a full refund of the charge amount in US dollars or Philippines pesos equivalent.
- Set a deadline of 10 business days for Crocoblock to respond.
- If Crocoblock refuses or does not respond after 10 days, proceed to dispute the charge with your bank.
Dispute the charge with your bank or credit card company
- Log into your bank or credit card online portal.
- Navigate to the transaction history or statements section.
- Find the Crocoblock charge and click on it to open the transaction details.
- Look for a "Dispute" or "Report Unauthorized Charge" button or link.
- Select the reason "Cancelled subscription" or "Unauthorized charge" from the dropdown menu.
- Upload or attach your cancellation confirmation email as evidence.
- Add a brief explanation: "I cancelled this subscription on [date] and received a cancellation confirmation email. This charge appeared [number] days later and should not have been processed."
- Submit the dispute and note the reference number your bank provides.
Escalate to the DTI if Crocoblock ignores you
If your bank denies your chargeback or if Crocoblock refuses to refund after you followed the steps above, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Assistance and Mediation Service. The DTI investigates unfair billing practices and can compel Crocoblock to refund unauthorized charges. File your complaint at the nearest DTI office or online at www.dti.gov.ph and include copies of your cancellation confirmation, the disputed charge statement, and your correspondence with Crocoblock and your bank.
Crocoblock cancellation checklist
Use this checklist to ensure you complete every step and protect yourself against billing errors.
| Action | Status | Date completed |
|---|---|---|
| Log into Crocoblock account | Completed / Pending | |
| Navigate to Purchase Details or Subscriptions | Completed / Pending | |
| Click "Cancel Subscription" (not "Pause") | Completed / Pending | |
| Receive and save cancellation confirmation email | Completed / Pending | |
| Screenshot confirmation page for records | Completed / Pending | |
| Check bank statement 5-7 days after cancellation for unwanted charges | Completed / Pending |
Alternatives to cancelling Crocoblock
Before cancelling, consider whether downgrading your plan or pausing your subscription might better serve your needs.
Downgrade to a lower-tier plan
If you are cancelling because Crocoblock costs too much, contact [email protected] to ask if they offer a downgrade option. Some vendors allow you to switch from a ₱22,544 annual plan to a ₱11,244 plan mid-cycle with a prorated credit. This keeps your account active and preserves your templates and settings.
Pause your subscription instead of cancelling
If you are cancelling temporarily because you are pausing your web development work, the Pause Subscription option (found in Purchase Details, not the Cancel option) suspends your access and billing for 1-3 months. When you are ready to resume, your account and all your data remain intact. Nevertheless, always confirm you are choosing "Pause", not "Cancel", to avoid losing your account entirely.
When yafee can help you cancel
Yafee specializes in helping consumers navigate cancellations of software, SaaS, and subscription services across dozens of vendors. If you encounter any of the following situations, Yafee's tools and guidance can accelerate your cancellation and help you recover refunds.
- You cannot locate the cancellation button inside Crocoblock's dashboard.
- Crocoblock charged you after you submitted a cancellation request.
- You need help drafting a refund demand email to Crocoblock support.
- You want to dispute a charge with your bank and need evidence templates.
- You are filing a DTI complaint and need guidance on how to structure your claim.
At Yafee, we have helped thousands of consumers cancel subscriptions, recover unauthorized charges, and avoid renewal fees they did not want. Our step-by-step cancellation guides, refund templates, and escalation pathways are designed to turn a frustrating process into a quick, documented outcome. Whether you are cancelling Crocoblock or any other subscription, Yafee is your partner in taking control of your billing.
Summary and key takeaways
Cancelling Crocoblock takes fewer than 10 minutes when you follow the correct steps inside your account dashboard. You have the right to cancel at any time under the Consumer Act of the Philippines, and you must receive a confirmation email as proof. If Crocoblock charges you after cancellation, you can dispute the charge with your bank, request a refund directly from [email protected], or file a complaint with the DTI. Save all confirmation emails and screenshots, monitor your bank statement for 7 days after cancellation, and act immediately if an unwanted charge appears. Yafee remains your guide through every step of this process, from login to final verification, ensuring you cancel with confidence and protect yourself against billing surprises.
Crocoblock cancellation address: [email protected]
DTI Consumer Complaints: Department of Trade and Industry (DTI) Consumer Assistance and Mediation Service, www.dti.gov.ph or visit your nearest DTI office.
Need more help? Visit Yafee today to access cancellation guides for hundreds of services, refund letter templates, and expert advice on your consumer rights. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds. Start your cancellation at yafee.com.
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