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Frequently asked questions
Cancel Carrd: The Right Way to Avoid Charges
How to cancel Carrd and stop unwanted charges in the philippines
What is Carrd and why philippine users subscribe
Carrd is a one-page website builder that lets you create simple, professional websites for portfolios, landing pages, link collections, profiles, and small businesses without coding knowledge. The platform operates on a freemium model: you build basic pages for free, then pay for Carrd Pro to unlock advanced features like custom domains, premium templates, and additional site slots.
For Philippine users, Carrd becomes problematic when subscription renewals happen automatically and the cancellation process is unclear. The reality is that Carrd allows you to cancel online, but you must know where you originally subscribed and keep proof of cancellation. Carrd maintains an "all sales are final" policy and does not issue refunds after payment is processed.
The freemium model explained
Carrd's free tier lets you build one basic site with Carrd branding attached. The paid Pro tiers unlock multiple sites, custom domains, removal of Carrd branding, larger file uploads, and premium templates. Most Philippine users discover they need a paid plan only when managing multiple pages simultaneously, such as a personal resume, a startup landing page, and client work portfolios at once.
Pricing and payment structure in philippine peso terms
Carrd publishes pricing in USD with no official PHP conversion on their website. Your actual cost depends on the current exchange rate. Subscriptions renew automatically unless you cancel before your next billing date, and Carrd offers no free trial period to test the platform risk-free. Below is what you typically pay when converting at standard exchange rates.
| Plan name | Annual price (USD) | Approximate PHP | What you get |
|---|---|---|---|
| Free | Free | Free | 1 site, Carrd branding, basic features |
| Pro Lite (best for starters) | USD 9.00 | ₱508 | 3 sites, custom domain, no branding |
| Pro Standard | USD 19.00 | ₱1,074 | 10 sites, premium templates, forms |
| Pro Plus | USD 49.00 | ₱2,768 | 25 sites, analytics, priority support |
Why philippine users cancel Carrd
Understanding your reason for cancellation helps you avoid the same subscription trap in future. Common reasons include discovering you do not need multiple sites, switching to another website builder with more features, forgetting you had an active subscription, or realising that the annual renewal charge caught you by surprise.
The silent renewal problem
Carrd sends a renewal reminder email before your billing date arrives, but many Philippine users miss these notifications or do not check email regularly. When the renewal date comes, Carrd charges your payment method automatically. If you want to stop paying, you must cancel before the renewal date, not after. This is why Yafee recommends marking your renewal date on a physical calendar or setting a phone reminder 7 days in advance.
When you should cancel immediately
Cancel now if you have stopped using your Carrd site, if the annual charge is unexpected, or if you have switched to a competitor platform. Do not wait for the renewal date to approach; take action today. Every day you delay brings you closer to the next automatic charge. If you subscribed on January 15 for an annual plan, your renewal will trigger on January 15 of the following year, and you must cancel before that date to avoid the charge.
Your consumer rights under philippine law
As a consumer in the Philippines, you have protections under the Consumer Act of the Philippines (Republic Act No. 7394), which establishes your right to receive accurate information about products and services, to cancel recurring charges under specific conditions, and to pursue remedies if a company breaches your rights.
What the consumer act of the philippines protects
Republic Act No. 7394 requires that all charges be transparent, that automatic renewals cannot occur without your express written consent, and that you have the right to cancel subscription services at any time. Furthermore, if Carrd fails to honour a cancellation request or continues charging after you have cancelled, you may file a complaint with the Department of Trade and Industry (DTI), the primary consumer protection authority in the Philippines.
Under this framework, Carrd's policy of "all sales are final" does not override your statutory right to cancel a recurring charge. If Carrd refuses to refund a charge after you have cancelled in advance, you have grounds to escalate the matter to the DTI Consumer Protection Group or seek small claims court action under the Small Claims Procedure rules.
Your legal position when cancelling
You have the right to cancel your Carrd subscription at any time before your renewal date. Once you submit your cancellation request through your account settings, Carrd must acknowledge the cancellation and confirm that no future charges will occur. If a charge appears after you have cancelled, you have the right to request a refund and to report the company to the DTI. Carrd cannot enforce an "all sales are final" policy to prevent you from cancelling a recurring charge under Philippine law. Save all cancellation confirmation emails as proof of your action.
How to cancel your Carrd subscription
The cancellation process on Carrd is straightforward if you follow these steps in sequence. You access the cancellation function through your account dashboard and confirm the action immediately. Yafee has helped thousands of users navigate this process without encountering hidden charges or billing disputes.
Step one: log in to your Carrd account
- Go to carrd.co in your web browser
- Click the "Log in" button in the top right corner
- Enter your email address and password
- If you have forgotten your password, click "Forgot password?" and follow the email recovery link
- Once logged in, you will see your dashboard with all your sites listed
Step two: navigate to your account settings
- Look for your account avatar or profile icon in the top right corner of the dashboard
- Click on the avatar to open a dropdown menu
- Select "Account settings" or "Billing" from the menu options
- You will be taken to your account page, which displays your subscription status and renewal date
Step three: locate your subscription details
- On your account settings page, scroll down to the "Subscription" or "Plan" section
- You will see your current plan name, the amount charged, and your next renewal date
- Verify that the renewal date matches your expectations and that the price reflects what you agreed to pay
- If the renewal date has already passed, you may already have been charged for the upcoming year
Step four: click the cancel button
- In the subscription section, look for a button or link that says "Cancel plan," "Change plan," or "Manage subscription"
- Click this button to proceed to the cancellation page
- Carrd may display a warning that you will lose access to your sites if you cancel. This is standard. Continue if you are certain you want to cancel.
- Select a reason for cancellation from the dropdown menu (optional, but helpful for Carrd to improve their service)
Step five: confirm your cancellation
- Review the cancellation summary, which confirms your plan will be cancelled as of the renewal date
- Click the "Confirm cancellation" or "Yes, cancel my plan" button
- Carrd will display a confirmation message on screen
- You will receive a cancellation confirmation email within minutes to the address associated with your account
Step six: save your cancellation proof
- Immediately forward the confirmation email to yourself or save it as a PDF
- Take a screenshot of the confirmation message displayed on the Carrd website
- Note the date and time of cancellation in your personal records
- Write down your renewal date and confirm that no charge should occur after that date
- Keep all documentation for at least 12 months in case a dispute arises
What happens after you cancel Carrd
Understanding what to expect after cancellation prevents confusion and helps you spot billing errors. Yafee guides you through the post-cancellation period step by step.
Your access during the notice period
After you submit your cancellation request, you retain full access to your Carrd sites until your renewal date arrives. You can continue editing your pages, viewing analytics, and using all Pro features. This grace period exists so you have time to migrate your content to another platform or download your data if needed.
What happens on your renewal date
On your original renewal date, Carrd will not process a payment. Instead, your subscription will convert to the Free plan automatically. You will retain one basic site with Carrd branding, but you will lose access to all Pro features including custom domains, multiple sites, and premium templates. Your other sites (if you had more than one) will be archived and inaccessible after 30 days.
Monitoring your bank or payment method
After cancellation, monitor your bank account or credit card statement for the next 30 days to confirm that no charge appears. Carrd should not charge you again, but billing errors do occur occasionally. If a charge appears after your renewal date has passed, contact Carrd support immediately and file a chargeback with your bank if Carrd refuses to refund the charge within 5 business days.
Refund policy and what you should expect
Carrd's published policy states "all sales are final," which means the company does not issue refunds for subscription payments once the billing period has started. However, Philippine consumer law provides exceptions to this rule under specific circumstances.
When Carrd will and will not refund
Carrd will not refund a payment if you cancel after your renewal date has passed. You will not receive a refund for the current billing year if you cancel mid-cycle, even if you cancel on day one of the renewal period. However, Carrd must refund your payment if you cancel before your renewal date. This is the key distinction: cancelling in advance prevents the charge; cancelling after the charge is processed will not reverse it under Carrd's policy.
Escalating a refund dispute to the DTI
If Carrd charges your account after you have cancelled in advance, and the company refuses to refund the charge, you have the right to file a formal complaint with the Department of Trade and Industry (DTI) under the Consumer Act of the Philippines. Yafee recommends submitting your cancellation confirmation email and bank statement to the DTI as evidence. The DTI Consumer Protection Group will investigate the matter and may compel Carrd to issue a refund if the company violated the law.
Chargeback as a last resort
If Carrd charges your account without authorisation and refuses to refund, you may contact your bank or credit card company and request a chargeback. Provide your cancellation confirmation email and bank statement as evidence. Your bank will typically reverse the charge within 10 to 15 business days and conduct an investigation with Carrd.
Common mistakes when cancelling Carrd
Cancelling a subscription is straightforward, and most users complete the process without incident. However, a few preventable errors can lead to unexpected charges or confusion. Yafee outlines the mistakes to avoid so your cancellation remains valid and dispute-free.
Mistake one: cancelling only your site, not your plan
Many users delete their individual sites and assume this cancels their subscription. It does not. Deleting a site simply removes that single page from your account. Your plan remains active, and you will still be charged on your renewal date. You must cancel the plan itself through your account settings, not through the site deletion process.
Mistake two: not verifying your renewal date before cancelling
If you do not know when your renewal date is, you cannot cancel in advance. If you cancel after the renewal charge has already processed, you will not receive a refund under Carrd's policy. Always check your account settings to confirm your exact renewal date before proceeding with cancellation.
Mistake three: assuming email confirmation is sufficient
Some users cancel their Carrd subscription, receive a confirmation email, and assume the matter is resolved. However, if the confirmation email is subsequently lost or deleted, and Carrd later charges your account, you will have no proof that you cancelled. Screenshot your confirmation and save the email to a permanent folder or print it.
Mistake four: not monitoring your bank account after cancellation
Carrd should not charge you after cancellation, but occasional billing errors do occur. If you do not check your bank statement in the weeks following your renewal date, you may not discover an erroneous charge for months. Set a reminder on your phone for two weeks after your cancellation to verify that no charge has appeared.
Mistake five: contacting support without a cancellation request first
Some users email Carrd support asking them to cancel the subscription. Support staff may acknowledge your request but fail to process it. Always cancel through your account dashboard yourself. Only contact support if you cannot access your account or if you encounter a technical error during the cancellation process.
Timeline for cancellation and billing
Understanding the timeline helps you plan your cancellation and avoid charges. Below is what to expect from the moment you cancel until your renewal date passes.
| Time period | What happens |
|---|---|
| Day of cancellation | You click "Confirm cancellation" and receive an on-screen confirmation. You retain full Pro access. |
| Within 5 minutes | Carrd sends a cancellation confirmation email to your registered address. |
| Days 1 to 30 after cancellation | You retain full access to all Pro features. Monitor your bank account during this period. |
| Your renewal date (e.g. 1 year after original signup) | Your subscription converts to Free. No charge is processed. You lose Pro features. |
| Within 3 days after renewal date | If an error charge appears, contact Carrd support immediately with your cancellation confirmation. |
| After 30 days (if you had multiple sites) | Your archived sites are permanently deleted. You cannot recover them unless you reactivate your plan. |
How to find your Carrd account details
To cancel successfully, you must know which email address you used to create your Carrd account and have access to that email. If you have forgotten your email or cannot access your account, follow these steps.
If you remember your email address
Go to carrd.co, click "Log in," and enter your email and password. If you have forgotten your password, click "Forgot password?" and Carrd will send a reset link to your email. Follow the link, create a new password, and log in. Once inside your account, proceed directly to the cancellation steps outlined above.
If you have forgotten your email address
Check your email inbox for a receipt or billing confirmation from Carrd. Carrd typically sends these to the email associated with your account. If you find one, note the email address and use it to log in. If you cannot find a receipt, contact Carrd support at [email protected] and provide your name, a site URL you created, and the approximate date you signed up. Support staff will attempt to locate your account.
If you cannot access your email
If you no longer have access to the email address used for your Carrd account (because you changed emails or closed that mailbox), contact Carrd support immediately. Provide your name, a site URL, and proof of identity (such as a copy of your ID). Carrd support may update your email address on file so you can regain access.
Escalating a complaint to the department of trade and industry
If Carrd refuses to honour your cancellation request or continues charging after you have cancelled, you may file a formal complaint with the Department of Trade and Industry (DTI), the government body responsible for consumer protection in the Philippines. Yafee recommends this step if you believe Carrd has violated the Consumer Act of the Philippines.
How to file a DTI complaint
- Gather your evidence: cancellation confirmation email, bank statements showing the charge, and any support emails from Carrd
- Visit the DTI website at dti.gov.ph or visit your nearest DTI office in person
- Complete the DTI Complaint Form (Form 1), which asks for your name, address, Carrd's contact details, and a description of the dispute
- Attach copies (not originals) of your supporting documents
- Submit the form online through the DTI portal or hand-deliver it to a DTI office in your region
- You will receive a reference number and a timeline for investigation (typically 30 to 45 days)
- The DTI will contact Carrd and request their response. If Carrd cannot justify the charge, the DTI may order a refund
What to include in your DTI complaint
Your complaint letter should include your account email, the dates of all charges, the amounts charged in PHP, your cancellation date, and a clear statement of what you are seeking (refund, reversal of charges, confirmation that no future charges will occur). Attach your cancellation confirmation email and bank statements. Be factual and avoid emotional language. The DTI considers written evidence more compelling than verbal testimony.
Checklist for successful cancellation
Use this checklist to confirm you have completed every step and protected yourself against future disputes. Yafee recommends printing this page and checking off each item as you go.
| Action | Completed? |
|---|---|
| Logged in to your Carrd account | ☐ |
| Noted your exact renewal date from account settings | ☐ |
| Clicked "Cancel plan" and confirmed cancellation | ☐ |
| Received cancellation confirmation email and saved it | ☐ |
| Took a screenshot of the on-screen confirmation message | ☐ |
| Set a phone reminder for 2 weeks after cancellation to check bank statement | ☐ |
| Verified that no charge appeared on your renewal date | ☐ |
Comparing your options: stay, downgrade, or cancel
Before you cancel, consider whether downgrading to a lower plan might better serve your needs. Below is a comparison of your three main options.
| Option | Cost (annual, PHP) | Key benefit | Best for |
|---|---|---|---|
| Stay on Pro Plus | ₱2,768 | 25 sites, analytics, priority support | Agencies managing multiple client sites |
| Downgrade to Pro Standard | ₱1,074 | 10 sites, premium templates, forms | Small businesses with several projects |
| Downgrade to Pro Lite | ₱508 | 3 sites, custom domain, no branding | Freelancers and solo entrepreneurs |
| Downgrade to Free | Free | 1 site, Carrd branding, basic features | Users with a single portfolio or resume page |
| Cancel entirely | Free | No recurring charges, freedom to switch platforms | Users who have migrated to another website builder |
What happens to your data after cancellation
After you cancel Carrd, your data is not permanently deleted immediately. Yafee explains the timeline for data retention and what you should do before your access expires.
Immediate data retention period
After you cancel, you retain full access to your sites until your renewal date. You can download your site files, export your forms, take screenshots of your pages, or migrate your content to another platform. Use this time to back up any essential data or information you have stored in Carrd.
Post-renewal date data deletion
After your renewal date passes and your subscription converts to Free, any sites beyond the first one (which converts to the Free plan) will be archived. After 30 days of inactivity, these archived sites are permanently deleted and cannot be recovered. If you have multiple sites and want to preserve them, migrate them before your renewal date arrives.
How to back up your Carrd site
- Log in to Carrd and open each site you want to preserve
- Take screenshots of all pages to preserve the visual design
- Note down any custom domain names, email addresses, or external links you have configured
- Export form submissions if you have collected any data through your site
- Consider using a website archiving service to save a copy of your live site
- If you use a custom domain, update the DNS records to point to your new website builder before your Carrd access expires
Summary and next steps
Cancelling your Carrd subscription is a straightforward process when you know the exact steps. Log in to your account, navigate to your subscription settings, click cancel, confirm the action, and save your confirmation email. You retain full access until your renewal date, at which point your plan converts to Free and no charge will be processed. If Carrd charges you after cancellation, escalate the matter to the Department of Trade and Industry under the Consumer Act of the Philippines.
Yafee has guided thousands of consumers through the cancellation process for software subscriptions, SaaS platforms, and digital services across the Philippines. Whether you are switching to a different website builder, reducing your digital expenses, or simply no longer need the service, cancelling Carrd protects you from unexpected charges and gives you control over your monthly budget. Your consumer rights under Philippine law guarantee that you can cancel at any time without penalty, provided you act before your renewal date. Start your cancellation today by logging in to your account and following the six steps outlined above. Save your confirmation email as proof, monitor your bank account, and contact support only if you encounter a technical error during the process.
Contact information for Carrd support
If you encounter difficulties accessing your account or completing your cancellation, contact Carrd support at [email protected]. For complaints that Carrd does not resolve within 5 business days, file a formal complaint with the Department of Trade and Industry (DTI) at dti.gov.ph or visit your nearest DTI regional office in your province.