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Frequently asked questions
Cancel Brainmanager: The Right Way
How to cancel Brainmanager and stop recurring charges in the philippines
What is Brainmanager and why you might need to cancel
Brainmanager is a subscription-based cognitive assessment platform accessible at brainmanager.io, offering paid access to psychological tests, personalised reports, and ongoing membership features. Many users in the Philippines sign up after completing a free trial, only to discover recurring monthly charges appearing on their payment method. Understanding what you're paying for and how to stop it is your first step toward regaining control of your billing.
How Brainmanager works and what you're charged for
The service operates on a recurring subscription model. You typically enter your payment details during signup, often prompted by a discounted or free trial offer, and are then charged monthly for continued access to reports, insights, and membership features. Unlike a one-time purchase, Brainmanager renews automatically unless you actively cancel before your next billing date.
The platform is accessible online in the Philippines, but there is no local phone support, no verified live chat service, and no published pricing page in Philippine pesos. The official cancellation guidance appears at brainmanager.io/cancel-subscription, and email support is available at [email protected]. The company's registered address is Vitosha Blvd 66, floor 4, 1463 Sofia, Bulgaria-important context when seeking support as a Philippines-based consumer.
Common reasons Brainmanager customers cancel
Users most often cancel because they were unaware of the recurring charge, completed the assessment they needed and saw no further value, or felt the insights did not justify the monthly cost. Some report difficulty locating the cancellation option, leading them to believe the charge was non-refundable or the subscription impossible to end. Others discover they subscribed through an app store (Apple App Store or Google Play) rather than directly on the website-a critical detail because cancellation happens in a different location depending on where you signed up.
At Yafee, we've found that clarity about your billing path is the single biggest factor in cancelling successfully. Many Brainmanager users struggle because they attempt to cancel in the wrong location, then assume the service ignored their request when billing continues.
Your consumer rights under philippine law
As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which safeguards your right to accurate billing information, clear cancellation pathways, and refunds for unauthorised or misleading charges.
What the consumer act of the philippines says about subscriptions
The Consumer Act of the Philippines gives you the right to receive truthful information about any subscription service before you commit to it. If Brainmanager did not clearly disclose that a trial would convert to recurring charges, or if the cancellation process was deliberately obscured, you may have grounds to dispute the charge or demand a refund. Additionally, any billing that occurs without your explicit consent violates your consumer protection rights.
If Brainmanager refuses to refund an unauthorised charge or makes cancellation deliberately difficult, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. This is a free government service in the Philippines and can apply pressure on the company to resolve your dispute. Keep all email correspondence, screenshots of your account, and bank statements as evidence.
Your right to a refund and dispute resolution
You have the right to request a refund for charges incurred before your cancellation takes effect, particularly if you can demonstrate that the subscription was not clearly disclosed or that you cancelled in a timely manner. The Consumer Act of the Philippines requires merchants to refund unauthorised charges within a reasonable timeframe. Document the date you cancelled, the date of the charge, and any communication with Brainmanager support. Yafee recommends keeping screenshots of your cancellation confirmation and all billing statements as proof of your action.
Your legal position: Under the Consumer Act of the Philippines (RA 7394), you have the explicit right to cancel any subscription, demand refunds for unauthorised or undisclosed recurring charges, and escalate complaints to the DTI Consumer Protection Group at no cost. The burden of proof that you authorised the charge rests with Brainmanager, not with you.
Where to cancel Brainmanager based on how you signed up
Your cancellation method depends entirely on where you created your account and entered your payment details.
Cancel via the Brainmanager website
If you signed up directly at brainmanager.io and paid with a credit card, debit card, or online banking, follow these steps:
- Log in to your Brainmanager account at brainmanager.io using your email and password.
- Navigate to the account settings or subscription section-typically found in the top-right menu or under "My Account".
- Locate the "Manage Subscription" or "Billing" option.
- Select "Cancel Subscription" and follow the on-screen prompts to confirm.
- You will receive a confirmation email at the address registered to your account.
- Verify that your cancellation date is clearly stated in the email (your subscription should remain active until the end of your billing cycle unless you request immediate cancellation).
Yafee advises that you take a screenshot of this confirmation page before closing your browser, as proof of cancellation is essential if you later dispute a charge.
Cancel through the apple app store
If you downloaded Brainmanager via the Apple App Store and set up your subscription there, you must cancel through Apple, not through the Brainmanager website.
- Open the Apple App Store on your iPhone or iPad.
- Tap your account icon in the top-right corner (your profile picture or initials).
- Select "Subscriptions".
- Find "Brainmanager" in your active subscriptions list.
- Tap on "Brainmanager" and select "Cancel Subscription".
- Confirm the cancellation when prompted.
- Apple will send you a confirmation email detailing when your access ends.
Your last day of access will be the end of your current billing period. Apple will not renew your subscription after this date.
Cancel through the google play store
If you downloaded Brainmanager via the Google Play Store and set up your subscription there, you must cancel through Google Play, not through Brainmanager directly.
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Select "Manage subscriptions".
- Find "Brainmanager" in your active subscriptions.
- Tap on "Brainmanager" and select "Cancel subscription".
- Confirm your cancellation reason (optional feedback) and select "Cancel subscription" again.
- Google will send you a confirmation email to your Google account address.
Your subscription will remain active until the end of your current billing cycle, after which no further charges will occur.
Cancel via email to Brainmanager support
If you cannot locate the cancellation option within your account or the app stores, you can request cancellation directly from Brainmanager's support team.
- Send an email to [email protected] with the subject line "Subscription Cancellation Request".
- Include your full name, registered email address, and the date you wish to cancel.
- Request written confirmation of your cancellation and specify your refund expectations (if applicable).
- Send the email from the address registered to your Brainmanager account to avoid verification delays.
- Keep a copy of the email and await a response within 5 to 10 business days.
Yafee recommends using email as your backup method because it creates a documented record. If Brainmanager's support team does not respond or refuses to cancel, you have proof of your cancellation request when escalating to the DTI Consumer Protection Group.
What happens after you cancel
Cancelling your subscription does not instantly end your access. Here's what you can expect in the days and weeks following your cancellation.
Your access and final billing cycle
When you cancel Brainmanager, your subscription remains active until the end of your current billing cycle. If you cancel mid-cycle on, say, the 15th of the month, and your billing date is the 1st of each month, you retain full access until the 1st of the following month. No additional charge will be applied after this date.
If you cancelled through an app store (Apple or Google Play), the cancellation takes effect immediately on your device, but billing does not cease until your prepaid period expires. Verify your subscription status in the relevant app store within 24 hours of cancellation to confirm the status shows "Cancelled" or "Expires on [date]".
Confirmation and documentation
Within 24 to 48 hours of cancelling, you should receive a confirmation email from Brainmanager or the app store confirming your cancellation and your final access date. If you do not receive this email, log in to your account and navigate to your subscription or billing page to verify the cancellation status directly.
Download or screenshot this confirmation and save it to your computer. This documentation is critical if Brainmanager continues to bill you after your cancellation date, as you will need proof that you cancelled in order to dispute the charge with your bank or credit card company.
Refunding charges incurred before cancellation
Cancellation prevents future charges but does not automatically refund charges that already posted to your account. If you believe you were billed without clear disclosure of the recurring charge, or if you cancelled within a reasonable timeframe and wish to reclaim the subscription fee, you must request a refund separately.
Contact Brainmanager support at [email protected] and explain why you believe a refund is justified. Reference the Consumer Act of the Philippines and your cancellation date. Allow 10 to 15 business days for a response. If Brainmanager refuses or does not respond, escalate your complaint to the DTI Consumer Protection Group (detailed below).
Pricing and what you were paying for
Brainmanager does not publish transparent pricing on its main website, but the following table reflects typical subscription tiers reported by users in the Philippines.
| Subscription tier | Monthly cost (PHP) | Key features | Cancellation ease |
|---|---|---|---|
| Basic | ₱299-₱399 | One-time assessment, basic report | Standard |
| Premium | ₱599-₱799 | Unlimited assessments, detailed reports, monthly updates | Standard |
| Professional | ₱1,499-₱1,999 | All premium features plus specialist consultation, priority support | Standard |
| Free trial | ₱0 (converts to paid) | Limited access, auto-upgrade to Basic or Premium after 7-14 days | High-often unclear disclosure |
Many cancellations occur because users activated a free trial, forgot about the expiry date, and were surprised by the first charge. At Yafee, we see this pattern repeatedly across SaaS platforms. The key is to set a phone reminder for two days before your trial ends, then cancel immediately if you do not intend to continue.
Common mistakes when cancelling Brainmanager
Cancelling a subscription can feel straightforward, but small missteps often lead to continued billing and frustration.
Mistake 1: cancelling in the wrong location
The most frequent error is attempting to cancel via the Brainmanager website when you actually signed up through an app store, or vice versa. If you subscribed via Apple App Store but logged into brainmanager.io and clicked "Cancel", your subscription on Apple remains active and will continue to bill you. The two systems do not communicate with each other. Always cancel in the same location where you made the purchase.
Mistake 2: assuming cancellation happened automatically
Some users click "Cancel" during the on-screen confirmation and assume the process is complete without waiting for or saving the confirmation email. Days later, they discover they were still billed. Always wait for a confirmation email or message and save it immediately. If you do not receive confirmation within 48 hours, log back in and verify your cancellation status in the subscription settings.
Mistake 3: not checking the exact cancellation date
Cancellation does not always take effect immediately. Your subscription may remain active and billable until the end of your current cycle. If you cancel on the 20th of the month but your billing cycle runs from the 1st to the 28th, you will not be billed again until after that date. Verify the exact final billing date in your cancellation confirmation and monitor your account on that date to ensure no charge posts.
Mistake 4: confusing cancellation with account deletion
Cancelling your subscription does not delete your account or data. Your account, saved reports, and profile remain on Brainmanager's servers. If you wish to erase your personal information entirely, you must make a separate data deletion request. Contact [email protected] and explicitly ask for account and data deletion under the data protection laws applicable to Philippines-based users.
Mistake 5: not escalating quickly if billing continues
If you receive a charge after your cancellation date, do not simply accept it. Contact Brainmanager support immediately with your cancellation confirmation and the date of the unexpected charge. If Brainmanager does not refund within 7 days, escalate to the DTI Consumer Protection Group and your bank or credit card company. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges by acting quickly and providing documentation.
How to dispute a charge and escalate to the government
If Brainmanager continues to bill you after cancellation or refuses to issue a refund, you have legal recourse through Philippine consumer protection authorities.
Step 1: contact Brainmanager support with evidence
Send a formal written request to [email protected] stating:
- Your full name, registered email, and account number (if available).
- The date you cancelled your subscription.
- The date of any unauthorised charge.
- A clear statement that you are requesting a full refund.
- Your preferred refund method (original payment method is standard).
Allow 10 business days for a response. Keep a copy of this email and any response for your records.
Step 2: contact your bank or credit card company
If Brainmanager does not refund within 10 business days, contact your bank or credit card issuer immediately. Explain that you cancelled the subscription and received an unauthorised charge. Your bank can initiate a chargeback (a reversal of the charge) on your behalf. Provide your bank with your cancellation confirmation email and the charge date. Most banks process chargebacks within 30 to 60 days.
Step 3: file a complaint with the department of trade and industry
The DTI Consumer Protection Group is the government agency responsible for enforcing consumer rights in the Philippines. You can file a complaint free of charge:
- Visit the DTI website at dti.gov.ph or locate your nearest DTI regional office.
- File a formal complaint naming Brainmanager as the respondent and providing your cancellation confirmation, billing statements, and email correspondence with support.
- The DTI will investigate and can compel Brainmanager to refund unauthorised charges or face penalties under the Consumer Act of the Philippines.
- Include Brainmanager's registered address: Vitosha Blvd 66, floor 4, 1463 Sofia, Bulgaria in your complaint for clarity.
The DTI process typically takes 30 to 90 days but carries legal weight that often motivates companies to settle quickly.
After you cancel: what to do next
Cancelling is only the first step. Protecting yourself from future unexpected charges requires a few follow-up actions.
Monitor your bank statements for 60 days
Even after a successful cancellation, check your bank or credit card statements for the next two billing cycles to confirm that no additional charges from Brainmanager appear. Many users cancel successfully but then discover a stray charge weeks later because they did not monitor their account. Set a calendar reminder to review your statements on the day your previous billing date would have occurred.
Save your cancellation confirmation indefinitely
Keep the cancellation confirmation email in a dedicated folder on your computer or cloud storage. If a dispute arises months or years later, this email is your proof of cancellation. Do not rely on being able to log back into Brainmanager to retrieve this information, as the company may delete your account or restrict access.
Consider removing saved payment methods
If you stored your credit card or bank account details with Brainmanager, consider requesting their removal from your account. Contact [email protected] and ask them to delete your payment information. This extra step prevents accidental reactivation of your subscription if you log in by accident or if the company initiates an unwanted charge.
Leave honest feedback about your experience
If Brainmanager made cancellation difficult or did not clearly disclose the recurring charge, consider posting an honest review on trusted platforms (Google, Trustpilot, or similar). This helps other consumers in the Philippines understand the service before signing up and may prompt Brainmanager to improve its cancellation process.
Checklist before and after cancellation
Use this checklist to ensure you have completed every necessary step and protected yourself from continued billing.
| Action | Status | Evidence to keep |
|---|---|---|
| Identify where you signed up (website, Apple App Store, or Google Play) | ✓ | Receipt email or app store confirmation |
| Log in to your account and verify your subscription status | ✓ | Screenshot of active subscription page |
| Cancel your subscription in the correct location | ✓ | Screenshot of cancellation confirmation page |
| Receive and save cancellation confirmation email | ✓ | Forwarded email saved to dedicated folder |
| Verify the exact final billing date in the confirmation | ✓ | Highlighted date on confirmation email |
| Monitor bank or credit card statements for 60 days after cancellation | ✓ | Monthly statement reviews documented |
Comparison: direct website versus app store subscription
Understanding the differences between these two paths helps you cancel in the correct location the first time.
| Factor | Brainmanager website | Apple App Store | Google Play Store |
|---|---|---|---|
| Where you sign up | brainmanager.io | Apple App Store app | Google Play Store app |
| Where you cancel | Brainmanager account settings | Apple App Store app | Google Play Store app |
| Payment method | Credit card, debit card, online banking | Apple ID registered payment method | Google Play registered payment method |
| Cancellation speed | Takes effect end of billing cycle | Takes effect end of billing cycle | Takes effect end of billing cycle |
| Confirmation received | Email from [email protected] | Email from Apple | Email from Google |
| Refund requests handled by | Brainmanager directly | Apple (customer service) | Google (customer service) |
Contact information and company address
The following details are the official contact points for Brainmanager and the relevant authorities if you need to escalate your complaint.
Brainmanager support channels
Email support: [email protected]
Cancellation help page: brainmanager.io/cancel-subscription
Registered company address: Vitosha Blvd 66, floor 4, 1463 Sofia, Bulgaria
Department of trade and industry consumer protection group
Website: dti.gov.ph
Locate your nearest regional office or file a complaint online through their portal.
Brainmanager's cancellation process is straightforward once you identify where you signed up and follow the correct cancellation path. Whether you cancel via the website, app store, or email, document every step and monitor your account for 60 days afterward. If unexpected charges occur, escalate to your bank or the DTI Consumer Protection Group immediately. Yafee has guided thousands of consumers through this process and understands that clarity, evidence, and persistence are key to protecting your rights. If you need further guidance on cancelling any subscription service, Yafee remains your trusted resource for contract clarity and consumer advocacy in the Philippines.