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Frequently asked questions
Cancel Beam: Step-by-Step Guide
How to cancel Beam and stop unwanted wellness app charges in the philippines
Understanding Beam and your subscription commitment
Beam is a subscription-based meditation and mental wellness platform that delivers guided meditations, sleep stories, mood tracking, and mindfulness content to users across the Philippines and beyond. You pay a recurring monthly or annual fee to access premium features designed to support your sleep quality, stress relief, and emotional wellbeing. Your payment method remains stored on file and charges automatically on each renewal date unless you cancel before that date arrives.
The subscription model operates with straightforward billing cycles: monthly plans renew every 30 days, and yearly plans renew every 12 months. However, the exact amount you pay depends entirely on where you signed up. Yafee research shows that cancellation location confusion is the primary reason users believe they have cancelled successfully, only to discover charges continuing on their next billing date.
How Beam charges you based on your signup method
Your cancellation pathway depends directly on where you created your Beam account. If you subscribed through the Beam website directly, you cancel in your account dashboard. If you signed up via Apple App Store, you must cancel through your Apple subscription settings. If you use Google Play, cancellation happens within the Google Play Store. Cancelling in the wrong location leaves your subscription active and your payment method charged repeatedly.
This distinction is critical. Many Philippine users attempt to cancel through the Beam app itself, then assume the subscription has ended. In reality, the app may show no active subscription while your payment method continues to be billed through the original platform (Apple, Google, or Beam's website). Yafee specialists recommend identifying your signup source before you take any cancellation action.
Beam's pricing structure for philippine subscribers
Beam offers both monthly and annual subscription plans. Monthly subscriptions typically charge your payment method every 30 days unless you cancel. Annual subscriptions charge every 12 months. Pricing varies depending on promotional offers, currency conversion rates, and your account region. Philippine users should verify their exact renewal amount in their Beam account settings or subscription receipt before you attempt cancellation.
| Subscription source | Billing cycle | Where you cancel | Deadline to avoid next charge |
|---|---|---|---|
| Beam website (direct) | Monthly or yearly | Beam account dashboard | Before renewal date |
| Apple App Store | Monthly or yearly | Apple Settings > Subscriptions | Before renewal date |
| Google Play Store | Monthly or yearly | Google Play > Subscriptions | Before renewal date |
Your legal rights as a consumer in the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscription services without penalty and shields you from unfair billing practices. This law gives you a legal foundation to dispute charges, demand refunds, and escalate complaints if Beam refuses to honour your cancellation.
What the consumer act guarantees you
Under the Consumer Act of the Philippines, Beam must clearly disclose all billing terms, renewal dates, and cancellation procedures before you subscribe. The company must make cancellation reasonably accessible and must not continue charging you after you cancel. If Beam charges your payment method after you have cancelled in the correct location before your renewal date, that constitutes an unfair billing practice under Philippine law.
Furthermore, the law prohibits subscription services from using hidden or deceptive billing methods. You have the right to receive a receipt or confirmation of your cancellation. If Beam refuses to honour your cancellation or continues to charge you, you have legal grounds to dispute the transaction with your bank and file a formal complaint with the Department of Trade and Industry (DTI).
Your legal position and escalation route
If you cancel Beam before your renewal date and your payment method is still charged, you hold a strong consumer protection claim under the Consumer Act of the Philippines. Consequently, you should immediately contact your bank to dispute the charge and request a chargeback. Simultaneously, document your cancellation by taking screenshots of the cancellation confirmation and saving any emails from Beam acknowledging your request to cancel.
If Beam refuses to refund you or disputes your chargeback, escalate your complaint to the Department of Trade and Industry (DTI). The DTI oversees consumer protection across the Philippines and can compel Beam to issue a refund if the company has violated the Consumer Act. Yafee recommends keeping all documentation of your cancellation attempt, the charges you dispute, and any communication with Beam or your bank.
How to cancel Beam if you subscribed directly on the Beam website
Direct web subscriptions are managed entirely within your Beam account dashboard and offer the fastest cancellation route for Philippine users.
Step-by-step cancellation on beam's website
- Visit the Beam website and log into your account using your email address and password.
- If you have forgotten your password, select "Forgot password" and follow the reset link sent to your email.
- Navigate to Account Settings or Subscription Settings (typically found in the menu or profile icon).
- Look for a section labelled "Subscription", "Billing", or "Payment Methods".
- Locate your active subscription and select the option to "Cancel Subscription" or "Manage Subscription".
- Beam may ask you to confirm your cancellation or select a reason (optional).
- Review the cancellation summary, which should state your current renewal date and confirm the cancellation takes effect immediately.
- Note this date-you should not be charged again after this date.
- Confirm the cancellation by selecting the final "Cancel" or "Confirm" button.
- Beam should display a confirmation message on screen.
- Check your email for a cancellation confirmation from Beam within a few minutes.
- If you do not receive an email confirmation within 15 minutes, repeat steps 2-5 or contact Beam support with your account email address.
How to cancel Beam if you subscribed through apple app store
Apple App Store subscriptions are managed entirely within Apple's ecosystem and require cancellation through your Apple account settings, not within the Beam app itself.
Step-by-step cancellation via apple settings
- On your iPhone or iPad, open the Settings app.
- On your Mac, open System Settings.
- Select your Apple ID at the top of the Settings menu (on iPhone/iPad) or select your name in System Settings (on Mac).
- You may be prompted to sign in with your Apple ID password.
- Select "Subscriptions" or "Media & Purchases".
- This section displays all active subscriptions tied to your Apple ID.
- Find "Beam" in your active subscriptions list and select it.
- If Beam does not appear, you may not have an active subscription through Apple App Store.
- Select "Cancel Subscription" or the trash/delete icon.
- Apple will ask you to confirm the cancellation and may display your current renewal date.
- Confirm the cancellation by selecting the final confirmation button.
- Apple displays a confirmation message stating your subscription will end on your next renewal date.
- You will receive an email confirmation from Apple within a few minutes.
- Do not uninstall the Beam app-uninstalling does not cancel your subscription.
How to cancel Beam if you subscribed through google play
Google Play subscriptions are managed through your Google Play Store account and must be cancelled within the Google Play interface, not the Beam app.
Step-by-step cancellation via google play settings
- On your Android phone or tablet, open the Google Play Store app.
- On a computer, visit play.google.com and sign into your Google account.
- Select your user account icon (usually in the upper right corner).
- Select "Manage your Google Account" or "Account".
- Navigate to "Subscriptions" or "Manage Subscriptions".
- This displays all active subscriptions linked to your Google Play account.
- Find "Beam" in your subscriptions list and select it.
- If Beam is not listed, your subscription may already be inactive.
- Select "Cancel Subscription" or the cancel option.
- Google will display your current renewal date and ask you to confirm the cancellation.
- Confirm the cancellation by selecting the final "Cancel Subscription" button.
- Google displays a confirmation that your subscription will end on your next billing date.
- Check your email for a confirmation from Google Play within a few minutes.
- Deleting the Beam app from your Android device does not cancel your subscription.
What happens after you cancel Beam
Cancellation does not mean immediate loss of access. In most cases, you retain full access to Beam's premium content until your current billing cycle ends. Consequently, if you cancel on day 5 of a monthly subscription, you continue to use all premium features until day 35 (the original 30-day cycle plus the cancellation processing time). After your current billing period expires, the app will restrict access to free features only.
Access after cancellation
Yafee specialists recommend documenting the exact date your access ends by noting your renewal date before you cancel. Most subscription services honour paid access through the end of the current cycle, even after cancellation. However, verify this in Beam's cancellation confirmation email. If Beam immediately removes your access after cancellation (an uncommon practice), contact support and reference the Consumer Act of the Philippines, which protects you from losing paid services before the billing cycle concludes.
Preventing accidental resubscription
After you cancel, do not provide Beam with a new payment method if the app prompts you to upgrade or resubscribe. If you wish to use Beam again in the future, you can resubscribe at any time by following the original signup process. However, if Beam automatically reactivates your subscription after you have cancelled, this may violate the Consumer Act, and you should immediately file a chargeback through your bank and escalate to the DTI.
How to request a refund from Beam
If you cancel Beam shortly after payment or discover unauthorized charges, you have a right to request a refund under Philippine consumer protection law.
Refund eligibility and timeframes
The Consumer Act of the Philippines does not mandate a specific refund grace period, but many subscription services honour refund requests within 7-14 days of the charge. Yafee advises contacting Beam support immediately if you have cancelled and still wish to recover your payment. Explain clearly that you cancelled before your renewal date and were still charged, or that you wish to cancel and request a refund of your most recent payment.
Steps to request a refund
- Locate Beam's customer support contact method (email or in-app support form).
- Check your cancellation confirmation email or the Beam website for a support email address.
- Compose a clear refund request email that includes your account email, the date of the charge you dispute, the amount charged, and your reason (cancelled subscription, duplicate charge, unauthorized charge, or other).
- Attach a screenshot of your cancellation confirmation and a screenshot of the charge on your bank statement.
- Submit your refund request to Beam support.
- Beam typically responds within 5-10 business days.
- If Beam denies your refund or does not respond within 10 business days, contact your bank and dispute the transaction.
- Provide your bank with copies of your cancellation confirmation and all communication with Beam.
- If your bank denies the chargeback, file a formal complaint with the Department of Trade and Industry (DTI) at dti.gov.ph.
- Include all documentation: cancellation proof, charge screenshots, Beam's refusal email, and bank correspondence.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward when you follow the correct procedure, but several common errors can leave your subscription active and your payment method charged. Take care to avoid these pitfalls.
Cancelling in the wrong location
The most frequent mistake is cancelling within the Beam app itself while your subscription remains active through Apple App Store, Google Play, or Beam's website. The Beam app may show "no active subscription" even though your payment method continues to be billed. Always verify your subscription source before you cancel. Log into your Beam account dashboard, Apple Settings, or Google Play-whichever matches where you originally signed up-and cancel there exclusively.
Assuming uninstallation equals cancellation
Deleting the Beam app from your phone does not cancel your subscription. Uninstalling the app removes only the software from your device; your subscription remains active on the platform where you created it (Beam's website, Apple, or Google). You must cancel the subscription itself using the steps outlined above, then uninstall the app if you wish.
Missing your renewal date
Cancellation takes effect only when you cancel before your next renewal date. If your renewal date is 15 August and you cancel on 16 August after the charge has already posted, Beam may refund the charge, but it is not obligated to under all circumstances. Cancel at least one day before your renewal date to ensure you are not charged again. Check your Beam account or subscription settings for the exact renewal date immediately after you sign up, and mark it on your calendar.
Not confirming cancellation
After you select "Cancel Subscription", always wait for a confirmation message on screen and in your email. If you do not receive an email confirmation within 15 minutes, the cancellation may have failed. Return to your subscription settings and verify that the subscription no longer shows as active. If it still appears active, repeat the cancellation steps or contact support.
Comparison table: cancellation methods at a glance
This table summarizes the key differences between cancellation routes to help you verify you are cancelling in the correct location.
| Cancellation method | Time to take effect | Confirmation method | Best for |
|---|---|---|---|
| Beam website dashboard | Immediate (before next cycle) | Email confirmation | Direct subscribers |
| Apple App Store settings | Immediate (before next cycle) | Apple email confirmation | iPhone and iPad users |
| Google Play Store settings | Immediate (before next cycle) | Google Play email | Android users |
Key steps to protect yourself from future charges
Yafee recommends implementing several protective measures to ensure your cancellation is honoured and your payment method is no longer billed.
Document your cancellation
Take a screenshot of the cancellation confirmation message and save any confirmation emails from Beam, Apple, or Google. Store these files in a dedicated folder on your computer or cloud storage. These documents serve as proof of cancellation if you need to dispute a charge with your bank or escalate a complaint to the DTI.
Monitor your bank statements
Check your bank or credit card statement within 3-5 days of your cancellation. Verify that no new charge from Beam appears on your next renewal date. If an unexpected charge does appear, immediately contact your bank and file a dispute, then follow the refund request steps outlined above. Do not wait-banks typically allow dispute claims only within 30-90 days of the charge.
Verify subscription status quarterly
Even after you cancel, log into your Beam account, Apple account, or Google Play account every three months to confirm that your Beam subscription does not appear in your active subscriptions list. Subscription services occasionally reactivate accounts or apply hidden charges. Quarterly verification catches unauthorised reactivations before you accrue significant charges.
Yafee's role in helping you cancel subscriptions
Yafee (yafee.com) is a consumer advocacy platform that specialises in subscription cancellation, refund recovery, and consumer rights enforcement across Asia and the Pacific. Yafee has helped thousands of Philippine consumers cancel Beam, retrieve refunds from subscription services, and resolve billing disputes with major platforms. If you encounter resistance from Beam or need guidance navigating your dispute with your bank or the DTI, Yafee provides specialised support grounded in the Consumer Act of the Philippines and Philippine consumer law.
Summary and next steps
Cancelling Beam in the Philippines is a straightforward process when you cancel in the correct location (Beam's website, Apple Settings, or Google Play) before your renewal date. The Consumer Act of the Philippines protects you from unfair billing and gives you a legal right to cancel and dispute unwanted charges. Monitor your bank statement for unwanted charges, keep cancellation confirmations, and escalate to the DTI if Beam refuses to honour your cancellation or refund your request. Yafee specialists remain available to guide you through the refund and dispute process if complications arise.
Contact information for Beam support
Beam does not publish a dedicated cancellation or physical mailing address. Submit cancellation requests or support inquiries through the in-app support form or email address provided in your account settings. For disputes or refund escalation, your bank and the Department of Trade and Industry (DTI) are your primary enforcement avenues under Philippine law. Yafee recommends beginning your refund and dispute process with your bank immediately if Beam refuses your cancellation or continues charging you after you have cancelled.