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Frequently asked questions
Cancel Aweber: The Right Way
How to cancel Aweber in the philippines and stop recurring charges
What Aweber is and why you might want to leave
Aweber is an email marketing platform that enables you to build subscriber lists, send newsletters, and automate campaigns across your audience. The service operates on a subscription model, meaning you pay monthly or annually depending on the plan you select. If you signed up in the Philippines, your account is billed in USD, which converts to Philippine pesos at the exchange rate at the time of your charge.
The platform offers three main pricing tiers: a Free plan with basic features, Aweber Lite for approximately ₱848 per month, and Aweber Plus for approximately ₱1,695 per month. Most users upgrade to a paid tier and then forget about the recurring charge until they see it on their credit card statement months later. At Yafee, we have helped thousands of users navigate this exact scenario.
How Aweber charges you
Aweber sets your account to renew automatically unless you actively cancel before your next billing date. Your payment method remains charged on a recurring basis until you complete the full cancellation process. Many users in the Philippines report that charges continue even after they attempt to cancel, often because they did not complete the entire cancellation workflow or because their payment method was not properly disabled in the system.
Common reasons to cancel Aweber
You might cancel if you have migrated to a competitor like Brevo, Mailchimp, or ConvertKit. You might also cancel if your business is no longer operating, if you want to reduce costs, or if you switched to a different email tool that integrates better with your existing software. Whatever your reason, Yafee is here to guide you through the cancellation process step by step so you do not waste time or get stuck in a billing trap.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel subscriptions and manage billing disputes.
What the law says about cancellations and recurring charges
Under the Consumer Act of the Philippines (Republic Act No. 7394), Aweber must stop charging your account immediately after you submit a valid cancellation request. If the company continues to charge you after you have officially cancelled, you retain the right to file a complaint with the National Bureau of Investigation's Anti-Cybercrime Group or to dispute the charge with your credit card issuer. You can also escalate to the Department of Trade and Industry (DTI) Consumer Complaints Division if Aweber refuses to honor your cancellation request.
The law protects you if Aweber misrepresents its service, charges you without explicit consent, or makes it unreasonably difficult to cancel. If you believe you are owed a refund for charges after cancellation, document every communication, keep screenshots of your account dashboard, and save your credit card statements. These become your evidence if you need to escalate the dispute.
Your legal position
You have the legal right to cancel at any time without penalty under the Consumer Act of the Philippines. Aweber must honor your cancellation within one billing cycle and cease all charges to your payment method. If charges continue after cancellation, you can demand a refund and escalate to the DTI if the company does not respond within 15 days. Keep all communications and billing records as evidence.
Methods to cancel Aweber
You have three main routes to cancel Aweber, depending on where you created your account and how you pay.
Cancel through the web account dashboard
This is the fastest and most direct method. If you signed up directly on Aweber.com using your email and credit card, you cancel the same way. Log into your account, navigate to your billing settings, and click the option to close your account or cancel subscription. Yafee recommends this method because you generate an immediate digital record of your cancellation request that you can screenshot for evidence.
Cancel through the app store or google play
If you signed up through an iPhone app via the Apple App Store or through an Android app via Google Play, you must cancel your subscription through the respective platform, not through Aweber's website. App Store and Google Play subscriptions are managed separately from web subscriptions, and cancelling one does not automatically cancel the other.
Cancel by contacting Aweber support
If you cannot access your account or prefer written confirmation, contact Aweber's support team directly via email or through their contact form. This method creates a paper trail and ensures Aweber has explicit notice of your cancellation request. Support will confirm your cancellation and provide a reference number.
Step-by-step cancellation process
Follow this procedure to cancel your Aweber account and stop all recurring charges.
Step 1: log into your Aweber account
- Go to aweber.com and click "Log In" in the top right corner.
- Enter your email address and password.
- If you have two-factor authentication enabled, complete that step.
- You are now in your account dashboard.
Step 2: navigate to your billing settings
- Click on your account name in the top right corner (usually your email or initials).
- Select "Settings" or "Account Settings" from the dropdown menu.
- Look for "Billing", "Subscription", or "Payment Method" in the left sidebar.
- Click on the billing section to access your subscription details.
Step 3: locate the cancellation option
- On the billing page, you will see your current plan, renewal date, and payment method.
- Look for a button or link that says "Cancel Subscription", "Downgrade Plan", or "Close Account".
- Click this button to initiate the cancellation process.
Step 4: confirm your cancellation request
- Aweber may ask you why you are cancelling (optional feedback).
- Review the cancellation details to ensure you are cancelling the correct subscription.
- Click "Confirm Cancellation" or "Yes, Cancel My Subscription".
- Aweber will display a confirmation message with a cancellation reference number.
Step 5: screenshot your cancellation confirmation
- Take a screenshot or print the confirmation page showing your cancellation is complete.
- Save this screenshot with today's date and your cancellation reference number.
- Check your email for a cancellation confirmation from Aweber (check spam folder if needed).
- Keep this email and screenshots for your records in case of future billing disputes.
Step 6: verify cancellation on your payment method
- Log into your credit card or bank account online.
- Check your recent transactions to confirm the last Aweber charge matches your cancellation date.
- Set a phone reminder for 3 days after your cancellation date to verify no additional charge appears.
- If you see a charge after your cancellation date, contact Aweber support immediately with your cancellation reference number.
What happens after you cancel
Cancelling your account does not happen instantly in all cases, so understanding the timeline protects you from unexpected charges.
Your account access and data
After you cancel, your account remains active until the end of your current billing cycle. If you cancel mid-month, you retain access to your account, subscriber lists, and campaigns until your paid period expires. On the expiration date, Aweber will downgrade your account to the Free plan (if you had a paid plan) or fully deactivate it. You can export your subscriber list before your access ends by downloading it as a CSV file from your account settings.
Timing of the final charge
Your final charge will appear on your statement on your regular billing date. If you cancel on the 15th of the month but your renewal date is the 20th, Aweber will charge you one last time on the 20th to cover the remaining days. After that date, no further charges will occur. Consequently, you must monitor your bank account for 5 to 7 days after your cancellation date to ensure no duplicate or delayed charge appears.
Refund eligibility
Aweber does not offer refunds for cancellations under its standard policy. Once you have paid for a month, that payment is non-refundable even if you cancel mid-month. However, if you cancel within 30 days of your initial purchase (for new customers), some payment processors offer a "cooling off" period. Contact your credit card issuer if you believe you qualify for a dispute or chargeback.
Aweber pricing and plan comparison
Review the pricing structure to confirm you are on the correct plan before you cancel.
| Plan | Monthly cost (PHP) | Subscribers | Emails/month | Automation |
|---|---|---|---|---|
| Free | ₱0 | Up to 500 | Up to 3,000 | Basic |
| Aweber Lite | ₱848 | Unlimited | Unlimited | Full automation |
| Aweber Plus | ₱1,695 | Unlimited | Unlimited | Full automation + priority support |
If you were on Aweber Lite or Plus and are cancelling to reduce costs, consider whether the Free plan might meet your needs temporarily. You can always upgrade again later without penalty.
Common mistakes when cancelling Aweber
Cancelling your subscription is straightforward once you know the process, but a few missteps can cause billing headaches that delay your cancellation.
Mistake 1: cancelling through the wrong platform
If you signed up via the App Store or Google Play, cancelling through the Aweber website will not work. You must go to your app store settings and cancel the subscription there. Conversely, if you signed up on aweber.com, cancelling through an app will not affect your web subscription. Check where you originally signed up and cancel through that same channel.
Mistake 2: assuming you have cancelled when you have only downgraded
Aweber allows you to downgrade from Lite to Free, which still triggers a charge if you later upgrade again. If you want to cancel completely and stop all charges, you must explicitly select "Cancel Subscription" or "Close Account", not just downgrade to Free.
Mistake 3: not screenshotting your cancellation confirmation
Without a screenshot or email confirmation showing your cancellation was processed, you have no evidence if Aweber disputes your claim later. Always capture the confirmation page and save your cancellation reference number.
Mistake 4: ignoring charges after cancellation
If you see a charge appear after your cancellation date, contact Aweber support within 3 days and reference your cancellation confirmation. The sooner you report it, the faster Aweber can issue a refund or credit. Do not assume it will resolve itself.
Mistake 5: not checking your spam folder for confirmation emails
Cancellation confirmations from Aweber often land in spam or promotional folders. Check all email folders for confirmation so you have proof of your cancellation request.
If Aweber refuses to cancel or continues charging
If Aweber does not honor your cancellation request or continues to charge your account after you have submitted a valid cancellation, you have legal remedies under Philippine law.
Step 1: gather all evidence
Collect your cancellation confirmation, screenshots of your account dashboard, your credit card statements showing the charges, and all email correspondence with Aweber support. Compile these into a single folder or document with dates and reference numbers clearly marked.
Step 2: contact Aweber support in writing
Send a formal email to Aweber support referencing your cancellation confirmation number and requesting immediate refund of any charges after your cancellation date. Use a professional tone and set a 7-day deadline for their response. Yafee recommends sending this via email so you have a timestamped record.
Step 3: dispute the charge with your credit card issuer
If Aweber does not respond within 7 days, contact your bank or credit card company and initiate a chargeback or dispute. Provide your evidence folder and explain that you cancelled the subscription but were charged again. Your bank will investigate and reverse the charge if they find it unjustified.
Step 4: escalate to the department of trade and industry (DTI)
If the chargeback does not resolve the issue or if Aweber owes you a substantial refund, file a formal complaint with the DTI Consumer Complaints Division. You can submit your complaint online at dtc.gov.ph or in person at your nearest DTI office. Include all evidence and reference your previous communications. The DTI will investigate and may issue a resolution order requiring Aweber to refund you.
Alternatives to Aweber
If you are cancelling Aweber to switch to another platform, consider these established email marketing services available in the Philippines.
| Service | Starting price | Free subscribers | Automation |
|---|---|---|---|
| Mailchimp | Free (with ads) | Up to 500 | Full automation |
| Brevo (formerly Sendinblue) | Free | Unlimited | Full automation |
| ConvertKit | ₱2,100+ | Up to 1,000 | Full automation |
| Active Campaign | ₱1,950+ | Up to 500 | Full automation + CRM |
Yafee specializes in helping users transition between platforms and can guide you through exporting your subscriber list and rebuilding your campaigns on a new service with minimal downtime.
Cancellation checklist
Use this checklist to ensure you have completed every step and protected yourself against future charges.
- Account access confirmed: I logged into my Aweber account successfully.
- Billing section located: I found my subscription details and renewal date.
- Cancellation button clicked: I clicked "Cancel Subscription" and confirmed the action.
- Confirmation captured: I screenshotted the cancellation confirmation page with my reference number.
- Email confirmation received: I received a cancellation confirmation email from Aweber (check spam folder).
- Final charge verified: I confirmed the date of my last charge on my credit card statement.
- 3-day monitoring set: I set a reminder to check my account 3 days after cancellation for unexpected charges.
- Evidence stored securely: I saved all screenshots, emails, and reference numbers in a secure folder.
- DTI complaint knowledge: I know how to escalate to the DTI if charges continue after my cancellation date.
Contact Aweber for cancellation and support
If you need to contact Aweber directly to cancel your subscription or resolve a billing issue, use the following addresses and methods.
Online support and account settings
The primary method to cancel Aweber is through your account dashboard at aweber.com. Log in, navigate to Settings, select Billing, and click "Cancel Subscription". This generates an immediate digital confirmation.
Email support
If you cannot access your account or need written confirmation, contact Aweber support via their online contact form at aweber.com/contact. Include your account email address, your cancellation request, and your reason for cancelling. Support typically responds within 24 to 48 hours.
Mailing address for formal correspondence
For formal cancellation requests or billing disputes, you can send written correspondence to Aweber's registered address:
Aweber Communications, Inc.
4275 County Line Road
Chalfont, PA 18914
United States
Include your account email address, cancellation request, and a copy of your invoice or billing statement. Send this via registered or certified mail so you have proof of delivery. Allow 10 to 15 business days for a response from their legal or billing department.
Verification of your cancellation
Regardless of which method you use, always verify your cancellation by checking your account dashboard 24 hours later and monitoring your credit card statement 7 days after your cancellation date. At Yafee, we have helped thousands of consumers navigate subscription cancellations and billing disputes, and we recommend treating your cancellation confirmation as your most important document.
Whether you are cancelling due to cost, switching platforms, or ending your business, Yafee ensures you have the legal knowledge and practical steps to cancel Aweber cleanly and protect yourself from unexpected charges. Our contract-law specialists are here to guide you through every stage of the cancellation process and to help you recover any unauthorized charges. Visit Yafee.com today to learn more about your consumer rights and how we can support your cancellation.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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