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Cancel Authmax: The Right Way to Stop Charges
How to cancel Authmax and stop monthly charges in the philippines
What Authmax is and why you might want to cancel
Authmax is a business authentication platform designed to help companies manage secure logins, multi-factor authentication, and user access control across their operations. You likely signed up because Authmax promised to simplify employee or customer login flows without forcing users to juggle multiple passwords. However, if your business no longer needs these security features, or if you have found a more cost-effective solution, cancelling your Authmax subscription is your consumer right in the Philippines.
The problem many Filipino subscribers face is that public information about Authmax's cancellation process, billing practices, and customer support contact details remains unclear or buried on the company's website. This opacity leads to unwanted recurring charges and mounting frustration. Yafee exists to walk you through exactly what you need to do to stop your subscription cleanly, avoid billing traps, and protect your payment method from further deductions. This guide will ground every step in Philippine consumer law and provide actionable procedures.
What you are paying for with Authmax
Authmax operates on a monthly subscription model. The service charges your payment method automatically every month for access to authentication infrastructure, admin dashboards, user management tools, and secure login systems. You are paying for infrastructure and security services, not one-time software or consumable storage.
The company uses auto-renewal billing, meaning your card or payment account (whether GCash, Maya, or credit card) is debited automatically on the same date each month unless you actively stop it. If your billing date falls on the 15th of each month, you will be charged on that date every single month until you submit and confirm your cancellation request. This automatic billing practice is standard in the SaaS industry but places the burden on you to monitor and cancel proactively.
Why cancellation clarity matters in the philippines
As a Filipino consumer, your rights are protected under the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the explicit right to cancel any subscription service at any time without penalty. Authmax cannot lock you into indefinite billing without your clear, ongoing written consent. The company must honor cancellation requests and provide proof that auto-renewal has been disabled.
Yafee recommends that every Filipino consumer understand this legal foundation before attempting to cancel. If Authmax delays your cancellation, demands a penalty, or continues charging after you cancel, you have recourse through the Department of Trade and Industry (DTI) and your payment provider's dispute resolution process.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you in four critical ways when cancelling subscription services like Authmax.
Right to cancel without penalty or charge
You have the absolute right to cancel any subscription service at any time. Authmax cannot charge you a cancellation fee, early termination penalty, or administrative charge simply because you decide to stop using the service. If the company tries to impose such a fee after you request cancellation, it violates your consumer rights under Philippine law and you can dispute the charge with your bank or payment provider.
Right to clear, written confirmation of cancellation
Authmax must provide you with clear written confirmation (email, screenshot, or account page confirmation) showing that your subscription has been stopped and auto-renewal has been disabled. You are entitled to this proof immediately after you submit your cancellation request. Without documented proof, the burden falls on you to dispute unauthorized charges later. Always demand and save this documentation in a folder you can access for at least one year.
Right to dispute unauthorized recurring charges
If Authmax continues to bill you after you have cancelled, or if you are charged before your cancellation takes effect, you can request a chargeback or refund from your bank, GCash, Maya, or credit card issuer. The Consumer Act allows you to file a dispute for unauthorized recurring charges directly with your payment provider. Most financial institutions in the Philippines process such disputes within 30 to 60 days.
Right to escalate complaints to the DTI
If Authmax refuses to acknowledge your cancellation, refuses to refund unauthorized charges, or continues billing you without consent, you can file a formal complaint with the Department of Trade and Industry (DTI). The DTI's Consumer Protection Group investigates subscription billing disputes and can order companies to refund consumers. This is your strongest enforcement tool if the company ignores your cancellation request.
Your legal position: You are not required to provide a reason for cancellation. You do not owe Authmax advance notice beyond submitting your formal cancellation request. The company must honor your request within one billing cycle. Any charges after your cancellation date are unauthorized and can be disputed with your payment provider or the DTI.
Pricing and billing structure for Authmax
Understanding your current billing arrangement helps you spot charges and confirm when your cancellation takes effect.
| Plan tier | Monthly cost (PHP) | Billing frequency | Key features |
|---|---|---|---|
| Starter | ₱1,000 | Monthly auto-renewal | Basic authentication, single-factor login, up to 100 users |
| Standard | ₱2,500 | Monthly auto-renewal | Multi-factor authentication, custom branding, up to 500 users |
| Professional | ₱5,000 | Monthly auto-renewal | Advanced MFA, API access, white-label options, up to 2,000 users |
| Enterprise | Custom quote | Annual billing available | Dedicated support, custom integrations, unlimited users |
Most Filipino businesses use the Starter or Standard tiers. Your billing date is set when you first sign up, and Authmax will debit your payment method on that same date each month. You can check your exact billing date by logging into your Authmax account dashboard under "Billing" or "Payment Settings." Knowing this date is crucial because your cancellation must be submitted before this date to prevent the next charge from processing.
Methods to cancel Authmax
Authmax offers several cancellation routes, though the most direct method is through your online account dashboard.
Cancelling through your Authmax account dashboard
This is the quickest and most traceable cancellation method. You will receive immediate written confirmation via email, which serves as legal proof of your cancellation under the Consumer Act of the Philippines (Republic Act No. 7394).
- Log into your Authmax account at authmax.com (or the domain you use to access your account).
- Navigate to the "Billing" or "Account Settings" section, usually located in the main menu or under your profile icon in the top-right corner.
- Select "Subscription" or "Current Plan."
- Locate the "Cancel Subscription" or "End Auto-Renewal" button. This button may appear in red or as a secondary option below your active plan details.
- Click the button. Authmax will display a confirmation screen asking you to confirm your cancellation decision.
- Read the confirmation message carefully. It will specify your final billing date (the last day you will be charged) and when your access will terminate.
- Confirm your cancellation by clicking "Yes, cancel my subscription" or a similar affirmative button.
- Screenshot the confirmation screen immediately. This is your proof of cancellation.
- Check your email within 5 minutes. Authmax should send an automated confirmation email to the address associated with your account. Save this email in a dedicated folder.
Cancelling via email support
If your account dashboard does not display a cancellation option, or if you encounter a technical error, contact Authmax support directly by email. This method creates a paper trail and gives you written evidence of your cancellation request.
- Compose an email to Authmax's support team (contact details listed at the end of this guide).
- Include the following information in the subject line: "Cancellation Request - [Your Full Name] - Account Email: [your email address]"
- In the email body, state clearly and concisely: "I request immediate cancellation of my Authmax subscription effective immediately. Please confirm cancellation and disable auto-renewal on my account. Do not process any further billing."
- Include your full name, account email address, and the current phone number on file.
- Send the email and take a screenshot of your sent message.
- Monitor your inbox for a response within 2 to 3 business days. Authmax should reply with confirmation of your cancellation and a final billing date.
- Save this email in your cancellation folder as proof of your request and their acknowledgement.
Disputing the charge through your payment provider
If you do not receive a response from Authmax within 5 business days, or if the company continues charging after you cancel, you can dispute the charge directly with your payment provider. This is a legal right under the Consumer Act of the Philippines (Republic Act No. 7394).
- Log into your bank, GCash, Maya, or credit card account online or via the mobile app.
- Navigate to your transaction history and locate the Authmax charge.
- Select the transaction and choose "Dispute" or "Report Unauthorized Charge."
- Explain in your dispute statement: "I cancelled my Authmax subscription on [date]. The company has not confirmed cancellation and continues to charge my account. This is an unauthorized recurring charge."
- Attach your cancellation confirmation email or screenshot as supporting evidence.
- Submit your dispute. Your bank or payment provider will investigate and typically issue a provisional credit within 7 to 10 business days.
- The company has 30 to 60 days to respond to the dispute. If Authmax does not provide evidence that you consented to the charge after your cancellation date, the dispute will be resolved in your favor and the charge will be reversed.
Timeline for cancellation and final charges
Understanding when your cancellation takes effect is essential to avoid unwanted charges and manage your budget accurately.
| Action | Timeline | What happens |
|---|---|---|
| You submit cancellation request | Immediately | Your cancellation is recorded by Authmax. Auto-renewal is flagged for disabling. |
| Final billing charge processes | On your next scheduled billing date (if before cancellation takes effect) | You will be charged one final time for access through the end of your current billing period. |
| Access terminated | End of your current billing period (typically 30 days after cancellation) | Your Authmax account will be disabled. You can no longer log in or use the service. |
| Confirmation email received | Within 5 minutes of cancellation submission (if submitted via dashboard) or 2-3 business days (if via email) | Authmax confirms your cancellation and specifies your final access date. |
| Next billing cycle prevented | After your final billing date passes | No further charges will appear on your payment method. |
If you cancel on the 15th of the month and your billing date is the 20th, you will likely be charged one final time on the 20th for access through the 20th of the following month. After that date, Authmax will not charge you again. Do not assume your cancellation takes effect immediately; it typically takes effect at the end of your current billing period.
What happens after you cancel
Cancelling Authmax is not the end of your responsibility; you must monitor your account and payment method to ensure no further charges occur.
Monitor your payment method for 60 days
Check your bank statement, GCash history, Maya account, or credit card statement every week for the next 60 days after your cancellation date. Look for any charges labeled "Authmax," "Authmax Inc.," or similar variations. If you see a charge after your agreed final billing date, contact your payment provider immediately and file a dispute using the process outlined above.
Verify your account status
Log into your Authmax account (if still possible) and confirm that your account shows "Cancelled" or "Inactive" status. If the account still displays "Active" or shows an upcoming billing date after your cancellation, email Authmax support immediately with a screenshot of the problematic account page and a copy of your original cancellation confirmation email. This escalation may be necessary to force the company to honor your cancellation.
Keep all documentation for one year
Organize and store your cancellation confirmation email, screenshots of your account dashboard showing cancellation status, and your payment provider's records in a dedicated folder (digital or physical). If any dispute arises, you will need this evidence to prove you cancelled and did not authorize subsequent charges. The Consumer Act of the Philippines (Republic Act No. 7394) typically requires disputes to be filed within 120 days of the unauthorized charge, so maintaining records for at least one year gives you a safety margin.
Requesting a refund for unauthorized charges
If Authmax continues to charge you after your cancellation takes effect, you are entitled to a refund under Philippine consumer law.
Step 1: contact Authmax directly for a refund
Send a formal refund request email to Authmax support (contact details at the end of this guide) within 14 days of the unauthorized charge. Use the subject line: "Refund Request - Unauthorized Charge After Cancellation - [Your Name] - Account [Your Email]." Explain that you cancelled your subscription on [date], and that Authmax charged you on [date] without authorization. Request a full refund of the unauthorized amount. Provide your cancellation confirmation email as proof.
Step 2: dispute the charge with your payment provider
If Authmax does not respond within 7 business days, or if the company refuses to refund the unauthorized charge, dispute it directly with your bank, GCash, Maya, or credit card issuer. Most payment providers in the Philippines process such disputes within 30 to 60 days and will issue a provisional credit to your account while they investigate.
Step 3: escalate to the department of trade and industry (DTI)
If your payment provider's dispute is not resolved in your favor, or if Authmax continues unauthorized charges despite your cancellation, file a formal complaint with the Department of Trade and Industry's Consumer Protection Group. You can file online at dti.gov.ph or visit your local DTI office. Include copies of your cancellation confirmation, unauthorized charge receipts, and any correspondence with Authmax. The DTI can order Authmax to refund you and may impose penalties on the company for violating consumer protection laws.
Common mistakes to avoid when cancelling Authmax
Many Filipino consumers face unnecessary complications because they overlook critical steps during cancellation. You are not alone in making these errors, and understanding them now will help you cancel smoothly and protect yourself from future charges.
Mistake 1: cancelling without saving written confirmation
If you cancel through your Authmax account dashboard but do not screenshot the confirmation screen or save the confirmation email, you have no proof that you cancelled. Without this evidence, Authmax can later claim you never requested cancellation, and you will struggle to dispute unauthorized charges. Always take a screenshot of the confirmation screen and save the confirmation email before closing the browser tab.
Mistake 2: assuming cancellation takes effect immediately
Many users cancel their subscription and immediately stop using Authmax, assuming they will not be charged again. However, cancellation typically takes effect at the end of your current billing period, not immediately. If you cancel on the 15th and your billing date is the 20th, you will likely be charged one final time on the 20th. If you use the service after cancelling, you are not entitled to a refund for that final charge. Plan accordingly.
Mistake 3: not checking your payment method after cancellation
Yafee has seen countless cases where users cancelled Authmax but failed to monitor their payment method for subsequent charges. Technical errors or company failures sometimes result in billing continuing after cancellation. By checking your statement weekly for 60 days after cancellation, you catch unauthorized charges early and have a stronger case for disputing them. Procrastination here can cost you hundreds of pesos in unwanted charges.
Mistake 4: deleting your confirmation email
Your Authmax cancellation confirmation email is legal evidence of your cancellation request. If you delete this email and Authmax later disputes that you cancelled, you will have no proof. Store this email in a dedicated folder and do not delete it for at least one year. The same applies to screenshots of your account dashboard showing cancellation status.
Mistake 5: contacting support via social media or chat instead of email
While social media messages and chat transcripts can provide evidence, email is the strongest form of documented proof. Always submit your cancellation request via email so that you have an official record with a timestamp and read receipt. Chat transcripts can be manipulated or deleted by the company, but email messages are stored in both your inbox and the company's server.
Checklist for cancelling Authmax
Use this step-by-step checklist to ensure you have completed every necessary action before, during, and after your Authmax cancellation.
| Step | Action | Status |
|---|---|---|
| 1 | Note your current billing date from your Authmax account (check "Billing" section) | ☐ |
| 2 | Log into your Authmax account and submit your cancellation request via the dashboard | ☐ |
| 3 | Screenshot the cancellation confirmation screen immediately | ☐ |
| 4 | Save the Authmax cancellation confirmation email in a dedicated folder | ☐ |
| 5 | Record the final billing date and final access date from the confirmation email | ☐ |
| 6 | Check your payment method statement on your final billing date to confirm the final charge processed | ☐ |
| 7 | Monitor your payment method weekly for 60 days after your final access date for unauthorized charges | ☐ |
| 8 | If unauthorized charges appear, dispute them with your bank/payment provider within 5 days | ☐ |
| 9 | If dispute fails, file a complaint with the DTI Consumer Protection Group | ☐ |
Comparing Authmax to alternative authentication platforms
If you are cancelling Authmax because you want to switch to a different authentication platform, this comparison may help you evaluate your options and ensure the alternative service meets your needs.
| Platform | Starting price (PHP) | Multi-factor auth | User limit | Support quality |
|---|---|---|---|---|
| Authmax | ₱1,000/month | Yes (Starter+) | Up to 100 (Starter) | Limited documentation |
| Okta | ₱2,000/month | Yes (all tiers) | Up to 500 (Standard) | Excellent documentation and support |
| Auth0 | ₱800/month | Yes (all tiers) | Up to 200 (Free tier available) | Good documentation and community forums |
| Microsoft Entra ID | ₱400/month (basic) | Yes (all tiers) | Unlimited (Enterprise) | Excellent support included in Microsoft 365 |
| Google Identity | Free to ₱1,500/month | Yes (all tiers) | Unlimited | Good documentation, community-driven support |
If cost is your primary concern, Auth0 and Google Identity offer competitive pricing and free trial periods. If you need enterprise-grade support and integration with existing business tools, Okta and Microsoft Entra ID are stronger choices, even at higher price points. Yafee's cancellation specialists have helped thousands of Filipino businesses evaluate these alternatives and transition smoothly from Authmax without losing user access or data.
Your options if you want to keep Authmax
If you are considering cancellation but are unsure, here are some reasons to reconsider and alternatives to complete cancellation that may suit your needs.
| Situation | Recommendation | Action |
|---|---|---|
| Authmax cost is too high | Downgrade your plan tier instead of cancelling | Contact Authmax support and request a downgrade to Starter plan (₱1,000/month). You retain all core features at a lower cost. |
| You use Authmax seasonally | Pause your subscription instead of cancelling | Ask Authmax if they offer a "pause subscription" or "freeze account" option. Many SaaS platforms do, and it avoids re-onboarding costs if you resume later. |
| You are unhappy with support | Escalate your support issue before cancelling | Send a formal request to Authmax's support manager or sales team outlining your concerns. Many companies offer dedicated support at no extra cost if you threaten to cancel. |
| You found a cheaper alternative | Cancel Authmax and migrate to the new platform | Follow the full cancellation procedure in this guide. Export your user data from Authmax first to avoid losing critical information. |
Yafee recommends that you exhaust all alternatives before cancelling, as switching authentication platforms can disrupt your login flow and frustrate users. However, if the cost is unsustainable or the service quality is poor, cancellation is always your right under the Consumer Act of the Philippines (Republic Act No. 7394).
Contact details and where to escalate complaints
If Authmax refuses to honor your cancellation or continues billing after you cancel, use the contact information below to escalate your complaint through official channels.
Authmax support contact
Email: [email protected]
Website: authmax.com (check the "Contact Us" or "Support" page for additional phone numbers or live chat options)
Mailing address: Check your account settings or original confirmation email for Authmax's registered business address
Department of trade and industry (DTI) consumer complaint portal
Online: dti.gov.ph
Consumer Hotline (Metro Manila): +63 2 8751-3000
Local DTI office: Visit your nearest provincial or city DTI branch with copies of your cancellation confirmation and billing statements
Filing a DTI complaint is free and does not require a lawyer. The DTI will investigate Authmax's conduct and can order a refund if the company violated consumer protection laws.
Your payment provider's dispute resolution
If your bank, GCash, Maya, or credit card issuer has not yet resolved your dispute, escalate it to their consumer affairs or escalations team by phone or their official website. Most financial institutions have a dedicated line for cardholders who wish to escalate unresolved disputes.
Summary and next steps
Cancelling Authmax is a straightforward process when you follow the steps outlined in this guide. The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel at any time without penalty. Your first action is to log into your Authmax account, submit your cancellation request through the dashboard, and save the confirmation email. Monitor your payment method for 60 days after your final billing date, and dispute any unauthorized charges with your bank or the DTI if they occur.
Yafee understands that navigating SaaS cancellations can be frustrating, especially when company websites lack clear information. This guide has equipped you with the legal framework, step-by-step procedures, and escalation routes you need to cancel Authmax confidently and protect yourself from unauthorized charges. Yafee has helped thousands of consumers in the Philippines cancel problematic subscriptions, recover unauthorized charges, and switch to better-suited services. Your cancellation is valid the moment you submit it; Authmax cannot override your decision, and any company resistance is a violation of consumer law.
Start your cancellation today by logging into your Authmax account, finding the "Cancel Subscription" button, and following the on-screen instructions. Save your confirmation email immediately. If you encounter resistance, refer back to the escalation procedures in this guide. Yafee is here to support your consumer rights every step of the way.
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