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Frequently asked questions
Cancel Alt Resume: Step-by-Step Guide
How to cancel Alt Resume in the philippines and reclaim your subscription fees
What Alt Resume is and why cancellation matters
Alt Resume is an AI-powered resume and cover letter builder operating on an annual subscription model in the Philippines. The service charges ₱4,500 per year for the Pro plan and ₱9,000 per year for the Career+ plan, billed once yearly. You are paying for ongoing access to resume templates, AI writing assistance, ATS optimization, and export tools-not a one-time purchase.
The critical issue most Filipino job seekers encounter is that Alt Resume does not clearly publish cancellation instructions in its visible Terms and Conditions. Many users discover they have committed to a 12-month cycle only after their first charge processes. If you find yourself in this position, Yafee has prepared this guide to walk you through every cancellation step safely and to help you pursue refunds where your legal rights apply.
Understanding what you are paying for
The Pro plan includes unlimited AI-generated resumes and cover letters, premium templates, PDF and DOCX exports, an ATS optimization score, and priority email support. Career+ adds career insights, job fit scoring, skills gap analysis, LinkedIn profile optimization, and dedicated support.
This is not a free trial that converted silently into a paid service. This is a recurring subscription requiring active cancellation before your renewal date. Understanding this distinction is essential-many users mistakenly believe they can cancel anytime during the year without penalty.
Why your consumer rights protect you in the philippines
In the Philippines, your consumer protections fall under the Consumer Act of the Philippines (Republic Act No. 7394). This law mandates that services provide clear information about billing, automatic renewal terms, and a straightforward cancellation process. When a company fails to openly publish these details, that gap signals a potential violation of your rights.
If Alt Resume continues charging you after you intended to cancel, or if you were charged without explicit written consent for recurring billing, you have grounds to dispute the transaction with your bank under Bangko Sentral ng Pilipinas (BSP) guidelines. Most Philippine banks allow a 60-day dispute window from the charge date.
Pricing breakdown and plan comparison for Alt Resume
Before you cancel, understanding what each plan costs helps you decide whether the service justifies the expense.
| Plan name | Annual cost in PHP | Key features included | Best suited for |
|---|---|---|---|
| Pro | ₱4,500 | Unlimited AI resumes, templates, ATS score, PDF/DOCX export | Job seekers applying to 10+ positions |
| Career+ | ₱9,000 | All Pro features plus career insights, job fit scoring, LinkedIn optimization | Career changers needing strategic guidance |
| Free trial | Not verified | No confirmed free trial published | Not available |
Reasons to cancel your Alt Resume subscription
Your decision to cancel depends on whether you are actively job hunting and whether the features add measurable value to your applications.
When you should cancel Alt Resume
- You have completed your job search and accepted a position.
- You are not using the AI resume generator or optimization tools weekly.
- You can create competitive resumes using free alternatives like Canva or Google Docs.
- You were charged without your explicit consent for automatic renewal.
- You attempted to cancel but were blocked or redirected without clear cancellation options.
When you might keep your subscription
- You are in an active, intensive job search and using the AI generator multiple times per week.
- You have received interview invitations after using Alt Resume's ATS-optimized templates.
- The ₱375 monthly cost for Pro (₱4,500 annually) represents less than 5% of your expected salary increase.
- You are transitioning careers and the LinkedIn optimization features are directly supporting that effort.
How to cancel Alt Resume step by step
The cancellation process for Alt Resume follows a specific sequence. Yafee recommends completing each step methodically to ensure your cancellation is recorded and prevents future charges.
Step 1: log into your Alt Resume account
- Open your web browser and navigate to the Alt Resume login page.
- Enter your email address and password to access your account dashboard.
- If you have two-factor authentication enabled, complete that verification step.
- Once logged in, locate your account settings-typically found in the upper right corner under "Profile" or "Account Settings".
Step 2: find your subscription and billing information
- In Account Settings, select "Billing" or "Subscription".
- Review your current plan name, renewal date, and payment method.
- Take a screenshot of this page for your records-this proves your subscription status if a dispute later arises.
- Verify the exact date your subscription renews (for example, if you subscribed on 15 March 2023, your renewal is 15 March 2024).
Step 3: locate the cancellation button
- In the Subscription section, look for a button labeled "Cancel Subscription", "Cancel Plan", or "Manage Subscription".
- If you cannot find a cancellation button in your account settings, proceed to Step 4 to contact support directly.
- Yafee emphasizes this point: if a platform does not provide a self-service cancellation option, that itself may violate the Consumer Act of the Philippines, and you should document this failure.
Step 4: click cancel and confirm your intention
- Click the cancellation button.
- Alt Resume may display a survey asking why you are leaving-answer honestly so the company understands user feedback, but this is optional.
- Look for a confirmation message stating "Your subscription has been cancelled" or "Your access will end on [date]".
- Screenshot this confirmation page immediately.
Step 5: request written cancellation confirmation via email
- If Alt Resume does not provide an on-screen confirmation, send an email to their support address (typically [email protected] or [email protected]).
- Use this template: "I am writing to request cancellation of my Alt Resume subscription effective immediately. My account email is [your email], and my subscription plan is [Pro or Career+]. Please confirm receipt of this cancellation request and provide a confirmation number and cancellation date. Thank you."
- Send this email using a personal email account, not your Alt Resume login-create a paper trail outside the platform.
- Keep the email timestamp and any response as evidence.
Step 6: monitor your next billing cycle
- Mark your original renewal date on a personal calendar 14 days in advance.
- Check your bank statement on that date to confirm no charge appears.
- If Alt Resume charges you after you cancelled, immediately contact your bank to dispute the transaction under BSP rules.
Your legal position and consumer rights
In the Philippines, you stand on solid legal ground under the Consumer Act of the Philippines (Republic Act No. 7394). This law explicitly protects you in three areas: transparent billing disclosure, automatic renewal compliance, and a straightforward cancellation mechanism.
Furthermore, the National Privacy Commission (NPC) has jurisdiction if Alt Resume mishandles your personal data during cancellation. If the company deletes your data improperly or retains it without consent, you can file a complaint with the NPC.
Consequently, if Alt Resume refuses to cancel or continues charging you after cancellation, your remedies include:
- Disputing the charge with your bank (60-day window from transaction date under BSP rules).
- Filing a complaint with the Department of Trade and Industry (DTI) Consumer Complaints Unit.
- Seeking a chargeback through your credit card or e-wallet provider if applicable.
- Consulting a consumer protection attorney if the sum involved justifies legal action.
Refund eligibility and recovery timelines
Whether you qualify for a refund depends on when you request cancellation relative to your renewal date and whether you used the service meaningfully.
Refunds within 14 days of purchase
Under the Consumer Act of the Philippines, you have the right to cancel without penalty within 14 days of your initial charge. This applies whether you subscribed online, via mobile app, or through a third-party payment processor. Yafee recommends requesting your refund in writing within this window if you realize the service does not meet your needs.
Refunds after 14 days
Once the 14-day window closes, Alt Resume may apply a pro-rata refund policy depending on your plan and usage. However, if you can demonstrate that you were charged without explicit consent for automatic renewal (a common violation), you have grounds to dispute the entire charge, not just a partial refund. Contact your bank immediately to initiate a dispute.
How to request a refund
- Log into your account and take screenshots of your billing history.
- Send an email to Alt Resume support requesting a refund, citing your subscription end date and the reason (unused service, auto-renewal not clearly disclosed, etc.).
- If support denies your refund, file a dispute with your bank within 60 days of the charge.
- Provide your bank with screenshots of the confirmation screens, email correspondence, and your account billing history.
- Your bank will investigate and either reverse the charge or require Alt Resume to justify it.
Common mistakes to avoid when cancelling Alt Resume
Cancelling a subscription can feel stressful, but you are not alone-thousands of users cancel subscriptions like this every month. The key is to avoid these frequent pitfalls.
Mistake 1: assuming cancellation is automatic
Never assume that stopping the use of a service cancels your subscription automatically. Alt Resume will continue charging until you explicitly cancel. Inactivity does not trigger refunds or account closure.
Mistake 2: cancelling your payment method instead of the subscription
Deleting your credit card or disabling your e-wallet does not cancel your subscription. Alt Resume will attempt to charge you on your renewal date. If the payment fails repeatedly, the company may escalate to a collections agency. Instead, cancel the subscription itself through your account settings.
Mistake 3: missing your renewal date
If you wait until your renewal date has passed, you have already paid for another year. Act at least 7 days before your renewal date to ensure your cancellation processes. Yafee advises setting a phone reminder 14 days before your renewal date so you have time to cancel without rushing.
Mistake 4: not requesting written confirmation
An on-screen "cancellation successful" message is helpful but may not be enough if a dispute later arises. Always request written confirmation via email from Alt Resume's support team, with a specific cancellation date and confirmation number included.
Mistake 5: ignoring post-cancellation charges
If you receive a charge after your confirmed cancellation date, act immediately. Contact your bank and request a chargeback or dispute before the 60-day window closes. Waiting delays resolution and weakens your position.
What happens after you cancel Alt Resume
Cancelling your subscription does not happen instantly-you need to understand the timeline and what you lose.
Immediate loss of access
Most SaaS platforms, including Alt Resume, terminate your account access on your cancellation date, not your renewal date. This means if you cancel today, you may lose access immediately. Before cancelling, export or download any resumes, cover letters, or data you created. Yafee recommends downloading your complete profile in PDF format and storing it locally.
What you can do after cancellation
- Access any resumes or documents you already downloaded (they remain on your device).
- Use free alternatives like Canva, Google Docs, or Microsoft Word to maintain your resume going forward.
- Refer back to your downloaded ATS-optimized resume as a template for future applications.
When your refund arrives
If you qualify for a refund, the timeline varies by payment method. Bank transfers typically take 5-10 business days. Credit card refunds appear within 1-3 billing cycles (usually 30 days). E-wallet refunds process within 24-48 hours. Track your refund using your bank's transaction reference number.
Subscription traps and hidden renewal clauses
Understanding where Alt Resume hides its renewal terms helps you avoid future unwanted charges.
The automatic renewal clause
Alt Resume operates on continuous automatic renewal. Unless you actively cancel, your subscription renews annually on the same date you first subscribed. This is disclosed in the Terms and Conditions, but many users miss it because it appears in dense legal text rather than a clear warning during checkout.
The "pause subscription" option
Some SaaS platforms offer a "pause" feature that sounds like cancellation but is not. If Alt Resume offers to "pause" your subscription, clarify whether pausing stops all charges or merely delays the next renewal. A true pause should result in zero charges; anything less is misleading. Yafee always recommends full cancellation over pausing unless you genuinely plan to return within weeks.
The free trial converted to paid
Alt Resume's free trial status is not publicly verified. If you were charged without receiving a trial first, request documentation from support. If the company cannot prove you agreed to paid access before charging, that charge violates the Consumer Act of the Philippines.
Steps to take if Alt Resume refuses to cancel
If Alt Resume ignores your cancellation request or claims you cannot cancel, follow this escalation path.
Step 1: document everything
- Save screenshots of your account, billing information, and any cancellation attempts.
- Print or save copies of all emails between you and Alt Resume support.
- Record the date and time you attempted each cancellation method.
Step 2: escalate within the company
- If standard support does not respond within 5 business days, look for an executive email address or escalation contact on Alt Resume's website.
- Send a formal letter titled "Request for Subscription Cancellation and Complaint Escalation" detailing your attempts and the lack of response.
Step 3: contact the department of trade and industry (DTI)
- File a formal complaint with the DTI Consumer Complaints Unit if Alt Resume refuses to cancel or continues charging you after 10 business days of your written request.
- Provide the DTI with your account details, screenshots, email correspondence, and billing statements.
- The DTI will investigate and direct Alt Resume to remedy the violation or face penalties.
Step 4: initiate a chargeback with your bank
- Contact your bank or e-wallet provider and request a chargeback or dispute for any charges you believe are unauthorized.
- Provide the bank with your cancellation request emails, confirmation screenshots, and Alt Resume's refusal to cancel as evidence.
- Your bank's dispute team will examine the case and reverse the charge if the evidence supports you.
A practical checklist for cancelling Alt Resume safely
Use this checklist to ensure you complete every step and build a complete record.
| Task | Completed? | Date completed |
|---|---|---|
| Log into Alt Resume and screenshot billing page | Yes / No | |
| Note your renewal date and current plan | Yes / No | |
| Download or export all resumes and documents | Yes / No | |
| Click "Cancel Subscription" in account settings | Yes / No | |
| Screenshot the cancellation confirmation | Yes / No | |
| Send written cancellation email to [email protected] | Yes / No | |
| Receive and save written cancellation confirmation | Yes / No | |
| Set calendar reminder for renewal date minus 7 days | Yes / No | |
| Check bank statement on renewal date for unwanted charges | Yes / No | |
| If charged despite cancellation, file bank dispute immediately | Yes / No |
Comparing Alt Resume to free and low-cost alternatives
Before you cancel, consider whether a free or cheaper alternative meets your needs and eliminates the need to pay ₱4,500 or ₱9,000 annually.
| Tool or service | Cost in PHP | Key strengths | Best for |
|---|---|---|---|
| Canva (Resume templates) | Free or ₱2,600/year | Drag-and-drop design, thousands of templates, ATS-friendly exports | Visually appealing resumes, creative professionals |
| Google Docs (Free) | ₱0 | Cloud storage, collaboration, simple formatting, ATS-compatible | Basic resumes, job seekers on a tight budget |
| Microsoft Word Resume Wizard | ₱0 (with Microsoft 365) | Built-in templates, easy to customize, widely recognized | Professionals already using Microsoft Office |
| LinkedIn Free Resume Tool | ₱0 | Direct LinkedIn profile import, ATS optimization, one-click PDF export | Active LinkedIn users, minimalist approach |
| Alt Resume Pro | ₱4,500/year | AI resume generation, ATS scoring, career insights, dedicated support | Career changers, high-volume job applicants seeking AI assistance |
Many Filipino job seekers find that a combination of Google Docs, Canva's free tier, and LinkedIn's built-in tools provides 80% of Alt Resume's functionality at zero cost. If you are cancelling solely for budget reasons, Yafee recommends testing these free options before making your final decision.
Contact information and official cancellation address
To cancel Alt Resume, direct your cancellation request to the following contacts. Because Alt Resume's primary address is not publicly listed on their website, Yafee recommends using email as your primary cancellation method and requesting written confirmation.
Primary cancellation email
Send your cancellation request to: [email protected]
Email template: "I request cancellation of my Alt Resume subscription effective [date]. My account email is [your email], current plan is [Pro or Career+], and renewal date is [date]. Please provide written confirmation of this cancellation and a confirmation number."
If email support does not respond within 5 business days
Escalate to the Department of Trade and Industry (DTI) Consumer Complaints Unit:
- DTI Consumer Hotline: 1-386 or 09178885519 (toll-free)
- DTI Regional Offices: Check www.dti.gov.ph for the office nearest you
- Online complaint form: Available at dti.gov.ph under "Consumer Services"
For bank disputes and chargebacks
Contact your bank or e-wallet provider directly through your account or customer service number. Provide them with screenshots of your cancellation request, Alt Resume's lack of response, and any unauthorized post-cancellation charges.
Final summary and next steps
Cancelling Alt Resume requires methodical action: log in, locate your subscription, click cancel, request written confirmation, and monitor your next billing cycle. Your legal rights under the Consumer Act of the Philippines protect you if the company continues charging you after cancellation or refuses to provide a clear cancellation option.
If Alt Resume ignores your cancellation request, escalate to the Department of Trade and Industry and file a dispute with your bank. Yafee has helped thousands of consumers navigate subscription cancellations like this by emphasizing documentation, written proof, and persistence. Save every screenshot, keep every email, and act before your renewal date to protect yourself.
The process takes less than 15 minutes to complete if you follow these steps in order. Once cancelled, download any resumes you created, explore free alternatives, and reclaim your control over your subscription expenses. Your financial security depends on taking action today, not tomorrow.