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Frequently asked questions
Cancel Alight: The Right Way to Avoid Charges
How to cancel Alight motion and stop unwanted charges in the philippines
Why you need to cancel Alight motion now
Alight Motion is a mobile video editing application that offers premium effects, watermark removal, and advanced creative tools. The subscription automatically renews unless you take deliberate action to cancel it. Free trials convert to paid plans silently, and most Philippine users discover the charge only after money leaves their GCash, Maya, or credit card account.
The confusion deepens because Alight operates multiple corporate divisions (HR platforms and employer services) alongside the consumer app. This overlap means users searching for cancellation help frequently land on the wrong support channel, losing hours before the next billing cycle hits. At Yafee, we cut through this confusion with a direct, legal framework-backed cancellation route.
Understanding the subscription trap
When you download Alight Motion, you receive free access to basic editing features. The paid tier, Alight Motion Premium, costs approximately ₱249 per month and includes unlimited premium effects, ad-free editing, and watermark removal. Alight's subscription terms state that free trials automatically convert to paid subscriptions unless you cancel before the trial ends. Paid subscriptions renew at each billing cycle unless you actively intervene. This model is standard across app-based services, but it catches thousands of Philippine consumers every month.
Where your charges originate matters
Your Alight Motion charge may appear under three different sources on your statement: directly from Alight (web purchase), Apple App Store (iPhone/iPad), or Google Play (Android). Cancellation in the wrong location leaves your subscription active elsewhere. Yafee recommends identifying your payment source before proceeding to ensure you cancel at the correct origin point.
Your legal rights under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) is the statutory foundation for your cancellation and refund rights.
What the consumer act of the philippines guarantees you
Under Republic Act No. 7394, companies must clearly disclose automatic renewal terms before you consent to them. Furthermore, they must provide an easy, accessible cancellation mechanism that functions without delay. If Alight failed to display renewal terms clearly during your free trial signup, or if the cancellation path is intentionally obscured or non-functional, you possess legal grounds to dispute the charge.
The Department of Trade and Industry (DTI) enforces this law. If Alight refuses to cancel your subscription or process a refund after you have cancelled, you may escalate your complaint to the DTI's Consumer Protection Group for investigation and enforcement action.
Your right to refund and chargeback protection
Philippine banking regulations and international card networks (Visa, Mastercard) permit you to dispute charges on these grounds:
- You received no clear notice of renewal terms before the charge was applied
- You submitted a cancellation request that the system failed to process
- You were charged after your cancellation took effect
- The service was not provided as described or became inaccessible
If Alight refuses your refund request after cancellation, your bank or GCash/Maya provider can initiate a chargeback. Document all evidence: your signup confirmation, emails from Alight, screenshots of the cancellation path you attempted, and your bank statement showing the charge date.
Your legal position
You hold a strong legal position under Philippine law. Automatic renewal without clear, pre-purchase disclosure is unlawful. If Alight did not display renewal terms prominently before your free trial converted to a paid plan, the charge itself may be recoverable as an unauthorized debit. Yafee advises documenting the exact signup screen and any absence of cancellation clarity-this evidence is essential if you need to escalate to the DTI or your financial institution.
Where Alight motion charges originate and support locations
Alight operates customer support from two primary locations relevant to Philippine users.
Alight's corporate and support infrastructure
Alight's main headquarters is located in Lincolnshire, Illinois, United States. For Philippine-based support, Alight maintains an office in Manila. Customer support operates Monday to Friday, 6:00 AM to 3:00 PM Philippine Standard Time (PST) and 8:00 PM to 9:00 PM PST. During peak hours, email responses may exceed 24 hours. No live chat function is currently available, so same-day cancellation must occur via email or phone during business hours.
Identifying your payment platform
Your charge origin determines where you cancel. If you purchased directly via Alight's website, you cancel within your Alight account. If you purchased via Apple App Store, you cancel through your iTunes/Apple ID settings. If you purchased via Google Play, you cancel within the Google Play Store app or your Google account. Yafee emphasizes this point because cancelling in one place while your subscription remains active elsewhere is the most common reason cancellations fail.
How to cancel Alight motion on each platform
Your cancellation method depends on where you made the purchase.
Cancelling via apple app store (iPhone and iPad)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen, then select "Subscriptions."
- Find Alight Motion in the list and tap it.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will immediately stop the subscription; your access ends at the next billing date.
- Retain the cancellation confirmation email from Apple as proof of cancellation.
This method takes approximately 2 minutes. Your cancellation is instant and irreversible. Yafee recommends taking a screenshot of the confirmation screen before closing the app.
Cancelling via google play (Android devices)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select "Payments and subscriptions."
- Tap "Subscriptions."
- Select Alight Motion from the list.
- Tap "Cancel subscription" and follow the prompts to confirm.
- Google will display a cancellation confirmation; note the date your access ends.
Cancellation through Google Play is instantaneous. Your paid access continues until the end of your current billing cycle, then terminates. Screenshot the confirmation as evidence of your cancellation request.
Cancelling via alight's website
- Visit Alight Motion's official website and log in to your account.
- Navigate to "Account Settings" or "Subscription Management" (exact menu names vary).
- Locate the "Billing" or "Subscriptions" section.
- Select "Cancel Subscription" or equivalent option.
- Alight may display a retention offer or prompt you to confirm your choice; proceed to finalize cancellation.
- The system will generate a cancellation confirmation email to your registered address.
- Save this email as your cancellation receipt.
Website cancellation typically completes within seconds. If no confirmation email arrives within 4 hours, contact Alight's support team directly to verify the cancellation processed.
Cancelling via email to Alight support
- Compose an email to Alight's support address (available on their official website or in your account settings).
- Subject line: "Request for Subscription Cancellation - [Your Account Email]"
- Body: Include your full name, account email, subscription plan name, and explicit request to cancel effective immediately.
- Example text: "I request immediate cancellation of my Alight Motion Premium subscription associated with [your email]. Please confirm cancellation and provide a reference number."
- Send via email and retain a copy of your sent message.
- Expect a response within 24 to 48 hours during business hours (Monday to Friday, PST).
- Yafee advises using registered or certified email to create a paper trail if you later need to escalate to your bank or the DTI.
Email cancellation creates a documented record. If Alight does not respond within 48 business hours, escalate by sending a follow-up email and copying your bank's dispute department.
Timeline and what happens after cancellation
Understanding the post-cancellation timeline prevents confusion and unnecessary charges.
Immediate effects of cancellation
When you cancel, Alight immediately halts any future renewal charges. Your paid access continues until the end of your current billing cycle. For example, if you paid on 1 March and cancel on 10 March, your Premium access remains active until 31 March. On 1 April, your account reverts to free, ad-supported access. You retain any projects or content you created during your paid period; cancellation does not delete your account or work.
Verifying cancellation completion
- Check your email for a cancellation confirmation from Alight, Apple, Google, or your payment provider (whichever platform you used).
- Log back into your Alight account 24 hours after cancellation; the subscription status should display "Cancelled" or "No active subscription."
- Return to your payment platform's subscription settings (Apple Settings, Google Play, or Alight account) and confirm Alight no longer appears in your active subscriptions list.
- Set a phone reminder for 2 days before your next expected billing date; verify no charge has been applied.
What to do if a charge appears after cancellation
If Alight charges you after you cancelled, this is a breach of Philippine consumer law. Immediately contact your bank or payment provider and initiate a dispute. Reference the cancellation confirmation email you received. Yafee advises filing the dispute within 60 days of the unauthorized charge. Simultaneously, send Alight a formal written notice (via email) stating you cancelled on [date] and were charged in breach of that cancellation.
How to request a refund for charges before cancellation
Cancellation stops future charges but does not automatically refund past payments.
Grounds for refund eligibility
You may pursue a refund if any of the following apply:
- You cancelled within 7 days of your first charge and can prove you did not use Premium features
- Alight did not clearly disclose automatic renewal terms before your free trial converted to paid
- The service was unavailable, non-functional, or materially different from the description
- You cancelled before the next billing date but were still charged
Requesting a refund from Alight directly
- Email Alight's support team at their official support address.
- Subject: "Refund Request - [Your Account Email] - [Charge Date]"
- Include your account details, the specific charge date and amount, and your reason for the refund request (for example: "No clear disclosure of renewal before free trial ended; requesting refund of ₱249 charged on 15 March 2024").
- Attach a screenshot of your bank statement showing the charge, your cancellation confirmation email, and any screenshots of the signup process demonstrating lack of clear renewal disclosure.
- Request a written response within 7 days and a refund within 14 days if approved.
- Save copies of all correspondence.
Alight's refund policy varies by region and circumstance. Some requests are approved within 5 to 7 business days; others are denied. Yafee recommends being specific and attaching evidence rather than making generic requests.
Escalating to your bank or payment provider
- If Alight denies your refund or does not respond within 7 days, contact your bank, GCash, Maya, or credit card issuer.
- Request a dispute or chargeback form.
- Complete the form, stating your reason (for example: "Unauthorized recurring charge; consumer cancelled subscription but was charged after cancellation" or "No clear disclosure of automatic renewal before charge").
- Attach your cancellation confirmation email, screenshots showing lack of clear disclosure, and your bank statement.
- Submit the dispute within 60 days of the charge; most banks require this within this window.
- The bank investigates and either credits you (if the dispute is valid) or denies it (if Alight provides proof of your consent).
Bank disputes are your strongest legal tool. Yafee emphasizes: document everything before disputing, because your bank will request evidence.
Escalating to the department of trade and industry
If your bank denies your dispute or Alight ignores your cancellation, file a formal complaint with the DTI's Consumer Protection Group. Visit the DTI website, complete a written complaint form, and provide all documentation: your cancellation confirmation, the charge that followed, and any correspondence with Alight. The DTI can compel Alight to refund you and may impose penalties for violations of the Consumer Act of the Philippines. Response times typically range from 30 to 60 days.
Pricing and subscription options
Understanding Alight Motion's costs helps you evaluate whether the premium tier is necessary for your editing needs.
| Tier | Monthly cost | Annual cost | Key features |
|---|---|---|---|
| Free | ₱0 | ₱0 | Basic editing, Alight watermark on exports, limited effects |
| Premium (monthly) | ₱249 | N/A | Unlimited effects, no watermark, 4K export, priority support |
| Premium (annual) | N/A | ₱1,790 (approx.) | Same as monthly premium; saves approximately ₱208 annually |
| Lifetime (one-time) | N/A | ₱3,490 (approx.) | Permanent Premium access; no renewal; best value for heavy users |
Yafee notes that the lifetime option costs equivalent to 14 months of subscription, making it cost-effective if you edit regularly. However, you should not purchase a lifetime plan if you are unsure about long-term use.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward, but a few missteps can leave your subscription active and charges flowing. Yafee has compiled the most frequent errors so you avoid them.
Cancelling in the wrong location
The most common mistake is cancelling your App Store or Google Play subscription without realizing you were also billed directly by Alight through their website. Conversely, users cancel their Alight account but forget they also subscribed through an app marketplace. Check all three locations-Alight's website, Apple Settings, and Google Play-to confirm your subscription has no active billing source. A subscription active in even one location will continue charging you.
Deleting the app instead of cancelling the subscription
Removing Alight Motion from your device does not cancel your subscription. Uninstalling is irrelevant to billing. You must explicitly cancel the subscription through the app store or your account settings. Yafee emphasizes: deletion and cancellation are entirely separate actions.
Assuming free trial cancellation means subscription cancellation
If you cancelled during a free trial, that cancellation only stops the trial from converting to paid. If you subsequently re-subscribed or purchased Premium, you must cancel the new subscription separately. Do not assume a previous trial cancellation covers current billing.
Not waiting for confirmation
Some users cancel, see no immediate visual confirmation, and assume the cancellation failed. In reality, confirmation often arrives by email within minutes or hours. Always wait for an email confirmation before taking further action. If no confirmation arrives within 24 hours, escalate by contacting support or your payment provider.
Cancelling just before the billing date
Cancelling 1 to 2 days before your next billing date leaves a narrow window for processing. Some systems may process the charge before the cancellation takes effect. Yafee advises cancelling at least 5 to 7 days before your billing date to ensure the system registers your cancellation in time. Check your billing date in your account settings and plan accordingly.
What to retain as proof of cancellation
Documentation protects you if a dispute arises later.
Essential records
- Cancellation confirmation email from Alight, Apple, Google, or your payment provider
- Screenshot of your subscription settings showing "No active subscription" or "Cancelled" status, taken 24 hours after cancellation
- Your bank or GCash statement showing the final charge before cancellation, with no charge appearing after the cancellation date
- If you contacted support by email, save all correspondence including your cancellation request and any response
- Record the date and time you cancelled, plus the confirmation reference number if one was provided
Store these records in a folder or cloud storage for at least 6 months. If Alight charges you again, you will need this evidence to dispute the charge with your bank or escalate to the DTI.
Frequently charged issues and how to resolve them
Certain scenarios cause confusion or prevent successful cancellation.
Subscription shows as active after you cancelled
Wait 24 to 48 hours for the cancellation to fully propagate through the payment system. If the subscription still appears active after 48 hours, log out and log back in, or clear your app cache and restart. If the status remains unchanged, contact Alight or your payment provider's support team with your cancellation confirmation email. Request written confirmation that the cancellation was processed.
Charge appears after confirmed cancellation
If you receive a cancellation confirmation but are still charged, immediately dispute the charge with your bank or payment provider within 60 days. Provide your cancellation confirmation email as evidence. Yafee recommends simultaneously notifying Alight of the erroneous charge and requesting an immediate refund. If Alight does not refund within 7 days, escalate the dispute to your bank.
No confirmation email arrived
Check your spam or promotions folder in your email. If still absent after 4 hours, log into your Alight account and check your subscription status in Account Settings or Billing. If the status shows "No active subscription" or "Cancelled," the cancellation likely succeeded; the confirmation email may simply be delayed. If the status shows "Active," contact Alight by phone or email to confirm cancellation was processed. Request a written confirmation if it was not.
Trouble logging in to your account
If you cannot access your Alight account, cancel through your payment provider instead (Apple Settings or Google Play). Alternatively, email Alight support directly, providing your full name and the email address associated with your account. Request cancellation without requiring you to log in. Include your account email and the subscription plan name (for example: "Alight Motion Premium monthly") in your request.
Contact information and support escalation routes
Multiple avenues exist to resolve cancellation and refund issues.
Alight motion support
Alight's customer support team responds to cancellation requests via email. You can find the official support email address in the app's Help section or on the Alight Motion website. Support operates Monday to Friday, 6:00 AM to 3:00 PM PST and 8:00 PM to 9:00 PM PST. Expect response times of 24 to 48 hours during business days. No live chat or phone line is currently available. Yafee recommends using your account email in all correspondence to ensure fast identification.
For urgent cancellation requests during non-business hours, you may also cancel directly through your payment platform (Apple, Google, or your bank), which does not require Alight's direct involvement.
Alight headquarters address
For formal written notices regarding refunds or disputes, you may send letters to:
Alight Solutions, Inc.
1750 Estes Avenue
Lincolnshire, IL 60069
United States
For Philippine-specific issues, Alight maintains an office in Manila. Contact details for this location are best obtained through Alight's website or official support channel to ensure accuracy.
Department of trade and industry (DTI)
If Alight refuses to cancel or refund, escalate to the DTI Consumer Protection Group. File a written complaint at:
Department of Trade and Industry
Consumer Protection Group
Trade and Industry Building
385 Sen. Gil J. Puyat Avenue
Makati City, Metro Manila, Philippines
You may also file online via the DTI website. Provide your cancellation confirmation, evidence of the charge, and any correspondence with Alight. The DTI will investigate and may order Alight to refund you and impose penalties for violations of the Consumer Act of the Philippines.
Your bank or payment provider
If an unauthorized charge appears after cancellation, contact your bank, GCash, or Maya immediately. Request a dispute or chargeback form. Attach your cancellation confirmation email and bank statement. Most financial institutions require disputes to be filed within 60 days of the charge. Processing typically takes 30 to 45 days. Yafee emphasizes: banks are your fastest route to a refund if Alight ignores your cancellation.
Summary and next steps
Cancelling Alight Motion is legally your right and operationally straightforward if you follow the correct procedure. Under the Consumer Act of the Philippines, Alight must honour your cancellation request and cease billing immediately. Your rights are enforceable through your bank, the DTI, or civil court if necessary.
The key steps are: (1) Identify your payment source (Alight's website, Apple App Store, or Google Play). (2) Cancel through that platform using the procedures outlined above. (3) Retain your cancellation confirmation email and screenshots. (4) Verify no charge appears within 5 to 7 days. (5) Dispute any charge that occurs after cancellation with your bank within 60 days. (6) Escalate to the DTI if your bank denies your dispute or Alight refuses to refund.
Do not delay cancellation if you no longer need the Premium tier. Free trials convert to paid subscriptions automatically, and each billing cycle renews your charge unless you intervene. The sooner you cancel, the sooner unauthorized future charges stop.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and navigate disputes with service providers. Visit Yafee.com for additional contract-law guides, templates for formal cancellation notices, and chargeback assistance. Your financial security is protected by law; Yafee ensures you know your rights and exercise them.