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Frequently asked questions
Cancel Adguard: The Right Way to Stop Charges
How to cancel Adguard in the philippines and stop unwanted charges
Understanding Adguard and what you are paying for
Adguard is a subscription-based ad-blocking and privacy service that filters advertisements, trackers, and malicious domains across your browsers and mobile applications. You pay for recurring access to ad-blocking licenses, privacy tools, and optional VPN plans sold through Adguard's official website and third-party app stores. The service operates under its own legal terms and conditions, with support channels managed directly by Adguard's support team.
The core issue most Philippine users encounter: Adguard subscriptions renew automatically unless you cancel them explicitly within your account settings. Simply uninstalling the application from your device does not stop the billing cycle. This is why many people discover unexpected charges on their GCash, Maya, or bank cards months after they believed they had discontinued the service. Yafee recommends taking action immediately once you decide cancellation is right for you.
What features come with paid Adguard plans
Your subscription typically grants you three primary functions: ad blocking across browsers and applications, anti-tracking protection that blocks data collection, and privacy filtering to prevent unwanted data transfers. Adguard's paid Ad Blocker license covers filtering on multiple devices simultaneously. The Adguard VPN plans include unlimited bandwidth and traffic for up to five devices, depending on the tier you select.
Many subscribers choose Adguard because they need filtering that operates beyond a single browser extension. If you require only basic browser-level ad-blocking, free tools such as uBlock Origin often satisfy your needs. If you require app-level filtering or VPN access across multiple devices, the paid plans deliver measurable value. That assessment shapes whether cancellation represents the right financial decision for your situation.
How Adguard charges users in the philippines
Adguard publishes all pricing in United States dollars, which means your card statement displays a foreign currency conversion at your bank's prevailing rate. For absolute clarity, the pricing table below shows every plan in Philippine pesos (PHP) alongside the original USD amount. Charges appear on whichever payment method you linked during account setup, whether that is a debit card, GCash account, Maya wallet, or bank transfer.
One significant protection: Adguard offers a 60-day money-back guarantee. This acts as a risk-free window if you determine the service does not meet your expectations. If you purchased your subscription within the last 60 days and wish to recover your funds, this guarantee becomes your strongest enforcement mechanism before pursuing a chargeback or consumer complaint with the Department of Trade and Industry.
| Plan type | Billing cycle | Price (USD) | Price (PHP) | Coverage |
|---|---|---|---|---|
| Ad Blocker (1 year) | Annual | $19.99 | ~₱1,120 | Ad blocking on up to 9 devices |
| Ad Blocker (monthly) | Monthly | $2.99 | ~₱167 | Ad blocking on up to 9 devices |
| Adguard VPN (1 year) | Annual | $3.49 | ~₱195 | VPN access on 5 devices |
| Adguard VPN (monthly) | Monthly | $2.49 | ~₱139 | VPN access on 5 devices |
| Premium bundle (1 year) | Annual | $6.99 | ~₱391 | Ad blocking plus VPN on multiple devices |
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services like Adguard. This foundational law requires businesses to be transparent about all charges, honour cancellation requests without unreasonable delay, and refund you if goods or services fail to deliver as advertised or promised.
If Adguard continues to charge your account after you have submitted a formal cancellation request, you have the legal right to dispute those charges with your bank and file a complaint with the Department of Trade and Industry (DTI). Yafee advises you to preserve screenshots of your cancellation request, email confirmations from Adguard, and copies of your billing statements. These documents become critical evidence if you need to escalate the matter beyond Adguard's support infrastructure.
You also retain the right to request a full refund within a reasonable timeframe if Adguard's service fails to perform as advertised or marketed. If the company ignores your cancellation request or denies your refund demand without cause, the DTI can investigate on your behalf at no cost to you. The Consumer Act of the Philippines (RA 7394) explicitly prohibits companies from charging consumers for services they did not authorize or have cancelled.
Your legal position
You are legally entitled to cancel your Adguard subscription at any time. The company cannot charge you for a service after you have submitted a cancellation request in writing or through your account dashboard. If charges continue, you can dispute them as unauthorized transactions with your bank and escalate to the DTI if Adguard refuses to cooperate. The 60-day money-back guarantee is a contractual right; invoke it if you meet the timeframe.
Methods to cancel Adguard based on where you bought it
Your cancellation pathway depends entirely on whether you subscribed directly from Adguard's website, through Apple's App Store, or via Google Play Store. Each platform manages cancellations differently, and using the incorrect method is the most common reason cancellations fail or suffer delays.
Cancel an Adguard website subscription
This is the fastest and most reliable route if you signed up directly at adguard.com.
- Open your web browser and navigate to adguard.com.
- Enter the email address you used to create your account.
- Enter your password in the login field.
- Select the "Sign in" button and complete any two-factor authentication prompts.
- Locate your account menu once you are logged in.
- Click your profile icon in the top right corner of the page.
- Select "Account settings" or "Subscription" from the dropdown menu.
- Find your active subscription in the subscription management section.
- Identify the plan you want to cancel (Ad Blocker, VPN, or Premium bundle).
- Note the next renewal date and the amount you will be charged.
- Click the "Cancel subscription" button next to your active plan.
- Adguard may ask you to provide feedback about your cancellation reason.
- Complete this feedback form if requested (optional but may help).
- Confirm your cancellation choice in the popup window.
- Verify your cancellation immediately after submission.
- Check that the subscription status now shows "Cancelled" or "Active until [date]".
- Open your email inbox and confirm that Adguard sent you a cancellation confirmation message.
- Save this email confirmation as proof of your cancellation request.
- Contact Adguard support if you do not receive confirmation within 24 hours.
- Email the support team at [email protected] with your account email address and cancellation timestamp.
- Attach a screenshot of your account showing the cancelled status.
Cancel an Adguard subscription purchased through apple app store
If you subscribed using your Apple ID on an iPhone, iPad, or Mac, you must cancel through Apple's subscription management interface, not within the Adguard app itself.
- Open the Settings app on your iOS device or Mac.
- On iPhone or iPad: tap "Settings" on your home screen.
- On Mac: click the Apple menu and select "System Settings".
- Navigate to your Apple ID account settings.
- On iPhone or iPad: scroll to the top and tap your name.
- Select "Subscriptions" from the menu.
- On Mac: click "General" and then find "Software Update" or navigate directly to Account settings.
- Locate Adguard in your active subscriptions list.
- Scroll through the list to find "Adguard" or "Adguard Premium".
- Tap or click the subscription name to open its details.
- Select "Cancel subscription" at the bottom of the subscription details screen.
- Apple will ask you to confirm your cancellation reason.
- Choose a reason from the dropdown menu.
- Read Apple's retention offer if one appears and select "Cancel subscription" again to confirm.
- Confirm that the subscription status changes to "Cancelled" or "Expires [date]".
- The subscription will remain active until the next renewal date.
- After the renewal date passes, access to Adguard will stop automatically.
- Apple will send you a cancellation confirmation email to your registered Apple ID address.
Cancel an Adguard subscription purchased through google play store
If you subscribed using your Google account on an Android device, cancel through the Google Play Store app or website, not within Adguard itself.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner of the home screen.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view your active plans.
- Review the list of all active subscriptions linked to your Google account.
- Select the Adguard subscription you wish to cancel.
- Find "Adguard" or "Adguard Premium" in the subscriptions list.
- Tap the subscription name to open its management page.
- Tap "Cancel subscription" on the subscription details page.
- Google may display a retention offer or ask you to confirm your cancellation reason.
- Select "Cancel subscription" again to finalize your cancellation request.
- Verify that your subscription status now displays as "Cancelled" or "Expires [date]".
- Google Play will send a confirmation email to your registered Google account email address.
- Your Adguard access will continue until the current billing period ends.
- Save the confirmation email for your records.
Timeline and what happens after you cancel
Understanding what occurs after cancellation prevents confusion and protects you from unexpected charges.
Immediately after cancellation
Your subscription enters a "grace period" that lasts until your next scheduled renewal date. You retain full access to all premium Adguard features during this period at no additional cost. Yafee recommends documenting the exact renewal date shown in your account, as this date determines when your charges truly stop.
At your renewal date
On the date your subscription would normally renew, Adguard (or Apple, or Google Play) will attempt to charge your payment method. Because you cancelled, this charge should not occur. However, if a charge appears on your statement, contact your bank immediately to dispute it as an unauthorized transaction and file a chargeback if necessary.
After the renewal date
Your access to premium Adguard features expires automatically. If you have the free version of Adguard installed, it will continue to work with limited functionality. Uninstall the app if you no longer need it, or leave it installed if the free tier provides value. No further charges will appear on your account.
Refund eligibility and how to request your money back
Adguard's 60-day money-back guarantee is your most straightforward path to a refund if you cancel within that window.
Qualifying for the 60-day money-back guarantee
You are eligible for this refund if you meet all three conditions: you purchased your subscription directly from Adguard's website (not through an app store), you have owned the subscription for 60 days or fewer, and you request the refund through Adguard support, not through your bank. This guarantee applies to all paid plans except discounted promotional bundles or subscription trials.
How to request a refund
- Gather your account information.
- Locate your original purchase email from Adguard.
- Note your account email address and the exact subscription amount.
- Calculate the number of days since your purchase.
- Contact Adguard support via email.
- Send an email to [email protected] with the subject "Refund request - [your email address]".
- In the email body, state clearly: "I purchased Adguard on [date] and request a full refund under the 60-day money-back guarantee."
- Attach a screenshot of your purchase confirmation email.
- Wait for Adguard support to respond.
- Adguard typically responds within 3 to 5 business days.
- The support team will verify your eligibility and process the refund.
- Your refund will be credited back to your original payment method within 7 to 10 business days after approval.
- Verify the refund in your bank or payment account.
- Check your bank statement or GCash/Maya history after 10 business days.
- If the refund does not appear, contact Adguard again with your refund confirmation email and the transaction ID from your bank.
Refunds for subscriptions purchased through app stores
If you subscribed through Apple App Store or Google Play Store, refund requests must go through those platforms, not Adguard directly. Contact Apple or Google support within 60 days of your purchase and request a refund for the Adguard subscription. Yafee notes that app store refunds are granted at the platform's discretion, though successful requests are common if you act promptly.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward when you follow the correct process, but small errors frequently cause unnecessary frustration and extended billing.
Mistake 1: uninstalling the app instead of cancelling the subscription
This is the single most common error. Deleting the Adguard app from your device does absolutely nothing to stop the recurring charge. Your subscription remains active, and your payment method will be charged on the renewal date regardless of whether the app is installed. Always cancel your subscription in your account settings before uninstalling anything.
Mistake 2: cancelling through the wrong platform
If you subscribed through Apple App Store, cancelling through your Adguard account will not stop the charge. Apple controls the billing relationship, not Adguard. The same principle applies to Google Play Store subscriptions. Verify which platform you used at purchase and cancel there. Check your purchase confirmation email if you are unsure.
Mistake 3: not confirming your cancellation in writing
Screenshots and email confirmations serve as proof if disputes arise. Never rely on verbal cancellations or assume the process completed automatically. Open your account dashboard after cancellation and verify that your subscription status displays as "Cancelled" or shows a future expiration date. Save that screenshot along with your confirmation email.
Mistake 4: failing to act within the 60-day refund window
If you want a refund beyond a simple cancellation, the 60-day guarantee is your only reliable path. Once that window closes, Adguard is under no obligation to refund you. Mark the 60-day deadline on your calendar and submit your refund request before that date passes. This is particularly important for annual subscriptions purchased impulsively.
Mistake 5: contacting the wrong support channel
Adguard support is most reliable through [email protected]. Using social media, community forums, or in-app chat may add delays. For billing disputes and cancellation confirmations, always use the official email address and expect 3 to 5 business days for a response. Yafee recommends email over chat because it creates a written record.
What happens if Adguard refuses to cancel or process your refund
Most cancellation requests and refund applications succeed smoothly, but Adguard may occasionally delay or deny your request without clear justification.
Step 1: escalate to Adguard management
If support does not respond within 7 business days or denies your cancellation request, send a follow-up email marked "ESCALATION REQUESTED" to [email protected]. Include all previous correspondence and demand a cancellation confirmation or refund decision within 5 business days. Professional and firm tone matters; stay factual and avoid emotional language.
Step 2: dispute the charge with your bank
Contact your bank (or GCash, Maya) immediately and report the charge as unauthorized or request a chargeback. Provide your bank with a copy of your cancellation request email, the confirmation message from Adguard (if you have it), and your account dashboard screenshot. Your bank can freeze the charge and investigate. Most banks will reverse fraudulent recurring charges within 10 to 15 business days.
Step 3: file a complaint with the department of trade and industry
If Adguard continues to charge you after you have provided evidence of a cancellation request, you can file a consumer complaint with the DTI at no cost. Visit the DTI website at dti.gov.ph or visit your nearest DTI office with copies of your cancellation request, bank statements showing unauthorized charges, and any correspondence with Adguard. The DTI can compel Adguard to refund you and pay penalties for non-compliance with consumer protection laws.
Pricing comparison and alternatives
Before you cancel, consider whether a lower-cost plan might better suit your budget.
| Option | Annual cost (PHP) | Monthly cost (PHP) | Ad blocking | VPN included |
|---|---|---|---|---|
| Free Adguard | ₱0 | ₱0 | Limited | No |
| Adguard VPN (annual) | ~₱195 | ~₱16.25 | No | Yes |
| Ad Blocker (monthly) | ~₱2,004 | ₱167 | Yes | No |
| uBlock Origin (free alternative) | ₱0 | ₱0 | Yes (browser only) | No |
| Premium bundle (annual) | ~₱391 | ~₱32.58 | Yes | Yes |
If cost is your concern, downgrading to Adguard's monthly Ad Blocker plan (₱167 per month) reduces your annual expenditure to ₱2,004, saving approximately ₱1,116 compared to the annual plan. Alternatively, if you only need browser-level ad-blocking, switching to the free version of uBlock Origin eliminates the recurring charge entirely. These alternatives may defer or eliminate the need for cancellation altogether.
Checklist before you cancel
Use this checklist to ensure your cancellation is processed smoothly and your account is properly documented.
- Write down the email address associated with your Adguard account.
- Note the exact date you created your subscription (check your confirmation email).
- Calculate whether you are still within the 60-day refund window.
- Identify where you subscribed (adguard.com, Apple App Store, or Google Play Store).
- Log into your account and locate your subscription status page.
- Take a screenshot of your current subscription showing the next renewal date and amount.
- Complete the cancellation steps for your platform (website, Apple, or Google Play).
- Take a second screenshot showing the subscription as "Cancelled" or with a future expiration date.
- Save your cancellation confirmation email from the platform.
- Wait for no charges to appear on your next renewal date.
- Contact support immediately if a charge still appears after 5 business days post-renewal date.
- Preserve all emails and screenshots in a folder for potential dispute escalation.
Contact information for Adguard and escalation
When you need to reach Adguard directly regarding cancellations, refunds, or billing disputes, use these official channels.
Adguard customer support
Email: [email protected]
Response time: 3 to 5 business days
Website: adguard.com/en/support
Adguard legal address
If you require formal correspondence for legal or dispute escalation, send registered mail or formal notices to:
Adguard B.V.
Limassol
Cyprus
Alternative address:
Adguard
Nicosia
Cyprus
Department of trade and industry consumer complaint
If Adguard refuses to cancel or process a refund after you have provided evidence, escalate your complaint to the DTI:
Department of Trade and Industry
Consumer Protection Group
Website: dti.gov.ph
Hotline: (02) 8734-4588
File a complaint online or visit your nearest DTI office in person with copies of your cancellation request, bank statements, and Adguard correspondence. The DTI investigates free of charge and can compel Adguard to refund you and pay administrative penalties.
Summary
Cancelling Adguard requires you to act in the correct location: your Adguard account if you subscribed directly on adguard.com, your Apple account if you subscribed via App Store, or your Google Play account if you subscribed through Google Play. Do not uninstall the app; that does not stop charges. Screenshot your cancellation confirmation and save the email verification. If you purchased within 60 days and want a refund, request it through Adguard support before the window closes. If the company refuses to cancel or refund you, dispute the charge with your bank and file a complaint with the Department of Trade and Industry. Under the Consumer Act of the Philippines (RA 7394), you have the right to cancel any recurring subscription and receive your money back if you act promptly and follow the correct procedures.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following this exact framework. Your cancellation is a right, not a privilege, and companies like Adguard must honour your request within a reasonable timeframe. Yafee remains committed to empowering Philippine consumers with clear, actionable legal guidance so you can take control of your recurring charges. Visit Yafee today for more cancellation guides and consumer protection resources tailored to the Philippine market.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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