How to cancel Acuity Scheduling in the philippines without losing your data

What Acuity Scheduling is and why filipinos are canceling

Acuity Scheduling is a cloud-based appointment booking system owned by Squarespace. Small business owners, consultants, salons, coaches, and clinics across the Philippines rely on it to let clients reserve services without endless back-and-forth messaging. Since it operates as a recurring subscription billed in US dollars, many Filipino users encounter surprise renewal charges and unclear cancellation procedures. At Yafee, we help consumers navigate subscription cancellations with confidence and clarity.

Why you might be canceling Acuity Scheduling

You may be canceling because you have discovered a more affordable alternative, your business model has shifted, you do not use the automation features enough to justify the monthly cost, or you have found a locally-supported competitor. Whatever your reason, your objective is simple: cancel cleanly without hidden charges, retain your client data, and ensure you are not billed after your cancellation takes effect. Yafee specializes in helping users like you avoid these pitfalls and execute cancellations correctly from the first attempt.

How Acuity bills filipino users

Acuity charges exclusively in US dollars and converts to Philippine pesos at your bank's daily exchange rate when you pay. Three main subscription tiers are available: Starter at USD 20.00 monthly (approximately PHP 1,130), Standard at USD 34.00 monthly (approximately PHP 1,921), and Premium at USD 49.00 monthly (approximately PHP 2,768). These prices exclude payment processing fees. If you selected an annual plan, you paid the full year in advance, and your renewal date arrives 365 days from your original signup. Monthly plans renew automatically unless you submit a cancellation notice before the billing date.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you legal protection when you cancel any subscription service.

What philippine law says about subscription cancellations

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel a recurring service contract at any time. The service provider must stop billing you within one billing cycle after receiving your written cancellation notice. If Acuity Scheduling or its parent company Squarespace continues charging you after you have canceled, you can dispute the charge with your bank and escalate the matter to the Department of Trade and Industry (DTI) Consumer Protection Group if the company refuses to refund your money.

Your legal position on refunds

Your legal position: For annual plans paid upfront, Philippine consumer law entitles you to a pro-rata refund of unused service after your cancellation date takes effect. If you paid PHP 5,880 for a full year on January 1 and cancel on July 1 (after six months of use), you are legally entitled to a refund for the remaining six months-approximately PHP 2,940. Acuity does not always issue this refund automatically; you must request it in writing with your cancellation date and plan cost as supporting documentation. Retain all transaction receipts and billing emails as proof of your claim.

How to escalate if Acuity refuses your refund

If Acuity Scheduling or Squarespace denies your refund request or continues charging after you have canceled, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can file online at www.dti.gov.ph or visit your nearest DTI office in person. Submit your account email address, cancellation date, complete billing history, and bank statements showing unwanted charges. At Yafee, we recommend filing this evidence within 30 days of the disputed charge for the strongest legal position.

Acuity Scheduling pricing and renewal dates

Understanding your billing cycle and renewal date is critical to timing your cancellation correctly.

Your renewal date depends on your subscription start date. If you signed up on the 15th of any month, Acuity will attempt to charge you on the 15th of every following month (for monthly plans) or 365 days later (for annual plans). To avoid an unwanted renewal charge, submit your cancellation at least 5 business days before your renewal date.

How to cancel Acuity Scheduling step by step

Your cancellation route depends on where you subscribed: directly through Acuity's website, via the iOS App Store, or through Google Play.

Cancel if you subscribed directly through acuity's website

This is the most common path for Filipino users and the fastest cancellation route. You will complete the entire cancellation inside your account dashboard without contacting support.

1. Go to www.acuityscheduling.com and sign in with your email and password.
   • Click on your name or avatar in the top right corner of the screen.
   • Select "Account Settings" from the dropdown menu.
2. Navigate to the "Billing" or "Plan" section.
   • Look for a button labeled "View Subscription" or "Manage Subscription".
   • Click it to open your active subscription details.
3. Click the "Cancel Subscription" button.
   • Acuity may ask why you are canceling; your response is optional but helps them improve.
   • Confirm that you understand your access will end at the end of your current billing period.
4. Review the cancellation confirmation email Acuity sends to your registered email address.
   • This email confirms your cancellation date and your final billing date.
   • Save this email as proof of cancellation.
5. Verify your account status 48 hours later by logging in and checking the Billing section.
   • You should see "Subscription Canceled" or "No Active Subscription".
   • If you still see an active plan, contact Acuity support immediately with your cancellation confirmation email.

Cancel if you subscribed through the iOS app store

If you signed up for Acuity Scheduling via Apple's App Store, you manage your subscription through Apple, not through Acuity's website.

1. Open the Apple App Store on your iPhone or iPad.
   • Tap your profile icon in the bottom right corner.
   • Select "Subscriptions" from the menu.
2. Find "Acuity Scheduling" in your active subscriptions list.
   • If you do not see it, scroll down to check "Expired Subscriptions".
   • Tap on "Acuity Scheduling" to open its details page.
3. Tap "Cancel Subscription" or "Edit Subscription".
   • Apple will ask you to confirm; tap "Confirm Cancellation".
   • You will receive a confirmation message on screen.
4. Check your Apple ID email for a cancellation receipt.
   • Apple sends this automatically within minutes.
   • Keep this receipt as proof of cancellation.

Cancel if you subscribed through google play

Android users who signed up via Google Play manage their subscription through Google, not through Acuity directly.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions", then "Subscriptions".
2. Find "Acuity Scheduling" in your list of active subscriptions.
   • Tap on it to open the subscription page.
   • If you see "Manage", tap it to proceed.
3. Tap "Cancel subscription".
   • Google will prompt you with options to keep or cancel; select "Cancel subscription" again to confirm.
   • You may see a retention offer; decline it if you wish to cancel.
4. Look for a confirmation message on your Google Play account.
   • Google sends a cancellation email to your registered account within minutes.
   • Save this email as your cancellation proof.

What happens after you cancel Acuity Scheduling

Cancellation is not instant; you retain access until the end of your current billing period.

Your access timeline after cancellation

When you submit your cancellation notice, Acuity Scheduling stops renewing your subscription but allows you to keep using your account until the last day of your current billing cycle. For example, if you cancel on July 10 and your renewal date is July 31, you retain full access until July 31. After July 31, your account becomes read-only: you cannot create new appointments or edit settings, but you can export your data. Acuity does not charge you after this date.

Exporting your client data before access ends

Before your access expires, download all your client information, appointment history, and business settings. Open your Acuity account, navigate to "Settings", look for "Export" or "Data Export", and select the data types you want to download (clients, appointments, forms, templates). Save these files to your computer or cloud storage as backup. Yafee recommends exporting data immediately after cancellation to avoid losing critical business information.

Verifying no charges occur after cancellation

Monitor your bank account or credit card statement for 60 days after your access expires. If Acuity or Squarespace attempts to charge you after your final billing date, contact your bank immediately to dispute the charge and request a refund. Provide your bank with the cancellation confirmation email and the disputed transaction. If your bank denies the dispute, file a complaint with the DTI Consumer Protection Group within 30 days with the same documentation.

Common mistakes when canceling Acuity Scheduling

You are taking the right step by researching cancellation before you act; most users make avoidable errors that delay refunds or result in unwanted charges.

Deleting your account instead of canceling

Many users believe deleting their Acuity account stops all billing. It does not. Account deletion removes your data and login access but does not terminate your subscription or prevent renewal charges. Always cancel your subscription through the Billing section first, then delete your account afterward if you wish. Cancellation stops billing; deletion does not.

Missing your renewal date

If you cancel after your renewal date has passed, you have already been charged for the next billing period. You must request a refund in writing, referencing the unwanted renewal charge and your cancellation date. Include bank statements showing the charge. Submit this request to Squarespace support within 30 days for the best outcome. Yafee advises checking your renewal date in the Billing section right now and setting a phone reminder 5 days before it arrives.

Canceling through the wrong platform

If you subscribed through the iOS App Store, canceling on Acuity's website will not work; you must cancel through Apple. Similarly, Google Play subscriptions require cancellation through Google Play, not through Acuity. Review where you first signed up (check your first receipt email) and cancel through that same platform. Canceling through the wrong channel leaves your subscription active and your billing unchanged.

Not keeping proof of cancellation

Save your cancellation confirmation email immediately. If Acuity disputes your claim that you canceled or if charges continue after cancellation, this email is your only proof. Print a copy or save it to cloud storage. When you escalate to your bank or the DTI, provide this email along with your billing history and the disputed transaction.

Refund requests and timelines

Refunds for unused service are not automatic; you must request them and provide clear documentation.

Requesting a refund for an annual plan

If you paid for an annual plan upfront and cancel before the year is complete, you are entitled to a pro-rata refund under the Consumer Act of the Philippines (Republic Act No. 7394). Send a written refund request to Squarespace support (Acuity's parent company) with the following information: your Acuity account email, the date you subscribed, the date you canceled, the full amount you paid, and the number of days you used the service. Calculate your refund as follows: (Total Cost / 365 days) × Unused Days. Example: PHP 5,880 annual plan / 365 = PHP 16.11 per day. If you used 200 days and have 165 days unused, your refund is PHP 16.11 × 165 = PHP 2,658. Submit this calculation in your request.

Timeline for refund processing

Squarespace or Acuity typically responds to refund requests within 7 to 14 business days. If they approve your request, the refund appears in your bank account within 5 to 10 business days after approval. If they deny your refund request or do not respond within 21 days, escalate to the DTI Consumer Protection Group. At Yafee, we have seen successful refund claims resolved through DTI escalation even when Acuity initially refused.

Comparing Acuity Scheduling to alternatives

Before you finalize your cancellation, consider whether a competitor better suits your needs.

Review this comparison to confirm whether canceling Acuity is the right choice. Yafee recommends testing a free trial of your top alternative before canceling your existing subscription to avoid service gaps.

Escalation contact details and postal address

If Acuity or Squarespace fails to honor your cancellation or refund request, use these official escalation channels.

Contact squarespace for cancellation disputes

Submit written cancellation notices and refund requests to Squarespace, Acuity's parent company, at the following address:

Squarespace Inc.
225 Park Avenue South
New York, NY 10003
United States

Include your Acuity account email, cancellation date, and refund calculation (for annual plans). Send your letter via registered mail so you can track delivery and confirm receipt. Keep a copy for your records.

Escalate unresolved disputes to the department of trade and industry (Philippines)

If Squarespace does not respond or refuses your request, file a formal consumer complaint with the DTI Consumer Protection Group:

Department of Trade and Industry
Consumer Protection Group
Trade and Industry Building, 361 Sen. Gil J. Puyat Avenue
Makati, Metro Manila, Philippines
Phone: +63 2 8888 0000
Website: www.dti.gov.ph

File online at www.dti.gov.ph/cpg/file-a-complaint or visit a DTI regional office in person. Include photocopies of your account email, cancellation confirmation, billing statements, bank transaction records, and all correspondence with Squarespace. The DTI has authority to compel refunds under the Consumer Act of the Philippines (Republic Act No. 7394).

Final checklist before and after cancellation

Use this checklist to ensure you have completed every necessary step.

Conclusion: you are protected when you cancel

Canceling Acuity Scheduling is straightforward when you follow the correct platform-specific steps and keep documentation of your actions. The Consumer Act of the Philippines (Republic Act No. 7394) gives you the legal right to cancel recurring subscriptions, stop billing within one cycle, and claim pro-rata refunds for unused service. Yafee has compiled this guide to help you cancel confidently and recover unused funds if Acuity or Squarespace initially refuses your request.

Do not delay. Check your renewal date today, export your data before access expires, and cancel through the platform where you originally subscribed. If charges continue after your cancellation or if you encounter resistance from Acuity, escalate immediately to the DTI Consumer Protection Group with your proof of cancellation and billing records. Yafee has helped thousands of consumers cancel subscriptions like Acuity Scheduling and recover thousands of pesos in unwanted charges and refunds. Your rights are clear, your path is documented, and your data is yours to keep. Cancel with confidence.