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Frequently asked questions
Cancel ActiveCampaign: The Right Way
How to cancel ActiveCampaign in the philippines and avoid hidden charges
What ActiveCampaign is and why filipino users cancel
ActiveCampaign is a subscription-based marketing automation platform headquartered in Chicago that combines email marketing, customer relationship management (CRM), and customer experience tools into a single dashboard. You purchase monthly or annual access to features such as campaign automation, contact segmentation, landing pages, and AI-powered workflows. When you subscribe from the Philippines, your charges appear in US dollars and convert to Philippine pesos at your bank's exchange rate on your statement date, which can create unexpected costs if you do not monitor your billing closely.
Understanding ActiveCampaign's pricing in philippine pesos
ActiveCampaign publishes all pricing in US dollars, but your actual charge in Philippine pesos depends on the exchange rate at the moment your payment processes. The platform offers four main plan tiers, each unlocking additional automation capabilities and reporting features. Most Filipino users begin with the free 14-day trial that grants full Professional-level access, then forget to cancel before the trial automatically converts to a paid subscription.
| Plan tier | Monthly (USD) | Estimated PHP | Best for |
|---|---|---|---|
| Starter | $15.00 | ₱848 | Single users, basic email campaigns |
| Plus | $65.00 | ₱3,672 | Growing teams, workflow automation |
| Professional | $149.00 | ₱8,414 | Most popular tier for SMEs |
| Enterprise | $279.00 | ₱15,764 | Large teams, custom requirements |
These estimates use a conversion rate of ₱56.50 per USD as reference. Your actual peso amount varies based on real-time foreign exchange rates. Annual billing offers discounts if you commit for 12 months upfront, but this makes cancellation urgent if the platform no longer suits your business needs.
Why filipino businesses stop using ActiveCampaign
Cost is the primary reason. Once your free trial ends, the monthly charge becomes visible, and many Filipino small business owners determine the platform exceeds their marketing budget. Support accessibility ranks second: ActiveCampaign's live chat operates on US Central Time, which makes real-time assistance difficult if you work in Philippine standard time. Third, users migrate to lower-cost alternatives such as MailerLite, Brevo, or GetResponse that deliver comparable automation at reduced rates.
Your cancellation timeline depends on your reason for leaving. If you cancel because an unexpected charge hit your account during the trial period, Yafee recommends you act within 14 days of the first paid billing cycle, when your consumer protections under Republic Act No. 7394 are strongest and fastest to enforce.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription or dispute an unauthorized charge.
What the consumer act of the philippines means for you
Under Republic Act No. 7394, you have the right to cancel without penalty, to receive transparent billing information before you pay, and to request a refund if you did not authorize the charge or if the service was not delivered as described. The law prohibits "unfair or unconscionable" billing practices, which includes charging you after you have requested cancellation.
Your legal position: If you cancel within your free trial and are still charged, or if you request cancellation and the company charges you afterward, you can file a complaint with the Department of Trade and Industry (DTI). The DTI enforces Republic Act No. 7394 and can compel ActiveCampaign to refund unauthorized charges. You do not need a lawyer to file; the DTI's consumer complaint process is free and designed for individual consumers.
Protection against recurring charges after cancellation
Philippine law requires subscription companies to honor your cancellation request and cease billing within one billing cycle. If ActiveCampaign continues to charge your payment method after you cancel, you can dispute the charge with your bank (chargeback) or escalate to the DTI. Yafee advises you to keep all cancellation confirmations, email exchanges, and screenshots of your account status to prove you cancelled on time.
How to cancel ActiveCampaign via your account dashboard
The fastest and most secure way to cancel is through your ActiveCampaign account dashboard, which generates an instant cancellation confirmation.
Step 1: log in to your ActiveCampaign account
- Visit activecampaign.com in your browser.
- Click "Login" in the top right corner.
- Enter your email address and password.
- If you have two-factor authentication enabled, verify your identity using your phone or authenticator app.
Step 2: navigate to your billing and account settings
- Once logged in, click your profile icon or avatar in the top right corner.
- Select "Settings" from the dropdown menu.
- Click "Billing" or "Subscription" in the left sidebar (the exact label varies by account).
- Review your current plan, billing date, and next charge amount.
Step 3: locate the cancel or downgrade option
- On the Billing page, scroll to "Plan Management" or "Subscription Details".
- Look for a button labeled "Cancel subscription", "Downgrade plan", or "Manage subscription".
- If you do not see this option, click "Contact Support" at the bottom of the page to request manual cancellation.
Step 4: confirm your cancellation
- Click the cancellation button.
- ActiveCampaign may ask why you are leaving; your response is optional.
- Review the cancellation terms: your access typically ends on your next billing date, not immediately.
- Click "Confirm cancellation" or "Yes, cancel my account".
- ActiveCampaign will send a confirmation email to your registered email address within 5 minutes.
Step 5: verify cancellation and save your confirmation
- Check your email inbox and spam folder for the cancellation confirmation.
- Screenshot the confirmation email and save it to your records.
- Log back into your ActiveCampaign account within 24 hours to verify the subscription now shows "Cancelled" or "Pending cancellation".
- If your account still shows an active plan, contact ActiveCampaign support immediately (see contact section below).
How to cancel ActiveCampaign by contacting support
If you cannot access your dashboard or your cancellation does not process, request cancellation directly from ActiveCampaign support via email.
Step 1: prepare your account information
- Gather your email address registered with ActiveCampaign.
- Locate your Account ID or Subscription ID (found on your billing page or invoice).
- Note the date of your most recent charge.
Step 2: draft a cancellation email to support
- Open your email client (Gmail, Outlook, or your Philippines-registered email).
- Address the email to: [email protected]
- Use a clear subject line: "Cancellation Request for Account [your email address]".
- Include the following in your email body:
- Your registered email address.
- Your Account ID (if available).
- Request: "I wish to cancel my ActiveCampaign subscription effective immediately."
- Your reason (optional: "Cost" or "Switching platforms").
- Request that they confirm cancellation in writing and cease all future charges.
Step 3: send your cancellation request
- Click "Send".
- ActiveCampaign support typically responds within 24 to 48 hours during US business hours.
- If you do not receive a response within 48 hours, follow up with a second email marked "URGENT: Cancellation Confirmation Required".
Step 4: confirm cancellation and dispute any further charges
- Save all support emails to a dedicated folder labeled "ActiveCampaign Cancellation".
- Monitor your bank statement for 5 to 7 days after cancellation to ensure no further charges appear.
- If you are charged after cancellation, dispute the charge with your bank immediately and provide the DTI with copies of your cancellation request emails.
Requesting a refund after cancellation
Your right to a refund depends on when you cancel and whether you fall within Philippine consumer protection windows.
Refund eligibility for free trial charges
If ActiveCampaign charged you during your free trial without authorization, you are entitled to a full refund under Republic Act No. 7394. Contact support immediately and state: "I was charged during my free trial period and did not authorize this charge. I request an immediate refund." ActiveCampaign typically refunds trial charges within 5 to 10 business days if you request within 30 days of the charge.
Refund eligibility for paid subscriptions
If you cancel a paid subscription within 14 days of your first charge, Philippine consumer law generally entitles you to a refund of that charge, provided you did not actively use the platform. If you cancel after 14 days but before your next billing cycle, you are not legally entitled to a refund, but you can request a pro-rata refund (refund for unused days) by contacting support. Yafee advises you to be specific: "I cancelled on [date]. Please refund [amount] for [number] unused days."
Disputing a refund denial via the department of trade and industry
- If ActiveCampaign refuses your refund request, file a complaint with the DTI.
- Visit the DTI's online complaint portal at dti.gov.ph or visit your nearest DTI office in your province or city.
- Provide: your email, ActiveCampaign's support emails, your cancellation request, screenshots of your billing page, and your bank statement showing the charge.
- The DTI will contact ActiveCampaign and attempt mediation within 30 days.
- If mediation fails, the DTI can issue a formal order requiring ActiveCampaign to refund your payment.
Common mistakes to avoid when cancelling ActiveCampaign
Cancellation is straightforward if you act quickly and document every step; the mistakes below can delay your refund or leave you unprotected.
Mistake 1: assuming downgrade stops all charges
Downgrading your plan does not cancel your subscription; it simply moves you to a cheaper tier and you will still be charged monthly. If you want to stop all charges, you must select "Cancel subscription", not "Downgrade plan". Yafee recommends confirming the word "cancelled" appears on your billing page after you submit your request.
Mistake 2: not saving cancellation confirmations
ActiveCampaign support emails and dashboard screenshots are your only proof of cancellation if a dispute arises. If your bank or the DTI investigates a charge after cancellation, you must provide these documents. Store them in a cloud folder (Google Drive, OneDrive) that you can access anywhere and forward to your bank if needed.
Mistake 3: waiting until your next billing date to cancel
If you cancel one day before your next billing date, the system may still charge you because ActiveCampaign processes charges 24 to 48 hours in advance. Cancel as early as possible in your billing cycle to minimize the risk of a final charge. If you are charged after cancellation, escalate to the DTI within 14 days.
Mistake 4: cancelling via social media or indirect channels
Do not request cancellation in comments on Facebook or LinkedIn; ActiveCampaign's social team cannot process cancellations and you have no written record. Use only the dashboard or email ([email protected]) so that your cancellation is timestamped and logged in their system.
What happens after you cancel ActiveCampaign
Cancellation is not instantaneous; you remain active until your billing cycle ends, during which time you can recover your data or reactivate if needed.
Your access window after cancellation
After you cancel, your account remains active until the end of your current billing period. If your next charge date is 15 days away, you have 15 days of access to download your contacts, email templates, and campaign data. After your billing period ends, your account becomes read-only; you can log in to view data but cannot send campaigns. Within 30 days of cancellation, your account data is typically deleted, so download any contacts or templates you need before that date.
How to export your data before cancellation
- Log in to your ActiveCampaign account.
- Click "Contacts" in the left menu.
- Select all contacts (checkbox in the header row).
- Click "Export" and choose "CSV" format.
- Click "Download" and save the file to your computer.
- Repeat for any custom fields or campaign templates you wish to keep.
- Store these files in a cloud backup service for safekeeping.
Stopping recurring charges from your bank side
As a backup, you can contact your bank and request they block future charges from ActiveCampaign. Provide your bank with: ActiveCampaign's merchant name and transaction code (from your statement), and your cancellation date. Your bank can flag or block future transactions from that merchant. This step is optional but provides extra protection if ActiveCampaign's system fails to honour your cancellation.
Checking if ActiveCampaign is right for you before subscribing
Understanding whether ActiveCampaign suits your business prevents cancellation regrets and unnecessary charges.
Comparing ActiveCampaign to alternatives
| Feature | ActiveCampaign | MailerLite | Brevo (Sendinblue) |
|---|---|---|---|
| Email marketing | Yes, advanced | Yes, beginner-friendly | Yes, advanced |
| Starting price (USD/month) | $15.00 | Free up to 1,000 subscribers | Free up to 300 emails/day |
| CRM included | Yes | Yes | Yes, advanced |
| Automation workflows | Advanced | Beginner-friendly | Advanced |
| Support in PH timezone | No (US hours) | No (EU hours) | Limited support |
| Best for | Enterprise SMEs | Bootstrap startups | Growing mid-market |
Questions to ask before committing to a paid plan
- Does your team use at least 50% of the available features, or are you paying for tools you will not use?
- Can you afford the monthly charge in Philippine pesos for 12 months without strain?
- Do you have 5+ minutes to spend learning the platform before your free trial ends?
- Is support availability (US hours) acceptable for your time zone?
- Will the platform integrate with your existing tools (Shopify, WordPress, payment gateway)?
Common questions about cancelling ActiveCampaign
Do i lose my contacts if i cancel?
Yes, ActiveCampaign deletes all data (contacts, campaigns, templates) within 30 days of cancellation. Download your contacts in CSV format before your billing period ends. Yafee advises exporting your data immediately after you submit your cancellation request.
Can i reactivate my account after cancellation?
Yes. If you cancel and change your mind within 30 days, you can log in and reactivate your subscription from the billing page. After 30 days, your account is permanently deleted and you must create a new account. Note that you will not receive a grace period; you will be charged for a new subscription immediately upon reactivation.
Will i be refunded for unused time after cancellation?
Standard subscription terms do not entitle you to a refund for unused days after you cancel. However, under Republic Act No. 7394, you can request a pro-rata refund if you cancelled within 14 days of your first charge. Contact support to request this; their response determines whether you can escalate to the DTI.
How do i cancel if i forgot my password?
Visit activecampaign.com, click "Login", then click "Forgot password?" Enter your registered email address. ActiveCampaign will send a password reset link within 5 minutes. Click the link, create a new password, log in, and follow the cancellation steps above. If you do not receive a reset email, check your spam folder or email support directly at [email protected] with your account email address.
Escalating your cancellation to the department of trade and industry
If ActiveCampaign refuses to cancel or continues charging after cancellation, you have a formal enforcement path through Philippine consumer protection law.
When to file a DTI complaint
File a DTI complaint if: you requested cancellation and were still charged; ActiveCampaign refuses your refund despite evidence you cancelled within 14 days; or your cancellation request was ignored for more than 10 business days. Yafee advises filing within 30 days of the disputed charge for strongest legal position.
How to file a complaint with the DTI
- Visit the DTI's online complaint portal at dti.gov.ph/ccdc (Complaint and Conciliation Management System).
- Click "File a Complaint" and select "Consumer Goods and Services".
- Enter ActiveCampaign as the respondent (note: use the company name and Chicago address: ActiveCampaign, Inc., Chicago, Illinois, USA).
- Describe the issue: "Unauthorized charges after cancellation request" or "Refund denial for trial period charges".
- Attach: cancellation email, ActiveCampaign's refusal email, screenshots of your billing page, and your bank statement.
- Submit and note your complaint reference number.
- The DTI will attempt mediation within 30 days and notify you of the outcome.
Summary checklist for cancelling ActiveCampaign
| Step | Action | Deadline | Status |
|---|---|---|---|
| 1 | Log in to your ActiveCampaign dashboard | Today | Not started |
| 2 | Navigate to Billing and click "Cancel subscription" | Today | Not started |
| 3 | Confirm cancellation and save the confirmation email | Within 5 minutes of cancellation | Not started |
| 4 | Export your contacts and templates in CSV format | Within 7 days | Not started |
| 5 | Monitor your bank statement for charges after cancellation date | 7 to 14 days after cancellation | Not started |
| 6 | If charged after cancellation, dispute the charge or file a DTI complaint | Within 14 days of the unauthorized charge | Not started |
Final guidance on cancelling ActiveCampaign safely
Cancelling ActiveCampaign is straightforward when you act within your consumer protection window and keep clear records. Use the dashboard method for fastest confirmation, document every step with screenshots and emails, and escalate to the DTI if charges continue after cancellation. Your rights under Republic Act No. 7394 are strong: ActiveCampaign must honour your cancellation request and refund charges made without authorization or after your cancellation date.
Yafee has helped thousands of consumers cancel SaaS subscriptions by providing clear legal frameworks, step-by-step procedures, and escalation paths when companies ignore cancellation requests. Whether you are cancelling because of cost, support gaps, or a switch to a cheaper platform, this guide ensures you retain control of your billing and protect your bank account from recurring charges. For further support, visit Yafee.com where you can access templates, contact information for support teams, and real-time DTI escalation guidance. Act today: your next billing date is your deadline.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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