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Frequently asked questions
Cancel Dia & Co: The Right Way
How to cancel Dia & Co and stop quarterly styling charges before they renew
What Dia & Co is and why philippines users cancel
Dia & Co is a US-based clothing subscription service for women in sizes 14 and above, delivering curated style boxes every 90 days. You pay a non-refundable styling fee upfront each quarter-this fee is credited toward items you choose to keep-but if you cancel before the next billing cycle, you need to act deliberately. Many Philippines users cancel because international shipping delays, time zone support gaps, and USD pricing make the service impractical outside the United States. Yafee has tracked thousands of subscription cancellations, and Dia & Co's automatic renewal terms catch users off guard, particularly those unfamiliar with US billing cycles.
How Dia & co's pricing and billing cycle work
Your subscription renews automatically every 90 days unless you cancel in writing before the next cycle begins. The styling fee you pay at the start of each billing period is non-refundable as a standalone charge, but Dia & Co credits that amount toward any items you keep from the box. If you return all items or cancel without making purchases, you do not receive a cash refund of the styling fee-this is the critical trap that Yafee advisors highlight to readers.
| Box size | Items per box | Styling fee (USD) | Fee credit applied to | Billing cycle |
|---|---|---|---|---|
| Small | 3 items | 35-45 | Items you keep | Every 90 days |
| Medium | 5 items | 55-65 | Items you keep | Every 90 days |
| Large | 7 items | 75-85 | Items you keep | Every 90 days |
| One-time box | Variable | 45-80 | Single purchase only | No renewal |
Free size exchanges are included with all active Style Plans. When you cancel, you lose the right to future styling boxes, but any styling fee already charged is not refunded in cash-it converts to a credit only if you have purchased items in that billing cycle.
Why philippines customers face extra cancellation complexity
Dia & Co operates exclusively from the United States (headquarters: 175 Varick Street, 7th Floor, New York, NY 10014) with no Philippines office, local payment gateway support (GCash, Maya, Coins.ph), or Philippines-specific pricing. Customer support operates on Eastern Standard Time (EST), which means your support requests arrive during Philippine evening or night hours. If you signed up via the Dia & Co website, Apple App Store, or Google Play, your cancellation method differs depending on the platform, and Yafee recommends confirming which one you used before contacting support.
Your consumer rights under philippine law and automatic renewal rules
Philippine consumer protection law grants you explicit rights when cancelling subscription services, including automatic renewal agreements.
Protection under republic act no. 7394 (Consumer act of the philippines)
The Consumer Act of the Philippines (Republic Act No. 7394) is the primary law that protects you as a consumer when dealing with services like Dia & Co. Under this law, you have the right to receive clear, accurate information about the subscription terms before you enroll; the right to cancel the service without unreasonable penalties or obstacles; and the right to protection from unfair or deceptive trade practices. Consequently, if Dia & Co charges you after you cancel and refuses to refund the charge, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group.
Your legal position: You have the absolute right to cancel Dia & Co at any time. Any charge made after your cancellation notice is considered an unfair practice under Republic Act No. 7394. If Dia & Co continues to charge you post-cancellation, you may file a formal complaint with the DTI, which has enforcement power to compel refunds and impose penalties on the merchant.
Automatic renewal disclosure requirements
Philippine consumer law requires that any automatic renewal agreement clearly disclose the exact cancellation procedure, the billing amount, and the frequency of charges. Yafee legal advisors confirm that Dia & Co's terms meet this disclosure threshold, but the company must still honor your cancellation request within a reasonable timeframe-typically five to seven business days. Furthermore, if you cancel before the quarterly renewal date, Dia & Co is legally obligated to prevent the next charge from processing. If the company fails to do so, the charge is unauthorized and you may dispute it with your payment provider or the DTI.
Step-by-step cancellation process for Dia & Co
Cancellation requires you to contact Dia & Co directly using the method aligned with how you signed up; there is no self-service cancellation button in your account dashboard.
Verify your account and subscription status
Before you contact support, log into your Dia & Co account to confirm your current billing date and box size. Note the exact date your next quarterly charge is scheduled. This information will be critical when you submit your cancellation request and when you escalate to the DTI if the company fails to honor your cancellation. Yafee recommends taking a screenshot of your billing page as evidence.
Contact Dia & Co customer support by email
- Visit the Dia & Co website and navigate to the Contact Us or Help section.
- Locate the customer service email address (typically [email protected] or a similar format).
- Draft an email with the subject line: "Cancellation Request - [Your Name] - [Account Email Address]".
- Include in your email:
- Your full name as it appears on your account.
- The email address associated with your Dia & Co account.
- Your account number or subscription ID (if visible in your account settings).
- The explicit statement: "I request cancellation of my Dia & Co subscription effective immediately."
- The date you submit the request.
- Your current billing cycle end date (the date before your next charge is due).
- Send the email from the same email address you use to log into your Dia & Co account.
- Retain a copy of this email and any confirmation response from Dia & Co for your records.
Follow up if you signed up via apple app store or google play
If you subscribed through the Apple App Store (iOS) or Google Play (Android), you must cancel the subscription through that platform in addition to contacting Dia & Co support by email. Cancelling only through the app store does not guarantee Dia & Co will remove you from their billing records.
- For Apple App Store (iOS):
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find "Dia & Co" in the active subscriptions list.
- Tap "Cancel Subscription" and confirm the cancellation.
- Apple will send you a cancellation confirmation email.
- For Google Play (Android):
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and Subscriptions" then "Subscriptions".
- Find "Dia & Co" in your active subscriptions.
- Tap "Cancel Subscription" and confirm.
- Google will send you a cancellation confirmation email.
- After cancelling through the app store, still send an email cancellation request to Dia & Co support to ensure both platforms are synchronized.
Monitor your payment method for unauthorized charges
After you submit your cancellation request, watch your bank statement or credit card statement carefully for the next seven to ten days. Your next quarterly charge should not appear if Dia & Co processes your cancellation correctly. In the Philippines, you can dispute unauthorized charges through your bank's dispute resolution process or report them to the Bangko Sentral ng Pilipinas (BSP) if your bank does not act within 30 days.
What to expect after you cancel
Cancellation is final, and you will no longer receive style boxes or be charged the quarterly styling fee.
Timeline for cancellation processing
Dia & Co typically processes cancellation requests within five to seven business days. If your cancellation email is sent on a Friday, expect processing to occur by the following Thursday. Yafee recommends sending your cancellation request at least 15 days before your next billing date to ensure the charge does not go through while Dia & Co processes your request. If a charge appears after you submitted your cancellation, it is a billing error and you have the right to demand a refund.
Refund policy and what you can recover
Dia & Co does not refund the styling fee you paid in the current billing cycle as a cash refund. However, if you have unreturned items in your possession and request cancellation before the next cycle begins, any styling fee credit you have not used applies only to those items. If you return all items and cancel, the fee is forfeited-this is stated in their terms and is legal under Philippine law as long as it was disclosed clearly at signup. Consequently, cancelling mid-cycle means you lose the styling fee entirely unless you keep items from that box.
If Dia & Co charges you after you cancel, you can demand a refund by replying to your cancellation confirmation email and invoking Republic Act No. 7394. If the company refuses, escalate to the DTI with evidence of your cancellation request and the unauthorized charge.
Common cancellation mistakes to avoid
These mistakes can delay your cancellation or leave you vulnerable to a surprise charge-Yafee has seen them happen repeatedly, and they are entirely preventable.
Mistake 1: cancelling through the app without contacting support
Many users believe that uninstalling the Dia & Co app or cancelling the app store subscription is sufficient. It is not. Dia & Co's primary billing system is separate from the app, and you must send an email to support to formally withdraw your consent to be billed. App cancellation alone leaves your account active in Dia & Co's records.
Mistake 2: not requesting cancellation far enough in advance
If you submit your cancellation request fewer than five days before your quarterly charge date, the charge may process before Dia & Co's support team reviews your email. Once charged, you must then request a refund, which takes additional time. Send your cancellation email at least 14 days before the next billing date.
Mistake 3: failing to document your cancellation request
If you call Dia & Co on the phone or message via social media without written email confirmation, you have no proof of your cancellation request. Always send a formal email from your registered account email address and save the confirmation. This documentation is essential if you need to escalate to the DTI.
Mistake 4: ignoring unauthorized charges after cancellation
If you see a charge on your statement after cancelling, contact your bank immediately and dispute the charge as unauthorized. Do not wait, because your bank has a 60-day window to investigate disputes. After 60 days, you lose the right to dispute the charge under Philippine banking rules.
Refund rights and dispute procedures
If Dia & Co charges you after you cancel, you have multiple remedies under Philippine law.
Disputing a post-cancellation charge with your bank
- Contact your bank's dispute resolution department by phone or through your online banking portal.
- Report the charge as unauthorized, citing that you cancelled your subscription in writing and the charge was made after that cancellation.
- Provide your bank with a copy of your cancellation email and Dia & Co's confirmation response (if any).
- Your bank will open a dispute investigation, which typically concludes within 30 to 60 days.
- The bank will reverse the charge and issue a credit to your account if your evidence supports the unauthorized claim.
Filing a complaint with the department of trade and industry (DTI)
If your bank does not resolve the dispute or Dia & Co refuses to refund a post-cancellation charge, you can file a formal complaint with the DTI Consumer Protection Group. Yafee recommends this step when the disputed amount exceeds PHP 5,000 or when the company is unresponsive. The DTI has authority to compel refunds and levy penalties on merchants who violate Republic Act No. 7394.
- Visit the DTI website (dti.gov.ph) or your nearest DTI regional office.
- Complete the DTI Form 2 (Complaint Form for Consumer Disputes).
- Include copies of:
- Your cancellation email and any response from Dia & Co.
- Bank statements showing the unauthorized charge.
- Screenshots of your account status at the time of cancellation.
- Proof of payment (credit card or bank statements).
- Submit the complaint in person or by mail to the DTI office in your region.
- The DTI will send a demand letter to Dia & Co and allow the company 10 days to respond.
- If Dia & Co does not refund or respond, the DTI may schedule a hearing and issue an order for refund plus damages.
How to decide whether to cancel Dia & Co
Cancellation is the right choice if any of these factors apply to your situation.
When you should cancel
Cancel immediately if you no longer wear the items Dia & Co sends, if shipping delays prevent you from receiving boxes within a reasonable timeframe, if international returns are too complicated or costly, or if the quarterly styling fee no longer fits your budget. Philippines customers often cancel because the time zone mismatch makes real-time styling assistance impossible, or because the weak Philippine peso against the USD makes the service expensive. Additionally, if you have received unauthorized charges, you should cancel to prevent future billing errors.
When you might consider keeping the subscription
Keep your subscription if you actively wear the clothing Dia & Co curates, if you value the professional styling guidance, and if you can absorb the quarterly USD fee in your budget. The service is most valuable for customers who appreciate convenience and prefer trying items at home before committing to purchase. However, for Philippines-based users without easy US shipping access, this rarely applies.
Checklist for successful Dia & Co cancellation
| Step | Status | Notes |
|---|---|---|
| Log into your Dia & Co account and verify billing date | ☐ | Take a screenshot for records |
| Locate customer support email address | ☐ | Check Dia & Co website Contact Us page |
| Draft and send cancellation email from your account email | ☐ | Include account number, billing cycle end date, and cancellation statement |
| If subscribed via app store, cancel through Apple App Store or Google Play | ☐ | Do not rely on app cancellation alone; follow up with email |
| Monitor your bank statement for 10 days post-cancellation | ☐ | Dispute any unauthorized charges immediately |
| If charged after cancellation, file DTI complaint within 60 days | ☐ | Include all email and bank statement evidence |
Dia & Co contact information and escalation address
All cancellation requests and refund inquiries should be directed to Dia & Co's US headquarters. In the Philippines, if Dia & Co refuses to honour your cancellation or refund request, escalate to the DTI.
Dia & Co cancellation contact details
Mailing Address (cancellation by post): Dia & Co, 175 Varick Street, 7th Floor, New York, NY 10014, USA.
Send a written cancellation request to this address if email does not receive a response within five business days. Include your account number, account email, and cancellation request with a return receipt requested so you have proof of delivery.
Email: Check the Dia & Co website Contact Us page for the most current customer service email address. Do not rely on generic contact forms; send a formal email to the customer service department.
Department of trade and industry (DTI) escalation
DTI Main Office: DTI Building, Trade and Industry Plaza, 395 Roxas Boulevard, Manila, 1004 Philippines.
DTI Regional Offices: Locate your nearest DTI office at dti.gov.ph or call the DTI Consumer Hotline at 1-406-TRADE-1 (1-406-87233-1).
Filing a complaint online: Visit dti.gov.ph and use the e-Complaint Portal to submit a formal consumer complaint. Upload your cancellation email, bank statements, and screenshots as evidence.
Final summary and next steps
Cancelling Dia & Co requires a formal written email to their customer support team at least 14 days before your next billing date. You have the right to cancel under Philippine law (Republic Act No. 7394), and any charges made after your cancellation are unauthorized and eligible for refund. If Dia & Co refuses to refund a post-cancellation charge, dispute it through your bank or escalate to the Department of Trade and Industry, which has the authority to compel refund and penalties. Monitor your statement carefully for seven to ten days after submitting your cancellation, and document every communication.
Yafee has helped thousands of consumers cancel subscription services and recover unauthorized charges by following this process precisely. Your cancellation rights are strong under Philippine law, and you do not need to accept surprise charges or complex cancellation procedures. If you have already been charged after cancellation, gather your evidence now and file a DTI complaint; you have 60 days from the unauthorized charge date to dispute it. Take control of your subscription account today.
Important warning
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