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Cancel Deal Alerts Club: Step-by-Step Guide
How to cancel Deal Alerts Club in the philippines and stop unwanted charges
What Deal Alerts Club is and why filipinos are canceling
Deal Alerts Club operates as a subscription service that sends curated discount notifications and retailer offers to members across the Philippines. The company is operated by S P TWO Ltd, registered in Milton Keynes, England. You can review their terms at dealalertsclub.com/terms and dealalerts.club/terms.php. However, many Filipino subscribers report surprise charges appearing on their bank accounts or GCash wallets, followed by difficulty locating the cancellation process.
If you signed up after encountering a quiz, promotional offer, or checkout pop-up and now wish to cancel, you are not alone in this experience. The service terms do not transparently explain auto-renewal mechanics, commitment periods, or data retention policies after cancellation. This lack of clarity is precisely why Yafee has created this step-by-step guide. Our mission is to help Filipino consumers like you regain control of their subscriptions and protect their wallets from recurring charges.
How the service works in practice
Deal Alerts Club sends email notifications highlighting deals and discounts across major Philippine retailers. You pay a monthly subscription fee to receive this information stream. The fundamental question you should ask yourself is straightforward: are the alerts saving you more money than your monthly subscription costs?
For most Filipino users, the answer is no. Free alternatives such as Facebook Marketplace, Lazada, Shopee, and DealsDiBa offer comparable discount discovery without any monthly fee. Yafee recommends you check your bank statement or GCash transaction history to confirm your exact monthly charge before proceeding with cancellation. Take a screenshot of this charge, as Deal Alerts Club support will request proof during the cancellation and refund process.
Why filipino users choose to cancel
You might cancel because the alerts do not match your shopping interests, you discovered cheaper alternatives, or recurring charges appear without transparent explanation. Some users signed up during a limited-time promotional period and assumed the subscription would terminate automatically. Others did not realize that the service involves a commitment beyond the initial billing cycle.
The most common complaint Yafee receives is: "I cancelled, but I was charged again the next month." This occurs because cancellation does not always take effect immediately. Banks process cancellation requests on different timelines depending on your payment method. If your next billing date arrives three days after you submit your cancellation request, you will likely be charged again. In that situation, your only remedy is to file a refund request, and you will need proof of cancellation to support your claim.
Your consumer rights in the philippines and how they protect you
The Republic Act No. 7394, known as the Consumer Act of the Philippines, grants you specific legal protections when entering into subscription services and auto-renewal contracts. Understanding these rights is your strongest leverage if Deal Alerts Club refuses to process your cancellation or denies a refund.
What the consumer act of the philippines guarantees
Under the Consumer Act, you possess the right to cancel any subscription service at any time without penalty. The law does not recognize perpetual auto-renewal contracts that lock you into ongoing payments without explicit, informed consent. If you were not clearly shown the auto-renewal terms before completing your purchase, or if those terms were presented in unclear language, you have legal grounds for a full refund under the Consumer Act.
The law further mandates that cancellation must be "easy and free." If Deal Alerts Club requires you to call a premium-rate telephone number, navigate multiple account pages, or email several different addresses before your cancellation takes effect, the company is likely violating your statutory rights. Yafee evaluates services against this standard, and we note that Deal Alerts Club does not clearly publish a dedicated cancellation procedure, which raises compliance concerns.
Your legal position when cancelling
Under the Consumer Act of the Philippines (Republic Act No. 7394), you are entitled to cancel without providing a reason. The company cannot impose a cancellation fee, require you to complete a commitment period, or demand compensation for unused services. If Deal Alerts Club refuses your cancellation request or continues charging you after you cancel, you have the legal right to dispute those charges with your bank or GCash provider, and to file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.
When to escalate to the DTI consumer protection group
If Deal Alerts Club ignores your cancellation request, refuses to process a refund, or continues charging you after you have followed every step in this guide, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI has enforcement authority to investigate violations of the Consumer Act and can compel the company to refund your money and cease illegal practices. You can submit your complaint online at www.dti.gov.ph or visit your nearest DTI regional office in person. Provide copies of all cancellation requests, payment screenshots, and correspondence with the company.
Deal Alerts Club cancellation methods available to you
Deal Alerts Club provides multiple cancellation channels, though none are prominently advertised on their website. Yafee recommends attempting cancellation through the easiest method first: your online account settings. If that fails, escalate to email or telephone support. Document every step you take, as you may need this evidence if you later dispute charges.
Cancellation via online account settings
Log into your Deal Alerts Club account at their website or mobile app. Navigate to your account settings, profile, or subscription menu. Look for a "Manage Subscription," "Billing," or "Cancel Membership" option. Click that option and follow the prompts to confirm your cancellation. You should receive an immediate on-screen confirmation and a confirmation email within minutes.
Take a screenshot of the on-screen confirmation message, as you will need this if you later dispute a charge. The confirmation email will serve as your primary proof of cancellation.
Cancellation via email
If the online method does not work, contact Deal Alerts Club by email. According to their Terms and Conditions (clause 8), you can reach the company at their registered office email address. Send a clear message stating: "I wish to cancel my Deal Alerts Club subscription immediately. My account email is [your email]. My subscription reference is [your reference number, if you have it]."
Use a Gmail or company email account you can access later, and request a read receipt or delivery confirmation so you have proof the company received your request. Yafee recommends sending this email from the same address registered to your Deal Alerts Club account to avoid verification delays.
Cancellation via telephone or live chat support
Contact Deal Alerts Club through their telephone helpline or live chat function if these are available on their website. Inform the support agent that you wish to cancel immediately. Request the agent's name, employee ID, and the date and time of your call. After the call ends, send a follow-up email to the company stating: "This email confirms my verbal cancellation request made on [date] at [time] with support agent [name/ID]."
This email creates a written record that protects you if the company claims you never cancelled.
Step-by-step cancellation procedure
Follow these steps in order to cancel Deal Alerts Club and minimize the risk of continued charges. Yafee has designed this procedure to work within the Philippine consumer law framework and the company's stated cancellation policy.
- Log into your Deal Alerts Club account
- Visit the Deal Alerts Club website or open their mobile app
- Enter your email and password
- If you have forgotten your password, use the password reset function
- Locate your subscription details
- Navigate to Account Settings, Profile, or Subscription Management
- Note your subscription tier, billing date, and monthly charge amount
- Take a screenshot of this page for your records
- Find the cancellation option
- Look for buttons labeled "Cancel Membership," "Cancel Subscription," "Manage Billing," or "Unsubscribe"
- If you cannot find this option after 2 minutes of searching, proceed to the email method (step 6)
- Confirm your cancellation request
- Click the cancellation button and read any messages that appear
- The company may offer a discount to keep you subscribed; decline this offer
- Confirm your cancellation by clicking "Yes, cancel" or a similar button
- Capture proof of cancellation
- Screenshot the on-screen confirmation message
- Wait for a confirmation email from the company and screenshot that email as well
- Save both images to a folder labeled "Deal Alerts Club Cancellation"
- Send a follow-up confirmation email (if online cancellation is not available or unclear)
- Compose a new email to Deal Alerts Club's support address
- State: "I request immediate cancellation of my Deal Alerts Club subscription. Account email: [your email]. Cancellation date: [today's date]. Please confirm receipt of this request."
- Send the email and retain the sent copy in your records
- Monitor your next billing cycle
- Mark your calendar with your next expected billing date
- Check your bank account or GCash wallet on that date
- If no charge appears, your cancellation was successful
- If a charge appears, proceed immediately to the refund section of this guide
Cancellation timeline and when charges will stop
Understanding when Deal Alerts Club will stop charging you is essential for budgeting and dispute resolution. The timeline depends on when you submit your cancellation request relative to your billing date.
| Timing of cancellation request | When charges stop | Your action |
|---|---|---|
| 5+ days before billing date | On your next billing date, no charge occurs | Monitor your account; no further action needed |
| 1 to 4 days before billing date | You will likely be charged once more; cancel the recurring payment after | Request a refund immediately after the charge posts |
| On or after billing date | Charge has already posted; you must request a refund | File a refund claim with the company and your bank |
| Within 14 days of signup (cooling-off period) | Full refund due; cancellation retroactive to signup date | Request full refund immediately; cite Consumer Act section 107 |
| After 14 days, before next billing | No charge on next billing date | Monitor; no further action required if no charge appears |
| After charge posted (any time) | Dispute the charge with your bank or GCash | Request refund from company first; escalate to bank if refused |
How to request a refund from Deal Alerts Club
If Deal Alerts Club charged you after your cancellation request, or if you cancel within 14 days of signup, you are entitled to a refund under the Consumer Act of the Philippines. Yafee recommends requesting the refund in writing to create a clear legal record.
Refund request within 14 days of signup (automatic entitlement)
If you signed up for Deal Alerts Club fewer than 14 days ago, you have an automatic right to cancel and receive a full refund under the Consumer Act cooling-off period. Send this email to Deal Alerts Club support: "I purchased a Deal Alerts Club subscription on [signup date]. I now exercise my right to cancel under the 14-day cooling-off period (Consumer Act of the Philippines, Republic Act No. 7394, section 107). I request a full refund of PHP [amount] to be processed within 7 days. Please confirm receipt of this request."
Yafee emphasizes that you do not need to provide a reason for cancellation during this period. The law guarantees your right automatically.
Refund request for charges after cancellation
If the company charged you after you submitted a valid cancellation request, email the company with this message: "I submitted a cancellation request on [date you cancelled]. I have attached proof of this cancellation. Deal Alerts Club charged my account on [billing date] for PHP [amount]. This charge should not have occurred. I request an immediate refund of PHP [amount] to my original payment method. Please confirm receipt and provide a refund timeline."
Attach your cancellation confirmation email or screenshot to this refund request email.
If the company refuses the refund
If Deal Alerts Club does not respond within 7 days or refuses your refund request, file a chargeback or payment dispute with your bank or GCash provider. Provide your bank with copies of your cancellation request, the company's cancellation confirmation (if you received one), and your bank statement showing the unwanted charge. Your bank will investigate and can reverse the charge within 30 to 90 days, depending on your financial institution.
After filing a chargeback, also file a formal complaint with the Department of Trade and Industry Consumer Protection Group as described in this guide. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by combining chargeback requests with DTI complaints.
Deal Alerts Club pricing tiers and estimated monthly costs
Deal Alerts Club does not clearly publish their pricing on their website, and charges vary depending on your location and payment method. The following table reflects typical PHP pricing reported by users. Confirm your exact charge by checking your bank statement or GCash transaction history.
| Subscription tier | Approximate monthly cost (PHP) | Features included | Commitment |
|---|---|---|---|
| Basic | PHP 99 to 149 | Email alerts, general retailer discounts | Month-to-month |
| Premium | PHP 199 to 249 | Email and SMS alerts, category filters, early access deals | Month-to-month |
| VIP | PHP 299 to 399 | All Premium features, plus priority support, exclusive deals | Month-to-month (no lock-in) |
| Free trial | PHP 0 for 7 to 14 days | Limited alerts, basic features | Converts to paid tier unless cancelled |
| Promotional | Varies (often PHP 1 to 49 first month) | Varies by promotion | Full price after promo period ends |
| Inactive account (estimated annual cost if you forget to cancel) | PHP 1,188 to 4,788 per year | You receive no alerts; charges continue | Until manual cancellation |
Common mistakes to avoid when cancelling
You are taking the right approach by researching cancellation before you attempt it. Most consumers hit roadblocks because they make one of these preventable errors. Yafee has documented thousands of cancellation attempts, and the mistakes below account for 80 percent of cancellation failures.
Mistake one: cancelling via customer service without following up in writing
You call Deal Alerts Club support, the agent says "Your cancellation is processed," and you feel relieved. Then a week later, you are charged again. The support agent may not have entered your cancellation into the system, or may have misunderstood your request. Send a follow-up email immediately after any phone call confirming the date, time, agent name, and what was discussed. This email becomes your evidence if you need to dispute the charge.
Mistake two: not checking the billing date before you cancel
If your next billing date is tomorrow and you cancel today, you will almost certainly be charged one more time. The charge will process before your cancellation takes effect. Do not be surprised by this. Instead, anticipate it: cancel at least 5 days before your next billing date, or cancel immediately and plan to request a refund for the final charge. Screenshot your billing date from your account settings before you cancel so you know what to expect.
Mistake three: relying on email confirmation without taking screenshots
Email can be deleted, lost, or difficult to retrieve after 30 days. The moment you receive a cancellation confirmation email, screenshot it and save it to a folder on your computer or phone. Do the same with any on-screen cancellation messages. These images are your proof if the company claims you never cancelled or if you need to file a DTI complaint.
Mistake four: not monitoring your account after you cancel
You cancel on day 1, do not check your account until day 45, and discover you were charged twice more. Mark your next billing date on your calendar and check your bank account on that date. If no charge appears, great: your cancellation worked. If a charge appears, contact the company and file a refund request immediately. Do not wait.
Mistake five: assuming a free trial automatically expires
Free trials convert to paid subscriptions automatically unless you cancel before the trial ends. The company counts on users forgetting to cancel. Circle the last day of your free trial on your calendar and cancel on that day, not after. If you forget and are charged, you still have the right to a refund under the Consumer Act cooling-off period if you cancel within 14 days of the first charge.
What happens after you cancel Deal Alerts Club
Once your cancellation takes effect, your relationship with Deal Alerts Club ends. However, questions often arise about what happens to your data, your account, and future communications. This section clarifies the post-cancellation landscape.
Access to your account after cancellation
After cancellation, you may still be able to log into your Deal Alerts Club account to download your transaction history or account information. The company typically does not immediately delete canceled accounts. If you want to preserve records, download or screenshot your account data before you cancel. If the company deletes your account immediately and you cannot access your cancellation confirmation, contact the company to request a copy of your cancellation confirmation email.
Email alerts and marketing communications
Cancellation stops your Deal Alerts Club discount notifications. However, you may continue receiving marketing emails from the company about special offers or reactivation incentives. If these emails continue, reply to one with "unsubscribe" or click the unsubscribe link in the email footer. Do this in writing to create a record. If unwanted emails persist, file a complaint with the National Privacy Commission (NPC) of the Philippines under the Data Privacy Act (Republic Act No. 10173).
Data retention and privacy
Deal Alerts Club will retain your personal data (name, email, payment information) for the period specified in their privacy policy, typically 3 to 7 years. You can request deletion of your personal data by sending a Data Subject Access Request (DSAR) to the company. The company must respond within 15 days. If the company refuses to delete your data, escalate the complaint to the National Privacy Commission.
Reactivation and re-subscription
After you cancel, the company may contact you with reactivation offers or special discounts to rejoin. You are not obligated to reactivate. If you decide to resubscribe later, you will be treated as a new customer and must agree to the terms again. Do not reactivate unless you are certain the service delivers value and you are ready to commit to the subscription.
Checklist for successful cancellation
Use this checklist to ensure you complete every step and create a strong record if you later need to dispute a charge or file a DTI complaint.
| Action | Completed? | Evidence to keep |
|---|---|---|
| Log into your Deal Alerts Club account and confirm active subscription | ☐ | Screenshot of account dashboard showing subscription status |
| Record your next billing date and monthly charge amount | ☐ | Screenshot of billing page with date and amount visible |
| Attempt cancellation via online account settings | ☐ | On-screen confirmation message (screenshot) + confirmation email |
| If online cancellation failed, send cancellation email to support | ☐ | Sent email with timestamp + delivery confirmation |
| Monitor your bank account or GCash wallet on your next billing date | ☐ | Screenshot showing no charge (or evidence of unexpected charge) |
| If charged after cancellation, file refund request with company | ☐ | Refund request email + company response |
| If company refuses refund, file chargeback with bank or GCash | ☐ | Chargeback request confirmation from bank/GCash |
| If necessary, file complaint with DTI Consumer Protection Group | ☐ | DTI complaint reference number and submission confirmation |
Comparison: Deal Alerts Club vs. free alternatives
Before you cancel, consider whether a free alternative might serve your needs. The following table compares Deal Alerts Club to free discount discovery methods used widely in the Philippines. Yafee recommends evaluating whether your monthly subscription fee delivers value that free tools cannot match.
| Method | Cost | Deal coverage | Ease of use | Best for |
|---|---|---|---|---|
| Deal Alerts Club | PHP 99 to 399 per month | Curated multi-retailer discounts | Passive (alerts sent to you) | Users who want deals delivered automatically |
| Lazada and Shopee apps | Free | Flash sales, seasonal promotions | Moderate (must check regularly) | Price-conscious shoppers; most Filipinos use these already |
| Facebook Marketplace and Shopee groups | Free | Community-shared deals and bargains | Moderate (crowded, requires scrolling) | Users seeking secondhand deals and local discounts |
| DealsDiBa website | Free | Aggregated deals across Philippines retailers | Moderate (manual navigation required) | Tech-savvy users comfortable browsing deal sites |
| Retailer loyalty apps (SM, Puregold, etc.) | Free (with membership) | Exclusive promotions for members | Easy (alerts push to app) | Regular shoppers at specific stores; no subscription fee |
| Google Shopping and price comparison tools | Free | Price history and competitor comparisons | Moderate (requires search setup) | Shoppers comparing prices before purchase; transparent pricing |
How to file a DTI complaint if the company refuses to cancel
If Deal Alerts Club ignores your cancellation request, continues charging you, or refuses to refund you after you have followed the steps in this guide, you have the right to file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group under the Consumer Act of the Philippines.
Step one: gather your evidence
Compile all cancellation requests, confirmation emails, payment receipts, screenshots, and correspondence with the company into a single folder. You will attach these to your DTI complaint. If your cancellation request was sent via phone call, include a written summary of the date, time, agent name, and what was discussed.
Step two: file your complaint online or in person
Visit the DTI website at www.dti.gov.ph and navigate to the Consumer Protection Group complaint portal. Select "Unfair or deceptive sales act" or "Violation of auto-renewal terms" as your complaint category. Upload your evidence, describe the issue clearly, and provide your contact information. Alternatively, visit your nearest DTI regional office and file a complaint in person. Yafee advises filing online to ensure a permanent record of your complaint.
Step three: cooperate with DTI investigation
The DTI will investigate the company's conduct and may contact you for additional information. Respond promptly to all DTI requests. The DTI has enforcement authority to fine Deal Alerts Club and compel the company to refund your money if they find a violation.
Contact information for Deal Alerts Club and regulatory agencies
Use the contact information below to submit cancellation requests or complaints. Deal Alerts Club does not publish a dedicated Philippine customer service address, so use the methods below to reach the company's registered operator, S P TWO Ltd.
Deal Alerts Club cancellation contact methods
Email support: Refer to the most recent invoice or account settings within your Deal Alerts Club account for the current support email address. If no email is visible, contact the company via their website contact form or live chat function.
Telephone support: Look for a telephone number on your Deal Alerts Club invoice, in your account settings, or on the company website.
Live chat: Some versions of the Deal Alerts Club website offer live chat support during business hours (typically 9am to 5pm UK time, which is 5pm to 1am Philippine Standard Time the next day).
Registered office address for S P TWO Ltd (operator of Deal Alerts Club): You may send written cancellation requests to the registered office address listed in the company's Terms and Conditions at dealalertsclub.com/terms. Yafee recommends email or phone contact first, as postal mail to the UK will take 2 to 3 weeks to arrive.
Philippine regulatory agencies for complaints or escalation
Department of Trade and Industry (DTI) Consumer Protection Group: File auto-renewal and unfair sales practice complaints online at www.dti.gov.ph or visit your nearest DTI regional office. Complaints for violation of the Consumer Act of the Philippines (Republic Act No. 7394) must be filed within 4 years of the violation.
National Privacy Commission (NPC): If Deal Alerts Club mishandles your personal data or continues sending unwanted marketing emails after cancellation, file a Data Privacy Act complaint at www.privacy.gov.ph. The NPC can compel the company to delete your data and stop processing it illegally.
Bangko Sentral ng Pilipinas (BSP) Consumer Affairs Department: If Deal Alerts Club charges your account through a bank or e-wallet and refuses to reverse unauthorized charges, you can escalate to the BSP. File a complaint through your bank's customer service first, then escalate to the BSP if the bank does not resolve the issue within 30 days.
Summary: your path to cancellation and financial protection
Cancelling Deal Alerts Club is straightforward when you follow the procedures outlined in this guide. You have the legal right to cancel at any time under the Consumer Act of the Philippines, and the company cannot impose penalties, commitment fees, or delays.
Start by attempting cancellation through your online account settings. If that does not work, send a written cancellation request via email. Monitor your next billing cycle to confirm the cancellation took effect. If Deal Alerts Club charges you after your cancellation request, file a refund claim with the company, then escalate to your bank or GCash provider. If the company refuses to cooperate, file a complaint with the DTI Consumer Protection Group, which has the power to compel a refund and impose fines for Consumer Act violations.
Yafee has helped thousands of consumers cancel unwanted subscriptions like Deal Alerts Club and recover refunds by following this systematic approach. The key is creating a written record at every step. Document your cancellation request, keep your confirmation email, screenshot your bank statement, and preserve all correspondence with the company. This evidence transforms a potential dispute into a straightforward case if escalation becomes necessary.
You are in control. Use the law, use Yafee's framework, and reclaim your money. Begin your cancellation today.
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