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Frequently asked questions
Cancel Myheritage: The Right Way
How to cancel Myheritage in the philippines and stop recurring charges
What Myheritage is and why you might want to cancel
Myheritage is a genealogy and family history platform that allows you to build family trees, access historical records, and use DNA discovery tools for ancestral research. The service operates on a subscription model, which means you pay recurring fees each month or year unless you actively cancel before your next billing date.
If you signed up in the Philippines and have decided that Myheritage no longer aligns with your needs or budget, you are not alone. At Yafee, we help thousands of Filipino users navigate subscription cancellations every month, and genealogy platforms are among the most commonly cancelled services. The good news is that cancelling Myheritage is straightforward once you understand where your subscription is active and which payment method is tied to it.
How Myheritage makes money and why auto-renewal catches you
Myheritage operates on auto-renewal. When you subscribe to a paid plan, your card or account is charged automatically at the end of each billing cycle unless you cancel in advance. This is not a flaw-it is the standard business model-but it does mean you must take action to stop it.
The most common plans include the Complete Plan at ₱8,418 per year and the Reimagine Monthly plan at ₱451 per month. There is also a free tier, and some users receive trial periods. Once your trial ends or your free access expires, the paid subscription kicks in automatically if you do not cancel beforehand.
What features cost money and what you lose when you cancel
The paid features include unlimited family tree size, unlimited photo storage, access to Myheritage's historical collections, advanced DNA matching, and the Reimagine photo tools such as colorization, enhancement, animation, and repair. There is also a MyStories Membership at ₱5,594, but that is a one-time purchase, not a recurring subscription.
When you cancel, you lose access to these premium features immediately or at the end of your current billing period, depending on when the company processes your cancellation. Your family tree and photos usually remain in your account, and you can download your data before cancelling if you want to keep a copy.
Myheritage pricing and subscription plans in the philippines
Understanding your exact plan and its cost helps you verify that charges stop after cancellation.
| Plan name | Billing cycle | Price (PHP) | Key features |
|---|---|---|---|
| Reimagine Monthly | Monthly | ₱451 | Photo tools only |
| Complete Plan | Annual | ₱8,418 | Trees, DNA, photos, collections |
| MyStories Membership | One-time | ₱5,594 | Story creation and sharing (not recurring) |
| Free tier | N/A | Free | Basic family tree, limited storage |
If your charges are coming through a different amount or from an unexpected billing cycle, check your email receipt or your card statement to confirm the exact product name and renewal date.
Should you cancel Myheritage
Consider these reasons carefully before deciding whether cancellation is right for you.
Reasons to cancel
- You have completed your genealogy research and no longer need ongoing access to historical records or DNA matching features.
- Monthly costs of ₱451 or annual charges of ₱8,418 no longer fit your budget.
- You prefer alternative family history platforms or DNA services with different pricing or features.
- You want to avoid automatic renewal charges and prefer to control when you pay for subscriptions.
- You have not used the platform for several months and do not see yourself returning soon.
Reasons to keep your subscription
- You are actively researching your family history and use the premium features regularly each month.
- The annual plan at ₱8,418 is working out cheaper per month than you would spend on individual searches or alternative services.
- You value the Reimagine photo tools for colorizing and enhancing old family photographs.
- You are waiting for DNA match results or expecting new relatives to join your family tree.
- You prefer the convenience of auto-renewal and do not mind the recurring charge.
How to cancel Myheritage without getting charged again
The cancellation process depends on where you originally set up your subscription, and each platform has its own cancellation route.
Step 1: identify where your Myheritage subscription is active
Most Filipino users subscribe in one of three ways: directly on the Myheritage website, through the Apple App Store, or through Google Play. Cancelling in the wrong place is the number one reason people get charged after they thought they had quit.
- Check your email inbox for a receipt or confirmation email from Myheritage, Apple, or Google.
- If the email says "receipt from Myheritage" or references "myheritage.com," you subscribed directly on the website.
- If the email mentions "Apple" or "iTunes," you subscribed through the Apple App Store.
- If the email mentions "Google" or "Google Play," you subscribed through Google Play.
- Check your credit card or bank statement for the name of the billing company.
- Look for charges labeled "MYHERITAGE," "APPLE.COM," or "GOOGLE.COM."
- Log in to your Myheritage account on the website and navigate to Settings or Account Settings to see your subscription details.
- If the subscription is managed by Apple or Google, the Myheritage website will tell you this and direct you to cancel through that platform.
Step 2: cancel directly through the Myheritage website
If you subscribed directly on the Myheritage website, follow these steps to cancel your subscription.
- Go to myheritage.com and log in with your email address and password.
- Click on your profile icon or account menu in the top right corner.
- Select "Settings" or "Account Settings" from the dropdown menu.
- Look for a section labeled "Subscriptions," "Billing," or "Membership."
- Find your active subscription and click "Cancel Subscription" or "Manage Subscription."
- Follow the on-screen prompts and confirm your cancellation.
- Myheritage may offer you a discount to keep your subscription-you can ignore this and proceed with cancellation if you are certain.
- You should receive a confirmation email from Myheritage within a few minutes.
- Save this email as proof of cancellation in case a charge appears later.
Step 3: cancel through the apple app store
If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through Apple's settings, not through the Myheritage app.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen (or "iCloud" on older devices).
- Tap "Media & Purchases" or "Subscriptions."
- Tap "Subscriptions."
- Find "Myheritage" in the list of active subscriptions.
- Tap "Myheritage" and then tap "Cancel Subscription."
- Select a reason for cancellation (optional) and tap "Confirm" or "Cancel Subscription" again.
- You will receive a confirmation from Apple via email within a few minutes.
- Save the Apple confirmation email as proof of your cancellation.
Step 4: cancel through google play
If you subscribed through Google Play on an Android phone or tablet, you must cancel through Google Play settings.
- On your Android device, open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Tap "Manage my subscriptions" or "Payments and subscriptions."
- Tap "Subscriptions."
- Find "Myheritage" in the list of active subscriptions.
- Tap "Myheritage" and then tap "Cancel subscription."
- Select a reason for cancellation (optional) and tap "Cancel subscription" again.
- You will receive a confirmation from Google Play via email within a few minutes.
- Save the Google Play confirmation email as proof of your cancellation.
Step 5: request a refund if you are within the cooling-off period
The Consumer Act of the Philippines (Republic Act No. 7394) grants you the right to cancel certain subscriptions within a cooling-off period if you meet specific conditions.
- If you subscribed directly on the Myheritage website and have not yet been charged, your cancellation takes effect immediately and no refund is needed.
- If you were charged but have cancelled within 14 days of your subscription start date, contact Myheritage at [email protected] and request a refund.
- Include your order number, email address, and the date you cancelled.
- Attach a screenshot or copy of your cancellation confirmation email.
- If Myheritage does not respond within 7 business days, file a complaint with the National Bureau of Consumer Protection (part of the Department of Trade and Industry).
- The DTI can investigate the company and compel a refund if the law was violated.
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) protects your rights as a subscriber in the following ways.
Right to cancel without penalty: You have the right to cancel any subscription at any time. Myheritage cannot legally charge you a cancellation fee or early termination fee.
Right to a cooling-off period: If you subscribed online or by mail, you have 14 days to cancel for any reason and receive a full refund, provided you did not download or use the service extensively. This cooling-off period applies only to the initial subscription, not to renewal charges.
Right to clear billing information: Myheritage must provide you with clear, itemized information about what you are paying for, how often you will be charged, and how to cancel. If this information is missing or unclear, you may have grounds to dispute a charge.
Right to stop auto-renewal charges: Under the Consumer Act, any company that auto-renews a subscription must give you a simple and straightforward way to cancel. Myheritage must make cancellation as easy as signing up.
Enforcement route if Myheritage refuses to cancel: If Myheritage charges you after you cancel, or if the company refuses to process your cancellation, you can file a formal complaint with the National Bureau of Consumer Protection (NBCP), a bureau of the Department of Trade and Industry. The NBCP investigates complaints free of charge and can compel refunds or penalties on your behalf.
What to do after you cancel Myheritage
Cancellation is the first step; verification is the second.
Verify your cancellation took effect
- Check your email for a confirmation message from Myheritage, Apple, or Google within 24 hours of cancellation.
- Save this email in a dedicated folder labeled "Cancellation Confirmations" for your records.
- Log in to your Myheritage account (if you still can) and check the subscription status to confirm it shows "Cancelled" or "No Active Subscription."
- Check your credit card or bank statement 3 to 5 days after your cancellation date to ensure no new charge appears.
- If a charge does appear, you have 30 days to dispute it with your bank or card issuer.
Download your family tree data before it is lost
After cancellation, Myheritage typically allows you to access your account for a limited time to download your data. Some features may be restricted, but you can usually export your family tree as a GEDCOM file or PDF.
- Log in to your Myheritage account before your final access expires.
- Go to your family tree and look for an "Export" or "Download" button.
- Select "GEDCOM" or "PDF" as the file format.
- Download and save the file to your computer or cloud storage (Google Drive, OneDrive, etc.).
- This backup ensures you do not lose your genealogy research if Myheritage deletes your account later.
Refund options and billing address for disputes
If a charge appears on your statement after cancellation, you have several options.
First attempt: contact Myheritage directly
Email Myheritage support at [email protected] with the subject line "Unauthorized Charge After Cancellation." Include your account email, the date of the charge, the amount, and a copy of your cancellation confirmation. Allow 7 to 10 business days for a response.
Second attempt: dispute with your bank or card issuer
If Myheritage does not respond or refuses to refund the charge, contact your bank or credit card company and file a dispute or chargeback. You will need to provide your cancellation confirmation email as evidence that the charge was unauthorized.
Third attempt: file a complaint with the national bureau of consumer protection
If your bank dispute fails or if you want to escalate the matter, file a formal complaint with the National Bureau of Consumer Protection at the Department of Trade and Industry. You can file online at dti.gov.ph or visit your nearest DTI office in the Philippines. The NBCP will investigate at no cost to you.
Common mistakes when cancelling Myheritage
Do not worry if you have already made one of these mistakes-you can still fix it and recover any overcharges.
Mistake 1: cancelling only in the Myheritage app but not through your payment platform
Deleting the Myheritage app from your phone does not cancel your subscription. Apple, Google, and Myheritage keep your subscription active in their billing systems even after you delete the app. You must go to your payment platform's settings and cancel there.
Mistake 2: assuming your cancellation took effect without confirmation
Never assume a cancellation is complete unless you receive a confirmation email. If you click "Cancel" but do not receive a confirmation email within 24 hours, your cancellation may not have gone through. Log back in and try again, or contact support.
Mistake 3: cancelling after your next renewal date has passed
If you cancel after your billing date, you will be charged for that cycle. The refund may be issued as a credit to your account rather than as a refund to your original payment method. Always cancel at least one day before your renewal date to avoid this charge.
Mistake 4: not checking which email address is linked to your account
If you signed up with an email address you no longer use, your cancellation confirmation will go to that old address. Check all email accounts you may have used over the past few years to find your confirmation.
How to stay protected after cancellation
After you cancel, take a few minutes to protect yourself from future unexpected charges.
Monitor your bank statement for 60 days
Continue to watch your credit card or bank statement for the next 60 days to ensure no additional charges from Myheritage, Apple, or Google appear. If a charge does appear, you can dispute it with your bank or file a complaint with the DTI.
Save all cancellation emails
Create a folder in your email called "Subscription Cancellations" and save every confirmation email from Myheritage, Apple, or Google. These emails are your legal proof that you cancelled, and you will need them if you ever need to dispute a charge or file a formal complaint.
Unsubscribe from Myheritage marketing emails
When you receive a confirmation email from Myheritage, look for an "Unsubscribe" link at the bottom. Click it to remove yourself from marketing emails. This reduces the chance of accidental re-subscription if you mistakenly click a link to a paid offer.
Comparison: Myheritage versus alternative genealogy services
If you are cancelling Myheritage because of cost or features, these alternatives may interest you.
| Service | Starting price (annual) | Key features | Best for |
|---|---|---|---|
| Myheritage | ₱8,418 | Trees, DNA, photos, AI tools | Beginners and photo enthusiasts |
| Ancestry.com | ₱3,600 USD equivalent | Extensive records, DNA | Serious genealogy researchers |
| FamilySearch | Free | Family trees, historical records | Budget-conscious users |
| 23andMe | ₱2,000 USD equivalent | DNA testing and ancestry | DNA-focused research |
| Findmypast | ₱4,000 USD equivalent | British and Irish records | European ancestry research |
Myheritage cancellation address and escalation contacts
If you need to cancel by mail or escalate a billing dispute, use these official contact details.
Myheritage registered mail address
Myheritage Ltd
1 Raoul Wallenberg Street
Tel Aviv 6971936
Israel
Send your cancellation letter by registered mail to this address if you cannot cancel online. Include your full name, account email address, the date of your cancellation request, and the date you want your subscription to end. Keep a copy of the letter and the tracking number as proof.
Escalation contact for unresolved billing disputes
National Bureau of Consumer Protection
Department of Trade and Industry
4th Floor, DTI Bldg., Sen. Gil J. Puyat Ave., Makati City 1200
Telephone: (02) 8897-5000
Email: [email protected]
Website: dti.gov.ph
File a complaint here if Myheritage refuses to honour your cancellation or process a refund within 30 days of your request.
Checklist before you cancel
Use this checklist to ensure your cancellation runs smoothly.
- Identify where you subscribed (Myheritage website, Apple App Store, or Google Play) by checking your email receipt.
- Locate your account email address and have it ready before you start the cancellation process.
- Note the date of your next renewal charge so you can verify that no charge appears after that date.
- Download your family tree data and any photos you want to keep as a backup.
- Log in to your account and navigate to the cancellation option for your platform.
- Complete the cancellation and wait for the confirmation email (allow up to 24 hours).
- Save the confirmation email in a dedicated folder for your records.
- Check your bank statement 3 to 5 days after the cancellation date to confirm no charge appears.
- Monitor your account for 60 days to ensure no surprise charges appear.
Summary and next steps
Cancelling Myheritage takes less than 10 minutes if you know where your subscription is active and follow the correct platform-whether that is the Myheritage website, Apple App Store, or Google Play. The key is to gather your confirmation email and verify that no charge appears within 3 to 5 days.
Under the Consumer Act of the Philippines, you have the legal right to cancel at any time without penalty, and Myheritage must provide a simple way to do so. If the company refuses to honour your cancellation or charges you after you cancel, you can dispute the charge with your bank or escalate the matter to the National Bureau of Consumer Protection.
For Filipino users struggling with multiple subscriptions, Yafee at yafee.com offers a clear guide to cancelling services across all platforms. Whether you are cancelling Myheritage, a streaming service, or any other recurring charge, Yafee has helped thousands of consumers stop unwanted charges and recover money. Visit Yafee today to access your personal cancellation dashboard or to get advice on other services you may want to exit. Yafee is committed to making subscription management simple, transparent, and legally compliant, so you stay in control of your money.