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Frequently asked questions
Cancel Inquirer: The Right Way to Stop Charges
How to cancel your Inquirer plus subscription and stop recurring charges in the philippines
Understanding Inquirer plus and when to cancel
Inquirer Plus is a paid digital subscription service operated by the Philippine Daily Inquirer, one of the country's most widely distributed news organisations. Your subscription grants you access to the full content library, premium articles unavailable to free readers, and ad-lite features across iOS and Android applications. In return, you authorise recurring monthly or yearly charges to your payment method until you submit a cancellation request.
Many Philippine readers subscribe to Inquirer Plus initially but later discover they no longer read regularly, prefer alternative news sources, or wish to reduce their monthly subscription expenses. Cancelling before your next billing cycle prevents unwanted charges and protects your budget. At Yafee, we specialise in helping consumers navigate subscription cancellations with clarity and confidence, so you understand your rights and your options.
What your subscription covers
Your Inquirer Plus membership provides unlimited access to the Philippine Daily Inquirer's digital newspaper edition, breaking news updates, investigative reports, and opinion columns. You receive ad-lite browsing on the mobile app, meaning you encounter fewer advertisements than free-tier users. The service does not include print newspaper delivery; it remains exclusively digital.
Subscription costs depend on your billing cycle. Most subscribers pay either ₱149 per month or ₱1,490 per year. You may have purchased through the Inquirer Shop website, the iOS App Store, Google Play for Android, or a promotional channel, and each platform requires a distinct cancellation procedure.
Common reasons readers cancel
Subscribers cancel for measurable reasons: declining reading frequency, discovery of competing free news platforms that satisfy their information needs, or deliberate cost reduction across their digital budget. Others reallocate funds toward entertainment or news services that offer broader content variety. Your motivation is irrelevant; what matters is executing your cancellation correctly before your renewal date arrives.
Your legal position under philippine consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your explicit right to cancel recurring subscription services without penalty or unexplained delay. This legislation prohibits merchants from concealing cancellation procedures, imposing unreasonable barriers to cancellation, or continuing to charge your account after you submit a valid cancellation request.
What the consumer act guarantees you
Under Republic Act No. 7394, Inquirer must disclose the subscription terms, billing frequency, and cancellation method clearly before you complete payment. If the cancellation process is deliberately obscured, restricted, or made unnecessarily complicated, you have grounds to file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group in Manila.
You also hold protection against unauthorised charges. If Inquirer continues billing your card after you cancel, you can dispute those transactions with your bank and escalate the matter to the DTI if the company refuses to process a refund. Document all cancellation requests, including dates, confirmation numbers, and staff names, as this evidence strengthens your position if escalation becomes necessary.
Your legal position
You have the right to cancel your Inquirer Plus subscription at any time without providing justification. Inquirer must process your cancellation within 5 business days. If they fail to honour your request or continue charging after cancellation, you can file a complaint with the Department of Trade and Industry Consumer Protection Group. Yafee recommends keeping records of all cancellation attempts to support your case if formal escalation is needed.
Escalation if Inquirer refuses to cancel
If you submit a cancellation request through official channels and Inquirer does not process it within 5 business days, contact the DTI's Consumer Protection Group. You can file a complaint in person at their office in Manila or through their online portal. The DTI can compel Inquirer to process refunds and may impose penalties for non-compliance with consumer protection rules.
Cancellation methods available to you
Your cancellation procedure depends entirely on where you purchased your subscription, as different platforms use distinct account systems.
Cancel through your Inquirer plus profile
If you subscribed directly through the Inquirer Shop or the Inquirer Plus website, you can cancel immediately from your account dashboard. This method is the fastest route and generates an instant confirmation.
- Visit the official Inquirer Plus website and log in with your registered email address and password
- Navigate to your Profile or Account Settings section
- Select "Manage Subscriptions" or "My Subscription"
- Click "Cancel my subscription"
- Confirm the cancellation in the pop-up prompt
- Screenshot or note the confirmation number and date provided by the system
Your cancellation takes effect immediately. You retain access to Inquirer Plus content until your current billing period expires, after which your account reverts to free-tier access.
Cancel your iOS app store subscription
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Inquirer app itself.
- Open the Settings app on your iPhone or iPad
- Tap your Apple ID banner at the top of the screen
- Select "Subscriptions"
- Find and tap "Inquirer Plus"
- Tap "Cancel Subscription"
- Confirm the cancellation and retain the confirmation screen
Apple processes your cancellation immediately, and your billing stops at your next renewal date. You keep access to Inquirer Plus until that renewal date passes.
Cancel your google play subscription
If you subscribed through Google Play on an Android device, you cancel through Google Play's subscription system.
- Open the Google Play Store app on your Android phone or tablet
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find "Inquirer Plus" and tap it
- Tap "Cancel subscription" and confirm
Google Play confirms your cancellation immediately. Your billing ceases at your renewal date, and you retain access until that date arrives.
Cancel by telephone
For subscribers who purchased through Inquirer Shop or prefer speaking with a representative, you can call Inquirer's customer service team directly. Note the date and time of your call and request the representative provide a confirmation number for your records.
- Call 0908-8966000 (available during business hours, Monday to Friday)
- Provide your registered email address and subscription details
- Request cancellation and ask for a confirmation number
- Request the representative email a written confirmation to your registered address
This method produces a documented record of your cancellation request, which strengthens your position if disputes arise later. At Yafee, we recommend requesting written confirmation for all phone-based cancellations.
What happens after you cancel
Understanding the timeline after cancellation prevents confusion and ensures you know when your access ends.
Your access period after cancellation
You retain full access to Inquirer Plus content until the end of your current billing period, regardless of when you submit your cancellation request. If your renewal date is the 15th of next month and you cancel on the 1st of this month, you keep access until the 15th. After that date, your account automatically downgrades to the free tier.
Refund eligibility and timelines
Under the Consumer Act of the Philippines, you may be eligible for a refund if you cancel within a specific timeframe after purchase. If you subscribed fewer than 14 days ago and have not used the service substantially, you hold grounds to request a full refund. If you cancel mid-cycle after using the service regularly, Inquirer typically offers a pro-rata refund (partial reimbursement for unused days remaining in your billing period).
To request a refund, contact Inquirer directly via email or phone with your subscription details and cancellation date. If they refuse, submit a refund dispute to your payment provider (your bank or card company). This dispute can trigger a chargeback, forcing Inquirer to justify the charge or refund you. The Department of Trade and Industry can also compel refunds if you escalate your complaint formally.
Monitoring your account and card statements
After cancellation, monitor your bank or credit card statements for 30 days to confirm Inquirer stops charging you. If a charge appears after your cancellation confirmation, contact your bank immediately and dispute the transaction. Inform the bank that you cancelled the subscription and provide your cancellation confirmation number. Simultaneously, email Inquirer's support team alerting them to the erroneous charge and demanding an immediate refund.
Pricing and subscription plans at a glance
| Plan type | Monthly cost | Annual cost | Best for |
|---|---|---|---|
| Inquirer Plus monthly | ₱149 | N/A | Casual readers or trial period |
| Inquirer Plus annual | N/A | ₱1,490 | Daily readers seeking better value |
| Free tier (Inquirer.net) | ₱0 | ₱0 | Occasional news readers |
Common mistakes when cancelling
Cancellation appears straightforward, but small errors create delays, continued charges, or lost refunds. Avoid these pitfalls and protect your account.
Mistake one: cancelling in the wrong place
Many subscribers attempt to cancel through the Inquirer Plus app itself when they subscribed via App Store or Google Play. The app has no cancellation button; cancellation must occur within Apple Settings or Google Play respectively. Uninstalling the app does not cancel your subscription. Confirm your subscription source before you begin cancellation, then use the correct platform.
Mistake two: failing to document your cancellation
Screenshots, confirmation numbers, and email receipts become critical if Inquirer continues billing you after cancellation. Without documentation, your bank or the DTI cannot verify you submitted a valid cancellation request. Screenshot every confirmation page, note the date and time, and save any confirmation email Inquirer sends you.
Mistake three: assuming access ends immediately
Your subscription remains active until the end of your current billing cycle, even after you cancel. If you cancel on the 1st and your next charge is scheduled for the 15th, you retain access until the 14th. Plan accordingly if you cancel mid-cycle.
Mistake four: not disputing erroneous charges
If Inquirer charges you after cancellation, contact your bank within 60 days and dispute the transaction. Many subscribers assume the charge was an error and ignore it; this inaction gives Inquirer implicit permission to keep the money. Act immediately when you spot an unwanted charge.
Comparison: cancel versus keep your subscription
| Factor | Keep Inquirer Plus | Cancel Inquirer Plus |
|---|---|---|
| Monthly cost | ₱149 (or ₱124/month annual) | ₱0 |
| Ad-lite experience | Yes | No; free tier includes ads |
| Access to premium content | Yes | No; limited to free articles |
| Best for | Daily readers, news professionals | Occasional readers, budget-conscious users |
| Can resubscribe later? | N/A | Yes, anytime |
Steps to verify your cancellation was successful
Confirmation does not always equal completion. Verify that Inquirer processes your cancellation fully.
Verification checklist
- Confirm you received a confirmation number or email from the platform (website, App Store, or Google Play)
- Log back into your Inquirer Plus account 24 hours later and confirm the subscription status reads "Cancelled" or "Inactive"
- Check your payment method settings on the Inquirer website to ensure Inquirer is no longer listed as an authorised charge
- Wait until your next scheduled billing date and confirm no charge appears on your bank statement
- Save all confirmation emails and screenshots in a dedicated folder for 90 days
Your contact details for escalation
If you encounter resistance from Inquirer or experience ongoing billing issues, escalate formally to the Department of Trade and Industry Consumer Protection Group or your bank.
Inquirer customer service
Telephone: 0908-8966000 (Monday to Friday, business hours)
Mailing address: Philippine Daily Inquirer, Media Resource Plaza Building, Chino Roces Avenue Extension, Makati City, Metro Manila, 1200 Philippines
Email: Check Inquirer.net for the current support email, as this changes periodically.
Department of trade and industry consumer protection group
Mailing address: DTI National Capital Region, Department of Trade and Industry, Industry & Investment Promotion Center, Makati Business Club, 29th Floor, Ayala Avenue, Makati City, Metro Manila, 1226 Philippines
Telephone: (02) 8889-4111 or the DTI hotline 1-CALL-DTI (1-225-5384)
Online portal: Visit DTI.gov.ph for complaint submission and case tracking.
Final steps and next actions
Cancelling your Inquirer Plus subscription is straightforward when you follow the correct procedure for your subscription platform. Choose your cancellation method based on where you subscribed (website, App Store, or Google Play), confirm the process completely, and monitor your bank statement for 30 days to ensure billing stops.
Your rights under the Consumer Act of the Philippines are clear: you can cancel at any time, Inquirer must honour your request within 5 business days, and you are protected against unauthorised charges. If Inquirer refuses to cancel or continues billing you, the Department of Trade and Industry enforces your rights and can compel refunds.
At Yafee, we have helped thousands of consumers cancel unwanted subscriptions, dispute erroneous charges, and recover refunds from services they no longer use. Whether you are cancelling Inquirer Plus or another subscription service, Yafee provides clear, legally grounded guidance every step of the way. Document your cancellation, retain confirmation numbers, and escalate to the DTI if necessary. Your money is protected under Philippine law, and Yafee is here to ensure you exercise that protection effectively.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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