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Frequently asked questions
Cancel Deseret Bookshelf: Step-by-Step Guide
How to cancel Deseret Bookshelf and stop unwanted charges in the philippines
What Deseret Bookshelf is and why philippine subscribers cancel
Deseret Bookshelf is a digital subscription service operated by Deseret Book, a United States company based in Salt Lake City, Utah. The paid tier, called Bookshelf+, grants you access to over 4,000 eBooks and audiobooks focused on Latter-day Saint religious content. Most subscribers in the Philippines begin with a 7-day free trial that converts automatically to a paid monthly or annual subscription unless you cancel before the trial period expires.
For subscribers paying in PHP, Deseret Book lists prices in U.S. dollars, which means your final charge includes bank conversion fees and card network adjustments. This hidden cost surprises many Philippine users, particularly when renewal charges post silently because customer support operates on Mountain Time in the United States.
You signed up for a trial, forgot about the service, and now monthly charges appear on your statement. Yafee recognizes this frustration and has built this guide to walk you through cancellation step-by-step so you stop future charges and reclaim control of your account.
Bookshelf+ pricing and currency conversion
Deseret Bookshelf charges in U.S. dollars on a fixed schedule, but your Philippine-issued card or e-wallet absorbs the conversion cost when the transaction settles. Monthly plans cost approximately ₱550 to ₱700 depending on your bank's exchange rate at the time of billing, while annual plans run roughly ₱5,500 to ₱7,000. Neither plan enforces a minimum commitment, so you can cancel at any time without penalty.
Cancellation stops future renewals only. You retain access until the end of the billing period you already paid for, and Deseret Book does not issue partial refunds if you cancel mid-cycle. Understanding this policy upfront helps you decide whether to cancel immediately or wait until your next renewal date.
| Plan type | USD price | PHP equivalent (approx.) | Billing cycle |
|---|---|---|---|
| Bookshelf+ monthly | $9.99 USD | ₱580 - ₱700 | Every 30 days |
| Bookshelf+ annual | $99.99 USD | ₱5,800 - ₱7,200 | Every 365 days |
| Free trial | $0 | ₱0 | 7 days, then auto-converts |
Why philippine customers face cancellation obstacles
Three structural factors make cancellation confusing for subscribers in the Philippines. First, Deseret Book does not list a dedicated physical address for subscription support in the Philippines; the only mailing address referenced in their Terms of Use corresponds to a PO Box tied to Bookshelf Plus in the United States. Second, billing occurs in USD, so tracking the exact charge date on your local statement requires currency conversion math. Third, the cancellation interface on their website can lag or display unclear instructions if you access it outside U.S. business hours.
Yafee advises you to take a screenshot of your subscription details before attempting cancellation. This documentation becomes critical if you later dispute a charge or escalate to your bank.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) establishes your statutory rights to cancel subscription services and demand transparent billing from overseas companies serving Philippine residents.
Protection under the consumer act of the philippines (Republic act no. 7394)
Under Republic Act No. 7394, Deseret Book must clearly disclose the renewal date, the exact amount you will be charged, and the precise method to cancel your subscription. The law requires companies to honour your cancellation request within a reasonable timeframe and cease all charges once you initiate cancellation.
If Deseret Book continues to charge you after you cancel, or if they deliberately obstruct the cancellation process, you have statutory grounds to dispute the charge through your bank or escalate a formal complaint to the Department of Trade and Industry (DTI), which enforces consumer protection statutes in the Philippines.
Your legal position
You hold the right to cancel any subscription at any time without providing a reason. You do not forfeit consumer protection simply because Deseret Book is based in the United States; the Consumer Act of the Philippines applies to all companies that accept payment from Philippine residents. If Deseret Book charges you after cancellation, you may file a dispute with your bank under your card network's chargeback rules, or lodge a complaint with the DTI Consumer Protection Group.
Escalation to the department of trade and industry
If Deseret Book refuses to cancel your subscription or continues charging you after cancellation, file a formal complaint with the DTI. The DTI's Consumer Protection Group investigates violations of the Consumer Act of the Philippines and can compel Deseret Book to cease unlawful billing practices. You must provide your email correspondence, bank statements showing the charges, and proof that you attempted cancellation. The DTI's complaint portal is located at www.dti.gov.ph.
How to cancel Deseret Bookshelf online
Cancellation through your online account remains the fastest and most verifiable method; all steps take five minutes and produce a cancellation confirmation email that serves as legal proof.
Step 1: log in to your Deseret Bookshelf account
- Open your web browser and navigate to the Deseret Bookshelf website.
- Click the login button in the top-right corner of the homepage.
- Enter your email address and password.
- If you have two-factor authentication enabled, enter the verification code sent to your phone or email.
Step 2: navigate to your subscription settings
- Once logged in, locate the menu icon (three horizontal lines) or your user profile icon in the top-right corner.
- Select "My Account" or "Account Settings" from the dropdown menu.
- Click on "My Subscriptions" or "Manage Subscriptions."
- You will see your Bookshelf+ subscription displayed with the renewal date and current billing amount.
Step 3: initiate cancellation
- Next to your Bookshelf+ subscription entry, click the "Cancel Subscription" or "Manage" button.
- Deseret Book will ask you to confirm why you are cancelling; select any reason that applies (cost, not using the service, found an alternative).
- The system may offer you a discounted renewal plan as a retention offer; decline if you wish to cancel completely.
- Click "Confirm Cancellation" on the final confirmation screen.
Step 4: save and verify your cancellation confirmation
- Immediately after you confirm cancellation, Deseret Book will display a confirmation message on the screen; screenshot this message.
- Open your email inbox and locate the cancellation confirmation email from Deseret Bookshelf (check your spam or promotions folder if necessary).
- Save this email in a dedicated folder titled "Deseret Bookshelf Cancellation" for future reference.
- Note the confirmation code or reference number shown in the email; you may need this if you contact support later.
Alternative cancellation methods if online cancellation fails
If the online portal does not respond, or if you receive an error message during cancellation, contact Deseret Book support directly using one of the methods below.
Cancellation via email
- Compose a new email to Deseret Book's customer support address (obtained from their support page or Terms of Use).
- In the subject line, write: "Request to cancel Bookshelf+ subscription."
- In the email body, include:
- Your full name as it appears on your account.
- The email address associated with your Bookshelf+ account.
- Your account ID or subscription number (found in your account settings).
- Your billing date and the last four digits of the card used for payment.
- A clear statement: "I request immediate cancellation of my Bookshelf+ subscription effective today."
- Send the email and request a read receipt or delivery confirmation.
- Save the sent email and any reply from Deseret Book.
Cancellation through your bank or payment provider
- If Deseret Book does not respond within 14 days of your cancellation request, contact your Philippine bank or card issuer directly.
- Inform your bank that you have cancelled your Bookshelf+ subscription and request they block future charges from Deseret Book.
- Most Philippine banks allow you to set spending limits or block recurring charges from specific merchants through their mobile app or online banking portal.
- Provide your bank with your cancellation confirmation email as proof that you initiated the cancellation.
What happens after you cancel
Cancellation takes effect immediately, but your access to Bookshelf+ continues until the end of your paid billing period.
Your access timeline post-cancellation
Once you cancel, you lose access to Bookshelf+ on the first day of your next billing cycle. For example, if you cancel on June 15th and your renewal date is July 1st, you retain full access through June 30th and lose access on July 1st. No further charges will post to your card after your cancellation date.
What to do if Deseret book charges you after cancellation
- Check your bank statement carefully for any charge from Deseret Book after your cancellation date.
- If a charge appears, immediately contact your bank and inform them you cancelled the subscription and provided cancellation confirmation to Deseret Book.
- Request a chargeback (also called a "reversal" or "refund") for the unauthorized charge.
- Provide your bank with your cancellation confirmation email as supporting documentation.
- File a formal complaint with the DTI Consumer Protection Group if Deseret Book continues to charge you or refuses to acknowledge your cancellation.
Refund policy and dispute resolution
Deseret Book's refund policy does not permit reimbursement for partial months if you cancel mid-cycle; however, unauthorized charges after cancellation are eligible for full recovery through chargeback procedures.
When you are entitled to a refund
You are entitled to a full refund in the following circumstances:
- You cancel before your free trial ends and Deseret Book charges you anyway.
- Deseret Book continues billing you after you provided cancellation confirmation.
- You are charged twice for a single billing period due to a system error.
- The service was rendered unfit for purpose or unavailable for a material portion of your paid billing period.
You are not entitled to a refund simply because you changed your mind after using the service for several weeks. Refunds for early cancellation within a paid cycle are discretionary and require direct negotiation with Deseret Book's support team.
How to dispute a charge with your philippine bank
- Log in to your bank's mobile app or online portal.
- Navigate to your recent transactions and locate the Deseret Book charge you dispute.
- Select "Report a problem" or "Dispute this charge."
- Choose "Unauthorized charge" or "Recurring charge after cancellation" as the reason.
- Upload or attach your cancellation confirmation email as evidence.
- Submit the dispute and note the dispute reference number.
- Your bank will investigate and typically reverse the charge within 10 to 30 days.
Common cancellation mistakes to avoid
Most cancellation failures stem from preventable errors; awareness of these traps ensures your cancellation succeeds on the first attempt.
Mistake 1: cancelling within the free trial but not receiving confirmation
If you cancel during the free trial and do not receive a confirmation email within 24 hours, log back into your account to verify cancellation was processed. Many users assume cancellation worked because the page refreshed, but the system requires explicit confirmation. Yafee recommends always screenshotting your final confirmation message.
Mistake 2: unsubscribing from emails instead of cancelling the subscription
The "Unsubscribe" link in Deseret Book's promotional emails removes you from their mailing list only; it does not cancel your subscription or stop billing. You must cancel through your account settings to stop charges.
Mistake 3: assuming cancellation is complete without proof
Do not delete your cancellation confirmation email. Save it indefinitely. If Deseret Book charges you six months after cancellation and claims no cancellation was processed, that email is your only legal proof.
Mistake 4: missing the cancellation deadline during your free trial
If you signed up for a free trial, your cancellation deadline is 23 hours before the 7-day trial period ends. Cancelling on day 7 at 11:59 p.m. may be too late depending on time zone conversion. Yafee advises cancelling at least 48 hours before your trial end date to guarantee no charges.
Mistake 5: cancelling but forgetting to check your next billing date
After cancellation, verify the exact date your access ends by logging into your account one final time. Some users cancel on June 1st but their subscription renews June 15th; they wrongly expect access to end immediately. Know your renewal date so you can confirm whether Deseret Book charged you after your cancellation was supposed to take effect.
Cancellation checklist for philippine subscribers
Use this checklist to confirm you have completed all necessary steps to cancel Deseret Bookshelf successfully.
| Action | Completed | Notes |
|---|---|---|
| Logged in to your Deseret Bookshelf account | ✓ Yes / ✗ No | Date: ___________ |
| Navigated to My Subscriptions | ✓ Yes / ✗ No | Renewal date noted: ___________ |
| Clicked "Cancel Subscription" and confirmed | ✓ Yes / ✗ No | Confirmation code: ___________ |
| Screenshotted on-screen confirmation | ✓ Yes / ✗ No | File saved as: ___________ |
| Received cancellation confirmation email | ✓ Yes / ✗ No | Email received: ___________ |
| Saved cancellation email in permanent folder | ✓ Yes / ✗ No | Folder name: ___________ |
Comparing Deseret Bookshelf with alternative eBook services
If you are cancelling because you found a cheaper or better alternative, this comparison may help you decide whether to switch permanently or retain access through your paid period.
| Service | Monthly price (PHP) | Content focus | Cancellation process |
|---|---|---|---|
| Deseret Bookshelf (Bookshelf+) | ₱580 - ₱700 | Latter-day Saint religious texts | Online account portal |
| Scribd | ₱279 - ₱349 | Mixed eBooks, audiobooks, magazines | Account settings or email |
| Kindle Unlimited | ₱249 - ₱299 | Amazon eBook catalogue | Amazon account portal |
| Wattpad Premium | ₱149 - ₱169 | User-generated fiction and stories | Account settings |
| Apple Books Plus | ₱799 (annual) | Literary fiction and nonfiction | Apple ID management |
Contacting Deseret book for support
If you encounter technical problems during cancellation or need to escalate a billing dispute, use the contact details below. Yafee has compiled these addresses for Philippine subscribers who require direct communication with Deseret Book's support team.
Official mailing address for billing inquiries
The only physical address listed in Deseret Book's Terms of Use is:
Deseret Book Company
PO Box 30178
Salt Lake City, Utah 84130
United States
Mail sent to this address takes 7 to 14 days to arrive in the United States. Include your full name, account email, subscription number, and a description of your billing concern. This address handles general inquiries; email is faster for urgent matters.
Email contact for subscription support
Locate Deseret Book's customer support email address on their official website's "Contact Us" page. Email support typically responds within 24 to 48 business hours. Provide your account details, the date of the disputed charge, and your cancellation confirmation if applicable.
When to escalate to the department of trade and industry
If Deseret Book does not respond to your email within 14 days or refuses to honour your cancellation, file a formal complaint with the DTI Consumer Protection Group. The DTI's website (www.dti.gov.ph) provides an online complaint portal. Submit your cancellation confirmation email, your unanswered correspondence with Deseret Book, and bank statements showing unauthorized charges after cancellation.
Final steps to protect yourself after cancellation
Once your cancellation is confirmed, take these final protective actions to ensure Deseret Book does not recharge your card and to preserve evidence in case of future disputes.
First, set a calendar reminder for three days after your scheduled renewal date. Log into your bank account and verify that no charge from Deseret Book posted. If a charge appears, file a chargeback immediately with your bank.
Second, retain all cancellation documentation indefinitely. Create a dedicated email folder or cloud storage folder titled "Deseret Bookshelf Cancellation" and archive your confirmation email, screenshots, and any support correspondence there. This archive becomes your legal proof if Deseret Book mischarges you months later.
Third, consider updating your bank's merchant blocking settings to decline future charges from Deseret Book. Most Philippine banks' mobile apps allow you to blacklist specific merchants; this provides a backup safeguard if Deseret Book's system errors cause duplicate billings.
Summary: taking control of your subscription
Deseret Bookshelf's cancellation process is straightforward when you follow the correct steps, yet many Philippine subscribers struggle because they lack knowledge of their legal rights under the Consumer Act of the Philippines or miss critical verification steps. Yafee has guided you through online cancellation, alternative contact methods, refund procedures, and escalation pathways so you can cancel with confidence and legally protect yourself from unauthorized future charges.
Your cancellation is valid the moment you confirm it through your account or receive confirmation from Deseret Book's support team. Retain that proof. If charges continue, your bank and the Department of Trade and Industry are obligated to investigate and recover your money under Philippine consumer law. Yafee has helped thousands of consumers cancel unwanted subscriptions and dispute unauthorized charges; the same tools and legal framework protect you. Cancel today, verify your confirmation, and monitor your next billing date to ensure Deseret Book honours your request.