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Frequently asked questions
Cancel Soundtrap: The Right Way
How to cancel Soundtrap and stop unwanted charges in the philippines
What Soundtrap is and why people cancel
Soundtrap is a browser-based music studio owned by Spotify that lets you record, edit, and collaborate on audio projects without downloading software. You access it through any web browser, and it works for hobbyists, educators, and professional creators alike. The platform offers a Free plan with basic tools, plus paid plans that unlock advanced recording features, collaboration options, and classroom management tools.
The challenge is straightforward: Soundtrap uses recurring billing, which means your subscription renews automatically on your billing date unless you cancel. Many users in the Philippines report frustration because they assumed deleting the app or closing their browser was enough to stop charges. It is not. Yafee has seen this pattern repeatedly across subscription services, and the good news is that cancelling Soundtrap is straightforward once you know where to click.
Common reasons you might want to cancel
You might be cancelling because you finished a project, found a free alternative like BandLab or Audacity, or simply do not use the platform often enough to justify the monthly cost. Education accounts sometimes cancel after a school term ends, or organisations shift to different tools. Whatever your reason, act quickly once you decide to stop, because Soundtrap will charge you on your next billing date if you wait too long.
Soundtrap pricing in the philippines
Soundtrap does not clearly display PHP pricing on its website, but education plans give you a sense of the cost structure. Here are the estimated annual prices for school accounts, which can help you calculate what you are paying:
| Plan type | Users included | Estimated annual cost (PHP) | Best for |
|---|---|---|---|
| Free plan | 1 user | Free | Beginners testing the platform |
| Classroom plan | Up to 50 | ₱21,945 | Individual teachers or small classes |
| School plan | Up to 250 | ₱123,695 | Schools with multiple departments |
| District plan | Up to 500 | ₱274,945 | Large districts or networks |
| Consumer plan | 1 user | Varies monthly | Individual creators and hobbyists |
If you subscribed through the App Store or Google Play, your pricing and cancellation process may differ slightly from direct web billing. Yafee recommends confirming your subscription source before you start the cancellation process, because this determines which cancellation method you will use.
Your consumer rights and what the law protects
In the Philippines, the Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair billing practices and misleading subscription terms. This law gives you the right to clear information about subscription costs, cancellation procedures, and renewal dates before you are charged.
What the consumer act of the philippines covers for subscriptions
Under Republic Act No. 7394, any company offering subscriptions must clearly disclose the price, billing frequency, and cancellation method before charging you. If Soundtrap failed to provide this information upfront, or if they continued billing after you cancelled, you have grounds to dispute those charges and request a refund through your bank or payment provider.
The law also requires that cancellation be as easy as subscription. If Soundtrap made it difficult to find the cancellation option, buried it deep in account settings, or forced you to contact support, that violates your statutory right to simple cancellation.
Your legal position on recurring charges
You have the right to receive a receipt or confirmation for every charge. If Soundtrap debited your account without a clear notice or after you attempted to cancel, the National Telecommunications Commission (NTC) and the Department of Trade and Industry (DTI) Consumer Hotline (02-8-751-8000) can assist you. Keep all emails, screenshots, and payment records as evidence. Yafee advises preserving these documents immediately, because they form the basis of any dispute you file with your bank or payment provider.
How to cancel Soundtrap step by step
Cancellation differs depending on whether you pay through your browser, the App Store, Google Play, or a third-party payment service. Follow the method that matches your subscription source.
If you subscribed through soundtrap.com directly
- Log in to your Soundtrap account at soundtrap.com using your email and password.
- If you forgot your password, click "Forgot password" and follow the email link to reset it.
- Click your profile icon or avatar in the top-right corner of the screen.
- If you do not see a profile menu, look for a hamburger menu (three horizontal lines) instead.
- Select "Account settings" or "Billing" from the dropdown menu.
- Some accounts label this as "Subscription" or "Plans".
- Locate your active subscription and click "Manage subscription" or "Cancel plan".
- Read the cancellation warning carefully to understand when your access stops.
- Confirm the cancellation by clicking "Yes, cancel my subscription" or a similar button.
- Soundtrap will send a confirmation email within minutes.
- Save the confirmation email as your proof of cancellation.
- If you do not receive an email within 10 minutes, contact Soundtrap support.
If you subscribed through the apple app store
- Open the App Store on your iPhone, iPad, or Mac.
- Do not open the Soundtrap app itself.
- Tap your profile icon at the top-right of the App Store screen.
- On Mac, click your account name at the top of the window.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions.
- Tap "Soundtrap" from the list of subscriptions.
- If you see multiple Soundtrap entries, they may be duplicate subscriptions; cancel all of them.
- Tap "Cancel subscription" and confirm your choice.
- Apple will show you the cancellation date and final billing cycle.
- Screenshot the cancellation confirmation for your records.
- The subscription will stop renewing on your next billing date.
If you subscribed through google play
- Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
- Ensure you are logged into the Google account that purchased the subscription.
- Tap your profile icon at the top-right.
- In a browser, click "Account" in the menu.
- Select "Manage subscriptions" or "Subscriptions".
- You will see all active subscriptions tied to your Google account.
- Tap "Soundtrap" from the list.
- Ensure you are looking at the Soundtrap subscription, not another music or creative app.
- Tap "Cancel subscription" and follow the prompts.
- Google Play may offer a discount to keep you subscribed; ignore this and proceed to cancel.
- Confirm the cancellation by tapping "Yes, cancel" or the final confirmation button.
- Your subscription will end on the last day of your current billing cycle.
If you subscribed through a credit card or bank account
- Log in to your Soundtrap account and navigate to Account Settings, as described above.
- Look for "Billing" or "Payment methods" in the menu.
- Click "View billing history" to confirm the subscription is still active.
- Note the date of your last charge and your next scheduled charge date.
- Select "Cancel plan" and confirm the cancellation.
- Soundtrap will send a confirmation email with a cancellation date.
- Log into your bank or credit card account within 24 hours of cancellation.
- Verify that no new charge is pending for your Soundtrap subscription.
- If a charge appears after cancellation, contact your bank immediately to dispute it.
- Your bank can reverse unauthorised charges within specific timeframes.
Refunds and what you can claim
In the Philippines, refund rights depend on when you cancelled and whether you used the service. Under the Consumer Act of the Philippines, you may claim a refund if Soundtrap failed to deliver the promised service, continued charging you after you cancelled, or failed to clearly disclose cancellation terms.
When you can claim a refund
You can request a refund if Soundtrap billed you after your cancellation was confirmed. This is a breach of contract under Republic Act No. 7394. You can also claim a refund if the service was unavailable for a significant period and you could not use your subscription.
Yafee advises requesting a refund within 30 days of the disputed charge. Contact Soundtrap support directly with your confirmation email and billing records, and request a full refund or credit. If Soundtrap refuses, escalate the complaint to the DTI through their Consumer Hotline.
How to dispute a charge with your bank
If Soundtrap does not refund you within 14 days, file a chargeback or dispute with your bank. Provide the following evidence:
- Your cancellation confirmation email from Soundtrap.
- Screenshots of your account settings showing the cancelled subscription.
- Proof of the charge on your bank or credit card statement.
- Any correspondence with Soundtrap support.
Your bank will investigate and reverse the charge if they agree that Soundtrap billed you without authorisation. This process typically takes 10 to 30 days.
What happens after you cancel
Once you cancel, Soundtrap will grant you access until the end of your current billing cycle. You will retain access to your projects and can download them if needed, but you will lose access to premium features immediately if Soundtrap uses instant downgrade.
Accessing and downloading your projects before access ends
Log into your account immediately after cancelling and download all projects you need. Soundtrap allows you to export audio files in WAV, MP3, and other formats. Use the export function in each project to save your work locally.
Removing payment methods from your account
After cancelling, remove your credit card or bank account details from Soundtrap to prevent accidental reactivation or future charges. Navigate to "Payment methods" in Account Settings and delete all saved cards.
Confirming no further charges occur
Check your bank or credit card statement 7 days after your billing cycle end date to confirm no additional charges appear. If you see a charge after cancellation, contact Soundtrap immediately and escalate to your bank if they do not refund within 48 hours.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can leave you subscribed and charged. Here is what to watch for so you cancel cleanly and permanently.
Deleting the app or closing your browser does not cancel
Removing the Soundtrap app from your phone or deleting your browser history has no effect on your subscription. Your account remains active and Soundtrap will continue to bill you on schedule. The only way to stop charges is to cancel through account settings or your app store subscription manager.
Ignoring the confirmation email
Soundtrap sends a confirmation email when you cancel, but some users miss it because it goes to spam or a secondary email address. Check all email folders immediately after cancelling and save the confirmation as proof. If you do not receive a confirmation within 10 minutes, log back into your account to verify that the cancellation actually processed.
Cancelling on the wrong platform
If you subscribed through Google Play but try to cancel through the Soundtrap website, the cancellation will not work. Your subscription is tied to Google Play, so you must cancel there. Verify which platform charged you first by checking your bank statement or email receipt.
Waiting until after your billing date
If your billing date is tomorrow and you cancel today, Soundtrap may still charge you for the next cycle. Once the charge appears, you will need to dispute it with your bank. Cancel at least 3 days before your billing date to avoid this situation.
Not removing saved payment methods
Yafee has documented cases where cancelled users were accidentally re-billed when Soundtrap reactivated their accounts due to app updates or account recovery. Remove your payment method from your account after cancelling to create a barrier against unexpected charges.
Cancellation address and contact information
If you need to send a formal cancellation notice by mail or have difficulty cancelling online, Yafee recommends sending a certified letter to Soundtrap's official address. This creates a legal record of your cancellation request.
Soundtrap cancellation mailing address
For remittance of payments and formal cancellation notices:
Soundtrap US Inc.
Stockholm headquarters
Sweden
Alternatively, you can contact Soundtrap support through their help centre at soundtrap.com/support. Use the live chat feature or email support to request cancellation if the online method fails. Reference your account email and the date you cancelled online.
If Soundtrap refuses to cancel
If Soundtrap does not honour your cancellation request, escalate to the DTI Consumer Hotline at 02-8-751-8000 or file a complaint at consumerhotline.dti.gov.ph. The DTI can compel Soundtrap to cease charges and provide compensation for unlawful billing. Include all cancellation confirmations and correspondence in your complaint.
Keeping vs. cancelling: a quick comparison
Before you finalise your cancellation, consider whether you might use Soundtrap again or whether the cost is worth your creative workflow.
| Reason to keep | Reason to cancel |
|---|---|
| You use it weekly for projects or teaching. | You have not logged in for more than 3 months. |
| Advanced features save you hours compared to free alternatives. | Free tools like Audacity or BandLab meet your needs. |
| Your organisation or school is paying for it. | You are paying from personal funds and are on a tight budget. |
| Collaboration with team members is essential. | You work solo and do not need team features. |
| Your contract or licence requires continuous access. | You cancelled a course or project that drove your subscription. |
Why yafee can help you manage cancellations
Cancelling a subscription sounds simple but often involves buried settings, misleading retention offers, and unclear confirmation steps. Yafee has helped thousands of consumers in the Philippines cancel Soundtrap and other recurring services without losing access to their work or facing unexpected charges. Our guides focus on the exact steps and legal frameworks that protect you, so you cancel with confidence and clarity.
If you encounter issues during your cancellation, Yafee recommends saving this guide and referring to it as you work through each step. Knowledge of your consumer rights under the Consumer Act of the Philippines puts you in control, and Yafee remains here to answer any questions about your cancellation journey.