How to cancel Audiomack and stop unwanted charges in the philippines

Why you might want to cancel Audiomack

Audiomack is a music streaming service available across the Philippines that delivers millions of songs through a free ad-supported tier and a paid premium upgrade. The free version includes ads between tracks and limits your offline downloads. The premium tier, priced at ₱65 per month, removes advertisements, unlocks unlimited downloads, and raises streaming quality. Whether your listening habits have shifted, your budget has tightened, or you have switched to a competitor, cancelling before your next billing cycle is the fastest way to protect your account and stop recurring charges. Yafee specialises in helping consumers like you understand their cancellation rights and navigate the process without confusion.

The Audiomack subscription plans and pricing in the philippines

Audiomack operates with three distinct pricing tiers in the Philippine market. Understanding each option helps you decide whether premium access remains right for you.

At ₱65 per month, Audiomack Premium is significantly cheaper than Spotify Premium (₱149/month), Apple Music (₱169/month), and Deezer (₱129/month). This affordability explains why the service attracts listeners across the Philippines. However, the low price also means that recurring charges add up quickly if you forget to cancel. Yafee advises that the sooner you take action, the sooner you stop these charges hitting your payment method.

Common reasons to cancel your Audiomack subscription

You do not need permission or a valid reason to cancel a subscription in the Philippines. The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to walk away at any time. Nevertheless, common reasons include switching to another music streaming app, reducing personal expenses, listening to music less frequently, or discovering that the free tier meets your needs. Whatever your situation, cancellation is straightforward once you know where to go.

Your legal rights when cancelling a music subscription in the philippines

The Consumer Act of the Philippines guarantees your right to cancel recurring subscriptions without penalty before the next billing date.

Your legal position under philippine consumer law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This legislation requires that companies provide transparent subscription terms, clear renewal dates, and simple cancellation methods. Audiomack must make cancellation as easy as signing up. If the company imposes unreasonable barriers to cancellation or continues to charge you after you have cancelled, you have grounds for a consumer complaint.

The Department of Trade and Industry (DTI) is the enforcement body responsible for consumer protection in the Philippines. If Audiomack refuses to process your cancellation or disputes a refund claim, you can file a complaint with the DTI Consumer Protection Group. Under the Consumer Act, you also have the right to request a refund for any charges incurred after your cancellation date has been confirmed. These protections apply regardless of whether you subscribed on the Audiomack website, through the Apple App Store, or via Google Play.

What you must do to protect your position

Preserve evidence of every cancellation step. Take screenshots of your account status before and after cancellation. Save all cancellation confirmation emails. Record the date and time you submitted your cancellation request. If Audiomack charges you again after cancellation, these records become your proof when you dispute the charge with your bank or credit card issuer, or when you escalate to the DTI. Yafee recommends keeping screenshots and emails for at least six months after cancellation, since billing cycles can take time to process.

Where Audiomack subscriptions are managed in the philippines

The platform where you subscribe determines where you must cancel.

Identifying where you subscribed to Audiomack

Audiomack operates across three distinct payment pathways in the Philippines: the official Audiomack website (audiomack.com), the Apple App Store (for iOS users), and Google Play (for Android users). Each pathway manages billing independently. If you subscribed through the Audiomack website, you cancel there. If you signed up via Apple App Store, Apple processes your cancellation. If you used Google Play, Google manages your subscription. Cancelling in the wrong place is the single most common error, and it is why users believe they have cancelled when their next charge still arrives.

To identify where you subscribed, check your payment method history. Review your bank or credit card statement for charges from "Audiomack", "Apple Media Services", or "Google Play". Alternatively, log into each platform and navigate to your subscription settings. The correct location will display your active subscription status.

Why cancellation location matters

Each payment gateway-Audiomack's own servers, Apple Inc., and Google LLC-maintains separate customer databases. Cancelling your Audiomack account on the website does not automatically cancel an App Store subscription. Stopping an App Store subscription does not notify Google Play. Yafee emphasises that you must follow the exact cancellation path that matches your original subscription method. Failure to do so leaves your subscription active, and your payment method continues to be charged on the next billing date.

How to cancel Audiomack on the website

If you subscribed directly through the Audiomack website, follow these steps to cancel before your next charge.

Step 1: log into your Audiomack account

1. Open a web browser and navigate to audiomack.com
2. Click the login button or icon in the top-right corner of the homepage
3. Enter your email address and password, then click "Sign In"
4. If you have forgotten your password, click "Forgot password?" and follow the recovery steps sent to your email

Step 2: navigate to your subscription settings

1. Once logged in, click on your profile icon or username in the top-right corner
2. Select "Account settings" or "Subscription" from the dropdown menu
3. Look for a section labelled "Billing", "Subscription", or "Payment Method"
4. You should see your active subscription plan displayed with the next billing date clearly shown

Step 3: cancel your subscription

1. Locate the "Cancel subscription" or "Manage subscription" button
2. Click the button and review the cancellation warning (Audiomack will remind you that you will lose premium features immediately)
3. Confirm the cancellation by clicking "Yes, cancel" or a similar confirmation prompt
4. Audiomack will display a cancellation confirmation message on your screen

Step 4: capture your cancellation confirmation

1. Take a screenshot of the confirmation message before closing the page
2. Check your email inbox for a cancellation confirmation from Audiomack (it may take a few minutes to arrive)
3. Save this email in a dedicated folder for billing records
4. Note the exact date and time shown in the confirmation

How to cancel Audiomack through the apple app store

If you subscribed via the Apple App Store on your iPhone or iPad, Apple handles your subscription billing and cancellation.

Step 1: open the app store settings

1. On your iPhone or iPad, open the App Store application
2. Tap the profile icon in the bottom-right corner of the screen
3. Tap "Account" at the top of the screen

Step 2: find your subscriptions

1. Tap "Subscriptions" below your account name
2. You will see a list of all active subscriptions linked to your Apple ID
3. Locate "Audiomack+" or "Audiomack Premium" in the list
4. Tap it to view your subscription details and renewal date

Step 3: cancel the subscription

1. Tap "Cancel subscription" or "Remove subscription" on the Audiomack+ subscription page
2. Apple will ask you to confirm your cancellation (you may see prompts offering discounts to keep you subscribed)
3. Tap "Confirm cancellation" or the equivalent button to proceed
4. The status will change from "Active" to "Expires on [date]"

Step 4: confirm and document the cancellation

1. Take a screenshot showing the cancelled status with the expiration date visible
2. Verify that your App Store subscription email address receives a cancellation confirmation from Apple
3. Keep this email and screenshot together as your proof

How to cancel Audiomack through google play

If you subscribed via Google Play on an Android device, Google manages your billing and you must cancel through Google Play.

Step 1: access google play subscriptions on your device

1. Open the Google Play Store application on your Android phone or tablet
2. Tap the profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"

Step 2: locate the Audiomack subscription

1. Scroll through your active subscriptions to find "Audiomack" or "Audiomack Premium"
2. Tap the subscription to view details including your renewal date and payment method

Step 3: complete the cancellation

1. Tap "Cancel subscription"
2. Google Play will display a cancellation reason form (you may choose "I don't want it" or any other reason)
3. Tap "Cancel subscription" to confirm
4. Your subscription status will change to "Cancelled" with an expiration date shown

Step 4: save your cancellation proof

1. Take a screenshot of the cancelled subscription status page
2. Open Gmail and confirm you have received a subscription cancellation email from Google Play
3. Archive this email with your other billing records

What happens after you cancel Audiomack

Cancelling your subscription does not immediately delete your account or remove your data from Audiomack's servers.

Your access during the grace period

After you cancel, you retain premium access until the end of your current billing cycle. If your next billing date is 15 days away when you cancel, you can continue using Audiomack Premium for those 15 days without paying an additional charge. Your playlists, saved songs, and listening history remain intact. On the expiration date, Audiomack automatically downgrades your account to the free tier. You will still be able to use Audiomack at no cost, but you will encounter advertisements between tracks and your offline download limit will return to the restricted level.

Your account after premium access ends

Your username, email address, and account settings persist after cancellation. This means you can resubscribe to Audiomack+ at any time in the future without creating a new account. Your saved playlists and listening history will reappear. This differs from account deletion, which you would need to request separately if you wish to erase all your data. Yafee notes that many users appreciate this flexibility when they decide to return to premium features at a later date.

Confirming no further charges will occur

1. After 7-10 days, check your bank or credit card statement online
2. Verify that no new charge from Audiomack, Apple Media Services, or Google Play appears
3. On your subscription cancellation date, log back into your account to confirm it shows as "free" or "cancelled"
4. If an unexpected charge appears, dispute it immediately through your bank and reference your cancellation confirmation email

How to request a refund after cancellation

You have the right to seek a refund if Audiomack charges you after your cancellation date or if you cancel within a cooling-off window.

Refunds under philippine consumer law

The Consumer Act of the Philippines does not mandate an automatic cooling-off refund for digital services, but it does require that you are not charged after you have explicitly cancelled. If Audiomack bills you on or after your confirmed cancellation date, you have grounds to demand a refund. Yafee recommends first contacting Audiomack's support team to request a refund. If they refuse, you can dispute the charge with your bank or credit card issuer and escalate to the DTI Consumer Protection Group.

Step 1: contact Audiomack directly

1. Visit the Audiomack Help Center at help.audiomack.com or look for a "Contact Us" link on the Audiomack website
2. Submit a support ticket explaining that you cancelled on [date] but were charged again on [date]
3. Attach your cancellation confirmation email and a screenshot of the unwanted charge
4. Request a refund and ask for a written response explaining the error
5. Allow 5-7 business days for Audiomack to respond

Step 2: dispute the charge with your bank

If Audiomack does not refund the charge within 10 business days, contact your bank or credit card issuer. Explain that you cancelled your subscription before the charge and provide your cancellation confirmation as evidence. Your bank can initiate a chargeback, which forces Audiomack to prove the charge was valid. In most cases, the lack of a valid cancellation prevents Audiomack from defending the chargeback, and your bank will return the funds to your account.

Step 3: file a consumer complaint with the DTI

If you are unable to recover the refund through your bank, file a formal complaint with the Department of Trade and Industry Consumer Protection Group. You will need to provide your cancellation confirmation, the billing record showing the unwanted charge, and documentation of your attempts to resolve the matter with Audiomack and your bank. The DTI can order Audiomack to refund you and may impose penalties for violating the Consumer Act.

Common mistakes that prevent successful cancellation

Cancellation is straightforward once you understand the process-but a few missteps can leave your subscription active and your money flowing out of your account.

Cancelling in the wrong location

The most frequent error is cancelling in the wrong place. You may log into the Audiomack website and delete your account, but if you subscribed through the Apple App Store, your App Store subscription remains active. Apple will continue to bill you every month. Similarly, deleting the Audiomack app from your phone does not cancel a Google Play subscription. Yafee emphasises that you must cancel through the exact platform where you started your subscription. Review your bank statement to confirm which entity (Audiomack, Apple, or Google) is charging you, then cancel through that platform only.

Deleting your account instead of cancelling your subscription

Account deletion and subscription cancellation are different actions. Deleting your Audiomack account may seem like the obvious step, but Audiomack may continue to charge you for an active subscription even after your account is deleted. Always cancel your subscription first, wait for confirmation that it has been cancelled, and only then delete your account if you wish to erase all your data. Proceed with account deletion through the account settings menu, not the subscription cancellation page.

Ignoring your billing cycle date

If you cancel on the 20th of a month but your billing cycle runs from the 5th to the 5th, you will be charged on the 5th because you have not reached your next renewal date. Cancellation takes effect at the end of your current billing cycle, not immediately. Check your cancellation confirmation to see your final charge date. If you cancel after the charge date has passed, you will incur one more charge before premium access ends. Plan your cancellation at least one day before your billing date to avoid this surprise.

Not taking screenshots or saving confirmations

Without written proof of cancellation, you have no evidence if Audiomack charges you again or claims you never cancelled. Screenshot the cancellation confirmation, save the email receipt, and note the exact date and time. These records are your insurance policy. If a dispute arises weeks later, you will be able to show your bank or the DTI exactly when and how you cancelled.

Step-by-step checklist for safe cancellation

Use this checklist to ensure you complete every step correctly and protect yourself from unwanted charges.

How Audiomack compares to other music streaming services

Understanding the competitive landscape helps you decide whether cancelling makes sense for your listening needs.

Audiomack remains the most affordable premium option in the Philippines. If price is your primary concern, cancelling Audiomack to switch to Deezer (₱129/month) still costs more per month. However, if you prefer a larger catalogue, better sound quality, or integration with other platforms, a switch may justify the higher cost. Use the comparison table above to evaluate whether Audiomack's features and price still suit your budget.

Contact information and escalation routes

If you encounter problems cancelling or need further support, the following resources are available to you.

Audiomack support

Audiomack does not maintain a local office in the Philippines. Your support inquiries are handled via their Help Center at help.audiomack.com. You can submit a ticket describing your cancellation issue, attach screenshots of your account, and expect a response within 5-10 business days. Yafee recommends being specific about the platform you used (website, Apple App Store, or Google Play) and the date of your subscription start and cancellation attempt.

Department of trade and industry (DTI)

If Audiomack refuses to cancel your subscription or disputes a refund claim, you can file a consumer complaint with the DTI Consumer Protection Group. The DTI office is located in Manila, but you can file complaints online through their official website or submit a form at any regional DTI office. Include your cancellation confirmation, billing records, and a detailed explanation of your dispute.

Apple app store support

If you subscribed via Apple App Store and encounter issues, contact Apple's support team through the Apple ID account settings. You can also visit apple.com/support or call Apple's regional customer service line. Apple will investigate charges and can issue refunds directly to your payment method.

Google play support

If you subscribed via Google Play and encounter problems, visit the Google Play Help Centre at support.google.com/googleplay. You can submit a detailed support request, and Google's team will review your cancellation and billing history. Google is typically fast at processing refunds for cancelled subscriptions.

Final thoughts on cancelling Audiomack in the philippines

Cancelling your Audiomack subscription is a straightforward process once you identify the correct platform and follow the steps in order. The Consumer Act of the Philippines guarantees your right to cancel without penalty before your next billing date. Yafee has helped thousands of consumers cancel streaming subscriptions, dispute unwanted charges, and recover refunds by following a clear, documented process. Save your cancellation confirmation, monitor your bank statement, and do not hesitate to dispute any charge that appears after your cancellation date. Your consumer rights are real, and the procedures outlined above give you the tools to protect them. If Audiomack refuses to cooperate, the DTI Consumer Protection Group stands ready to enforce your rights. Take action today-cancel in the correct location, preserve your proof, and reclaim control of your subscription.