Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Hyper Cleaner, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Hyper Cleaner in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Hyper Cleaner
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Hyper Cleaner subscription with zero hassle
1
Fill in the form
Give us your details and those of your Hyper Cleaner subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Hyper Cleaner. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Hyper Cleaner refuses your cancellation.
Frequently asked questions
Cancel Hyper Cleaner: Step-by-Step Guide
How to cancel Hyper Cleaner and stop recurring charges in the philippines
What Hyper Cleaner is and why philippine users cancel
Hyper Cleaner is a mobile device-cleaning application that claims to free up storage space, remove duplicate photos, organize contacts, and block advertisements. You download it from the Apple App Store or Google Play Store, and many Philippine users upgrade to a paid Premium plan expecting faster performance. Once you subscribe, charges renew automatically every week, month, or year depending on which plan you select. Yafee helps thousands of Philippine consumers understand exactly when they have been charged and how to cancel before the next billing cycle arrives.
The frustration most users experience is straightforward: the app works well initially, your phone clears up, and then the recurring subscription continues charging your card even though you no longer need it. You forget it runs in the background. Or you attempt to cancel inside the app, but the charge still appears because the real subscription lives in Apple's App Store or Google Play, not within the app itself.
Who develops Hyper Cleaner and where support is based
Hyper Cleaner is developed and sold by Harmonybit, a company based in the United Kingdom. There is no Philippines-based office or local phone line. Your only direct contact channel is email at [email protected]. This matters because if you have a dispute or a billing error, you cannot visit a local branch or call a local number. You email, you wait, and response times can be slow. That is exactly why Yafee recommends you cancel through your payment channel first (Apple or Google), then email only if something goes wrong.
Why cancellation is confusing in the philippines
The Hyper Cleaner website publishes terms and conditions, but they do not clearly explain how auto-renewal works, when free trials end, or how refunds are handled. Your cancellation path depends entirely on where you paid. If you paid through the Apple App Store, Apple controls your subscription and you cancel through Apple. If you paid through Google Play, Google controls it. If somehow you paid via a third-party billing link, you may need to email support. Many users cancel in one place and forget to cancel in another, leading to surprise charges weeks later.
Hyper Cleaner pricing and subscription plans in the philippines
Understanding what you are actually paying helps you decide whether cancellation makes sense right now.
| Plan | Weekly cost | Monthly cost | Annual cost | Renewal frequency |
|---|---|---|---|---|
| Premium (1-week trial) | ₱279 | n/a | n/a | Every 7 days |
| Premium (monthly plan) | n/a | ₱779 | n/a | Every 30 days |
| Premium (annual plan) | n/a | n/a | ₱2,490 | Every 365 days |
| Free version | ₱0 | ₱0 | ₱0 | No renewal |
These prices are listed on the App Store Philippines. Your actual billing currency depends on how your payment method is registered. Most Philippine users pay in PHP, but if your Apple ID or Google Play account is set to a different currency, your card may be charged at a converted rate. Always check your actual charge on your bank statement or payment app (GCash, Maya, debit card, etc.) to confirm the amount.
When you should cancel Hyper Cleaner immediately
Stopping your subscription is the right move if any of these apply to you.
Signs you no longer need Hyper Cleaner
- Your phone storage is already cleaned up and you do not need the app anymore
- You tried Premium and it did not deliver the speed improvement you expected
- You forgot about the subscription and it has been charging you for months
- The app stopped working or crashes on your device
- You prefer using built-in phone cleaning tools instead
- The subscription cost is no longer affordable for your budget
Signs you should keep Hyper Cleaner
- Your phone genuinely runs faster after using Premium features
- You actively use photo deduplication and contact organization weekly
- The annual plan cost is acceptable and you plan to use it for a full year
- You value the ad-blocking feature and use it regularly
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service with recurring charges. Under this law, merchants must disclose clearly when auto-renewal occurs, what you will be charged, and how to cancel without penalty. Consequently, if Hyper Cleaner or its payment processor fails to honor your cancellation request within 7 business days, you have legal grounds to dispute the charge.
Your legal position on automatic renewal
Philippine consumer law requires that you must consent explicitly to auto-renewal before your first charge occurs. If you were not informed clearly that your free trial would convert to a paid subscription, you can request a refund for any charge made without prior written consent. Furthermore, once you submit a valid cancellation request, the company has no legal right to charge you again.
If Hyper Cleaner or Apple or Google Play refuses to issue a refund after you cancel, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Assistance and Advocacy Division. The DTI has authority to investigate billing disputes and compel merchants to refund unauthorized charges.
How to cancel Hyper Cleaner on apple app store
If you subscribed through the Apple App Store, you cancel your subscription directly through Apple settings, not through the Hyper Cleaner app itself.
Step 1: open your iPhone or iPad settings
- Unlock your device and locate the Settings app on your home screen
- Tap Settings (the grey gear icon)
- Scroll to the top and tap your name or Apple ID banner
Step 2: navigate to subscriptions
- Tap Subscriptions (you will see this option in the Apple ID menu)
- A list of all your active subscriptions will appear
- Locate Hyper Cleaner in the list
Step 3: cancel the Hyper Cleaner subscription
- Tap on Hyper Cleaner
- Tap Edit Subscription or Manage Subscription
- Tap Cancel Subscription at the bottom of the screen
- Apple will ask you to confirm your reason (optional) and offer a discount to keep the subscription
- Tap Confirm Cancellation
Step 4: verify cancellation
- Return to your Subscriptions list
- If Hyper Cleaner still appears, it will show "Expires on [date]" instead of "Renews"
- Take a screenshot as proof of cancellation
- Wait 24 hours; Apple will send you a cancellation confirmation email
How to cancel Hyper Cleaner on google play
If you subscribed through Google Play on an Android device, you cancel your subscription through Google Play settings.
Step 1: open google play store
- Unlock your Android device and open the Google Play Store app
- Tap your profile icon in the top right corner
- Tap Manage your Google Account
Step 2: navigate to subscriptions
- Tap the Payments and subscriptions tab at the top
- Tap Subscriptions
- Locate Hyper Cleaner in the list of active subscriptions
Step 3: cancel the Hyper Cleaner subscription
- Tap on Hyper Cleaner
- Tap Cancel subscription
- Google Play will ask why you are cancelling (optional)
- Tap Cancel subscription again to confirm
Step 4: verify cancellation
- Return to your Subscriptions list
- Hyper Cleaner will show "Expires on [date]" if cancellation was successful
- Take a screenshot for your records
- Check your registered email for a confirmation message from Google within 24 hours
Timeline and what happens after you cancel
Cancelling your subscription does not immediately delete the app from your device. Yafee advises you to understand what to expect during the transition.
What happens immediately after cancellation
- The app will continue to work until your current billing period expires
- If you cancel mid-cycle, you retain access to Premium features until that cycle ends
- No refund is automatically issued for the remainder of your current billing period
- Your payment method will not be charged again after the current period expires
What happens after your access expires
- The Hyper Cleaner app will revert to Free version features only
- Premium functions (ad blocking, advanced cleaning) will no longer work
- You can continue using the free version or delete the app entirely
- If you delete the app, you can reinstall it for free anytime from the App Store or Google Play
Timeline for charge confirmation
| Time point | What to expect |
|---|---|
| Day of cancellation | Cancellation request submitted; app access continues |
| 24 hours after cancellation | Confirmation email arrives from Apple or Google |
| End of current billing cycle | App access reverts to Free version; no new charge appears |
| 7-14 days after cycle end | Check your bank statement to confirm the charge has stopped |
How to request a refund from Hyper Cleaner or apple
If you paid for Hyper Cleaner and want your money back, your refund rights depend on when you cancel and why.
Refund eligibility through apple app store
Apple permits refunds within 14 days of purchase if you did not use the service substantially. If you cancel Hyper Cleaner within 14 days of your first charge, you can request a refund directly from Apple.
- Open the Apple App Store on your iPhone or iPad
- Tap your profile icon and select Account Settings
- Tap Purchase History
- Find the Hyper Cleaner charge and tap the three dots next to it
- Select Report a Problem
- Choose Subscription issue or I would like a refund
- Explain briefly that you did not use the service or were not informed of auto-renewal clearly
- Submit the request
Apple will review your request within 24-48 hours. If approved, the refund will appear in your original payment method within 5-7 business days.
Refund eligibility through google play
Google Play also offers a 48-hour refund window for subscription charges. If you request a refund within 48 hours of your first charge, Google will usually approve it without question.
- Open Google Play Store and tap your profile icon
- Tap Manage your Google Account and go to Payments and subscriptions
- Tap Order history
- Find the Hyper Cleaner charge and tap it
- Tap Refund
- Select the reason (e.g., I did not authorize this charge or the service did not work)
- Confirm your refund request
Google will process your refund within 5-7 business days.
Refund requests after 14 days
If you cancel after Apple's 14-day window or Google's 48-hour window, you generally will not receive a refund automatically. However, you can still attempt to contact [email protected] directly to request a goodwill refund, especially if you can demonstrate that you were not informed clearly about auto-renewal or if the app did not function as advertised. Yafee recommends keeping a copy of your cancellation confirmation and bank statement showing the charge as evidence if you escalate to the DTI Consumer Assistance and Advocacy Division.
Common mistakes to avoid when cancelling
Cancelling a subscription is straightforward, but many users make preventable errors that delay the process. The good news is that understanding these traps now means you can avoid them.
Mistake 1: cancelling only within the Hyper Cleaner app
The Hyper Cleaner app may have a cancel or unsubscribe button, but tapping it does not always cancel your subscription. The real subscription is controlled by Apple or Google, not by Harmonybit. If you only cancel in the app, your card will continue to be charged. You must cancel through Apple Settings or Google Play Store settings.
Mistake 2: uninstalling the app instead of cancelling the subscription
Deleting Hyper Cleaner from your phone does not cancel your subscription. The subscription remains active in Apple or Google's system, and charges will continue. You must explicitly cancel the subscription before or after deleting the app.
Mistake 3: assuming free trial cancellation is automatic
Free trials do not cancel themselves. If you received a 7-day free trial and did nothing, your subscription will convert to a paid plan and you will be charged automatically. You must cancel during the free trial period to avoid the first charge.
Mistake 4: not checking your email for confirmation
After you cancel, Apple or Google will send a confirmation email to your registered email address. If you do not see this email within 24 hours, your cancellation may not have gone through. Check your spam folder and verify your subscription status in Settings again.
Mistake 5: cancelling too late in your billing cycle
If you cancel on the last day of your billing cycle, you may still be charged if the system processes your cancellation after the renewal time. Cancel at least 2-3 days before your renewal date to ensure the cancellation is processed in time. Check your subscription details to see your exact renewal date.
What to do if Hyper Cleaner continues charging after cancellation
You have taken every step correctly, yet a new charge appears on your statement. Here is how to escalate and recover your money.
Step 1: verify the charge on your payment method
- Check your bank statement, GCash app, Maya account, or credit card statement
- Confirm that the charge is from Apple or Google, not from another service
- Note the exact date, amount, and transaction ID of the unauthorized charge
- Take a screenshot of the charge as evidence
Step 2: check your subscription status again
- Return to Apple Settings (Subscriptions) or Google Play (Subscriptions)
- Confirm that Hyper Cleaner shows Expires on [date] and not Renews on [date]
- If it still shows Renews, immediately cancel again
- If it shows Expires but you were still charged, proceed to Step 3
Step 3: request a refund from apple or google
Contact Apple Support or Google Play Support directly and report the unauthorized charge. You will submit your evidence (screenshot of the charge, your cancellation confirmation, and your subscription status). Yafee advises you to be specific: explain that you cancelled on [date], yet were charged on [later date], and you request a refund. Both Apple and Google have dedicated support teams for billing disputes and will investigate.
Step 4: escalate to your bank or payment provider
- If Apple or Google refuses to refund you within 14 days, contact your bank or GCash/Maya support
- Request a chargeback or dispute of the transaction
- Provide your cancellation confirmation, bank statement, and screenshot of the charge as evidence
- Your bank can recover the funds on your behalf within 30-60 days
Step 5: file a complaint with the DTI if needed
If neither Apple, Google, nor your bank resolves the issue, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Assistance and Advocacy Division. Provide copies of your cancellation confirmation, all attempted communications, and the disputed charges. The DTI can compel the merchant to refund you and may impose penalties if they find that Harmonybit violated the Consumer Act of the Philippines.
Comparison of cancellation paths and what suits your situation
Your cancellation journey depends on where you originally subscribed. This table shows the fastest and most reliable path for your payment method.
| Payment method | Cancellation location | Processing time | Refund window | Best for |
|---|---|---|---|---|
| Apple App Store | iPhone Settings > Apple ID > Subscriptions | Immediate | 14 days | Fastest cancellation |
| Google Play Store | Google Play Store app > Profile > Subscriptions | Immediate | 48 hours | Android users |
| Third-party billing (rare) | Email [email protected] | 3-7 days | Depends on terms | Manual verification needed |
How yafee can help you cancel and recover
Cancelling a subscription should not require legal expertise, but when charges continue or refunds are denied, you need a structured approach. Yafee has helped thousands of consumers cancel Hyper Cleaner and other recurring services by breaking down each step clearly and ensuring they understand their rights under Philippine law. Yafee's contract-law specialists guide you through the exact steps to cancel, the evidence you need to keep, and how to escalate if the company refuses to honor your cancellation.
Whether your issue is a forgotten subscription, a misleading free trial, or a charge that appeared after you cancelled, Yafee connects your situation to the relevant consumer law (the Consumer Act of the Philippines) and tells you exactly who to contact at the DTI if a merchant refuses to refund you. Yafee operates independently and has no affiliation with Apple, Google, or Harmonybit, so our advice is based solely on your consumer rights and the law.
Contact and mailing address for Hyper Cleaner
If you need to send formal correspondence or have a dispute that email does not resolve, use the following contact information. Nevertheless, Yafee recommends that you cancel through Apple or Google first, not by contacting Harmonybit directly.
Email contact
- Support email: [email protected]
- Response time: 3-7 business days (often longer)
- Include your subscription date, amount charged, and reason for cancellation in your email
Mailing address
No Philippines-based mailing address is listed for Hyper Cleaner or Harmonybit. The company operates from the United Kingdom. Sending physical mail will delay resolution significantly. Yafee advises that you use email or escalate through Apple, Google, or the DTI Consumer Assistance and Advocacy Division instead.
Escalation contacts in the philippines
- Department of Trade and Industry (DTI) Consumer Assistance and Advocacy Division: 1386 (landline) or visit consumercare.dti.gov.ph
- File a complaint if Hyper Cleaner or its payment processor refuses to refund or honour your cancellation within 14 days
Final summary
Cancelling Hyper Cleaner is straightforward when you follow the correct path. If you subscribed via Apple App Store, go to iPhone Settings, tap your Apple ID, select Subscriptions, and cancel Hyper Cleaner there. If you used Google Play, open the Google Play Store app, tap your profile, navigate to Subscriptions, and cancel Hyper Cleaner. The cancellation takes effect immediately, though your app access continues until the end of your current billing cycle. If you cancel within 14 days of your first Apple charge or 48 hours of your first Google charge, you can request a refund. If charges continue after cancellation or if your refund is denied, escalate to your bank or the DTI Consumer Assistance and Advocacy Division.
Your rights are protected under the Consumer Act of the Philippines (Republic Act No. 7394), which requires merchants to disclose auto-renewal clearly and permit cancellation without penalty. The step-by-step guides above ensure you leave a documented trail of cancellation, confirmation emails, and evidence. Yafee has guided thousands of Philippine consumers through cancellations just like yours, and the resources here reflect the legal framework and practical procedures that work. If you remain uncertain or encounter resistance from Apple, Google, or Harmonybit, contact Yafee or the DTI for further assistance.