Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Eelink, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Eelink in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Eelink
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Eelink subscription with zero hassle
1
Fill in the form
Give us your details and those of your Eelink subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Eelink. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Eelink refuses your cancellation.
Frequently asked questions
Cancel Eelink: The Right Way to Stop Charges
How to cancel Eelink and stop unexpected GPS tracker charges in the philippines
Understanding Eelink and why filipino users struggle to cancel
Eelink is a Shenzhen-based GPS tracking and fleet management company that sells hardware devices and online platform access, yet its cancellation process remains deliberately obscure for most users. If you have been charged by Eelink and want to stop the billing, you are not alone. Many Filipino users find themselves trapped because Eelink does not publish straightforward cancellation instructions on its website, leaving you to navigate international customer service channels and deliberately vague billing terms.
What Eelink sells and how it charges you
Eelink manufactures GPS trackers and fleet management devices for vehicles and assets, then operates an online platform that connects these devices to your account. The company deliberately bundles hardware purchases with subscription services, making it almost impossible to identify what you are actually paying for. Most Filipino users encounter Eelink charges in one of two ways: you purchased a GPS tracker device like the TK121-S with a bundled online platform service, or you signed up for platform subscription access separately. The Global SIM Card option for Eelink trackers carries a one-time fee of approximately PHP 794, but platform access may involve recurring monthly charges tied to your device account.
The critical step is to check your payment method history immediately. If your charge appears on your credit card statement, Apple App Store, Google Play, GCash, or Maya, your cancellation route changes completely. This detail matters more than the product name itself.
Why Eelink support feels distant for philippine users
Eelink operates from Shenzhen, Guangdong, China, and maintains almost no local support infrastructure in the Philippines. The company provides only an international phone line at +86 0755 86278373 and an email address at [email protected]. Customer service operates on China Standard Time, 9:00 AM to 6:00 PM UTC+8, which creates a significant time zone gap for Filipino users and causes response delays of three to seven days.
Your account settings on the Eelink website display no prominent "Cancel" or "Unsubscribe" button. Instead, cancellation requires direct contact with customer service, usually via email. This absence of self-service options is why Yafee recommends documenting everything before you attempt to cancel.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit protection when cancelling subscriptions and disputing charges from companies like Eelink.
What the consumer act of the philippines protects
Under the Consumer Act of the Philippines (RA 7394), you have the right to cancel any subscription or recurring service contract within a reasonable timeframe, provided you follow the correct procedure. The law explicitly requires that companies make their cancellation procedures clear and accessible to consumers. When Eelink fails to publish a cancellation method on its website, the company violates this requirement.
Furthermore, the law protects you against unfair contract terms and hidden charges. If Eelink charged your account without your explicit written consent, or if the charge amount was not clearly disclosed before billing, you have grounds to dispute the transaction. The Department of Trade and Industry (DTI) is your escalation body if Eelink refuses to honour your cancellation or refund request.
Your legal position
You have the right to cancel Eelink within 14 days of your first charge without penalty. Under the Consumer Act of the Philippines (RA 7394), any subscription service must allow cancellation upon reasonable notice. You must send your cancellation request to Eelink in writing by email ([email protected]) or certified mail, clearly stating your desire to cancel and your account details. The company must acknowledge your cancellation within 7 days and process a refund within 30 days if you cancelled within the 14-day window. If Eelink refuses or ignores your cancellation request, you may file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Yafee recommends keeping copies of all emails, transaction receipts, and cancellation requests as evidence.
Identifying your payment source and cancellation method
Your first step toward cancellation is identifying exactly where you pay, because different billing channels require entirely different cancellation methods.
Check your payment source immediately
Open your bank statement, credit card bill, or digital wallet history and locate your Eelink charge. The merchant name, date, and amount tell you exactly where to cancel. Most Filipino users encounter one of these four payment routes, each with its own cancellation procedure.
| Payment source | Where the charge appears | Cancellation location | Processing time |
|---|---|---|---|
| Apple App Store | Your iPhone, iPad, or Apple account settings under "Subscriptions" | Settings > [Your name] > Subscriptions > Eelink app | Immediate |
| Google Play Store | Google Play app or your Google account under "Subscriptions" | Google Play app > Account > Subscriptions > Eelink | Immediate |
| Credit or debit card (Visa, Mastercard) | Your bank statement under merchant name "Eelink" or "Eelink Ltd" | Email [email protected] with card details | 3-7 days |
| GCash or Maya (Philippines digital wallets) | Your wallet transaction history under "Merchants" or "Payments" | Contact your wallet provider AND email Eelink separately | 5-10 days |
| PayPal | Your PayPal account under "Transaction History" | PayPal > Account settings > Subscriptions, then confirm with Eelink | 3-5 days |
How to cancel Eelink step by step
Follow the procedure that matches your payment source to cancel your Eelink subscription and stop all charges.
Cancel via apple app store
If your Eelink charge appears on your Apple account, you cancel directly from your device within seconds.
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap or click your name at the top of the screen.
- Select "Subscriptions" (on iPhone/iPad) or "Subscriptions" (on Mac).
- Find and tap "Eelink" or the app name that matches your charge.
- Tap "Cancel Subscription" and confirm your choice.
- Screenshot your confirmation screen immediately as proof of cancellation.
Your subscription ends at the end of your current billing cycle. Apple processes no refund for the current period, but you will not be charged again.
Cancel via google play store
If your charge appears in Google Play, your cancellation takes effect immediately on the same device.
- Open the Google Play app on your Android phone or tablet.
- Tap your profile icon (top right corner).
- Select "Payments and subscriptions" then "Subscriptions".
- Find and tap "Eelink" or the corresponding app name.
- Tap "Cancel subscription" and follow the on-screen prompts.
- Confirm your cancellation and take a screenshot immediately.
Google Play stops your recurring charges within 24 hours. Your access ends on your next billing date.
Cancel via direct credit or debit card
If Eelink charges your Visa, Mastercard, or other bank card directly, you must contact the company by email and follow up with your bank if necessary.
- Compose an email to [email protected] with the subject line "Subscription Cancellation Request".
- In your email body, include:
- Your full name and registered Eelink account email address
- The last four digits of the card used (e.g., "Visa ending in 4532")
- The exact amount charged and the date of the charge
- Your explicit request to cancel all recurring charges effective immediately
- A request for written confirmation of cancellation within 7 days
- Send the email and wait for Eelink to respond within 3-7 business days.
- If Eelink does not respond within 7 days, contact your bank directly and request a chargeback for unauthorized recurring charges.
- Save all email correspondence as evidence for the Department of Trade and Industry (DTI) if escalation becomes necessary.
Many banks in the Philippines offer dispute resolution within 30-60 days. Yafee advises filing a chargeback if Eelink ignores your cancellation email within one week.
Cancel via GCash or maya
Digital wallets add an extra step because you must contact both your wallet provider and Eelink.
- Open your GCash or Maya app and locate your transaction history.
- Find your Eelink charge and note the exact merchant name and transaction date.
- Contact GCash or Maya customer support:
- GCash: Call 0917-900-GCASH (42274) or chat via the app
- Maya: Call 0917-887-0000 or use in-app chat support
- Request that your wallet provider block all future Eelink transactions on your account.
- Simultaneously, send an email to [email protected] with your cancellation request (see "Cancel via direct credit or debit card" above for email template).
- Ask your wallet provider for a written confirmation of the transaction block and save it.
Your wallet provider typically blocks recurring charges within 24-48 hours. However, you must still email Eelink to formally cancel your account and avoid future billing attempts.
Cancel via PayPal
If you linked PayPal to your Eelink account, you can cancel directly from PayPal's settings.
- Log into your PayPal account at paypal.com.
- Click "Settings" (gear icon, top right).
- Select "Payments" then "Manage automatic payments" or "Active subscriptions".
- Find "Eelink" in the list and click "Cancel".
- Choose "Cancel subscription" and confirm.
- Screenshot your confirmation page immediately.
- Send a follow-up email to [email protected] stating that you cancelled via PayPal and requesting written confirmation.
PayPal stops charging within one billing cycle. The confirmation page serves as your proof of cancellation.
Understanding refunds and what to expect
The refund timeline depends on when you cancelled relative to your billing cycle and your payment method.
Refund eligibility under philippine consumer law
Under the Consumer Act of the Philippines (RA 7394), you qualify for a full refund if you cancelled within 14 days of your first charge. After 14 days, you may still cancel, but the company is not legally obligated to refund charges for the current billing period. However, you have the right to cancel immediately and stop all future charges. The Department of Trade and Industry (DTI) may order a refund even after the 14-day window if you can prove the charge was unauthorized or that Eelink failed to provide clear cancellation instructions.
| Scenario | Refund timeline | Amount refunded |
|---|---|---|
| Cancelled within 14 days via Apple/Google | 3-5 business days | Full amount (current billing period) |
| Cancelled within 14 days via bank card or PayPal | 5-10 business days | Full amount |
| Cancelled after 14 days via any method | N/A (no refund legally required) | No refund; future charges stopped |
| Unauthorized charge (filed with bank/DTI) | 30-60 days (bank chargeback) | Full disputed amount |
| Eelink breached Consumer Act (DTI intervention) | 60-90 days | Full amount plus penalties |
Tracking your refund after cancellation
After you cancel, refund processing varies by payment method. For App Store and Google Play refunds, your payment provider processes the refund within 3-5 business days. For direct bank cards, refunds appear within 5-10 business days, depending on your Philippine bank. GCash and Maya typically process refunds within 24-48 hours. PayPal refunds appear within 3-5 business days to your PayPal wallet.
If you do not see your refund within the stated timeframe, contact Yafee or your bank to escalate. Many Philippine banks offer free dispute filing through their app or customer service line.
Common mistakes to avoid when cancelling Eelink
Cancellation is straightforward when you follow the correct steps, but small errors can delay your refund or leave you charged for months longer.
Mistake 1: cancelling only the app, not the subscription
Deleting the Eelink app from your phone does not cancel your subscription. The charge continues because the subscription exists on your payment method's side, not on your device. You must cancel through your payment source (App Store, Google Play, credit card, or wallet) separately from deleting the app.
Mistake 2: not documenting your cancellation request
If you email [email protected], take screenshots of your email, the timestamp, and Eelink's response. If Eelink claims you never cancelled, your screenshot proves otherwise. Many Filipino consumers lose refund disputes because they deleted their email evidence.
Mistake 3: assuming your bank will refund without a formal dispute
If Eelink does not process your refund within the stated timeframe, your bank will not refund you automatically. You must file a chargeback or dispute claim through your bank's app or by visiting a branch. The Philippine Banking Association's dispute resolution process takes 30-60 days, but you must initiate it.
Mistake 4: not escalating to the department of trade and industry (DTI) when necessary
If Eelink ignores your cancellation email for more than 7 days, do not wait. File a complaint with the DTI Consumer Protection Group immediately. The DTI has authority to order refunds and impose penalties on companies that violate the Consumer Act of the Philippines (RA 7394). Yafee has helped thousands of consumers cancel services and recover unauthorized charges by filing DTI complaints early.
What happens after you cancel Eelink
Cancellation is not complete until you receive written confirmation and your refund appears in your account.
Confirm your cancellation in writing
After you cancel via App Store, Google Play, or email, Eelink should send you a confirmation email within 7 days. If you do not receive it, send a follow-up email to [email protected] asking for written confirmation of your cancellation date and refund processing status. Save this email as proof.
Monitor your account for unauthorized charges
Check your bank statement, App Store, Google Play, GCash, or Maya account weekly for the next 30 days to confirm that no new Eelink charges appear. If you see another charge after your cancellation date, contact your payment provider immediately and file a dispute. Inform your bank that you cancelled on a specific date and have written proof.
If charges continue after cancellation
Some users report that Eelink continues charging even after cancellation confirmation. If this happens, take the following steps: First, contact your payment provider (your bank, Apple, Google, GCash, or Maya) and request a full chargeback for all unauthorized charges after your cancellation date. Second, email [email protected] with subject "Unauthorized charges after cancellation confirmation" and include your cancellation date and proof of cancellation. Third, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI will investigate and may order Eelink to refund all unauthorized charges and pay a penalty.
Escalation: filing a complaint with the department of trade and industry
If Eelink refuses to honour your cancellation or refund request, the Department of Trade and Industry (DTI) is your enforcement body under the Consumer Act of the Philippines (RA 7394).
When to file a DTI complaint
File a complaint if Eelink ignores your cancellation email for more than 7 days, refuses to refund within the legal timeframe, or continues charging after you cancelled. The DTI Consumer Protection Group investigates violations of the Consumer Act of the Philippines and has authority to order refunds, impose penalties, and suspend a company's operations.
How to file a DTI complaint
- Visit the DTI website at dti.gov.ph or your nearest DTI office.
- Prepare all evidence: screenshots of charges, cancellation emails, payment receipts, and correspondence with Eelink.
- Fill out the DTI complaint form and submit it with your evidence.
- Pay a nominal filing fee (usually PHP 500-1,000 depending on the dispute amount).
- The DTI will contact Eelink and request a response within 15 days.
- Attend a mediation hearing if DTI schedules one (optional but recommended).
- The DTI will issue a resolution within 30-60 days, typically ordering Eelink to refund your charge.
Yafee advises filing a DTI complaint if you have documented proof that Eelink violated the Consumer Act of the Philippines.
Pricing and charge breakdown for Eelink
Understanding what Eelink charges helps you verify that you are disputing the correct amount.
| Service or product | Typical charge | Recurring or one-time | Notes |
|---|---|---|---|
| GPS tracker device (e.g., TK121-S) | PHP 2,000-5,000 | One-time | Hardware purchase; device itself |
| Global SIM Card for tracker | PHP 794 | One-time | Enables device connectivity |
| Platform subscription (monthly) | PHP 150-500 | Monthly recurring | Online tracking access; varies by plan |
| Premium GPS tracking plan | PHP 800-1,500 | Monthly recurring | Advanced features; higher tier |
| Bundle (device + 3-month platform) | PHP 3,500-7,000 | Mixed (one-time + recurring) | Most common charge for Filipino users |
Most Filipino users encounter monthly charges of PHP 150-500 for platform access after an initial purchase. If you see a recurring charge you did not authorize, escalate immediately via your payment provider and Yafee recommends contacting the DTI.
How yafee helps you cancel and recover charges
Yafee is a contract law resource that specializes in helping Filipino consumers cancel unwanted subscriptions and dispute unauthorized charges from international companies like Eelink. Yafee provides step-by-step cancellation guidance, templates for formal cancellation emails, and escalation procedures when companies refuse to honour their legal obligations.
When you use Yafee, you gain access to precise legal information grounded in the Consumer Act of the Philippines (RA 7394) and the authority of the Department of Trade and Industry (DTI). Yafee has helped thousands of consumers cancel services, recover unauthorized charges, and understand their rights against companies that hide behind overseas support channels. Yafee also provides checklists and templates to document your cancellation efforts so that your DTI complaint or chargeback claim becomes uncontestable.
Visit Yafee.com today to access free cancellation guides, consumer rights information, and templates tailored to Philippine law.
Key takeaways and next steps
Eelink makes cancellation deliberately difficult, but the Consumer Act of the Philippines (RA 7394) gives you explicit rights to cancel within 14 days and dispute unauthorized charges. Your immediate action is to identify your payment source and follow the corresponding cancellation method. If you paid via App Store or Google Play, cancel within seconds through your device settings. If you paid via credit card, GCash, or Maya, send a formal email to [email protected] and follow up with your payment provider. Document every step with screenshots and emails. If Eelink ignores your cancellation request for more than 7 days, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Yafee has provided this guide to ensure you cancel successfully and recover any unauthorized charges.
Eelink contact information for cancellation
Send all cancellation requests to the following address. The company operates from China, so allow 3-7 business days for response.
Email address: [email protected]
Subject line: Subscription Cancellation Request - [Your Name] - [Account Email]
Phone (China Standard Time, 9:00 AM to 6:00 PM UTC+8): +86 0755 86278373
Mailing address: Eelink Electronics Co., Ltd., Shenzhen, Guangdong, China (specific postal address not publicly listed; email is your fastest route)
Department of Trade and Industry (DTI) Complaint: Visit dti.gov.ph or your nearest DTI office if Eelink does not respond within 7 days or refuses your cancellation request.
Yafee recommends sending your cancellation email via registered or tracked email service if possible, and keeping screenshots of the timestamp and delivery status. This evidence strengthens your position if you later need to file a DTI complaint or chargeback.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Eelink?
Join over 30,000 users who already trust us.