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Frequently asked questions
Cancel August: Step-by-Step Guide
How to cancel August smart home subscription in the philippines and stop recurring charges
What August is and why filipinos are cancelling
August is a smart home brand that manufactures connected locks, doorbell cameras, and app-based access systems for residential properties. The subscription component you pay for is called Premium AVR (August Video Recording), a recurring service that stores video and audio footage from your August Doorbell Cam on their cloud servers for up to 30 days. What appears straightforward at purchase becomes complicated when you attempt to cancel, particularly in the Philippines, where support operates from overseas and the cancellation pathway depends entirely on where you originally subscribed.
If you subscribed through the August mobile app, Apple App Store, or Google Play Store, you encounter a critical challenge: cancelling in one location does not automatically cancel your subscription in another. Consumers across the Philippines report discovering that they cancelled in the August app only to be charged again when the app store renewal triggered automatically. This preventable frustration stems from how August segments its subscription systems-one for direct app purchases and a separate one for app store transactions. Yafee has documented this pattern across hundreds of Philippine cancellation cases, and understanding the distinction is your first step to permanent cancellation.
How August premium AVR works
August Premium AVR is a month-to-month or annual recurring subscription with no minimum contract binding you to the service. Once you activate it, the subscription automatically renews on your billing cycle until you cancel it explicitly. August offers no free trial period, so there is no conversion surprise-your risk is purely the ongoing monthly or annual charge that continues until you submit a formal cancellation request through the correct channel.
The service itself stores your doorbell camera footage in August's cloud infrastructure. If you cancel, your camera continues to function as a local device, but you lose access to the rolling 30-day video history on August's servers. August reserves the right to delete all stored recordings after cancellation, typically within a short grace period.
Why filipinos struggle to cancel August subscriptions
Two systemic barriers block cancellation for Filipino consumers. First, August's official customer support line (844-284-8781) is US-based, with no published Filipino support team or local contact channel on their website. Second, the subscription channel you used-direct app, App Store, or Google Play-determines the exact cancellation method you must follow. Cancel through the wrong channel, and your subscription remains active while your credit card, GCash, or Maya account continues to be charged every month.
Yafee research shows that users who cancel in the August app often discover weeks later that their App Store or Google Play subscription continued renewing independently. The company's stated terms indicate that monthly plans are non-refundable and annual plans receive prorated refunds, but proving you successfully cancelled becomes difficult when overseas support responds slowly to Philippine inquiries.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) grants you explicit legal protections that supersede August's internal terms in key areas.
What philippine law guarantees you
Under the Consumer Act of the Philippines, you hold the legal right to receive accurate product information before purchase, to be billed fairly and transparently, and to cancel subscription services without unreasonable obstacles. If August charges you after you have cancelled, or if they continue billing despite your documented cancellation request, you have legal standing to dispute the charge and demand a refund from the company or from your financial institution.
While August's published terms state that monthly plans are non-refundable, this contractual clause does not override your statutory protection under Philippine consumer law. If August fails to process your cancellation request promptly or continues charging you after cancellation, you are entitled to seek relief. The law protects you against unauthorized charges and failures to deliver promised services.
Your legal position when August refuses to cancel or refund
You have the right to:
- File a formal complaint with the Department of Trade and Industry (DTI) if August refuses to cancel your subscription or process a refund
- Dispute the charge directly with your bank, GCash provider, or Maya if August continues billing after cancellation
- Demand written confirmation of cancellation from August and retain all documentation for proof
- Request a refund of charges incurred after your documented cancellation request
The DTI operates a consumer complaint hotline and accepts written submissions. Retain screenshots of your cancellation request, confirmation emails, and billing statements. This documentation is essential if you must escalate the matter.
Methods to cancel August subscription
Your cancellation method depends on where your subscription originated and how you pay for it.
Cancel if you subscribed via the August mobile app
Follow these steps to cancel a subscription created directly through the August app:
- Open the August app on your phone and log in with your account credentials
- Navigate to the menu or settings option (usually a gear icon or three horizontal lines)
- Select "Account," "Subscription," or "Billing"
- Locate "Premium AVR" or "Premium Subscription" in your subscription list
- Tap "Cancel Subscription" or "Manage Subscription"
- Follow the prompts to confirm cancellation
- Take a screenshot of the cancellation confirmation screen and save it
- Log out and log back in after one hour to verify the subscription no longer appears in your account settings
Yafee recommends requesting email confirmation from August at [email protected], including your account email and the screenshot of your cancellation confirmation. Write a simple message: "I cancelled my Premium AVR subscription on [date]. Please confirm this cancellation is effective and no further charges will be applied to my account."
Cancel if you subscribed via apple app store
If you created your subscription through Apple's in-app purchase system, you must cancel through the App Store, not through the August app itself:
- On your iPhone or iPad, open the Settings app
- Tap your name at the top of the screen
- Select "Subscriptions"
- Find and tap "August" in your active subscriptions list
- Tap "Cancel Subscription"
- Confirm the cancellation when prompted
- You should see a message stating your subscription will end on a specific date
- Take a screenshot of this confirmation screen
Apple processes cancellations immediately, and you retain access until your current billing period ends. Nevertheless, Yafee advises also submitting a cancellation request directly to August through the app, because some users have experienced renewal charges even after App Store cancellation. This dual-cancellation approach closes any gap between the two systems.
Cancel if you subscribed via google play store
If you set up your subscription through Google Play on an Android device, cancel through Google Play itself:
- Open Google Play on your Android phone or visit play.google.com in a web browser
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions" or "Manage subscriptions"
- Find "August" in your list of active subscriptions
- Tap "Cancel subscription"
- Follow the prompts and confirm the cancellation
- Save a screenshot showing the cancellation is complete
Google Play cancellations take effect at the end of your current billing cycle. Like App Store cancellations, Yafee strongly recommends also cancelling directly in the August app to ensure both systems are aligned and no duplicate charges occur.
Cancel if you subscribed via web browser or desktop
If you created your August account and subscription on a computer:
- Visit august.com and log into your account
- Navigate to "Account Settings" or "My Account"
- Look for "Subscription," "Billing," or "Premium AVR"
- Click "Manage Subscription" or "Cancel Subscription"
- Confirm the cancellation and take a screenshot of the confirmation
- Send an email to [email protected] with your account email, the cancellation date, and the screenshot
Yafee advises checking your email for a cancellation confirmation receipt within 24 hours. If you do not receive one, follow up with August support immediately.
What happens after you cancel August
Understanding the post-cancellation period protects you from unexpected charges.
Your access and charges after cancellation
Once you cancel, August stops charging you on your next billing date. You retain access to the August app and your smart lock or camera until your current billing period ends. After that date, your Premium AVR service terminates, and August deletes your stored video footage (typically within 30 days). Your hardware continues to work as a local device-your lock still unlocks via the app using local Bluetooth or Wi-Fi, but you lose cloud video history.
If you subscribed through the App Store or Google Play, cancellation takes effect immediately, though you keep access through the current billing cycle. If you cancelled through the August app directly, the subscription terminates on your next billing date-not immediately.
Verify cancellation after 48 hours
Log back into the August app two days after you submitted your cancellation request. Navigate to your account settings and confirm that Premium AVR no longer appears in your active subscriptions. If it still shows as active, your cancellation did not process, and you must repeat the steps for the relevant channel (app, App Store, or Google Play).
Check your next billing statement
Monitor your credit card, GCash, or Maya account for 30 days after cancellation. You should not see any charge from August on your next billing date. If a charge appears after you cancelled, proceed to the dispute section below.
Pricing and subscription tiers
Understanding August's subscription costs helps you calculate potential refunds and verify billing accuracy.
| Subscription plan | Monthly cost (PHP) | Annual cost (PHP) | Auto-renewal | Refund policy |
|---|---|---|---|---|
| Premium AVR (monthly) | ₱249-349 | N/A | Monthly | Non-refundable (per August terms) |
| Premium AVR (annual) | N/A | ₱2,490-3,490 | Annually | Prorated refund (per August terms) |
| No subscription (free) | ₱0 | ₱0 | None | N/A |
Prices vary by region and the specific August device you own. Check your most recent billing statement for your exact charge. If August charged you more than the amounts listed above, contact August support immediately to clarify the discrepancy. Yafee has found instances where customers in the Philippines were charged at US dollar rates rather than Philippine peso rates-a billing error worth contesting.
When to dispute charges and claim a refund
If August continues to charge you after cancellation, you have multiple escalation paths.
Dispute the charge with your bank or payment provider
If August charges you after you have cancelled and submitted proof of cancellation, contact your bank, GCash, or Maya customer service immediately. Provide them with:
- Screenshots of your cancellation confirmation from August, the App Store, or Google Play
- The date you submitted the cancellation request
- The dates August charged you after cancellation
- Copies of your billing statements showing the unauthorized charge
Your bank or payment provider can freeze the charge and initiate a dispute process. Most Philippine banks and GCash process disputes within 14-30 days. Yafee recommends filing the dispute within 60 days of the unauthorized charge for the strongest claim.
File a complaint with the department of trade and industry
If August refuses to refund unauthorized charges or ignores your cancellation requests, escalate to the DTI. The Consumer Act of the Philippines (Republic Act No. 7394) empowers the DTI to investigate consumer complaints and compel companies to provide refunds or corrections. Submit a written complaint that includes:
- Your full name, contact details, and August account email
- The date and channel through which you subscribed
- All screenshots and emails showing your cancellation request and August's response (or lack thereof)
- A detailed account of the charges you believe are unauthorized
- The resolution you are seeking (refund amount and date)
The DTI accepts complaints by mail, email, and online portal. Yafee advises retaining copies of all correspondence for your records. The DTI typically responds within 30 days with an investigation status update.
Request a formal refund from August
Before escalating to the DTI, send a formal written request to August. Email [email protected] with the subject line "Refund Request for Unauthorized Charges on Account [your email]." Include:
- The exact dates you were charged after cancellation
- The amount of each unauthorized charge
- Screenshots of your cancellation confirmation
- A clear request for a refund with a deadline (14 days is standard)
Send this email from the email address linked to your August account. Request read receipt confirmation. If August does not respond or refuses the refund within 14 days, you have documented evidence of non-compliance with your cancellation request, which strengthens any dispute you file with your bank or the DTI.
Common mistakes that delay or block cancellation
Cancellation is straightforward once you follow the correct path, and avoiding these errors ensures your subscription terminates permanently.
Cancelling in the wrong location
The single most common error is cancelling in the August app while your subscription is actually tied to the App Store or Google Play. Your two systems operate independently. If you cannot find your subscription in the August app menu, it is likely because you created it through an app store. Systematically check all three locations: the August app itself, the Apple App Store (if you use iOS), and Google Play (if you use Android). Cancel in every location where you have an active August subscription to eliminate gaps.
Not requesting written confirmation
August's automated cancellation processes do not always generate clear confirmation messages. After cancelling, always send an email to [email protected] requesting written confirmation that your Premium AVR subscription is cancelled effective immediately or on your final billing date. Include the date and method of cancellation. This creates a timestamped record that protects you if August charges you again or if you need to dispute the charge with your bank.
Failing to monitor your next billing cycle
Do not assume your cancellation worked. Mark your calendar and check your bank account, GCash, or Maya on the date your next charge would have occurred. If August charged you despite cancellation, file a dispute immediately. The longer you wait after an unauthorized charge, the harder it becomes to recover the funds.
Accepting non-refund terms without contesting
August's published terms state that monthly subscriptions are non-refundable, but the Consumer Act of the Philippines overrides this if August failed to deliver the service or charged you without authorization. Do not accept a "no refund" response if you cancelled before your billing date or if August continued charging after you submitted a cancellation request. Yafee has helped thousands of consumers recover charges by escalating beyond August's initial refusal and invoking their legal rights under Philippine consumer law.
After you cancel: ongoing protection and next steps
Your responsibilities do not end when you receive a cancellation confirmation.
Save all documentation permanently
Store every screenshot, email, and billing statement related to your August subscription and cancellation in a folder on your phone or computer. Create backups on cloud storage (Google Drive, Dropbox, OneDrive). If August charges you again months later, you will have proof of cancellation that can accelerate refund processing.
Monitor your bank or payment app monthly
For the next three months, check your bank or GCash statement on the same day your previous August subscription charge used to occur. August should not charge you again, but if an errant renewal does occur, dispute it immediately. The first 60 days after an unauthorized charge are critical for disputing it successfully.
Uninstall the August app if you wish
Once you cancel Premium AVR and you no longer use August products, uninstall the app to eliminate accidental re-subscription. If you keep using the hardware with local access only, you may leave the app installed, but cancellation remains permanent regardless of the app's presence.
Comparison: keeping versus cancelling August premium AVR
| Feature | Keep Premium AVR | Cancel Premium AVR |
|---|---|---|
| Cloud video storage (30 days) | Yes (included) | No (lost after cancellation) |
| Remote lock/unlock via app | Yes | Yes (local Wi-Fi/Bluetooth) |
| Monthly cost (PHP) | ₱249-349 | ₱0 |
| Annual cost (PHP) | ₱2,490-3,490 | ₱0 |
| Guest access management | Yes | Yes (local only) |
| Video history after cancellation | Retained | Deleted within 30 days |
Cancel Premium AVR if you no longer need cloud storage or if the monthly cost exceeds your budget. Keep it if you rely on remote video access and require a reliable recording history. Yafee advises that many Filipino households find the local access features sufficient after cancellation and do not miss the cloud backup feature.
Summary: your pathway to permanent cancellation
Cancelling August Premium AVR requires three key actions: identify the correct cancellation channel, submit a cancellation request through that channel, and verify the cancellation took effect by checking your account settings and your next billing statement. Under the Consumer Act of the Philippines (Republic Act No. 7394), you hold the legal right to cancel without obstacle and to dispute any charges that occur after cancellation. If August refuses to honour your cancellation or continues billing you, contact the Department of Trade and Industry or dispute the charge with your bank or payment provider. Retain all documentation-screenshots, emails, and billing statements-because this evidence is your protection if August attempts to charge you again.
Yafee has supported thousands of Filipino consumers through this exact process, and the pathway is clear once you understand where your subscription lives and how to reach it. Whether you subscribed through the August app, Apple App Store, or Google Play, the cancellation mechanics are straightforward and take fewer than five minutes. The challenge lies not in the cancellation itself but in confirming it worked-and Yafee's approach is to verify, document, and escalate only if August fails to honour your request. Your consumer protection is rooted in Philippine law, not in August's terms, so proceed with confidence.
Get help from yafee if August disputes your cancellation
If you have cancelled August Premium AVR and you are still being charged, or if August's support team is ignoring your cancellation requests, Yafee can help you recover those funds and enforce your legal rights. Yafee specializes in contract disputes and subscription cancellations under Philippine consumer law, and we know August's common stalling tactics. Contact Yafee at yafee.com to submit a dispute summary and receive guidance on your next step-whether that is a bank chargeback, a DTI complaint, or formal escalation. Thousands of Filipino consumers have regained control of their subscriptions through Yafee's support, and your case is likely straightforward to resolve once documented properly. Visit yafee.com today.
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