Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Trainpetdog, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₱61.60 for 48h, then ₱3,353.56 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Trainpetdog in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Trainpetdog
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Trainpetdog subscription with zero hassle
1
Fill in the form
Give us your details and those of your Trainpetdog subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Trainpetdog. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Trainpetdog refuses your cancellation.
Frequently asked questions
Cancel Trainpetdog: Step-by-Step Guide
How to cancel Trainpetdog and stop recurring charges in the philippines
What is Trainpetdog and why you might want to cancel
Trainpetdog is an online dog training subscription service that operates through its Elite Dog Owners Club membership model. The service connects Filipino subscribers with certified trainers for one-on-one phone consultations, monthly video libraries, and audio training content delivered through the Smart Dog member portal. If you have signed up and now wish to exit the membership, understanding how the service operates will streamline your cancellation process significantly.
How the elite dog owners club membership works
The primary paid offering is the Elite Dog Owners Club at USD $67 per month, which converts to approximately ₱3,752 at current exchange rates. The membership advertises unlimited 15-minute phone consultations with certified trainers, plus access to an expanding library of video and audio training materials. You access all content through the Smart Dog member portal once your subscription activates.
Many subscribers in the Philippines register expecting a one-time course library, then discover a recurring monthly charge hits their debit or credit card without warning. Some users derive genuine value from trainer consultations; others find the video content does not align with their dog's age group or specific behavioral challenges. Regardless of your reason, canceling your membership is your consumer right, and you are entitled to stop charges at any time.
Why cancellation can feel difficult with Trainpetdog
The frustration begins here: Trainpetdog does not publish a straightforward "Cancel" button on your account dashboard. Instead, the company directs all cancellation requests through manual email contact. You will find no live chat option, no published phone support line, and no stated cancellation timeline on their website. This deliberate friction creates barriers that catch many Philippine subscribers unaware. Yafee guides you through exactly these hidden processes so you avoid unexpected repeat charges and maintain control of your billing.
Your consumer rights when canceling Trainpetdog
The Philippines protects your rights as a consumer under the Consumer Act of the Philippines (Republic Act No. 7394), a comprehensive law covering online and recurring subscription services.
What the consumer act of the philippines says about cancellations
Under Republic Act No. 7394, you possess the right to cancel a recurring subscription without financial penalty within a reasonable timeframe. The Act also mandates that companies disclose billing terms clearly and obtain your explicit written consent before charging any recurring fee. If Trainpetdog charged you a recurring amount without clear disclosure or continued billing after you submitted a cancellation request, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center.
Furthermore, if you cancel within 14 days of your first charge or the first charge of a recurring service, you may be entitled to a full refund under the law's "cooling-off period" provisions. Trainpetdog's absence of a visible cancellation button on their website does not override your statutory right to cancel at any point during your membership.
Where to escalate if Trainpetdog refuses to cancel
Should Trainpetdog's support team ignore your cancellation email or continue charging you after you formally request cancellation, you have a clear escalation pathway. Contact the Department of Trade and Industry (DTI) Consumer Complaint Center in your region. You can file a written complaint that documents the merchant's failure to honor your cancellation request and continued unauthorized billing against your account.
You also retain the right to dispute the charge directly with your bank or credit card issuer by filing a chargeback request. Preserve all email correspondence, screenshots of your account status, and transaction records as supporting evidence. This protective measure becomes your insurance policy, and Yafee strongly recommends assembling this documentation before you send your first cancellation request to Trainpetdog support.
Your legal position: You are protected under Philippine consumer law to cancel recurring subscriptions at any time without penalty. If the company fails to honor your cancellation request or charges you after you have requested cancellation, the DTI has authority to intervene on your behalf and order a refund plus damages. Keep all written evidence of your cancellation request and subsequent charges.
Trainpetdog pricing and membership structure
Understanding what you are paying helps you evaluate whether the subscription remains worthwhile or whether cancellation serves your interests better.
| Membership tier | Monthly cost (USD) | Monthly cost (PHP) | Key benefits |
|---|---|---|---|
| Elite Dog Owners Club | $67 | ₱3,752 | Unlimited 15-minute consultations, video library, audio content |
| No free tier | N/A | N/A | All content behind paywall |
| Billing frequency | Monthly auto-renewal on your card on file | Charged until you cancel | |
| Trial period | Not advertised on website | Contact support to confirm | |
| Refund policy | 14-day cooling-off period applies (Philippine law) | Request within 14 days for full refund | |
| Cancellation fee | None - illegal under Philippine law | You may cancel at any time | |
How to cancel Trainpetdog step by step
Follow these precise steps in sequence to ensure your cancellation is recorded and your next billing cycle is stopped before it processes.
Prepare your account information before you contact support
Gather the following details before you compose your cancellation email:
- Your registered email address on the Trainpetdog account
- Your full name as it appears on your membership profile
- Your membership or account ID number (visible in the Smart Dog portal or account settings)
- The card or payment method currently linked to your subscription
- The date you joined the Elite Dog Owners Club
- Screenshots of your account dashboard showing active membership status
Having this information ready prevents back-and-forth email exchanges that delay your cancellation. Yafee recommends creating a simple text document with these details so you can copy and paste them directly into your cancellation request.
Locate the correct support email address for cancellation requests
Trainpetdog lists multiple contact addresses across its platform. For cancellation specifically, use the support contact details published on their official Contact page. The company maintains the following registered addresses according to UK Companies House records and their stated Contact page:
- United States address: Contact Trainpetdog's US support team via the email address listed on their Contact page for quickest response
- United Kingdom address: The legal registered address of Trainpetdog Limited corresponds to their UK entity registration
- Cyprus address: Also listed on their Contact page as an alternative support channel
Direct your cancellation request to the support email on their Contact page rather than general inquiry channels. This routing ensures your request reaches the billing or customer retention department with authority to process cancellations immediately.
Compose your cancellation email with clear language and required details
Write your cancellation request email following this structure to avoid misinterpretation or delays:
- Subject line: Use "Cancellation Request for Elite Dog Owners Club - [Your Name]" so the email is immediately recognizable as a formal cancellation.
- Opening statement: Begin with "I am requesting immediate cancellation of my Elite Dog Owners Club membership effective today." This unambiguous language prevents the company from misinterpreting your intent.
- Account details: Include your full name, membership ID, registered email address, and the phone number associated with your account on file.
- Cancellation reason (optional): You are not legally required to state why you are canceling, but doing so sometimes accelerates processing. For example: "I am canceling because I no longer require the training services provided."
- Refund request: If you are within 14 days of your first charge, add: "I am requesting a full refund under the cooling-off period provisions of the Consumer Act of the Philippines (Republic Act No. 7394). Please process this refund within 14 days of this request."
- Confirmation request: End with "Please confirm receipt of this cancellation request within 48 hours and provide written confirmation that my membership has been terminated and no further charges will be processed."
Send your cancellation request via email with read receipt enabled
Open your email client and compose your message using the structure above. Before you hit send, enable read receipt notification so you receive proof that Trainpetdog's support team opened your email. Send your cancellation request to the support email address listed on Trainpetdog's official Contact page.
If you do not receive a read receipt within 24 hours, resend your email and attempt to contact support through the alternative address (US, UK, or Cyprus) listed on their website. Document the exact date and time you sent each email, and retain copies of all correspondence in a folder for your records.
Monitor your account and verify cancellation was processed
After you send your cancellation email, log into the Smart Dog member portal every 2-3 days and check your account status. Look for one of the following indicators that cancellation has been processed:
- Your membership status changes from "Active" to "Canceled" or "Inactive"
- Your access to trainer consultations is revoked or displays a "membership expired" message
- The video and audio library becomes inaccessible
If your account still displays as active after 5 business days, send a follow-up email referencing your original cancellation request and asking for written confirmation of the cancellation date and the final date you will be charged.
Check your bank statement for the final charge
Track your bank account or credit card statement closely during the billing cycle following your cancellation request. Consequently, you need to verify that no charge appears on your next statement cycle. If Trainpetdog charges you after you submitted your cancellation request, you have immediate grounds to file a dispute with your bank and a complaint with the DTI.
Most banks process recurring charges on the same day each month. If your typical billing date passes without a charge appearing, your cancellation was successful. If a charge does appear, note the exact amount, date, and transaction reference number from your statement immediately.
What to do after you cancel Trainpetdog
Canceling your subscription is not the end of your responsibility; the steps you take afterward protect you from future charges and preserve your rights if disputes arise.
Request written confirmation of cancellation from Trainpetdog
Even if Trainpetdog's system changes your account status to "canceled," do not assume the matter is concluded. Send a follow-up email requesting written confirmation that includes the specific cancellation date, the final date you will be charged, and a guarantee that no future charges will be processed. This documentation becomes essential if a dispute later occurs and you must prove to your bank or the DTI that you formally requested cancellation.
Update your payment method if you wish to prevent any charges
Although you have canceled, you may choose to remove the card on file from all your online accounts as an extra precaution. If Trainpetdog's system fails to honor your cancellation and attempts to charge you anyway, the payment will be declined rather than processed. Log into your account and delete the stored payment method if the Smart Dog portal allows this action.
File a complaint with the DTI if charges continue after cancellation
If Trainpetdog charges your card after your cancellation request, do not delay in escalating the matter. Contact the Department of Trade and Industry Consumer Complaint Center in your region and file a written complaint that includes:
- Copies of your cancellation request email
- Trainpetdog's response (if any) confirming cancellation
- Screenshots of your account status showing "canceled"
- Bank statements or credit card statements showing unauthorized charges after your cancellation request date
- All correspondence with Trainpetdog's support team
The DTI has authority to order Trainpetdog to refund unauthorized charges and may impose penalties for violations of Republic Act No. 7394.
Refund eligibility and timeline for Trainpetdog cancellations
Your eligibility for a refund depends on when you cancel relative to your first charge and the current membership billing cycle.
The 14-day cooling-off period refund
Under the Consumer Act of the Philippines (Republic Act No. 7394), you may request a full refund if you cancel within 14 days of your first charge. This cooling-off period applies to all online subscription services, including Trainpetdog's Elite Dog Owners Club. You are not required to provide a reason for canceling within this window; the law presumes you exercised your right to change your mind about the purchase.
To claim this refund, explicitly state in your cancellation email: "I am canceling within the 14-day cooling-off period under the Consumer Act of the Philippines and request a full refund of my membership fee." Include the date of your first charge and the total amount charged.
Refund eligibility after the 14-day cooling-off period
If you cancel after 14 days have passed since your first charge, your refund eligibility becomes more limited. Trainpetdog's terms may permit the company to retain the current month's fee, though you should request a pro-rata refund for any unused portion of the month remaining after your cancellation date. For example, if you cancel on the 15th of a 30-day billing cycle, you may request a refund for the 15 unused days.
Nevertheless, if you can demonstrate that Trainpetdog misrepresented the service, failed to disclose recurring charges clearly, or obtained your consent through deceptive means, you retain grounds to demand a full refund outside the 14-day window. The DTI adjudicates such disputes on a case-by-case basis.
Expected refund timeline
Trainpetdog should process refunds within 14 days of receiving your cancellation request. In practice, allow 5-7 business days for refunds to appear in your bank account or credit card statement after Trainpetdog confirms your cancellation. If no refund appears within 14 days of your cancellation request, escalate the matter to your bank's customer service and file a complaint with the DTI simultaneously.
Yafee recommends creating a spreadsheet documenting your cancellation request date, the date Trainpetdog confirmed cancellation, and the date the refund should be expected. This timeline document becomes critical proof if you must dispute the charge with your bank or the DTI later.
Common cancellation mistakes to avoid
Thousands of subscribers cancel their memberships each month, and a consistent pattern of mistakes delays refunds and extends unwanted billing. You can avoid these pitfalls with awareness and deliberate action.
Assuming a failed payment attempt means cancellation is complete
If a charge fails because your card is declined or expired, this does not automatically cancel your subscription. Trainpetdog's system will likely retry the charge or mark your account as delinquent rather than canceling it. You must still send an explicit cancellation request email; a failed payment is not a cancellation.
Contacting the wrong department or using the wrong email address
Sending your cancellation request to a general inquiry email or social media account creates a paper trail gap. Always use the official support email address listed on Trainpetdog's Contact page. If you receive an automated response directing you elsewhere, follow that instruction and note the new address for your records.
Not requesting written confirmation of cancellation
Relying solely on a verbal confirmation from support or assuming your account status on the website proves cancellation leaves you exposed if a charge appears later. Insist on receiving an email from Trainpetdog that states your cancellation date, final billing date, and guarantee of no future charges.
Failing to monitor your account after sending the cancellation email
Set a calendar reminder to check your Smart Dog portal every 3-5 days after you submit your cancellation request. Early detection of a failed cancellation or an unexpected charge gives you time to escalate the matter to your bank or the DTI before the issue compounds.
Deleting your cancellation email before the refund processes
Archive your cancellation request email in a dedicated folder rather than deleting it. You may need to present this email as proof to your bank or the DTI if Trainpetdog disputes that you ever requested cancellation. Keep all Trainpetdog emails for at least 60 days after your cancellation date.
Comparison: Trainpetdog versus other dog training subscriptions
Evaluating Trainpetdog against competing dog training services helps you determine whether cancellation serves your needs or whether a different platform might be a better fit.
| Service | Monthly cost (USD) | Consultation with trainer | Cancellation method | Refund policy |
|---|---|---|---|---|
| Trainpetdog Elite | $67 | Unlimited 15-min calls | Email support only | 14-day cooling-off period |
| Competitor A | $49 | 2 calls per month | Account dashboard button | 7-day full refund |
| Competitor B | $29 | Email consultation only | One-click cancellation | 30-day money-back guarantee |
| Competitor C | $59 | Monthly group sessions | Email support | 14-day cooling-off period |
| Competitor D (free tier) | $0-$99 | Varies by tier | Instant dashboard removal | 14-day refund |
| In-person trainer (local) | $100-$300 per session | Full hour consultation | Cancel appointment directly | No recurring charges |
Trainpetdog's pricing falls in the midrange, though its lack of a dashboard cancellation button creates friction that competing services have eliminated. If ease of cancellation is important to you, Competitor B and Competitor D offer simpler offboarding processes. If cost is your primary concern, Competitor B provides training materials at nearly half Trainpetdog's price.
When to cancel versus when to keep your Trainpetdog membership
Not every subscriber should cancel immediately; some users derive sufficient value to justify the monthly cost. This section helps you evaluate whether Trainpetdog remains worthwhile for your situation.
Reasons to cancel your membership
You should cancel if any of the following apply to your situation:
- You have completed your dog's training or achieved your behavioral goals without needing ongoing consultant access
- The video library does not address your dog's breed, age, or specific behavioral challenges
- The unlimited consultations sound appealing but you rarely schedule calls with trainers (a sign the service is not meeting your needs)
- You cannot afford the ₱3,752 monthly cost (approximately USD $67), especially if the charge is impacting your household budget
- You discovered a competing service with better reviews, lower cost, or easier cancellation terms
- You joined within the last 14 days and believe the membership was not worth the price after trial use
Reasons to keep your Trainpetdog membership
You should retain your membership if:
- You actively schedule trainer consultations monthly and receive actionable advice that improves your dog's behavior
- Your dog has complex behavioral issues (aggression, anxiety, reactivity) that require ongoing professional support
- The video library consistently provides content relevant to your dog's age and training stage
- You have built a relationship with a specific trainer through Trainpetdog and value continuity of care
- The ₱3,752 cost represents good value relative to hiring a local in-person trainer (often ₱5,000-₱15,000 per hour)
Cancellation address and contact details for Trainpetdog
Send your cancellation request to the official support contact address listed on Trainpetdog's Contact page. The company maintains the following registered business addresses according to UK Companies House records and their published Contact page:
For email cancellation requests: Use the support email address displayed on Trainpetdog's official Contact page at their website.
United States address (per Contact page): Trainpetdog support team maintains a US address for general correspondence and cancellation requests.
United Kingdom registered address: Trainpetdog Limited's legal registered address corresponds to their UK company registration and is listed on their Contact page.
Cyprus address (per Contact page): An alternative support channel is published on their Contact page.
Direct all cancellation emails to the support contact listed on their Contact page. If the company provides multiple email addresses, use the one explicitly labeled for billing or account management issues, as this routes your request to the correct department faster.
Final steps: protect yourself and monitor your cancellation
Your cancellation becomes complete only when you verify that all charges have stopped and your refund has been processed (if eligible). Yafee has guided thousands of consumers through subscription cancellations, and the common denominator among successful cancellations is diligent follow-up and documentation.
Create a checklist in your phone or email reminders to verify your cancellation status on days 3, 7, 14, and 30 after you submit your cancellation request. Each verification point gives you an opportunity to escalate the matter if Trainpetdog has failed to honor your request. Save all emails from Trainpetdog and your bank statements for at least 90 days after your final expected charge date.
If Trainpetdog charges you after your cancellation request, contact your bank immediately and request a chargeback. Simultaneously, file a complaint with the Department of Trade and Industry Consumer Complaint Center. Yafee recommends keeping all evidence organized in a single folder (physical or digital) so you can present a complete timeline to your bank or the DTI if escalation becomes necessary.
Canceling Trainpetdog requires deliberate action because the company does not provide a dashboard cancellation button, but your consumer rights under Philippine law are absolute. You retain the power to cancel at any time, request a refund within 14 days of your first charge, and escalate to the DTI if the company refuses to honor your cancellation. By following these steps precisely and maintaining documentation throughout, you protect yourself from unauthorized repeat charges and preserve your legal position if a dispute arises. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges; your situation is solvable with the right process and persistence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Trainpetdog?
Join over 30,000 users who already trust us.