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Frequently asked questions
Cancel Speech Blubs: The Right Way
How to cancel Speech Blubs and stop unexpected charges in the philippines
Understanding Speech Blubs and why you might want to cancel
Speech Blubs is a subscription-based speech therapy application designed for children with speech delays, pronunciation challenges, and early language development needs. Unlike a one-time purchase, you pay monthly or annually through automatic renewal billing, and the app continues to charge you unless you actively cancel before your renewal date arrives.
The subscription model creates a recurring obligation. Your payment method gets charged automatically every month or year whether you actively use the app or not. For users in the Philippines, understanding this mechanics matters because the Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair or deceptive billing practices, yet the burden of cancellation rests on you.
What you are actually paying for
When you subscribe to Speech Blubs, you gain access to interactive speech and language activities, guided exercises, and game-based lessons designed for children. The app does not require a minimum commitment period, which sounds flexible in theory, but the automatic renewal mechanism means your card gets charged every billing cycle whether you actively use the service or not.
For users in the Philippines, Speech Blubs offers two primary pricing tiers: ₱749.00 per month or ₱3,190.00 per year. The annual plan includes a 7-day free trial, which lets you test the service before committing, but also creates risk-if you forget to cancel before the trial ends, the full charge hits your payment method automatically.
The company's terms state that subscriptions automatically renew unless you cancel at least 24 hours before the end of your current billing period. This means you must act proactively, not reactively. Many Philippine parents discover the hard way that deleting the app from your device does not stop the recurring charge. The subscription lives in your app store account or payment method, not on the app itself.
Common frustration points for philippine users
Complaint patterns from local users consistently highlight three pain points: unclear cancellation instructions, slow or unresponsive customer support, and difficulty obtaining refunds after charges have already posted to your Apple or Google account.
Speech Blubs does not advertise a live chat option, does not list a published phone number, and relies primarily on email support at [email protected]. Response times can stretch several business days, which becomes stressful when you are trying to stop a charge within the narrow 24-hour window before your renewal date.
At Yafee, we have documented these friction points so you can navigate the cancellation process smoothly and avoid the trap of paying for a service you no longer use. Understanding your rights under Philippine consumer law strengthens your position if the company resists your cancellation.
Speech Blubs pricing and billing details
Your billing method and plan type determine both the charge amount and the cancellation route you must follow.
Current pricing in the philippines
| Plan | Cost (PHP) | Renewal cycle | Free trial |
|---|---|---|---|
| Monthly subscription | ₱749.00 | Every 30 days | None |
| Annual subscription | ₱3,190.00 | Every 12 months | 7 days |
| Free version | ₱0.00 | No renewal | Full access to basic features |
If you subscribed to the annual plan and used the 7-day free trial, mark your calendar for day 7. If you cancel before that date ends, you avoid the ₱3,190.00 charge altogether. This is the single most important date in your subscription lifecycle.
Where your charges appear and how to verify billing status
Speech Blubs charges appear on your statement through one of three channels: your Apple App Store account, your Google Play account, or direct credit card processing if you subscribed via the website. The charge description typically shows as "Speech Blubs" or "Blubblub" (the parent company name), which can make it harder to spot on crowded credit card statements.
To check your subscription status and renewal date, visit help.speechblubs.com, log in with the email address you used when you subscribed, and note your next billing date. Taking a screenshot of this information before you cancel provides proof of your subscription status. If you later dispute a charge with your bank, this screenshot becomes evidence.
Should you cancel Speech Blubs?
Cancelling makes sense if you have stopped using the app, your child has progressed beyond the curriculum, or you prefer to explore cheaper alternatives.
Reasons to cancel
- Your child no longer needs speech therapy support or has completed their learning goals.
- You find the monthly cost of ₱749.00 unsustainable within your family budget.
- Customer support responses are too slow when you need help or troubleshooting.
- You prefer working with a licensed speech-language pathologist in person rather than an app.
- Your child dislikes the app interface or finds the lessons unengaging.
- You have discovered a competitor app that better suits your needs or costs less.
Reasons to keep your subscription
- Your child is making measurable progress in speech clarity or vocabulary.
- The app fits your schedule better than arranging in-person therapy appointments.
- The gamified approach keeps your child motivated to practise independently.
- You value the detailed progress reports and activity logs the app provides.
Your consumer rights and what they mean for you
The Consumer Act of the Philippines (Republic Act No. 7394) grants you specific protections against unfair contract terms and automatic renewal traps.
Your legal position under philippine law
Under the Consumer Act of the Philippines, you have the right to cancel your subscription without penalty, provided you follow the company's published cancellation procedure and act within the required timeframe. Furthermore, any charges incurred after you submit a valid cancellation request are potentially recoverable as unjust enrichment.
The law also requires that companies must not charge you for services rendered after cancellation. If Speech Blubs continues to charge you after you have cancelled, you can file a complaint with the Department of Trade and Industry (DTI) under the office of the DTI Consumer Protection Group. The DTI enforces consumer protection rules and can compel refunds.
Additionally, if you paid by credit card, you have the right to dispute the charge directly with your bank within 90 days of the transaction. Your bank will investigate and reverse the charge if it determines the transaction was unauthorized or that you cancelled before the charge date.
What happens if Speech Blubs refuses to cancel
If you submit a cancellation request and Speech Blubs ignores it or claims it never received your email, you have recourse. Document every email you send and every response (or non-response) you receive. Keep screenshots of your subscription status page showing your next billing date.
Consequently, if the company continues charging you after you have made a clear cancellation request, file a complaint with the DTI. The DTI has authority to investigate unfair billing practices and can impose penalties on the company. Yafee recommends keeping all evidence of your cancellation attempt, including the date and time you submitted your request and the response (or lack thereof) from customer support.
How to cancel Speech Blubs
Your cancellation method depends on which platform you used to subscribe: Apple App Store, Google Play, or the Speech Blubs website.
Cancel via apple app store (iOS)
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap your name at the top of the screen.
- Tap "Subscriptions" (under "Media and Purchases").
- Find and tap "Speech Blubs" in your active subscriptions list.
- Tap "Cancel Subscription" at the bottom of the screen.
- Confirm your cancellation when iOS prompts you to do so.
- Take a screenshot showing "Subscription Cancelled" or the next page that appears.
Apple will process your cancellation immediately. You will lose access to the paid features at the end of your current billing period, but you will not be charged again. If you were on a 7-day free trial, cancelling before day 7 ends means you will never be charged at all.
Cancel via google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap "Payments and subscriptions" and then "Subscriptions".
- Find and tap "Speech Blubs" in your active subscriptions.
- Tap "Cancel subscription" at the bottom of the screen.
- Select your reason for cancellation (optional but helpful for the company to know).
- Tap "Cancel subscription" again to confirm.
- Take a screenshot showing the cancellation confirmation.
Google Play processes cancellations within minutes. Your access ends on the last day of your current billing period. No further charges will appear on your Google Play account.
Cancel via the Speech Blubs website
- Visit the Speech Blubs login page at speechblubs.com and log in with your email address and password.
- Navigate to "Account Settings" or "Subscription" (typically found in a menu or gear icon).
- Locate your active subscription and select "Cancel Subscription" or "Manage Billing".
- If prompted, select a reason for cancellation and click "Confirm Cancellation".
- Verify that the system displays a cancellation confirmation message on screen.
- Screenshot the confirmation and note the date and time.
- Send a follow-up email to [email protected] stating: "I have cancelled my Speech Blubs subscription via the website on [date]. Please confirm receipt of this cancellation and provide a reference number."
The email confirmation step is critical. It creates a paper trail that protects you if the company later disputes whether you actually cancelled. Yafee strongly recommends always sending this follow-up email, even though the app may show your subscription as cancelled.
Cancel by emailing customer support directly
- Send an email to [email protected] with the subject line: "Cancellation Request for Speech Blubs Subscription".
- Include the following information in your message:
- Your full name
- The email address associated with your Speech Blubs account
- Your phone number (for verification)
- Your next billing date (visible in your account settings)
- A clear statement: "I request immediate cancellation of my Speech Blubs subscription effective today."
- Send the email and save a copy in a folder dedicated to this cancellation.
- Wait for a response from customer support (typically 2 to 5 business days).
- If you do not receive a response within 5 business days, send a follow-up email and consider filing a complaint with the DTI.
Email cancellation is slower than using the app, but it creates documented evidence that you made a good-faith cancellation request. Keep the email and any response Speech Blubs sends you.
Timeline and what to expect after you cancel
Understanding what happens next removes uncertainty and helps you monitor whether the cancellation was processed correctly.
Immediately after you cancel
Once you submit your cancellation request-whether through the app store, Google Play, or email-the company must stop charging you after your current billing period ends. You will retain access to Speech Blubs until that date, then your premium features lock. The free version of the app remains available if you wish to keep it installed.
Check your subscription page (on the app store, Google Play, or the website) within 24 hours to confirm that the status now shows "Subscription Cancelled" or "Will not renew". If the page still shows "Renews on [date]", attempt to cancel again or contact customer support.
On your next billing date
No charge should appear on your payment method on this date. If a charge does appear, it is a billing error. In accordance with the Consumer Act of the Philippines, you have the right to dispute this charge immediately with your bank or payment provider and request a refund.
30 days after cancellation
Review your bank statement and app store receipts to confirm that no new charges have posted. If Speech Blubs has charged you again, gather all evidence (screenshots of cancellation confirmation, emails, bank statements) and file a dispute with your bank or a complaint with the DTI.
How to obtain a refund
Refunds are possible but depend on whether you cancelled before or after your billing date passed.
Refund for cancelling during a free trial
If you cancelled during the 7-day free trial for the annual plan, you will not be charged at all. No refund is necessary. This is the best-case scenario.
Refund for cancelling after being charged
If you were charged but cancel within your current billing period, Speech Blubs' terms typically do not offer pro-rata refunds. However, you may still request one. Send an email to [email protected] stating: "I cancelled my subscription on [date] and was charged ₱749.00 (or ₱3,190.00) on [billing date]. I request a refund for the unused portion of my subscription."
The company may deny this request, citing their no-refund policy. Nonetheless, you can escalate the dispute to your bank. Contact your bank's fraud or billing dispute department and explain that you cancelled the subscription but were charged thereafter. Provide your screenshot of the cancellation confirmation, your email to customer support, and your bank statement showing the charge.
Your bank will initiate a chargeback investigation. If your evidence shows that you cancelled in good faith and the company charged you anyway, your bank will reverse the charge and credit your account. This process typically takes 30 to 60 days.
Dispute a charge with your bank
- Log into your bank's website or mobile app.
- Navigate to your account statement and find the Speech Blubs charge.
- Select "Dispute transaction" or "Report unauthorized charge".
- Select the reason: "Subscription cancelled but charged anyway" or "Unauthorized charge".
- Upload screenshots of your cancellation confirmation and your emails.
- Write a brief explanation: "I cancelled this subscription before this charge date. Here is my cancellation confirmation."
- Submit the dispute and note the reference number.
- Your bank will contact Speech Blubs and request proof that the charge was authorised.
- Within 30 to 60 days, your bank will issue a refund if it sides with you.
Common mistakes to avoid during cancellation
Cancellation is straightforward if you avoid these pitfalls-reassurance that thousands of Philippine users have navigated this process successfully with Yafee's guidance.
Deleting the app without cancelling the subscription
Many users mistakenly believe that uninstalling Speech Blubs from their device will stop the charges. It will not. The subscription exists in your app store account or payment method, not on the device. You must cancel through the app store, Google Play, or email customer support. Deleting the app merely removes the icon from your home screen.
Cancelling too close to the renewal date
Speech Blubs requires you to cancel at least 24 hours before your renewal date. If your next billing date is tomorrow and you cancel today, the charge may still process. Check your next billing date before you cancel, and give yourself at least 2 days buffer time. If you are unsure of the exact date, contact customer support first and ask them to confirm it in writing.
Not saving proof of your cancellation
If you cancel via the app store or Google Play, take a screenshot of the "Subscription Cancelled" or "Will not renew" message. If you email customer support, save a copy of your cancellation email and their response. This evidence protects you if a charge appears after you cancelled. Without proof, the company can deny that they ever received your request.
Assuming email cancellation is complete
Sending an email to [email protected] does not guarantee that customer support has processed your request. Always follow up if you do not receive a response within 5 business days. Resend your cancellation request and escalate to the DTI if the company continues to ignore you.
What to do after cancellation is complete
Once you have successfully cancelled, a few administrative steps ensure your account remains closed and your payment method stops being charged.
Monitor your bank statement
Check your bank statement or credit card statement every month for 3 months after your cancellation date. If a Speech Blubs charge appears, contact your bank immediately and file a chargeback dispute. Provide your cancellation confirmation screenshot as evidence.
Update your payment information if necessary
If you cancelled because you wanted to switch payment methods or remove the card associated with Speech Blubs, update your payment information in the app store or Google Play settings. This prevents the company from attempting to charge an updated card if a system error occurs.
Check whether you need to cancel additional subscriptions
If you had multiple Speech Blubs subscriptions (for example, one for each child or one for a free trial and one for a paid plan), cancel all of them. Review your active subscriptions in the app store, Google Play, and your email account to ensure you have not missed any.
Cancellation checklist
| Step | Action | Status |
|---|---|---|
| 1 | Note your next billing date from your account page | Complete |
| 2 | Cancel via app store, Google Play, or website at least 24 hours before that date | Complete |
| 3 | Screenshot the cancellation confirmation and save it | Complete |
| 4 | Send a follow-up email to [email protected] if you cancelled by phone or email | Complete |
| 5 | Check your bank statement on your next billing date to ensure no charge appears | Complete |
| 6 | File a dispute with your bank if a charge appears after cancellation | Complete |
Comparing Speech Blubs to similar apps
If you are cancelling Speech Blubs, you may want to explore alternatives that better suit your child's needs or your budget.
| App | Monthly cost (PHP) | Type | Key difference |
|---|---|---|---|
| Speech Blubs | ₱749.00 | Gamified speech therapy | Interactive video-based lessons |
| Articulation Station | ₱299.00 | Speech exercises | Text-based, lower cost |
| Speech-Language Pathologist (in-person) | ₱600-1,500 per session | One-on-one therapy | Personalised, professional supervision |
| YouTube speech therapy channels | ₱0.00 | Free exercises | No personalised feedback or tracking |
| Breezie Speech Therapy | ₱1,200.00 | Live telehealth sessions | Real-time interaction with therapist |
Contact information and escalation routes
If Speech Blubs refuses to process your cancellation or continues to charge you after you cancel, use these contact methods to escalate your complaint.
Speech Blubs customer support
Email: [email protected]
Response time: 2 to 5 business days (typical)
Mailing address: Speech Blubs, Inc., Dover, Delaware, United States (registered office for legal purposes)
File a complaint with the department of trade and industry (DTI)
If Speech Blubs does not respond to your cancellation request or continues to charge you after cancellation, file a formal complaint with the DTI Consumer Protection Group.
DTI Consumer Hotline: 1-386-DTI (1-386-384)
Online complaint form: consumerprotection.dti.gov.ph
Physical address: Department of Trade and Industry, Trade and Industry Building, 361 Sen. Gil Puyat Avenue, Makati City, 1200 Metro Manila, Philippines
In accordance with DTI procedures, provide your cancellation confirmation, screenshots, emails, and bank statements as supporting evidence. The DTI will investigate and can compel Speech Blubs to issue a refund.
Dispute with your bank
Contact your bank's fraud or billing dispute department. Explain that you cancelled a subscription but were charged thereafter. Provide your cancellation confirmation and any relevant emails.
Why yafee can help you through this process
Navigating subscription cancellations in the Philippines requires understanding both the app's terms and your consumer rights under local law. Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and recover refunds from companies that ignore cancellation requests.
At Yafee, we provide clear, step-by-step guides tailored to your location, your payment method, and the specific app you are cancelling. Our legal expertise ensures that you understand your rights under the Consumer Act of the Philippines and the DTI's enforcement authority. We also guide you on how to escalate to your bank or the DTI if the company resists your cancellation.
Furthermore, Yafee is committed to holding subscription apps accountable. By documenting common cancellation problems and publishing transparent procedures, we reduce the friction that companies rely on to keep unwilling subscribers locked in.
Whether you need help drafting a cancellation email, understanding a charge that appeared after you cancelled, or filing a DTI complaint, Yafee's guidance has helped thousands of consumers cancel Speech Blubs and similar apps without losing money or wasting time on unresponsive customer support.
Start your cancellation today using the steps above, keep your screenshots and emails safe, and refer back to this guide if you encounter any issues. Yafee is here to support you at every step of the process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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