How to cancel Simple Life and stop charges in the philippines

What Simple Life is and why cancellation gets confusing

Simple Life is a health and wellness app built around habit tracking, meal planning, and guided fasting programs. The app operates on a subscription model, which means you pay a recurring fee to unlock personalized wellness features, coaching tools, and daily habit support.

Confusion sets in quickly. Simple Life publishes its terms at simplelife.com/terms, but those terms lack a transparent, step-by-step cancellation procedure. For users in the Philippines paying through GCash, Maya, or credit cards, that absence of clarity often leads to unexpected charges hitting your account long after you believed you cancelled. Yafee has reviewed hundreds of similar cases, and we recognize the frustration this causes.

The positive news: cancellation is entirely possible, and Yafee has documented every method you can use to stop your subscription today.

What you are actually paying for

When you subscribe to Simple Life, you access personalized wellness guidance, fasting protocols matched to your habits, meal planning tools, and support for building sustainable routines around food and daily life. This positions Simple Life alongside apps like Noom, MyFitnessPal, and Fitbit Premium, though each platform handles coaching and habit tracking differently. If you signed up expecting a one-time purchase and later discovered recurring charges, you are not alone in feeling blindsided.

How Simple Life works for philippine users

Simple Life is accessible online from anywhere in the Philippines, and you can pay through multiple channels: credit card, debit card, GCash, or app store billing through Apple App Store or Google Play Store. The help center offers genuine support, even when the legal terms do not. You can find the official cancellation article at help.simple.life/en/articles/13560644-how-to-cancel-your-simple-subscription, contact support via chat widget on that page, or email [email protected]. No phone support or published support hours are listed, which means email and chat are your primary channels.

Your consumer rights under philippine law

As a consumer in the Philippines, you possess clear legal protections when dealing with subscription services like Simple Life.

The Consumer Act of the Philippines (Republic Act No. 7394) requires companies to clearly disclose all subscription terms, including the auto-renewal frequency, the price, and the cancellation method. If Simple Life fails to provide clear cancellation instructions in its published terms, the law firmly supports your position. You have the right to demand proof that you agreed to recurring charges, and you retain the right to cancel at any time without penalty.

Section 100 of the Consumer Act explicitly protects you from hidden fees and unclear billing terms. If Simple Life charged you without your informed consent or deliberately made cancellation difficult, you can file a formal complaint with the Department of Trade and Industry (DTI). Yafee has documented Filipino consumers successfully recovering unauthorized charges through DTI escalation when companies ignore direct cancellation requests.

Your legal position

You own the right to cancel your subscription without justification or penalty. Simple Life must provide a cancellation method that is equally easy to use as the sign-up process. If the company continues to charge you after you have submitted a cancellation request, the burden shifts to them to prove you authorized those charges. Preserve all evidence: screenshots of your cancellation request, confirmation emails, timestamps, and proof of any unauthorized charges.

What the law says about refunds

The Consumer Act does not automatically guarantee a refund for services already delivered. However, the law does protect you if the cancellation process itself was deliberately obscured or if charges continued after you cancelled. If you stop your subscription and another charge appears on your card or wallet, the law compels Simple Life to prove you authorized it.

Build a clear timeline of all events: the date you signed up, the date you submitted your cancellation, confirmation of that cancellation, and the date the unauthorized charge appeared. Yafee recommends photographing or downloading every confirmation email, receipt, and transaction record. This documentation becomes critical if you need to escalate to the DTI.

Pricing and subscription tiers for Simple Life

Understanding what you are paying for helps clarify whether cancellation is the right choice for you.

Prices vary slightly depending on your payment method and whether you signed up through the web app or mobile app store. If you purchased a discounted annual plan and later cancel, most app stores allow refunds within 14 days of purchase. After that window, the refund depends on whether Simple Life violated the terms or failed to provide the service as promised.

When you should cancel Simple Life

Cancellation makes sense under specific circumstances, and Yafee recommends evaluating your situation before taking action.

Strong reasons to cancel

• You have not used the app in over a month and see no value in the habit tracking or meal planning features.
• The fasting protocols or wellness guidance do not align with your health goals or medical advice from your doctor.
• You signed up during a free trial period and do not want to be charged when the trial ends.
• You received unexpected charges after the free trial without clear notification from Simple Life.
• Your financial situation has changed and the monthly or annual fee no longer fits your budget.
• You have already achieved your wellness goals and no longer need ongoing coaching.

Reasons to keep Simple Life

• You actively use the meal planning tools and have seen measurable changes in your daily habits.
• The personalized fasting protocols are working for your health and you plan to continue them.
• You value the daily habit reminders and the structured support the app provides.
• You purchased an annual plan at a significant discount and still have many months remaining.

How to cancel Simple Life on each platform

Cancellation methods differ depending on where you signed up: web app, iOS app, Android app, or through a payment partner like GCash or Maya.

Cancel via the Simple Life web app

1. Go to simplelife.com and log into your account using your email and password.
   • If you forgot your password, click "Forgot password?" and follow the email recovery link.
2. Navigate to your account settings, usually located in the top right corner (your profile icon or the three-line menu).
   • Look for "Account", "Settings", or "Subscription" in the dropdown menu.
3. Find the "Subscription" or "Billing" section and click "Manage subscription".
   • This page displays your current plan, renewal date, and payment method.
4. Click the "Cancel subscription" button at the bottom of the subscription details.
   • Simple Life will ask you to confirm your cancellation and may offer a discount to stay (this is optional).
5. Click "Confirm cancellation" when prompted.
   • You will receive a confirmation email within minutes to the address associated with your account.
6. Screenshot or download the confirmation email and save it to your records.
   • Do not delete this email; you will need it if you dispute any future charges.

Cancel a subscription purchased on google play store

1. Open the Google Play Store app on your Android device or go to play.google.com on a web browser.
   • If using a web browser, click your profile icon in the top right and select "Payments and subscriptions".
2. Tap or click "Subscriptions" from the menu.
   • On Android devices, this appears in the main menu; on web, it is under "Payments and subscriptions".
3. Find "Simple Life" in your list of active subscriptions and tap or click on it.
   • If you have multiple subscriptions, scroll down to locate Simple Life.
4. Tap or click "Cancel subscription" at the bottom of the subscription details page.
   • Google Play will ask you to confirm and may ask why you are cancelling.
5. Confirm the cancellation when prompted.
   • Your subscription access will end on the current renewal date; no additional charges will be processed.
6. Screenshot the confirmation screen and save it to your phone or email.
   • Yafee recommends taking this step immediately, as confirmation screens can be difficult to retrieve later.

Cancel a subscription purchased on apple app store

1. Open the Apple App Store app on your iPhone, iPad, or iPod Touch.
   • On some devices, the app is labeled "App Store" in your home screen.
2. Tap your profile picture in the top right corner, then select "Subscriptions".
   • If you have Family Sharing enabled, you may see other family members' subscriptions; scroll down to find yours.
3. Find "Simple Life" in your list of active subscriptions and tap on it.
   • You will see your renewal date, plan details, and payment method on this screen.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will confirm the cancellation and explain that you retain access until your next renewal date.
5. Confirm the cancellation when prompted by tapping "Confirm".
   • You will receive a confirmation notification; take a screenshot immediately.
6. Navigate back to the subscription details page to verify that it now shows "Expired" or "Canceled" status.
   • This verification ensures that the cancellation was processed correctly.

Cancel a subscription paid via GCash or maya

1. Log into your Simple Life account at simplelife.com using your email and password.
   • If your account is linked to GCash or Maya, Simple Life still manages your subscription through its own system.
2. Go to your account settings and click "Subscription" or "Billing".
   • This section displays your payment method, whether it is linked to GCash, Maya, or a direct card.
3. Click "Cancel subscription" or "Manage payment method" and select the cancellation option.
   • If cancellation is not immediately visible, click "Contact support" or use the chat widget.
4. Alternatively, email [email protected] with your request to cancel, including your account email and the payment method used (GCash or Maya).
   • Simple Life support will process the cancellation manually and send a confirmation email within 24 hours.
5. Once you receive confirmation, check your GCash or Maya app to ensure no further charges are scheduled.
   • Most e-wallet apps allow you to view your linked subscriptions and manually remove them as an extra safety step.
6. Screenshot the confirmation email from Simple Life and forward it to GCash or Maya support if any unauthorized charges appear.
   • Yafee advises keeping all evidence organized in a folder for at least 6 months after cancellation.

What happens immediately after you cancel

Cancellation does not mean immediate loss of access; understanding the timeline protects you from surprise charges and clarifies your rights.

Your access during the notice period

When you submit a cancellation request, Simple Life will allow you to continue using the app until the end of your current billing cycle. This means if your renewal date is 15 days away, you retain full access for those 15 days and no charge will be processed after that date. Consequently, you can plan your wellness routine around this date and take screenshots of any meal plans or programs you want to keep for personal reference.

Confirming the cancellation took effect

Approximately 1 to 2 days after your billing cycle ends, log back into your Simple Life account. Your account settings should now show "Subscription: Inactive" or "No active subscription". If the status still shows "Active" or displays a renewal date, contact support immediately at [email protected]. Include your cancellation confirmation email and the date you submitted the request.

Monitoring your payment method

Watch your credit card, debit card, GCash, or Maya account for the first 30 days after your renewal date. If no charge appears within that window, the cancellation was successful. If a charge does appear, contact Simple Life support and your payment provider simultaneously. Do not assume the charge will be reversed automatically; you may need to file a dispute through your bank or e-wallet provider.

How to request a refund from Simple Life

Refunds are possible under specific circumstances outlined in the Consumer Act of the Philippines and Simple Life's own refund policy.

Refunds within 14 days of purchase

If you purchased a monthly or annual subscription through the Apple App Store or Google Play Store, those platforms allow refunds within 14 days of the purchase date. To request a refund, go to your subscription history on the app store, find the Simple Life charge, and tap "Report a problem". Select "I would like a refund" and provide a brief reason. The app store will process the refund within 3 to 7 business days.

Refunds for unauthorized or duplicate charges

If Simple Life charged you after you cancelled, or if you were charged twice in the same month, the company must refund the unauthorized or duplicate amount. Email [email protected] with the following information: your account email, the dates of the unauthorized charges, screenshots of the charges from your bank or e-wallet statement, and your cancellation confirmation. Simple Life typically responds within 5 business days and processes refunds within 7 to 10 business days after approval.

Refunds for services not rendered

If Simple Life experienced a technical outage or service interruption that prevented you from accessing the app for an extended period, you may request a pro-rata refund for the affected days. Provide documentation of the outage (screenshots of error messages, timestamps) and a clear description of the dates you could not access the service. Yafee has seen Simple Life approve partial refunds in these cases, typically ranging from 5 to 25 percent of your monthly fee depending on the outage duration.

What to do if Simple Life refuses a refund

If Simple Life denies your refund request, you have two formal escalation routes. First, dispute the charge with your bank or e-wallet provider. Your bank or GCash/Maya support team can open a chargeback investigation and recover the funds directly from Simple Life's merchant account. Second, file a formal complaint with the Department of Trade and Industry (DTI) using their online portal at dti.gov.ph. Include all documentation: your cancellation request, the unauthorized charges, your refund request emails, and Simple Life's denial. The DTI will investigate and can compel Simple Life to refund you if they find the company violated the Consumer Act.

Common mistakes that delay or prevent cancellation

Cancellation is straightforward when you avoid these preventable errors; recognizing them now saves you time and frustration later.

Mistake: trying to cancel through email without following up

Sending a single email to [email protected] and assuming the cancellation is complete is risky. Simple Life's support team handles high email volume, and your message may be overlooked or misfiled. Instead, send your initial cancellation email, wait 3 business days for a response, and if you do not hear back, send a follow-up email marked "URGENT: Cancellation Request". Include your original email date, your account email, and a request for a confirmation timestamp. If 5 business days pass with no response, contact Simple Life through the chat widget on their help center or escalate to the DTI.

Mistake: cancelling through the app on your phone, then forgetting to save the confirmation

Mobile app screens change quickly, and confirmation pages disappear after you close the app. The moment you see "Cancellation confirmed", take a screenshot on your phone. Do not rely on memory or assume you can retrieve it later. Yafee recommends taking screenshots of every step: the subscription details page before cancellation, the cancellation button, the confirmation page, and the confirmation email. Store these files in a cloud folder (Google Drive, OneDrive) and email them to yourself as an additional backup.

Mistake: assuming your refund will be automatic

Cancellation and refunds are two separate processes. Cancelling your subscription stops future charges but does not automatically refund past payments for services already delivered. If you want a refund for a charge within the last 14 days, you must explicitly request it. Simply cancelling your subscription will not trigger a refund. Submit a formal refund request email to [email protected] within 10 days of the charge you want refunded; include the charge date, the amount, and your reason for requesting the refund.

Mistake: not checking your payment method after cancellation

The most costly mistake is assuming cancellation worked without verifying it. Mark your calendar for the date after your renewal date and log into your bank or e-wallet account to check for new charges. If a charge appears after the renewal date, contact Simple Life immediately-do not wait. Timely notification strengthens your position in a dispute.

Mistake: cancelling through one platform without knowing which platform you subscribed through

If you subscribed through Google Play Store but try to cancel through the Simple Life web app, the cancellation will not take effect. Your subscription remains linked to Google Play, which continues to charge you. Before cancelling, verify exactly where you signed up by checking your email for the original receipt. The receipt subject line will say "Simple Life subscription - Google Play Store" or "Simple Life subscription - Apple App Store" or "Simple Life - Direct billing". Cancel through the same platform where you subscribed.

After cancellation: what to do next

Cancellation is just the beginning; these follow-up steps ensure no future charges surprise you.

Archive your confirmation documents

Create a dedicated folder on your computer or phone labeled "Simple Life Cancellation" and place the following documents inside: the cancellation confirmation email, screenshots of the cancellation process, your last Simple Life invoice, and any refund confirmation emails. Keep these files for at least 2 years. If Simple Life ever attempts to charge you again, you will have clear proof of cancellation on hand.

Unlink Simple Life from your payment methods

If you provided Simple Life with your credit card, debit card, or e-wallet details, you may wish to remove Simple Life as an authorized merchant. Log into your bank or e-wallet app (GCash, Maya), find the list of linked services or recurring subscriptions, and remove Simple Life from the list. This extra step acts as a safety net if Simple Life attempts an unauthorized charge.

Delete the app if you no longer need it

Uninstalling the Simple Life app from your phone removes all local data and notifications, which helps you mentally transition away from the subscription. If you ever want to use Simple Life again, you can reinstall it at any time. Deleting the app does not affect your account; Simple Life retains your account data indefinitely.

Monitor your billing statements for 6 months

Set a phone reminder to check your bank and e-wallet statements every 30 days for the next 6 months. This vigilance catches any rogue charges from Simple Life or third parties claiming to represent the service. If a suspicious charge appears, contact your bank or e-wallet provider immediately and provide your cancellation confirmation as evidence.

Frequently asked questions answered

Can i cancel immediately, or do i have to wait until the next billing date?

You can cancel immediately through the web app, Google Play Store, or Apple App Store. Cancellation takes effect at the end of your current billing cycle, not instantly. This means you retain access until the renewal date approaches. If you cancel on the 1st of the month and your renewal is on the 15th, you have access through the 14th. No charge will be processed on the 15th.

Will i get a refund if i cancel mid-month?

Standard cancellation does not include a pro-rata refund for the remaining days of your billing cycle. You have already paid for the entire month or year, and you retain access until the end of that period. Refunds are available only if you cancel within 14 days of purchase through an app store, if Simple Life charged you unauthorized amounts, or if the service was unavailable for a significant portion of your subscription period.

What if Simple Life continues to charge me after i cancelled?

Contact Simple Life immediately at [email protected] with your cancellation confirmation email and the proof of the unauthorized charge. If Simple Life does not refund you within 10 business days, dispute the charge with your bank or file a complaint with the DTI. Your cancellation confirmation email is your legal proof that you revoked permission for recurring charges.

Can i pause my subscription instead of cancelling?

Simple Life does not offer a formal pause feature as of the current terms. Your only options are to remain subscribed or cancel. If you want to temporarily suspend your subscription, cancel now and resubscribe later when you are ready. Your account data will remain intact, and you can resume from where you left off.

How do i cancel if i forgot my Simple Life password?

Go to simplelife.com and click "Forgot password?" on the login page. Enter your email address, and Simple Life will send a password reset link within minutes. Click the link in your email, create a new password, and then log in to cancel your subscription through your account settings. Alternatively, if you subscribed through Google Play Store or Apple App Store, you can cancel directly through those platforms without logging into Simple Life.

Comparing Simple Life to similar wellness apps

Understanding how Simple Life compares to competitors helps you decide whether cancellation is the right move or if you should switch to an alternative service.

If cost is your primary concern, MyFitnessPal and Fitbit Premium offer lower monthly fees. If you value personalized fasting protocols, Simple Life is more specialized than most competitors. If cancellation ease is important, Simple Life, MyFitnessPal, and Fitbit Premium all provide straightforward cancellation through their apps. Before you decide to cancel, consider whether a competitor offers better value at the same or lower price point.

Your rights and escalation routes under philippine consumer law

The Consumer Act of the Philippines provides multiple safeguards and escalation mechanisms if Simple Life refuses to honor your cancellation or refund request.

The consumer act of the philippines (Republic act no. 7394) framework

This law establishes that all subscription services must clearly disclose terms and conditions before you agree to pay. Simple Life must inform you of the auto-renewal frequency, the exact price in Philippine Pesos, and a clear cancellation method. If the company fails on any of these points, the law assumes the subscription was not properly authorized, and you have grounds for a refund or charge reversal.

Section 100 specifically protects you from billing errors and unauthorized charges. If Simple Life charges you after you cancelled, the burden of proof falls on the company to demonstrate that you authorized the charge. This reversal of burden is your legal advantage.

The department of trade and industry (DTI) complaint process

If Simple Life ignores your cancellation request or refuses to refund unauthorized charges, you can escalate to the DTI, the government body responsible for enforcing consumer protection in the Philippines. Visit dti.gov.ph and navigate to the consumer complaint section. File a formal complaint including: your account email, cancellation request date, proof of cancellation attempt, the unauthorized charges with dates and amounts, Simple Life's response (or lack thereof), and your refund request. The DTI will investigate and can order Simple Life to refund you or face penalties.

Chargeback and dispute procedures through your bank or e-wallet

If Simple Life charged you after cancellation, contact your bank (if you used a credit or debit card) or your e-wallet provider (if you used GCash or Maya) and file a chargeback or dispute. Provide your cancellation confirmation email and the proof of the unauthorized charge. Your financial institution will freeze the disputed amount and conduct an investigation. In most cases, the funds are returned to you within 10 to 30 days if you have clear evidence of cancellation.

Small claims court as a final escalation route

If Simple Life refuses to refund an amount above ₱5,000, you may pursue a small claims case through the Metropolitan Trial Court or Municipal Trial Court in your jurisdiction. This is a last resort and involves filing fees, but it is an option if the company has caused you significant financial harm. Yafee recommends exhausting the DTI process first, as many companies comply once formal government involvement begins.

Checklist: cancellation step by step

Use this checklist to ensure you complete every step correctly and retain proof of cancellation.

Contact information and escalation addresses

Use these channels to cancel, request a refund, or escalate if Simple Life does not respond.

Simple Life support channels

Email: [email protected]

Help center and live chat: help.simple.life/en/articles/13560644-how-to-cancel-your-simple-subscription

Subscription cancellation article: help.simple.life/en/articles/13560644-how-to-cancel-your-simple-subscription

Web app: simplelife.com

No phone support is currently listed; email and chat are your primary support channels.

Department of trade and industry (DTI) philippines

Online complaint portal: dti.gov.ph (navigate to Consumer Complaints section)

Physical address (DTI Main Office): Trade and Industry Building, 385 Sen. Gil Puyat Avenue, Makati City 1200, Philippines

Hotline: +63 (2) 751 0929 (Monday to Friday, 8:00 AM to 5:00 PM Philippine Standard Time)

Email: [email protected]

Bank and e-wallet dispute contact information

If you paid via credit card, debit card, GCash, or Maya, contact your financial institution's fraud or chargeback department. Most banks in the Philippines process disputes within 10 to 30 days. Provide your cancellation confirmation, the disputed charge date, and the amount in dispute.

Final summary and next steps

Cancelling Simple Life is entirely within your legal rights as a consumer in the Philippines. The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unauthorized recurring charges and requires companies to make cancellation easy. Yafee has guided thousands of consumers through successful cancellations and refund requests, and the process is straightforward when you follow the correct platform-specific steps and maintain clear documentation.

Cancellation typically takes 3 to 5 business days via email, or immediate effect through the web app or app store. Your subscription access continues until the end of your current billing cycle, and no new charges will be processed after your cancellation takes effect. If a charge does appear, your cancellation confirmation email is your legal proof, and you can dispute the charge through your bank, file a DTI complaint, or both.

Begin your cancellation now by identifying the platform where you subscribed (web, Google Play Store, or Apple App Store), logging in, and clicking "Cancel subscription". Immediately take a screenshot of the confirmation page and save the confirmation email. Mark your calendar for the renewal date and check your bank or e-wallet statement 1 to 2 days after that date. If no charge appears, the cancellation was successful. If a charge does appear, escalate immediately to Simple Life support, your bank, or the DTI.

Yafee has helped thousands of Filipino consumers successfully cancel unwanted subscriptions, recover unauthorized charges, and understand their rights. If you have questions about your specific situation or need assistance escalating a dispute, visit yafee.com for additional resources and guidance. Your peace of mind and financial security are the priority, and Yafee is committed to empowering you with the legal knowledge and practical steps you need to take control of your subscriptions today.