How to cancel Monat in the philippines and stop recurring charges

What Monat is and why philippine buyers struggle with cancellation

Monat is a haircare and skincare brand that operates primarily through a direct-selling model, relying heavily on recurring shipment programs rather than one-time purchases. When you join Monat, you are not simply buying a single bottle; you are typically signing up for repeat deliveries through their Flexship membership or auto-renewal program via your account at mymonat.com. For Philippine buyers, this setup creates genuine friction because Monat does not operate a dedicated local cancellation system. All returns, refunds, and subscription management flow through their US-based operations, which operate on Eastern Time. At Yafee, we have guided thousands of Philippine consumers through this exact scenario, and we understand the confusion that arises when a foreign subscription system intersects with local consumer protection laws.

The core issue: US-based support and philippine frustration

Monat handles all cancellations, returns, and customer support through their US Returns Center and US customer care lines. Your support window is Monday to Friday, 10:00 a.m. to 7:00 p.m. Eastern Time, which translates to late evening or early morning Philippine time depending on daylight saving changes. There is no Philippine hotline, no local billing address, and no local return warehouse listed in their verified policy. This time-zone gap, combined with vague auto-renewal language in their terms, means many Philippine users feel blindsided when charges keep coming or when they cannot confirm their cancellation actually went through.

What you are actually paying for

Most Monat customers in the Philippines are paying for recurring product shipments rather than a digital subscription. Your monthly or recurring charge covers haircare or skincare items delivered on a schedule you set up, often without realizing you had agreed to an auto-renewal program. Monat also offers member pricing and convenience if you genuinely want regular deliveries. However, if you signed up through a Market Partner, clicked through a promotional offer, or enrolled during a trial period, the repeat-shipment language may have been buried in the fine print or easy to miss entirely. Yafee specializes in untangling these subscription agreements, and we recommend reviewing your original confirmation email before you proceed with cancellation.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel any recurring service, including Monat subscriptions. Understanding your legal position strengthens your cancellation request and gives you leverage if Monat refuses to process your cancellation or continues to charge you after you have asked them to stop.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act of the Philippines, merchants like Monat must give you clear, easy-to-understand terms about auto-renewal, recurring charges, and cancellation methods. They must also obtain your affirmative, informed consent before charging you for a recurring service. If Monat failed to clearly disclose that you were signing up for auto-renewal, or if they buried the cancellation instructions in obscure account settings, they may have violated your rights. Additionally, Philippine law requires merchants to honor cancellation requests within a reasonable timeframe, typically within 30 days of your written request. Section 100 of the Consumer Act of the Philippines specifically mandates that merchants provide a simple, accessible mechanism for consumers to cancel recurring transactions.

Your right to a refund and dispute resolution

Monat offers a 30-day money-back satisfaction guarantee for unopened and unused items, plus a 90 percent refund on unopened products returned after 30 days but before 90 days from receipt. However, if Monat charged you after you requested cancellation, or if you paid for a product you did not authorize, you have the right to dispute that charge through your bank, GCash, Maya, or your payment processor. The Department of Trade and Industry (DTI) is your escalation point if Monat refuses to honor your cancellation or refund request. Yafee recommends documenting every communication with Monat to strengthen any dispute claim you file with the DTI.

Your legal position

You have the right to cancel Monat at any time without penalty under Philippine law. If you have not received clear, written notice of the cancellation process, or if you did not explicitly agree in writing to auto-renewal, Monat cannot legally continue to charge you. If charges continue after your cancellation request, you can file a complaint with the DTI or dispute the charge through your payment provider. Yafee empowers consumers by ensuring they understand this legal foundation before they communicate with Monat's support team.

How to cancel Monat step by step

Cancelling Monat requires you to act through your account dashboard, contact their US customer service line, or submit a written cancellation request via registered mail to their US address. The method you choose depends on your payment method, whether you enrolled in Flexship, and how quickly you need confirmation.

Method 1: cancel through your mymonat account dashboard

This is the fastest method if your Monat account is still active and accessible.

1. Log in to mymonat.com with your username and password.
   • If you cannot remember your password, click "Forgot Password" and reset it via your registered email address.
2. Navigate to "My Account" or "Account Settings" in the dashboard menu.
   • Look for a section labeled "Subscription," "Flexship," "Auto-Renewal," or "Billing."
3. Locate your active shipment or subscription and click "Cancel," "Pause," or "Discontinue."
   • Monat may ask you why you are cancelling; select your reason or enter a comment.
4. Confirm the cancellation by clicking the final confirmation button.
   • Take a screenshot of the confirmation page or download any confirmation email you receive.
5. Check your email within 24 hours for a cancellation confirmation from Monat.
   • If you do not receive confirmation within 2 business days, proceed to Method 2.

Method 2: contact Monat US customer service by phone

If you cannot cancel through your account or need real-time confirmation, call Monat's US customer service center directly.

1. Dial +1 (844) 663-6628 from the Philippines.
   • You may incur long-distance charges; consider using WhatsApp, Viber, or Skype to reduce costs.
   • Call Monday to Friday, 10:00 a.m. to 7:00 p.m. Eastern Time (11:00 p.m. to 8:00 a.m. Philippine Time the next day during EST; adjust for daylight saving).
2. When a representative answers, provide your full name, email address, and Monat account number.
   • Your account number appears on your invoice or in your mymonat dashboard under "Account Information."
3. State clearly: "I want to cancel my Flexship subscription effective immediately" or "I want to cancel my auto-renewal subscription."
   • Do not say "pause" unless you genuinely want to pause; use the word "cancel" to be explicit.
4. Ask the representative to provide a cancellation reference number or confirmation number.
   • Write this number down and ask them to email it to you as well.
5. Request that the representative confirm in writing that no further charges will be processed to your payment method.
   • If they refuse to provide this commitment, escalate to a supervisor.

Method 3: submit a written cancellation request to monat's US address

This method creates a documented, timestamped record of your cancellation request. It is slower but legally strongest if Monat disputes your cancellation later.

1. Prepare a cancellation letter in English that includes:
   • Your full name.
   • Your Monat account number (or email address associated with your account).
   • Your phone number.
   • A clear statement: "I request immediate cancellation of my Monat Flexship subscription [or auto-renewal subscription] effective [date]. I do not authorize any further charges to my payment method."
   • Your signature.
   • The date of your request.
2. Send this letter via registered mail or courier (DHL, FedEx, or UPS) to Monat's US Returns Center address.
   • Address: Monat Global, 3701 W. Hammersley Avenue, Milwaukee, Wisconsin 53209, USA.
   • Request a tracking number and delivery confirmation.
3. Retain your postal receipt and tracking number for your records.
   • Keep this documentation for at least 12 months in case you need to file a dispute.
4. Send a copy of the same letter via email to Monat's customer service email address (typically [email protected]).
   • Request a read receipt so you have proof of delivery.
5. Wait 5-7 business days after your registered letter is delivered for Monat to process your cancellation.
   • If charges continue after this period, proceed to the refund and dispute section below.

What happens after you cancel

Cancellation does not happen instantly; Monat typically processes cancellations within 24 to 72 hours after you submit your request. However, understanding what occurs after your cancellation goes through helps you monitor your account and catch any errors.

Timeline and charge confirmation

After you cancel, Monat stops processing new recurring shipments effective immediately or at your next scheduled ship date, depending on your request. If you cancelled before your next billing cycle, you will not be charged again. If your next shipment was scheduled to ship within 24 hours of your cancellation request, you may still be charged for that shipment. Contact Monat to request a refund for that final charge if it was not authorized. Yafee advises you to monitor your bank account or payment app (GCash, Maya, etc.) for 30 days after cancellation to ensure no further charges appear.

Verify cancellation in your account

Log back into mymonat.com within 48 hours of cancelling and verify that your Flexship or auto-renewal subscription is marked as "Cancelled" or "Inactive." If your account still shows an active subscription, contact Monat immediately using Method 2 or Method 3 to confirm the cancellation was processed. Take a screenshot of the cancelled status for your records.

Your refund rights and timeline

If you are requesting a refund for unopened products, Monat offers a 30-day money-back guarantee from the date of receipt. To initiate a return, log into mymonat.com, go to "My Orders," and select the order you wish to return. Monat will provide you with a return shipping label. Package your unopened items securely and ship them to Monat's US Returns Center. Monat typically processes refunds within 10 to 14 business days after they receive your returned items at their warehouse. The refund will be credited to your original payment method (credit card, debit card, or digital wallet).

Monat pricing and subscription options in the philippines

Understanding the different payment structures Monat uses helps you identify which cancellation method applies to your account.

Common mistakes to avoid when cancelling Monat

Cancellation mistakes can leave you vulnerable to continued charges and dispute rejection. The good news is that most errors are preventable with careful planning and documentation.

Mistake 1: assuming "pausing" is the same as "cancelling"

Monat's account dashboard may offer a "Pause Shipment" or "Skip This Month" option. These features temporarily halt your shipment but do not cancel your subscription. Your Flexship membership or auto-renewal remains active, and charges will resume after your pause period ends. Always select "Cancel Subscription" or "Discontinue Membership" if you want the charges to stop permanently.

Mistake 2: cancelling without documenting your request

If you cancel through the dashboard and do not screenshot the confirmation page, you have no proof that you submitted the cancellation. If Monat later denies receiving your request, you cannot prove otherwise. Always take a screenshot of the cancellation confirmation, download any confirmation email, and keep these files for 12 months. Yafee recommends saving confirmation emails to a separate folder labeled "Monat Cancellation" so you can retrieve them quickly if you need to file a dispute.

Mistake 3: calling during philippine business hours only

Monat's US customer service is open 10:00 a.m. to 7:00 p.m. Eastern Time. During Philippine Standard Time (PST, no daylight saving), this translates to 1:00 a.m. to 8:00 a.m. Philippine Time the next calendar day. Many Philippine callers attempt to reach Monat during Philippine daytime hours and reach a voicemail system or no one at all. Plan your call for late evening Philippine time, or consider emailing or using a low-cost internet calling app.

Mistake 4: not monitoring your bank account after cancellation

Even after you cancel, it is possible that Monat will process one final charge if your cancellation request was received just before the billing cycle ran. Do not assume the cancellation was successful just because you did not see an immediate confirmation. Check your bank statement, GCash history, or Maya transaction log 2 to 3 days after you cancel to confirm no new charges appeared.

Mistake 5: cancelling without reviewing your refund eligibility first

If you have unopened products you wish to return for a refund, cancel your subscription only after you have initiated the return. If you cancel first, Monat may refuse to process the return because your account is inactive. Always return products while your account is still active, wait for Monat to receive the return, and then cancel your subscription.

Refund and dispute resolution

If Monat refuses to honor your cancellation or continues to charge you after you have requested to stop, you have legal remedies available under Philippine consumer protection law.

Step 1: request a refund directly from Monat

Before escalating to a third party, attempt a refund request directly through Monat. Contact their customer service using Method 2 or Method 3 above. Clearly state: "I cancelled my subscription on [date]. I was charged on [date] after my cancellation. I request an immediate refund of ₱[amount] to my original payment method. Please provide a reference number and timeline for processing this refund."

Monat typically responds within 5 to 7 business days. If they refuse to refund the charge or do not respond, proceed to Step 2.

Step 2: dispute the charge through your payment provider

If Monat will not refund you, your bank or payment app can reverse the charge on your behalf. This is called a "chargeback" or "dispute." The process varies by payment method.

If you paid by credit card or debit card: Contact your bank's customer service line, provide the transaction date and amount, and state that you cancelled your subscription and do not authorize the charge. Your bank will initiate a dispute with Monat's payment processor. Most banks resolve disputes within 30 to 60 days.

If you paid through GCash or Maya: Open the app, find the transaction, and select "Report an Issue" or "Dispute Transaction." Explain that you cancelled Monat and did not authorize the charge. GCash and Maya typically resolve disputes within 14 to 21 days.

Step 3: file a complaint with the department of trade and industry

If Monat refuses to refund you and your bank or payment app denies your dispute, file a formal complaint with the DTI. The DTI is the Philippines' primary consumer protection agency and can investigate whether Monat violated the Consumer Act of the Philippines. You can file a complaint online at www.dti.gov.ph, via email at [email protected], or in person at any DTI regional office. Include copies of all communications with Monat, your cancellation confirmation, your payment receipts, and your bank or payment app dispute records. Yafee has assisted consumers in navigating DTI complaints, and this escalation often prompts Monat to settle rather than face a formal investigation.

Comparison: when to cancel versus when to keep Monat

Cancelling Monat is the right choice in most circumstances, but some Philippine consumers benefit from continuing their subscription if they actively use the products and value the member pricing. Use this table to assess whether cancellation makes sense for your situation.

Frequently reported issues and how to resolve them

Beyond the common mistakes outlined above, Philippine Monat customers report several specific issues that complicate cancellation. Below are solutions to the most frequent problems Yafee encounters.

Issue: your account shows "Cancelled" but charges continue

If your mymonat dashboard shows your subscription as "Cancelled" but you received a charge 2 to 3 days later, this indicates a timing error. Monat likely processed your next billing cycle before the cancellation updated their billing system. Contact Monat customer service immediately with your cancellation confirmation number and the date of the unauthorized charge. Request that they reverse the charge and confirm in writing that no further billings will occur. This is a processing error on Monat's end, and they are legally obligated to refund it under Philippine consumer law.

Issue: you cannot log into your mymonat account

If you forgot your password or cannot access your account, you cannot cancel through the dashboard. Proceed directly to Method 2 (phone call) or Method 3 (written cancellation request). When you call Monat, provide your full name, email address, and any other account identifiers (your last order number, for example). Monat's customer service representative can verify your identity and cancel your subscription without requiring you to log in. You do not need dashboard access to cancel.

Issue: Monat claims you are not eligible for a refund

Monat's 30-day money-back guarantee applies only to unopened, unused products. If you opened the product but want a refund because it caused an adverse reaction (allergic response, scalp irritation), you may still be eligible for a refund under the "not fit for purpose" provision of the Consumer Act of the Philippines. Document any adverse reaction with photos (if applicable) and a dated description of the reaction. Contact Monat and explain that the product was not fit for its intended purpose. If Monat refuses, you can file a complaint with the DTI citing this provision. Yafee recommends being specific about the timing and nature of any adverse reaction to strengthen your claim.

Issue: a market partner enrolled you without your full consent

If a Monat Market Partner (a distributor or reseller) enrolled you in Flexship or auto-renewal without clear, written consent, Monat is liable for the violation regardless of the Market Partner's actions. Contact Monat and state: "I was enrolled by a Market Partner without my affirmative consent. This violates the Consumer Act of the Philippines Section 100, which requires explicit opt-in consent for auto-renewal. I request immediate cancellation and a full refund of all charges incurred without my authorization." This language references the specific legal violation and often prompts Monat to process your refund quickly to avoid DTI involvement.

Checklist: cancellation steps for philippine customers

Use this checklist to track your cancellation progress and ensure you do not miss critical steps.

• Gather your Monat account number, email address, and recent invoice or receipt.
• Review your original enrollment email or account setup to confirm whether you agreed to auto-renewal or Flexship.
• Log into mymonat.com and screenshot your current subscription status.
• Choose your cancellation method: dashboard (fastest), phone (Method 2), or written letter (Method 3, strongest legal record).
• If using Method 1 (dashboard), take a screenshot of the cancellation confirmation and download the confirmation email.
• If using Method 2 (phone), note the representative's name, the time of your call, and the cancellation reference number. Request written confirmation via email.
• If using Method 3 (written letter), send via registered mail with tracking and copy the letter to Monat's email address with read receipt enabled.
• Monitor your bank account, GCash, or Maya account daily for 3 days after your cancellation request to catch any unauthorized charges.
• Log back into mymonat.com after 48 hours and verify your subscription status shows "Cancelled" or "Inactive."
• If charges continue after 72 hours, proceed to the refund and dispute section: contact Monat, then your bank or payment app, then the DTI if necessary.
• Save all cancellation confirmations, emails, payment receipts, and bank statements for 12 months.

What customers are saying about cancelling Monat from the philippines

Real experiences from Philippine Monat customers highlight the challenges and solutions others have faced. These reviews reflect common patterns and effective strategies.

"I cancelled through the dashboard and thought I was done, but two weeks later I was charged again. I panicked, but I had taken a screenshot of the cancellation confirmation. I called Monat and gave them the confirmation number. They reversed the charge immediately and apologized for the billing error. That screenshot saved me." - Maria C., Makati

"I could not reach Monat during Philippine daytime. I finally called at 2:00 a.m. Philippine time (which was 1:00 p.m. Eastern Time) and got through. The representative was professional and cancelled my subscription in 10 minutes. If I had known the time difference, I would have done this months ago." - James L., Cebu

"A Market Partner signed me up for Flexship without showing me the terms clearly. When I tried to cancel, Monat's customer service kept offering me a 'pause' instead of cancellation. I had to be very firm and use the word 'cancel' multiple times. Eventually they processed it, but I wasted an hour on the call." - Amanda R., Quezon City

"I sent a registered letter to Monat's US address stating I did not authorize the charges. I kept the tracking receipt. Two weeks later, they sent me an email apologizing and promising to refund all unauthorized charges. The written documentation was key." - Roberto T., Davao

Summary and next steps

Cancelling Monat as a Philippine customer is entirely within your legal rights under the Consumer Act of the Philippines. The process is straightforward if you know the correct method and take time to document your request. Most cancellations are processed within 24 to 72 hours, and you are protected by Philippine law if Monat refuses to honor your request or continues to charge you after cancellation.

Your best path forward depends on your urgency and comfort level with international communication. If you want the fastest resolution, log into your mymonat.com dashboard today and cancel through the account settings. If you prefer a documented, legally bulletproof record, send a registered letter to Monat's US Returns Center at the address provided in Method 3. Regardless of which method you choose, monitor your payment account for 30 days and keep all confirmation emails and receipts.

If Monat continues to charge you after your cancellation, do not panic. You have escalation paths: dispute the charge through your bank or GCash/Maya, and file a formal complaint with the DTI if the payment provider does not resolve the issue. The DTI actively investigates consumer complaints and can compel Monat to refund unauthorized charges and respect your cancellation rights.

At Yafee, our role is to ensure you understand both your consumer rights and the practical mechanics of enforcing them. Yafee has helped thousands of Philippine consumers cancel unwanted subscriptions and recover unauthorized charges by combining legal expertise with clear, actionable guidance. If you encounter resistance from Monat or face a complex situation involving multiple charges or refund denials, visit Yafee to access additional resources, sample cancellation letters, and guidance on filing DTI complaints. Yafee is here to support you every step of the way.

Contact information and resources

Monat cancellation address (United states)

For returns and subscription inquiries:
Monat Global
3701 W. Hammersley Avenue
Milwaukee, Wisconsin 53209
USA

Phone: +1 (844) 663-6628 (Monday to Friday, 10:00 a.m. to 7:00 p.m. Eastern Time)
Email: [email protected]

Philippine consumer protection contacts

Department of Trade and Industry (DTI):
Online complaint form: www.dti.gov.ph
Email: [email protected]
Phone: 1386 (toll-free from Philippine landlines)

National Consumer Affairs Center (NCAC):
Address: 3/F Trade and Investment Development Corporation of the Philippines (TIDCORP) Building, 409 Sen. Gil J. Puyat Avenue, Makati City
Phone: (02) 8839-6848 or (02) 8839-6849